“Despite purchasing insurance on multiple kitchen appliances, they refuse to repair products stating they are in warranty (when they are not). After arguing and questioning their policy, they then advise that I look for a local engineering, pay for the repair, and submit the receipt for consideration. This is extremely poor. They make out they have dedicated engineers, which is not the case. I complained about this service and to my disbelief they state they have not done anything wrong. They deploy very mis-leading tactics and are obviously well aware of mis-leading vs mis-selling.
I would strongly recommend against buying any insurance from this company.”
“AVOID, WATCH OUT FOR THEM TAKING MONEY 4 YEARS LATER BY DIRECT DEBIT. Insured a camera with them in 2017, with payments taken for 1 year.
Wasn't aware I had to then cancel the contract four years after purchase (they tell me I should have read the terms and conditions). Now that 4 years is up later I am having money withdrawn from my account as the insurance scheme renews. Had I not noticed the direct debit they I would have been paying this for years. Clearly not an honest company, pathetic attempt to take money.”
“Sick of the follow up calls from them having purchased domestic items and registered the guarantees. Decided already when I purchased I didn't want extra cover ... please stop phong and then arguing with me when I keep saying I don't want cover! 😡”
“Lyall came to my house, examined washing machine, told me I needed a new drum and motor, Lyall and the parts were back within 21 days (there was a delay with 1 of the parts), all fired and machine working very well.
Lyall really nice guy, friendly and professional which is a good balance to have.”
“Alway worrying when you are told they can not pass you to a complaints/compliance team or make a note on your but to post your problem on social media”
“Absolutely disgusting been with no washing machine for 2weeks they sent direct supplies to fix it came back in a worse condition than before they took it both companies are a rip off still waiting for my voucher as they have written my machine off everytime you phone there is a load of rubbish comes out if their mouths they just sit at home through this covid and get paid for nothing over 1 and a half hour at a time trying to get them to answer the phone while other genuine people have worked all through the covid actually doing some work not sitting comfortable in their homes would never recommend the both companies to anyone absolutely disgusting .”
“Not worth it at all. Totally unprofessiona, terrible communication. Better off saving your money and buying a new machine. Took 5 weeks to repair my washing machine! Awful, awful awful. Feel totally ripped off as I've been paying for 6 years. Don't do it, do not do it!!!”
“Absolutely terrible service. I've had a broken oven for over 3 weeks now, can't cook, door fallen off. Someone came around and ordered some hinges but the door had smashed so was no use. Since then im still waiting over a week for someone to come and repair my oven with glass constantly falling out, dangerous for my family with 4 kids including a toddler. Extremely hard to get past automated services and when you eventually do, nobody tries to help, they just keep transferring you to someone else when you finally get through. Im extremely dissatifies with this service, or LACK THEREOF and would NOT RECOMMEND using domestic and general. et a proper insurance company that cares. These lot will call you every day asking you to take out extra cover but then when you need something fixed WHERE ARE THEY???”
“I was mis sold an aftercare agreement on an oven. I later found out because I have a new house, the oven didn't need any extra warranty as it was covered by KeepMoat. Domestic and General refuse to give me my payments back and to add insult to injury have also charged me £66.43 for canceling the policy!!!!!! Absolutely disgusting especially as I'm not at work because of covid!”
“Absolutely shocking service!! I’ve been with this company for 15 years have had multiple appliances insured with them which I have now cancelled.
Quick to take your money but when your appliance breaks down, they aren’t interested, always pass the blame and never listen to concerns raised. I’m escalating my complaint to trading standards and the ombudsman”
“WHERE IS MY £400 PANASONIC STEAM CONVECTION OVEN AND MICROWAVE??????
WHY HAVE YOU KEPT IT?
3 FORMAL COMPLAINTS NOW TOLD YOU'VE LOST IT BUT WON'T CALL ME BACK.
IT WAS COLLECTED 4 WEEKS AGO. I WAS THEN TOLD RUST ISN'T COVERED, RUST IS INSIDE THE SEALED UNIT DUE TO A FAULT WITH STEAM FUNCTION, NOT VISIBLE TO CONSUMER AS WE CANNOT BE EXPECTED TO TAKE A DANGEROUS WHEN OPENED APPLIANCE (SUCH AS A MICROWAVE WHICH CONTAINS RADIATION FOR GOODNESS SAKE!) APART TO SEE IF THE SEALED INTERNAL UNITS ARE RUSTY! I'VE NOT SEEN IT SINCE IT LEFT.
11 HOURS OF CALLS, 3 COMPLAINTS RAISED. NO ANSWER. COMPLAINTS CLOSED WITHOUT CONTACT. NO EMAILS.
OMBUDSMAN NOW INVOLVED! AND I HAVE ASKED JOE LYCETT AND RIP OFF BRITAIN TO COMMENT.
I'VE TRIED MY BEST! I HAVE HAD ENOUGH. UP TO AN HOUR ON HOLD THEN CUT OFF 11 TIMES.
HAVING CHECKED REVIEWS YOU CAN'T CHANGE ON PROPER SITES I'VE FOUND THIS IS NORMAL FOR YOU!
DISGUSTED. HORRIFIC COMPANY.
SMALL CLAIMS COURT ACTION PENDING ALSO!!
IN CAPITALS SO YOU'LL ACTUALLY LISTEN AND POSTING THIS TO EVERY REVIEW SITE I CAN FIND!
WORST OF ALL, YOU KNEW THIS WAS A FAMILY WHERE TG3 ADULT HAS SERIOUS HEART AND LUNG ISSUES AND IS SHIELDING, OFTEN TOO UNWELL TO COOK HENCE BUYING AN ITEM SUCH AS THIS TO WARM ITEMS SAFELY!
SHAME ON YOU DOMESTIC AND GENERAL!!!!!!!!!”
“terrible service after paying them for years. Said they could not replace ballcock in header tank as it was corroded. I had a private plumber come out job done in under an hour cost was £95 for everything so what have I been paying for all these years. Have now cancelled plan. I am 76 and was without heating for over 2 weeks whilst they dillied and dallied.”
“Can’t get an engineer. Policy cancelled and DD cancelled. Receded a call asking why. Told them they are rubbish. Offered me an engineer and I told them I had my washer fixed elsewhere. Since then three letters confirming I’m covered. Emails telling them NO I cancelled. Continues. Stupid”
“Need to be able to put a Zero star rating.
Have been a customer for over 10 years so have been happy.
D&G have recently changed their payment system and will Not now accept full payment Only Direct Debit. How many companies can turn away money at the moment.
Will Not be bothering with any appliance insurance from D&G in future and will be looking for a new provider.”
“Have had a D & G policy for 4 1/2 years. Candy Washing machine has broken down error code pointing to needing a new motor. D & G advised me because of covid and due to social distancing they are doing reduced calls and the earliest engineer appontment is the 11th March which is in twelve days. Not quite sure what social distancing has to do with fixing a washing machine, needing to wash work clothes etc every day at the moment a possible two week wait doesn't work for me. They also advised I can source my own repairs up to £200 and they will reimburse me on receipt of the invoice. Spent 4 hrs being passed between D & G and Candy because D & G sell the policy but they don't have their own engineers and use the manufactures. So I am stuck with a useless D & G policy and a useless Candy 10 year parts warranty as the earliest engineer call is the 11th March. Sourced my own repairer who could call out tomorrow (Sunday) at 12 o clock phoned D & G to update them then they decide to tell me that the company I use has to be VAT reg. Sadly the repair I sourced is not and being extremely helpful gave me another two numbers to try which is more than D & G have done and I'm paying them. I explained to D & G that I understand what they told be ragarding their reduced calls due to covid but feel they have not made any allowance's for their reduced service with regards to their customer who is paying them having to find their own repairer because what I have found is that our local repairers tend to earn under the VAT threshold. Don't think I'll be bothering with any appliance insurance in future. Will probably have to order a new machine as AO can deliver on Monday 1st March.”
“We have had a gas oven problem since July 2020, and are currently waiting for our call-out engineer number 6 to attend. Engineer number 5 said he would order some parts more than 2 weeks ago, we didn't hear anything in 2 weeks and so, I call D&G again, wait 50mins for the phone to be answered- go to the house to meet the engineer, then the circle starts again...waiting for this fix, then will stop my cover and direct debit and pay a man to come and fix. D&G used to be good, what has happened? - it takes forever at every turn, i have spent about a week just on the phone to them,,, don't go near them Regards Tracey James- if anyone from D&G is looking”
