Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.99

2.0 Rating 699 Reviews

24 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.0

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“JUST DON'T DO IT, THE CUSTOMER SERVICE IS AT BEST APPALLING, NO ONE GIVES A DAMN AND THE CALL CENTRE WAIT TIMES ARE UNBELIEVABLE, YOU THEN, WHEN YOU EVENTUALLY GET THROUGH TO SOMEONE ARE TREATED IN SUCH CONDECENDING MANNER IT'S UNREAL. THE CALL CENTRE STAFF TREAT YOU LIKE YOU ARE WORTHLESS AND JUST DON'T GIVE A MONKEY'S. SIMPLE SOLUTION TO THE TONS OF ADVERTISING MATTER YOU GET THROUGH YOUR DOOR IS BIN IT, YOU HAVE BEEN WARNED. THEY ARE APPALLING !!!!!”

Helpful Report

Posted 4 years ago

“Please do not take any policies of any kind out with this company. I am in my late 40s and in those years I have never had any cause to complain about any company. I am an NHS worker, work long hours and expected that when I took cover out with this company in order to fix and look after my boiler - it was not the case. Domestic & General cancelled my policy due to my first repair being just £5 over their “first repair limit” which I was unaware existed and was not informed of when I took their policy out. Do not trust this so called service. If I could rate them as ‘0’ I would do. Go somewhere else.”

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Posted 4 years ago

“I would put a O rather than a star if i could. Dosmetic and General USED to be a reputable company but sadly not anymore. They may as well employ robots to do a better job than the empty headed staff that they use at the moment. Took all afternoon spoke to several staff apparently management don't want to speak to customers. Finally got in touch with the complaints department but the girl was too opinionated didn't listen just read from a script Despite having had policies for many years they lost it then found it then lost it again.. Don't waste your money signing up to this company. There are a lot of better ones out there.”

Helpful Report

Posted 4 years ago

“Awful company to deal with. Can't get through on the phones tried, waiting in hold for 2 hours and still they didn't answer. Paying for a monthly maintenance plan and cant even get a repair sorted. 5 days now without heat or hot water. STAY WELL AWAY FROM THIS COMPANY!!!!”

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Posted 4 years ago

“Don't bother, rubbish, waste of money”

Helpful Report

Posted 4 years ago

“Their service is +terrible disgusting in fact I am going to cancel some of my policies tomorrow”

Helpful Report

Posted 4 years ago

“Words can not express my utter disgust with these poor excuses for human beings. A stern warning to all, be aware, be very aware of this company. If you do take out insurance cover with them, you do so at your own peril.”

Helpful Report

Posted 4 years ago

“Firstly you ring them (auto attendant) tells you to fill in the online form, you fill the online form in it fails to submit. So you work your way through the autoattendant and eventually get an agent who tells you he's got an engineer coming next day. Engineer doesn't turn up, on ringing the company they've farmed it out to they inform you they don't support your product. So back to the website to complain, waiting for a reply to another form filled in. It's taken me ages and I've spent my time looking at the reviews. How can a company like D&G still keep running with such poor performance? Also the reviews for the company they use are also poor, so goodness know when I'll see a fix!”

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Posted 4 years ago

“Words can not express my utter disgust with these poor excuses for human beings.”

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Posted 4 years ago

“The D&G phone operator just hanged up on me. And the whole conversation (less than 10 minus) he just keeps asking for my appliance's details (I think they work on commissions bases ) instead of helping and answering my enquiries, Which how a customer service hotline exists”

Helpful Report

Posted 4 years ago

“I took out an accidental damage policy with D & G. When I had to claim on it the customer service was appalling!!!! After 6 weeks I had to contact them (as during this time the only correspondance I received from them was a text message to say they had received my laptop) , to which they fobbed me off and told me there was nothing they could do. I will never take out a policy with this company again and have cancelled all three existing policies I have with them. In today's competitive insurance market, the non-existence of customer service received was astounding.”

Helpful Report

Posted 4 years ago

“Broken tumble dryer since 15 January. Have spent hours waiting to talk to a human being..... when you get through all they want to do is pass you elsewhere like a game of ping pong.. Take my tip , after being told the earliest engineer date 1st February!! So decided to scrap the 19 month tumble and bought a replacement with next day delivery. Cancelled policy and the stress is gone.!!! Dreadful company who seem to purposely mess you about until you decide to give up. Do not use...”

Helpful Report

Posted 4 years ago

“Simple repair still not resolved after 3 engineer visits total incompetence”

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Posted 4 years ago

“If i could have giving you no stares I would have,still waiting for cooker to be fixed since Dec 2020 next engineer not coming out till feb2021,only needs a part to stop fan from continuesley running,3 engineers later still not fixed,my god they have only got to go on youtube and they will show them what to do,my 3 year old grandson could do a better job ,can not believe how poor they are”

Helpful Report

Posted 4 years ago

“Domestic & general agreed to replace my damaged siemens dishwasher under their cover 9 months ago, & proposed some models, none of which matched the larger size of the original. I then identified 3 suitable models from the single bosch/siemens/neff family brand (ie equivalents) & got their agreement to provide one of these, however they've not as yet come up with the goods, blaming it on covid. I have clarified with the manufacturer these are available, however D&G simply sit quiet. When i call them, have to hold for 20 mins or more, & then get passed around from dept to dept, each time with these long waits, & all claiming to not be able to make outgoing calls & do the running around themselves etc etc, & here we are 9 months later, having spent hours on the phone chasing them, to no avail!”

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Posted 4 years ago

“They are repeat offenders for calling numbers registered with the Telephone Preference Service, which is illegal, trying to sell domestic insurance cover. When they do I leave them to talk to themselves until they realise I've put the phone down, and then report them to TPS. Why do they persist?”

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Posted 4 years ago

“Very poor service from domestic and general my 8 wk old washing machine has been broken since the 5th January . I,am a key worker and need a clean uniform for work everyday as well as having a family . Would definatley not recommend this company I have telephoned then 4 times and have been passed from one person to another disgusted in the way I have been treated and still washi G machine .”

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Posted 4 years ago

“Dishwasher waste pipe split so called engineer sent to replace cut pipe shorter pulled remainder hard causing base of machine to disconnect from pipe then stated mice had caused it Complete incompetence”

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Posted 4 years ago

“First breakdown on tumble dryer and the wonderful service offered when I bought the warranty .... 1st available engineer appointment 1st February. Even though my wife is an essential worker and I am recovering from cancer... nobody gave a @@“t All they do is lie 365 as promised”

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Posted 4 years ago

“Have taken out insurance for kitchen electrical equipment only in July and unfortunately oven broke down in December. Easy online repair booking system and when it could not be repaired replacement offered. All completed online and deliver prompt and friendly. Very happy with service so far and prices are fair for each item insured.”

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Posted 4 years ago

Domestic and General is rated 2.0 based on 699 reviews