Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.81

“I have had my plan for 11 years and called them out twice. Reported my washing machine faulty on 28/10/2019. The engineer came out on Saturday 02.11.2015 and said the motor needed replacing and he would order it on Monday. Engineer called me on 05.11.2019 to say he has ordered the part but it is in France. He said for me to contact D+G, which I did. Spoke to them and they put me through to Hotpoint who said it would be 4-5 weeks and then 5 days in their distribution centre. Spoke to D+G again who put me through to their resolutions team, the man I spoke to was very unhelpful said he would contact Hotpoint on 15th Nov, I asked what I was supposed to do about my washing, he said he was not there to tell me what to do. I went to their press 2 if you are unhappy. Explained yet again, man said he would email Hotpoint the next day and ring me with an update. No call so rang on 11th Nov and spent over an hour being passed around was told that the part was in and I am booked in for 14th Nov, I explained no one had told me, they said they had left a voicemail, they hadn't. Passed to Hotpoint again who said they could do 15th, explained I work full time Mon-Fri, Hotpoint apparently don't work weekends. Back to D+G who put me through to resolutions again, explained I am not prepared to take a day's annual leave and I live alone. Put me through to their escalations team who basically said its in the plan that repairs are Mon-Fri so they can't complete the repair unless I make arrangements to take a day off work (would have to give a weeks notice) and that is their stance, they can't make engineers work overtime. So I have paid about £1300 pounds, spent around 3 hours on the phone and will have to buy a new machine anyway. The worst service I have ever had, I don't know why they have a resolutions team as they resolve nothing and the senior complaints team just tell you it is in the plan. I would tell anyone just put the money away each month and use that because you will never get anywhere with them. Sad that I had to give 1 star because no stars is more applicable. My advice to anyone thinking of taking out a plan with them is don't bother.”

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Posted 5 years ago

“Worst Service I have EVER Experienced. D + G took over service contract for Hotpoint Tumble Dryer earlier this year. A repair was booked in for Friday 1st November with a time slo9t of 12 noon -6pm , which was a wait of over a week. I took time off work to be in - nobody turned up. After a Lengthy 30 minutes plus, phone call- and with confirmation that the date and time of the booking was correct, no reason or apology was given for the "no show". after being passed to at least 3 departments, they offered a new date of 11th November,but said they did not want to give us that date as it was to long to wait. They gave me a reference number and a phone number of The Regional Repair Centre in Tyseley Birmingham and told me they could do the repair quicker- I phoned ,0121 789 9991 and after several attempts i got to speak to someone. They gave me a date of Friday 7th November, but told me i would need to supply them with the policy number as well as the quoted reference number. I was also told this needed to be received by this morning for the booking to stand. I have phoned every 15 minutes since 10pm, nobody has answered as at 2.30pm. At 12 noon i did get a pre recorded message saying they are out to lunch between 12 noon and 1pm. I have phoned the D+G complaints number , which again is automated,and again they leave you hanging on with the normal apologies but no action. FULL OF QUOTES ON WHAT A GREAT COMPANY THEY ARE , AND THEIR STANDING AS AN FT250 COMPANY- BUT YOU ARE NOT A GOOD COMPANY AND YOU HAVE NO TIME FOR YOUR CUSTOMERS- I am also annoyed that the lowest rating i can give is 1. I am sure your profit margins are good because youi take the money and don't provide any service.”

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Posted 5 years ago

“Don't go near them, offered me an upgraded TV to replace my broken LG TV. The supposed upgrade, which i also had to pay extra for,was a cheap pile of rubbish and now they say hard luck. The complaints office were not interested, worst customer service I have ever come across.Was told they would call back in 24 hrs, 10 days later i had to call them and still they tried to fob me off.The so called customer advisors don't have a clue, steer well clear of this bunch of clowns. Scammers.”

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Posted 5 years ago

“Given one star because can't give any less than that. Very poor service and refuse the claim for different reasons. It was a complete waste of money and then time chasing them.”

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Posted 5 years ago

“Terrible experience they knew full well my appliance was 3 years old and I told them I don’t have a receipt yet they still went ahead to cover me and said that’s Fine. After failing to repair and they knew they had to replace it they made an excuse saying they needed to see the proof of purchase of 4 years ago!! It’s as complete scam designed never to pay out.. inexperienced young staff members who have no problems with making you hold for 35 mins and then hanging up.. stay away they’re a scam! Just read the online reviews!”

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Posted 5 years ago

“Terrible experience they knew full well my appliance was 3 years old and I told them I don’t have a receipt yet they still went ahead to cover me and said that’s Fine. After failing to repair and they knew they had to replace it they made an excuse saying they needed to see the proof of purchase of 4 years ago!! It’s as complete scam designed never to pay out.. inexperienced young staff members who have no problems with making you hold for 35 mins and then hanging up.. stay away they’re a scam! Just read the online reviews”

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Posted 5 years ago

“Terrible experience.. nobody calls you back.. mislead customers into thinking your covered. Super slow at escalating things. Inexperienced young staff members who have no problems putting you on hold 35 mins at a time only to then disconnect.. they want your money but they will never come out to repair or replace.. their business is awful, just look at their reviews.. stay away it’s SCAM!!!!”

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Posted 5 years ago

“Ive insured our washing machine fridge freezer and dishwasher with D & G for years. They used to be very good. This year our dishwasher rubber seal was ragged and the man sent out, condemned it. D&G supplied a Hotpoint HSFC3M19C replacement. This machine does not work and I have installed Salt and Rinse aid to no avail; also an engineer came and adjusted the height of the drain pipe a the back, and levelled the feet, which the installer hadn't bothered to do. This morning Ive been phoning Hotpoint, and D and G. to get a further engineer out. Ive given up as I have achieved nothing all morning. The websites are like mazes, you have to know policy numbers and service names, and once on the phone they both keep putting you on hold while you are to be transferred to another department. Cancelling my D&G Policies. This is looking like a very un- customer friendly company, now. What Happened?? Disgusted.”

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Posted 5 years ago

“There is no contact name, no address. I tried tracing the number. These guys cant be located easily. If you have an address or name, please post it. I want to introduce myself to these people face to face.”

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Posted 5 years ago

“They are professional scammers.. The good reviews are theirs. Get away from them. No address, no names, no office just thieves”

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Posted 5 years ago

“Will never go back to D&G They took money via direct debit after two year plan which I did not renew. No comms or nothing Terrible customer service”

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Posted 5 years ago

“new washing machine broken down. i have been waiting 4 weeks for it to be fixed. 6 engineers have visited so far and ordered parts but none of them fit. every time a day off work to wait for them. half of the engineers have reported the job as complete, even though the washing machine cannot be turned on. going into the 5th week, waiting for an engineer to attend next week with another new part. not very hopeful of it fitting!”

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Posted 5 years ago

“In short terrible company will never use again, over £500 in payments, I would have been better banking my money. My washer only cost £380. Feel ripped off. Plan cancelled.”

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Posted 5 years ago

“These people are only there to take your money but when it comes to repair they make drama out crisis. It’s all a rip-off”

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Posted 5 years ago

“AVOID THESE FRAUDSTERS AT ALL COST. I wish I had read the reviews before signing up. I have had an engineer out twice for the same problem and each time he leaves the fault always returns on the next wash cycle. The engineer does not investigate what is causing the problem. Obviously there’s a bigger problem here. I have not been able to do my washing for for over 2 weeks. I have just wasted 45mins on hold to only get through to someone on hotpoint repairs eventually called Lauren who was about as helpful as a chocolate teapot. She refused to put me through to a her manager Janine and then later refused to put me through to the complaints department when I have a genuine complaint. Save your money and start saving for your next appliance it’s less stressful.”

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Posted 5 years ago

“The engineer was an unprofessional pervert.”

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Posted 5 years ago

“Engineer was an unprofessional pervert.”

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Posted 5 years ago

“I had my washing machine insured with D&G for seven years when it finally went wrong they sent out an engineer who allegedly fixed it. My next wash load came out destroyed with large spots of oil all over everything. D&G accepted no responsibility at all and were very hostile (to put it mildly). As a result I don't insure kitchen white goods any more, I think it's a much safer bet to keep your money and buy a new one when something breaks down. Cheaper too.”

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Posted 5 years ago

“I originally was with DG for years , and I was pleased with the service, until i canx for £££ reasons , as it was getting silly my washing machine was totally past being mended only you kept sending out engineer, he was fed up I was fed up, and your annual bill, was double , yet you seemed to be just upping your costs at mý expense !! Refusing to replace . So after cancelling and buying a new washer I rang you to recommence but my fridge 7 years old, and my cooker 10 years old were too old , HOWEVER when it involved a costly repair £179.00 I was offered your insurance again at £19 00 per month , more than I had been paying on my original for 3 appliances!! With worry it would be so v .much more next year.”

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Posted 5 years ago

“D & G have been taking monthly direct debits for four years so that I have cover for my Leisure cooker including accidental damage. I have been waiting for over a fortnight for them to sort my claim. They use another company to do the repairs. I had to wait for a week to get an engineers appointment then the engineer rang on the morning of the appointment to say he had not got the part - ten days later I am still waiting. Rubbish customer service.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Domestic and General Reviews