“new washing machine broken down. i have been waiting 4 weeks for it to be fixed. 6 engineers have visited so far and ordered parts but none of them fit. every time a day off work to wait for them. half of the engineers have reported the job as complete, even though the washing machine cannot be turned on. going into the 5th week, waiting for an engineer to attend next week with another new part. not very hopeful of it fitting!”
“In short terrible company will never use again, over £500 in payments, I would have been better banking my money. My washer only cost £380. Feel ripped off. Plan cancelled.”
“AVOID THESE FRAUDSTERS AT ALL COST. I wish I had read the reviews before signing up.
I have had an engineer out twice for the same problem and each time he leaves the fault always returns on the next wash cycle. The engineer does not investigate what is causing the problem. Obviously there’s a bigger problem here. I have not been able to do my washing for for over 2 weeks.
I have just wasted 45mins on hold to only get through to someone on hotpoint repairs eventually called Lauren who was about as helpful as a chocolate teapot. She refused to put me through to a her manager Janine and then later refused to put me through to the complaints department when I have a genuine complaint.
Save your money and start saving for your next appliance it’s less stressful.”
“I had my washing machine insured with D&G for seven years when it finally went wrong they sent out an engineer who allegedly fixed it. My next wash load came out destroyed with large spots of oil all over everything. D&G accepted no responsibility at all and were very hostile (to put it mildly). As a result I don't insure kitchen white goods any more, I think it's a much safer bet to keep your money and buy a new one when something breaks down. Cheaper too.”
“I originally was with DG for years , and I was pleased with the service, until i canx for £££ reasons , as it was getting silly my washing machine was totally past being mended only you kept sending out engineer, he was fed up I was fed up, and your annual bill, was double , yet you seemed to be just upping your costs at mý expense !! Refusing to replace .
So after cancelling and buying a new washer I rang you to recommence but my fridge 7 years old, and my cooker 10 years old were too old , HOWEVER when it involved a costly repair £179.00 I was offered your insurance again at £19 00 per month , more than I had been paying on my original for 3 appliances!! With worry it would be so v .much more next year.”
“D & G have been taking monthly direct debits for four years so that I have cover for my Leisure cooker including accidental damage. I have been waiting for over a fortnight for them to sort my claim. They use another company to do the repairs. I had to wait for a week to get an engineers appointment then the engineer rang on the morning of the appointment to say he had not got the part - ten days later I am still waiting. Rubbish customer service.”
“Avoid, Over the years have bought several items through AO.com which has been great no problems at all-HOWEVER this useless excuse of a Company they use for Insurance (Breakdown etc) is dreadful. You will be plagued with constant phone-calls, try and cancel and they bombard you with with letters and calls. I have written/Mailed and phoned and still 6 months on get hassled. My advice never ever take a policy with them......”
“Pretty disappointed with service provided by D&G. Today I’ve wasted over an hour hanging on the phone. When connected the customer service representative was quite rude and informed me that the last time an engineer called to the house no one was in to meet him. That is so untrue. My daughter was in and the engineer said he didn’t have the equipment to fix the machine. The customer service representative then cut me off. Very bad show D&G”
“I cancelled a plan with Domestic and General back in August 2012, it was sent by recorded delivery and confirmed on the royal mail website it had been signed for.
I did not get any renewal plans for it, so my understanding was it was cancelled.
Then in August this year they sent me a renewal for £18
I contacted them to cancel, but also to refund the 7 years previous as the washing machine I did have, went on fire and had been gone since the beginning of August 2012.
I have been in contact by phone and email and I get ignored, keep telling me I need to supply another policy. I didnt have a washing machine so what do I need another policy for.
It was over three months until a second hand one was acquired and there is no insurance covering that.
They are holding on to money that isnt even theirs, I havent agreed to them taking the funds from my account in the first place.
The plan covered the Hotpoint washing machine I had, you do not cover fresh air, it was also cancelled before the renewal date in 2012.
My friend has a cover with Homeserve, but it does not cover plumbed in items such as washing machines and dishwashers. This cover has nothing to do with the original washing machine.
I would think twice before taking out any cover with this company, stealing money that isnt even theirs.
Ive even sent them a picture of my washing machine ive had since December 2012 Its a BEKO, not a HOTPOINT.
As usual its the company who make mistakes and then try blame it on the customer.
They dont reply to emails, or when I make a call, nothing by letter since
They have taken money without consent for 7 years”
“Even though the maintenance contract covered the controls as well as the boiler they refused to repair or replace the controls. This company is not to be trusted on a full maintenance contract.”
“I took a repair policy for my boiler . The initial visit was great and the engineer seemed to fix the fault . A few weeks later The boiler broke down again and when I tried to book an engineer but the first slot was over a week away. I was given the number of one of the partner companies - Hi Flow who I duly phoned . They sent an engineer who said he had to order a part but he assured me the heating was working and the hot water would be a bit Temperamental. 2 hours after the engineer left my boiler cut out completely . So yet again I was left with no hot water or heating . The partner company was now closed so I had to leave a message . The partner company phoned the next day and it took them all day to tell me that the part that is needed won’t be on until the next day and I can’t have an engineer until Monday . Pretty shoddy . I honestly wish that I had
Never taken out the policy . It’s not worth the paper it’s written on . I could cancel but if I cancel I will be charged for the initial repair and I can bet it would be more than the policy . Luckily the weather is good at the moment and I can survive a week without hot water and heating . Please Don’t take out any policy with this company”
“Wish I had read the reviews before I used them. Domestic & General are not just bad they're useless. I spent two hours on the phone today, got passed from pillar to post and still not resolved. I'm on my second call to their "resolotion department" to complain (gave up on the first one after waiting 20 minutes to get through) and whilst waiting to speak to someone went into and wrote this review.”
“Worst company I have ever dealt with. was told i would be called within 24 hrs, over a week later i had to ring them. Then they lumber me with a so called upgraded replacemant tv which is actually a pile of rubbish. Even the suppliers of the tv agreed with this. C.E.O complaints office are dismissive and rude even in emails, when they can be bothered to reply. Nothing professional about this bunch of clowns at all. Would leave 0 star if the option was there. I am taking this much further but would advise others to keep well away from them.”
“Avoid ,avoid
Very fast to take your money and convince you to take the plan then a complete nightmare after you pay .
Unreliable and incompetent engineers.”
