Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.69

1.7 Rating 608 Reviews

17 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.7

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't waste your time and money with this company. After not repairing my headphones they still tried to up sell me on the phone with insurance for other products. They only care about sales. How this company is still alive is beyond comprehension.”

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Posted 2 years ago

“If I could put 0 star I would. It has taken nearly 6 weeks to get my cooker fixed. They don't care that I have no working cooker..price of insurance has gone up from £3.99 to £8 in 5 years...ino price increase has to happen .wouldn't mind if the service was good bit it's terrible.”

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Posted 2 years ago

“What I'm puzzled about is how D&G manage to get anything over 1 out of 5 stars. They will go to ANY lengths to prevent you from cancelling your plan. It's entirely deliberate and the only way to resolve the problem is to spend hours on the phone. Just dreadful.”

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Posted 2 years ago

“I’ve put in a complaint 8 days ago, because D&G misled us by giving us a repair & care plan for our boiler which they claimed was an annual one but turned out to be a years’ worth of payments paid in 6 months (£300) then they automatically renewed it as soon as the 6 months was up, charging us another £24 a month without ever getting our permission. We were misled. I can get no explanation why they did this and also am struggling to get a written record of my boiler service, despite calling twice about this. You get passed around a multitude of call centres and none of the agents have authority to help. I was on the phone 90 minutes to different call centres today. The agents are badly trained and talk over the top of you. My callout took 4 days with no hot water during that time. Avoid at all costs as the service will cost you a fortune as we have experienced! Abysmal service!”

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Posted 2 years ago

“Run away from this company as fast as possible. Between D&G, Whirlpool and Hotpoint, they can't arrange an engineer revisit to save their lives. I got passed from call centre to call centre saying they can't help, just kept getting asked to try calling a different number. The icing on the cake was the last number they gave me was no longer in use. It's Frankensteins monster of insurance companies. Will definitely leave before my next renewal and I won't look back. They are not worth the money I'm paying. Tldr: avoid at all costs, I beg you.”

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Posted 2 years ago

“Disgusting customer service 😒 phoned domestic and general to be told to phone becko. My washing machine has broke a week now and still not fixed or contacted.”

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Posted 2 years ago

“Poor service Very poor service called domestic and general for a repair of my washer and dryer they send unproffessional engineers who can't repair ordering and putting new parts in but its been 7 weeks and washing machine is still not repaired d/g are not helpful at all”

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Posted 2 years ago

“Put claim in for TV on 16th Feb. Engineer came out and fiddled with it and said he's fixed it. Turn tv on later that evening, still same issue but now something else is wrong too. Call back and get another engineer out. Comes out and says he needs a part. Books another appt. Comes out and says he need ANOTHER part. This time, about 5 inches of the screen is missing. Tells me another part is needed. This time engineer doesn't call in the morning to advise of a time of arrival so I call. Promised engineer is booked in for the last appt of the day. Get a call at 4 to advise he is stuck in traffic. I've raised a complaint at this point and advisor asks me for one last chance. Books appt for Thursday and promises to call me on the Monday. Engineer arrives and needs another part. I laugh at this point. I wait for the call and then call back on Thursday only the advisor isn't in and new advisor begs for one last chance as part is already in. I make it clear that I know the part isn't in and its a stalling tactic. One final chance. I waited in today. Stressed as needed to get to hospital appt and arranged for someone else to sit in for me. Nope, nothing. Nada. Zilch. I work in finance and confidentiality is so important so can't work while engineer is here. I've missed so much work. Do they care? Do they foook!”

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Posted 2 years ago

“Fails to turn up for appointment text me to say would be 15mins this was at twelve 5still no show cancels all my policy’s and then gave them last chance times up”

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Posted 2 years ago

“They cancelled my policy after taking direct debit payment 2 days later and not allowing it to run to end of month as promised. Given the run around. They promise excellent service but don't deliver. Absolute rubbish service. Cannot recommend and will be looking elsewhere in future.”

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Posted 2 years ago

“Hi im writing this review because i feel so annoyed with domestice and general, who i have been a custermer with for over ten years and i wouldn't want anyone to experience the terrible service that i have had. When my whirlpool microwave developed a loud electrical buzzing noise i rang domestice and general, who arranged for it to be picked up by their repair agent, who then returned the microwave to me 10 days later. When it was returned I asked the driver to wait while I try the microwave as soon as I switched it on there was aloud buzzing noise and it went on fire. I rang domestic and general and told them what had happend. They said that they would email me a choice of similar featured microwaves as a replacement. I was offered the wirlpool modell W7MW 461. When I looked at their brochure online, it showed that the 18 programs which it had were well lit and easy to see; which is important for me. When it arrived, I switched it on and found that the 18 square programme pannel had no backing light as I thought. Of a night, it is extremely difficult to see, unlike what was advertised. I called Domestic and General and explained the problem, who said that because i had switched the microwave on, that it couldn't be returned as it was classed as used. As a loyal and long-term customer, I am very disappointed with this.”

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Posted 2 years ago

“Tried to get a Whirpool fridge freezer repaired. Was talked into buying one of their many insurance policies by a persistent sales agent. Pretty much everything they have said since these has been misleading, confusing, expensive, contradictory and time-consuming. Even the complaints procedure is a labyrinth. Terrible experience, avoid like the plague.”

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Posted 2 years ago

“Absolutely rubbish service I would definitely recommend all not to book appliance cover with Domestic and General. We’ve been paying for years and the one time we needed to book a repair they tell us to call Indesit directly who tell us our plan does not exist. Ridiculous service, rubbish company. Would never have cover with them again.”

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Posted 3 years ago

“I would give them ZERO stars. Repair has been cancelled twice. Called them to try and get s resolution and was told I'd be contacted by the escalation dept. Except I wasn't. They've just rescheduled without any contact with me. I have tried calling multiple times and have been hung up on three times. They just lie to try and get you off the phone. Don't bother.”

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Posted 3 years ago

“Rubbish service waited over 3 months for a broken cooker to be fixed”

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Posted 3 years ago

“Our washing machine broke 3 weeks ago and we made an appointment for an engineer to visit and diagnose the problem one and a 1.5 weeks later. The enginner advised us that a part was needed to be ordered therefore we received a call stating that an engineer would visit this morning with the part and resolve the issue... this is three weeks after notifying them of the issue. Engineer turned up with no part and stated that he did not realise that he had to bring the part with him and that it would take possibly another 5 days. We contacted Domestic and General who has written our washing machine off however refused to provide us with vouchers to go and purchase a new machine straight away. They insisted that they would send us a link via email within 2 hours for us to select a new washing machine which matches the spec of the current washine machine. Low and behold we have received NO link 7 hours later. Telephone contacted Domestic and General and they apologised for 'leading us on' earlier however we should receive the link at some point. We have four children whoch creates a mointain of washing and we habe had to have the inconvenience of asking family members to use their washing machines during the last three weeks. Please do not ise this company. They do not care as long as they have your money!”

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Posted 3 years ago

“Don’t use.At the very least 32 days to fix a broken tv.lies and false promises of call backs and having to be the in between man for them and there repair company.”

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Posted 3 years ago

“When I purchased my £999 Macbook Air via the John Lewis website I also purchased Domestic & General insurance for accidental damage. I had spilled a liquid over my laptop and I sent my MacBook Air in for repair, and after three weeks, I received my laptop in a flimsy paper envelope with dents all over it. I had received the laptop in WORSE condition than when I had shipped it. Even worse, the laptop had not been repaired. There were no indications that the laptop had been repaired at all. It's been more than two months since I sent my laptop in for repair, and it still hasn't been fixed. After filing a complaint about my broken laptop, I contacted Domestic & General support (nearly 3 weeks after filing the complaint), and they had the audacity to lie to me over the phone. They claimed that the laptop repair company had made "several attempts to reach me." This is a blatant lie because I read my emails on a daily basis, including the junk folder. They then lied to me on the phone, claiming that they had "called me earlier" and that I had told them that I was "unavailable”. I had never had a call from them before, and I had informed the support representative of this, who was quick to deny it and tried to shrug it off. They further claimed the flimsy envelope was "Apple approved packing." I've had many repairs done in the past, and this was NOTHING LIKE the packaging my laptop is typically packed in. This packaging would never be approved by Apple, as there is no bubble wrap to protect the laptop. They had requested that I forward images of the dents on my laptop which I have done so and it has been 18 days and I have not got any update. I purchased insurance for peace of mind but the service I have experienced has been the complete opposite. Instead I have been without a laptop for over 2 months and I have had lies fed to me the entire time. My feedback to Domestic and General: Please assist me in resolving my issue; I want a fair and timely resolution that will satisfy me. NB: Please see attached images as proof.”

Domestic and General 1 star review on 24th March 2022

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Posted 3 years ago

“Absolutely worst company EVER MASSIVE MISTAKE JOINING THEM!!!! Left with no contact with no boiler for 4 days an no hot water ,can't get through to any one and all the numbers they give you are voice mail I will be contacting trading standards today !!”

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Posted 3 years ago

“Between domestic & general, and Baxi they manage to wiggle their way out of repairs, they swear black was white to avoid accepting liability, this behavior is bordering on unethical, nothing new there then, I think reviewers say it all, there are plenty of companies out there that offer competitively priced plans, who have generally good reviews, this is my personal opinion about these companies, so please do your own research before forming your own option”

Domestic and General 1 star review on 15th March 2022

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Posted 3 years ago

Domestic and General is rated 1.7 based on 608 reviews