“I recently purchased a DJI Air 3S directly from DJI's official website, anticipating a straightforward purchasing experience. Unfortunately, my experience has been extremely frustrating due to DJI’s lack of transparency regarding international shipping procedures.
My order was unexpectedly shipped from Hong Kong, a detail not clearly communicated at checkout. Consequently, my package has been held by customs, with FedEx requiring sensitive personal documentation (such as EIN, SSN, VAT, etc.) for clearance. DJI initially provided misleading assurances, claiming all necessary documentation had been submitted and delivery was imminent. It was only after personally contacting FedEx that I discovered the need to supply my sensitive personal information.
Upon further inquiry, DJI admitted awareness that orders over $1000 from overseas often encounter customs complications. Yet, this critical information is not transparently disclosed at checkout or anywhere clearly visible on their site, leaving customers uninformed and unprepared for potential delays and documentation requirements.
I strongly caution anyone considering high-value purchases through DJI to thoroughly consider the potential for unexpected customs delays and requests for personal information. DJI urgently needs to correct this misleading practice by clearly disclosing these potential issues during the ordering process. Until they do, potential buyers should proceed with caution.”
“Was told DJI Mic 2 is compatible with Sony a7iii and it isn't. Spent several hours trying many different approaches to the problem to no avail. Absolutely terrible customer service. Misled online and called over the phone and background noise was so loud that I had to hang up. Just terrible all around customer service. Asked phone rep for USA headquarters and she said she couldn't give that information out, as I wanted to file a BBB complaint.”
“I order a DJI mini Pro4 a months ago and never received it, on top of that I was told that is no long being manufactured. And that they have to approve the refund and will take 5-7 business day to receive the refund. As a business owner is hard to believe that no one could have contacted me and advised me within the same week I made the order.”
“Manufacturing defects on Remote RC N1. Reported issue with like-new and they refuse to inform pricing to replace or to even acknowledge they have a problem. Can't stand to think I paid for a "Pro" drone and this is how it ends.”
“Purchased a DJI FPV controller direct from DJI store on the 30th September 2024. On the 3rd October I had a notification it had been delivered, which I knew it had not.
Spent the next weeks trying to get the courier to re-arrange the delivery, only to find it had been lost somewhere between DJI and DHL.
Raised it to DJI on the 22nd October and made it clear that the issue was between them and DHL and they was to send a replacement or refund my money .
I filled in claims forms and sent emails weekly expressing my dissatisfaction and gave them a cut of date when i would use Section 75 claim.
DJI does not value its customers and does not care for its legal responsibilities.
I have waited over 2 months from ordering my controller and have now been forced to make a Section 75 claim.
I love DJI products but will never order from them directly again.”
“Do not purchase the Mavic models from DJI. There is a manufacturer error in their remote which causes the drone to loose control in all directions but up and down. DJI is aware of this error. I ended up loosing my drone as a result of this error and reported it to the service team but they are continuing to give me the runaround. It seems as though this is a common problem which they are aware of. They have not done anything to resolve this manufacturer error nor have they admitted to the problem after reviewing my flight data and they have not come up with any conclusions or resolutions after 4 weeks of email exchanges. Do not spend money with DJI”
“I highly recommend to any seeking a drone, avoid buying from DJI. DJI Mavic Pro models have a glitch in their control system which DJI is aware of but refuses to admit or attempt to correct. My drone’s control system failed resulting in losing my drone on the third flight. DJI has reviewed my flight history and realizes that there is a manufacturer error but refuses to comment. Instead, the customer service team has been bouncing emails back and forth for over a month without any resolution. DJI quality is not what it used to be and their customer service is almost non existent now. Save your money and avoid investing in products from DJI which are now being designed for profitability, not reliability.”
“Do not buy DJI Mavic. The gps system in these drones are faulty and sometimes loose the ability to return back to you. I had this same problem on a recent trip to Svalbard and it caused drone to stop being responsive to left right, or front back controls. After 43 minutes, the drone ran out of batteries and crashed into open water and could not be recovered safely. DJI is aware of the problem but still not provide an explanation or a replacement or a refund. Now, their service team won’t reply anymore. I recommend using a third party company for drone purchases until DJI can figure out this error with their products.”
“I ordered a DJI Osmo Pocket 3. The company(DHL) delivered it to the wrong address, I contacted the the company and they denied the claim. The customer service is trash and the don’t refund you if delivery goes wrong. And this is how I lost £500 easily. If your reading this try avoid this company because things are likely to go wrong and they won’t help you at all.”
“As I do love DJI products. Customer service is awful. I bought an Oem battery on Amazon new in package used it 2 or three time then it wouldn’t charge anymore. I called customer service and gave them the serial number on it and they told me it was still under warranty here is your shipping label. After sending it in they tell me it is a factory battery not manufactured in the United States. How did they not know that before I sent it in with the serial number. I could have sent it back to the seller had I done that first but they told me it was under warranty to send it in. So after sending it to them I lost my window to send it back to the seller so they tell me there’s nothing they can do. None of this was my fault. I tried doing the right thing by just contacting to manufacture instead of the seller. Ski customer service would not help me nor give me anyone with authority to talk to. It’s not right there is no way for me as a customer to know I was buying a battery at full price that was not manufactured in the us or that it would matter anyway. Very unhappy customer. They are sending it back to me to use for a paper weight now. Wouldn’t be such a big deal to me if it was a $20 battery but these things are $200.”
“They don't tell you that if you are in Canada. That the innocent looking "1800" number will bill you roughly 90 cents a minute to have the pleasure of putting you on hold. If it wasn't for the polite tone I would think this is a pretty dishonest side hustle billing your current customers. A tech issue that would be very easy to sort out in other companies. Companies that I have spent lessmoney with. Extra $50 on my bill and still no solution. What gives DJI?”
