Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.11

3.1 Rating 1,594 Reviews

52 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Good service friendly and now there job no mess”

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Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear that you experienced friendly service and a job well done with no mess. Your satisfaction is our priority, and your feedback means a lot to us. If you need anything else in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Im happy with there service always have been”

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Posted 1 month ago

Thank you so much for your wonderful review, Tracey! We're thrilled to hear that you are consistently happy with our service. Your satisfaction means the world to us, and we look forward to continuing to meet your expectations. If you need anything in the future, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 1 month ago

“Responded very quickly, engineer was very efficient and polite!”

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Posted 1 month ago

Thank you so much for your wonderful review! We're thrilled to hear that our engineer was efficient and polite, and that you experienced quick service. Your satisfaction is incredibly important to us, and we appreciate your feedback. If you need any further assistance, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 1 month ago

“When the dishwasher was written off by the engineer it then took 5 weeks to get the replacement dishwasher. Hoover cancelled the delivery 4 times stating they hadn't been given the correct address, or they couldn't find the address. When the order was put through they delivered in 2 days and found the address 1st time”

Helpful Report

Posted 1 month ago

We’re really sorry to hear about the delays and the issues you've faced with the delivery of your replacement dishwasher. It’s frustrating to experience multiple cancellations, and we understand how important it is to have your appliances functioning smoothly. We appreciate your feedback regarding the delivery process, as it helps us improve our services. Please know that we're committed to ensuring better experiences in the future. Thank you for your patience during this time. Many thanks, The Domestic & General team

Posted 1 month ago

“Service that they provided.”

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Posted 1 month ago

Thank you for your positive review! We're delighted to hear you had a great experience with our service. We strive to provide excellent customer support and it's wonderful to know you were pleased with how everything was handled. If you need any further assistance, feel free to reach out anytime! We’re really sorry to hear about the delays and the issues you've faced with the delivery of your replacement dishwasher, Mr. It’s frustrating to experience multiple cancellations, and we understand how important it is to have your appliances functioning smoothly. We appreciate your feedback regarding the delivery process, as it helps us improve our services. Please know that we're committed to ensuring better experiences in the future. Thank you for your patience during this time. Many thanks, The Domestic & General team

Posted 1 month ago

“My appliance wasn’t repaired was told that they would book another appointment and come and repair my appliance but I’ve not heard anything”

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Posted 1 month ago

We're very sorry to hear that your appliance issue hasn’t been resolved yet. It must be frustrating to be left waiting for an update on your repair appointment. We understand how important it is to have your appliance working properly. Please check your messages for further assistance, as we’re here to ensure this gets sorted out for you as quickly as possible. Many thanks, The Domestic & General team

Posted 1 month ago

“Easy to book a repair, first gentleman came out got washer working again albeit for 10 minutes once he left had to quickly ring again as kitchen got flooded again, thankfully gentleman came back and new part had to be ordered. Another gentleman came to fit the new part stayed whilst i put washer on and thankfully no more floods or broken washer. Would highly recommend Domestic & General, they are efficient and kept updated from beginning to end.”

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Posted 1 month ago

Thank you for your fantastic review! We’re delighted to hear that our team was able to resolve the issue with your washer and that you received prompt assistance throughout the process. It’s great to know you found our service efficient and that you felt kept in the loop from start to finish. Your recommendation means a lot to us! If you need anything in the future, we’re here to help. Many thanks, The Domestic & General team

Posted 1 month ago

“Very friendly polite and done a good job”

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Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear that you found our team friendly and polite, and that we did a good job. Your satisfaction means the world to us, and we truly appreciate you taking the time to share your feedback. If you need anything else in the future, just let us know! Many thanks, The Domestic & General team

Posted 1 month ago

“Very Efficient and Quick to get the job repaired and very helpful person who came to fix it”

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Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear that you found our service efficient and quick, and that our technician was helpful. Your satisfaction means the world to us! If you ever need any further assistance, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 1 month ago

“Never repaired the appliance”

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Posted 1 month ago

We’re really sorry to hear that your appliance hasn't been repaired yet. We understand how frustrating this must be for you, and we appreciate your patience. Your satisfaction is very important to us, and we want to ensure that your issue is resolved as soon as possible. Please check your messages for further assistance from our team. Many thanks, The Domestic & General team

Posted 1 month ago

“Great service delivered very quickly, staff very helpfull”

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Posted 1 month ago

Thank you for your fantastic review, John! We’re delighted to hear that you experienced great service and that our staff was helpful. Your positive feedback means a lot to us and motivates us to keep delivering the best experience possible. Should you need anything else in the future, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 1 month ago

“I would like to give zero Stars. This is the absolute worst warranty company ever known for appliances. They are always putting you off. Always have to order parts. Come replace that part that part's broke down this and that they were supposed to replace your washer dryer after so many times of fixing it. But yet, how can you? How many times can you service a 3-year-old washer and dryer?”

Helpful Report

Posted 1 month ago

We're really sorry to hear about your experience, Tiffany. It sounds incredibly frustrating to deal with ongoing repairs for your washer and dryer. We understand how important it is for your appliances to work reliably, and we are committed to trying to resolve this situation for you as quickly as possible. Many thanks, The Domestic & General team

Posted 1 month ago

“A tech came out July to fix my stove however he said he had to order a part as of today Aug 25th My stove has been sitting in the middle of the kitchen floor since July and I’ve called this company almost every week without getting any help I’ve been paying my warranty every month and this is how they treat me I haven’t been able to cook a meal for my 6 year old since July”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about your experience with your stove repair. It’s unacceptable for you to be without a working appliance for so long, especially when you have a young child to care for. We truly understand the frustration this situation has caused you and we want to help. Your feedback is important to us and will aid in making improvements. Please rest assured that we have escalated your case and you should be hearing from our team. Thank you for your continued patience during this time. Thank you, The Domestic and General team

Posted 1 month ago

“What fantastic service as always from Domestic and general great staff a lady called Pree was very professional polite and extremely helpful would highly recommend the company thank you”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Elaine! We’re delighted to hear that Pree provided you with professional and helpful service. Your recommendation means the world to us, and we truly appreciate you taking the time to share your experience. If you ever need assistance in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“I’ve been a D&G customer for over 3 years with 10+ appliances insured. When my washing machine broke on August 15, I had to spend £60 at the laundrette — and will need to do it again due to delays. I spoke to a representative named Nadeem who was incredibly rude, interrupted me constantly, refused to log a complaint, and showed no care for my financial or health situation. Luckily, I later spoke to Charlene Slindile Mabaso who completely turned the experience around. She listened, was respectful, and actually tried to help. Charlene is the only reason I didn’t cancel all my policies with D&G that day. I’m now waiting for a proper response and compensation. If not, I will be switching providers. Disappointed in D&G overall — they need more staff like Charlene. Adil Khan”

Helpful Report

Posted 1 month ago

Hello Adil, We’re truly sorry to hear about the experience you had with our service. It’s unfortunate that you had to encounter rudeness from a representative, and we sincerely apologize for the frustration this caused, especially during a difficult time for your household. We're thrilled to hear that Charlene was able to make a positive difference for you. Your feedback is vital, and we will use it to ensure our staff receives the necessary support and training. Thank you for your patience and loyalty throughout these years. Many thanks, The Domestic & General team

Posted 1 month ago

“Quick and efficient service. Booked online and engineer has replaced problem grill the next morning.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're thrilled to hear that you experienced quick and efficient service and that our engineer was able to resolve the issue so promptly. Your feedback is greatly appreciated and motivates us to keep delivering great service. If you need any further assistance in the future, please feel free to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“I would like to give no stars to this company.I am absolutely disgusted with the way I was treated.My fridge freezer was not working and D and G arranged to send a workman to my home.I sat waiting all morning,tracking where he was and when tracking shown he had 2 more visits before mine,he actually stated he was at my door and no answer.I have a bell on the front door and if he had rang the bell,he would appear on a camera inside.He never rang my bell.I rang his number that he left for me and he never picked the phone up.I rang D and G and they rang him and again he never picked the phone up but D and G left him a message to call back to me...he never.I then had an engineer come out one whole week later on 1st August,and was told it will be 11th August before the appliance could be repaired.That would have been 3 weeks since I reported the issue,with all my food and milk going bad,in the middle of summer.The recorded message when you first ring asks you to let the call handler know if you have any health issues.I told them several times that I need to store medication in the fridge and they promised to send me out a mini fridge which never came.I was so disgusted with the service and the attitude of some of the staff that I spoke to,that I cancelled my fridge freezer policy and also my washing machine and shower and I purchased a new fridge freezer.D and G have now written to me offering me twelve pounds compensation.They know where they can put that.It cost me more than twelve pounds telephoning them.I am totally disgusted and appalled that they are quick to take your payments,but in this case,they just did not care.I would never ever recommend this company to anyone.”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about your experience, Maxine. It’s completely unacceptable for you to go through such delays and poor communication, especially when dealing with a malfunctioning fridge freezer in the summer. We understand how distressing it is to have food spoil and be without the proper storage for your medication. Your feedback is crucial, and we are committed to improving our service based on your experience. We appreciate you bringing this to our attention, and we will investigate what happened to ensure it doesn’t happen again. Thank you for your patience, and we sincerely hope to restore your trust in us. Many thanks, The Domestic & General team

Posted 1 month ago

“Excellent service would fully recommend to friends”

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Posted 1 month ago

Thank you so much for your kind review, Mrs! We're delighted to know that you received excellent service and that you'd recommend us to your friends. Your support means a lot to us, and we’re here to help whenever you need assistance in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“general were very good in replacing my freezer which was broken excellent service in every way”

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Posted 1 month ago

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with our service and that we could assist in replacing your broken freezer. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. If you need anything else, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“general were very good in replacing my freezer which was broken excellent service in every way”

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Posted 1 month ago

Thank you for your kind review! We’re so glad to hear that you had an excellent experience with our service and that we could help with your freezer replacement. Your satisfaction means a lot to us, and we’re here to assist you anytime you need us! Many thanks, The Domestic & General team

Posted 1 month ago

Domestic and General is rated 3.1 based on 1,594 reviews