Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.69

1.7 Rating 608 Reviews

17 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.7

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only adding to previous comments…. Spent whole morning trying to resolve issue regarding two ‘condemned’ appliances. Can’t offer me same brand???? Tried live chat 5 Times…cut off each time in one way or another, either allegedly transferring to appropriate person or suggested a double oven when I don’t even have space for one then ended the ‘chat’ before had chance to respond. I could write a book … needless to say now looking for alternative insurance”

Helpful Report

Posted 3 years ago

“Repeat of complaints outlined by other Domestic & General customers below. Wait 2 hours for phone to be answered. My dishwasher has not been working since 2nd November 2021. Multiple appointments by engineers throughout November and December when no-one turned up with no warning, Appointment date made without consulting me, parts re-directed to other jobs, now mid-January and engineer came out this morning without the required new parts....still can't get through to Senior Complaints department. D&G & Whirlpool - neither taking responsibility for the situation and pass you backwards and forwards between them. Ridiculous. Ian Mason - if you're out there - take responsibility. Stop taking on more custom than you can cope with.”

Helpful Report

Posted 3 years ago

“Pay out over £62/month for kitchen appliances. Thought this would be for peace of mind if something went wrong!!!!! Couldnt have been more wrong. Could have refitted my entire kitchen with electrical appliances with what we've paid out!!! Washing machine broke down 4th Jan 2022. 1st a available appointment was Thurs 13th Jan. Engineer arrived nd said he didnt have the part 'Pal' !!! Hate being called that!!! Would arrange to come following week on the Fri 21st Jan. Then got a txt to say an engineer would come on Mon 24th Jan!!! Not holding my breathe!!! Shocking service. Dont know how they are still legally allowed to operate.”

Helpful Report

Posted 3 years ago

“Don’t take out an extended warranty via Nu-flame gas fires because you will be given a contract though Domestic &General and they don’t cover gas fires. I have a fault with my gas fire and they sent an engineer who only service boilers. I was told we don’t have anything to do with fires. I shall no be reporting them to the ombudsman. I have checked what Domestic&General do insure and gas fires isn’t one of them.”

Helpful Report

Posted 3 years ago

“Do not buy a policy with this company !!!! I’ve cancelled mine . No washing machine since reported on 27 th nov . Rescheduled engineer appointments with no notification . Multiple phone waits , cut off twice by 2 rude people . Spare part ordered then engineer turned up today without it ! Complaints department rubbish. Website give an email to write to for complaints which bounces back . Need reporting to national TV and exposing . Shocking company . Just hung up after being on hold for 2 full hours !! What a joke”

Helpful Report

Posted 3 years ago

“The worst service provided. Staffs would not deal with your complaint or concern but would pass it on to another adviser. Waited 25 minutes for them to answer. Rubbish service.”

Helpful Report

Posted 3 years ago

“Worst service ever”

Helpful Report

Posted 3 years ago

“Domestic & General must be one of the worst companies to deal with. We are all used to poor service from suppliers these days but D&G takes this to a new level. I have paid for Breakdown Insurance, for my expensive coffee machine, for five years and this year the machine finally failed so I took it down to Argos for repair or replacement. I was disappointed to be told that Argos (the name on my paperwork) sub contract this work to D&G and I had to call them to arrange the repair. The Saga starts on 30th December. Called D&G and spoke to “David” who listened, took down my details/policy etc..and arranged a collection by carrier called Skyline…this turned out to be fiction. He also gave me the number of the Repair agent, Staffords with the number 03450-758 1545. I called them but they denied all knowledge and said that for several years they had not been involved in collections or deliveries…just repairs. I called D&G back, asked for David, who I was told didn’t exist…then put me on hold….I gave up after 30 mins wait. Called D&G again and spoke to Mary….gave all the details again…I think she gave me a Claim Ref 9115531. Mary said I should make a complaint so I was transferred to Jo in the Complaints Dept., who recorded the problem under ref DG 1796606 Jo said that she had discussed the problem with Melissa (her senior) who would get back to me the same day. I then received two calls on my phone that “may” have been D&G but as they lasted just “two” rings it was impossible to answer in time…no messages left and so I concluded that the complaint had died. A collection had been arranged however for Monday 3rd January but this did not occur, as I realised this was a Bank Holiday. I called and asked for Melissa, who I was told did not exist, but the operator (no point in names as they all lie) arranged a DPD collection 5th January. I waited in expecting a notice from DPD, as they do. Nothing happened so I called DPD on the number I requested 0212 750500 and quoted the collection ref given 00592515751. I was informed that the package had been collected and an image of the item on the van was available….When I asked for the address it was given as a house on Great Burches, which is near me but NOT ME. I called D&G again and “Nigel” took all the details and said I must be transferred to “resolution” but actually after 20mins a staff line answered. In desperation I asked not to be transferred to a holding line but even though the staff member promised I went on hold for 30mins and gave up. I called one more time and spoke to NONKU (you can’t make that up!!) who contacted DPD, who confirmed that some technical error had occurred and the parcel must be re-scheduled. Nonku promised to record the problem, escalate the collection and most importantly get her manager to call me the same day after 4pm.. I received no call. Called D&G again 6th January and Sherene answered…she read the details and decided to cancel the original claim and restart a new claim Ref 9162715. A courier will call to arrange collection next day. 7th January, waited in until 3pm but no message/call/email so called D&G again and Sebastian said he would transfer me to Staffords for me to arrange the courier. I confirmed that Staffords told me that they do not arrange collections. Asked to be transferred to a line manager and spoke to Mandy and we went through the history. Mandy Mkosi stated that I had to arrange the courier with the repair agent Staffords…..totally different to the previous agents that arranged courier collections directly, as above. It seems that no one knows how to arrange the repair. Mandy would not transfer me to her senior but offered Resolution Dept (tried that) or Complaints Dept (tried that) or me to speak to Staffords…put through but phone options did not give me the choice of arranging a collection…so I choose option 1?? Libby reluctantly tried to book a collection, took down the Claim No and Policy No but then asked for a referral No (D&G never mentioned or provided this). Libby asked me to call D&G back to get the number…you really couldn’t make this up. Asked to speak to a manager and she cut me off.”

Helpful Report

Posted 3 years ago

“Washing machine broke down on the 29th December 2021, rang customer services they said they can't access Candy repair schedule, so after being on hold with domestic and general I had to ring them. Then domestic and general said they have a 3rd party company I could use, rang them they said they stopped using d&g over 2 weeks ago now! So I rang candy, there customer services is a joke,the wait time is horrendous well over an hour. Booked in for repair in the 11th Jan 2022 then they left me a message stating they were coming out on the 17th Jan! Over 3 weeks without a washing machine and got children too! Avoid this company I will not be renewing my insurance with these!”

Helpful Report

Posted 3 years ago

“Absolute shambles. been over a month with no washing machine. Engineer turned up without parts. Said he would order them and 2 weeks later still nothing. spent over 3 and a half hours in phone calls but no resolution. forever on hold.”

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Posted 3 years ago

“DONT USE Domestic & General UK! Never use these people ever again, been with them years and when we do claim 3 days before Christmas when our cooker packed up! they refused to help, no RETURNED phone calls as promised, ruined our Christmas 2021, THANKS Domestic & General UK!, we had to buy a new cooker, insurance with these upstarts are totally pointless!”

Helpful Report

Posted 3 years ago

“Domestic & General are just a load of scam artists. The only thing you get from this company is a worthless policy that cost a lot of money. Be warned!!”

Helpful Report

Posted 3 years ago

“Avoid at all costs- unless you have time and money to throw away !! Horrendous customer service, all more hassle that it’s worth. Hours of phone calls that equate to silly offers of repairs being made (a month for the next appointment) for a repair agent to come and fix my Candy dryer. Promised phone calls that never came, expected to wait an unreasonable time just to save themselves money when in the long run it would be cheaper to replace the item (that I’ve paid for probably 3 times over in insurance over the last few years!!) Absolute shambles of a “company” that sells you a product to deliver you absolutely nothing in return apart from stress and hassle! Avoid avoid avoid.”

Helpful Report

Posted 3 years ago

“Don’t buy their service plan. Booked an appointment on 21st Dec. First available appointment 4th January. Text received next day advising part out of stock and appointment cancelled and gave no indication of when part would be available. I called and pointed out that by cancelling I would go to the back of the queue but they advised me this would not be the case. Today, 30th December part is in stock and the next available appointment is 11th January. They refuse to understand or agree that I have been pushed to the back of the queue even thought the part is in stock well before my original booking. I can see other reviews on Trust Pilot where people are having bad experiences too. This indicates my experience is the norm! My repair is for new brushes for a washing machine but their policy is to replace the complete rear drum. So a minor job turns into a stressful issue for the customer. By the way I am posting my experience on every review site possible so people know the way customers are genuinely treated.”

Helpful Report

Posted 3 years ago

“WORST INSURANCE COMPANY, STAY AWAY FOR YOUR OWN SAKE. I have a dishwasher policy with them for the last four years. My dishwasher stopped working three months back, I had to go through the entire festive season without a dishwasher. After 30 calls and 5 engineer visits and the dishwasher being a write-off, there is no response from Domestic and General. I have paid three times the price of the dishwasher in insurance cost and this is the service I get. So please do not ever think of insuring with them.”

Helpful Report

Posted 3 years ago

“I have a long history of buying insurance from Domestic and General. I will not buy any future products after my experience with a computer extended warranty issue. There are other companies that offer extended warranty on products. They have a list a loyal customer.”

Helpful Report

Posted 3 years ago

“This company is an absolute disgrace. Since the new CEO Matthew Crummack took over they’re only interested in your premiums. I’ve been without a washing machine now since 25/11/2021, so 5 weeks, as they are saying they “can’t get a part”. They finally agreed to replace the machine last week and said “somebody will get back to you”. Still no call. After paying thousands of pounds of premiums over the years, it’s an absolute p#%s-take. I’m now having to find someone else to replace the machine as there is a baby in the house so you can imagine how much washing is being generated. AVOID THIS COMPANY at all costs and direct your complaint directly to the top. Hopefully they might improve if they see what a mess this company has become.”

Helpful Report

Posted 3 years ago

““Absolute rubbish customer service. Have had to call then 4 times over the last week and each time waited more than 40 minutes for someone to answer the call. Two visits by an engineer last week to repair my appliance but it still doesn't Works”

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Posted 3 years ago

“Worst service ever DONT GET COVER with d and g insured my gas job booked a repair only to be told by engineer it's be written down as electric so he can't fix it had to wait 5 days for engineer I am a vulnerable customer had ring 3 times missed out on a days earnings and to top it all off team leader doesn't want to speak to me 😞😞😞😞 WORST SERVICE EVER.”

Helpful Report

Posted 3 years ago

“Engineer turned up and did not ring the door bell. He gave a missed call from a withheld-number so we couldn't call back, then we got a message saying reschedule as no one was home! I tried calling D&G, but waited 25 minutes before giving up. I tried to rebook on their website and kept getting an error message. When I did eventually connect the next slot is in 17 days time!”

Domestic and General 1 star review on 23rd December 2021

Helpful Report

Posted 3 years ago

Domestic and General is rated 1.7 based on 608 reviews