Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.69

1.7 Rating 607 Reviews

17 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.7

Based on 607 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dryer is still not repaired. My washing machine got repaired but still having the same issues. The concrete block has actually split in half which caused a leak on the washing machine.”

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Posted 1 week ago

“I don't usually leave reviews but want to highlight an issue, so people will be made aware of something that may catch them out in D & G terms and conditions. I had 3 appliances insured and added a 4th. When doing so I clearly told the clerk I moved into my house with the tumble dryer already there. That should have been the point that he explained that if I could not produce a receipt for the item, if asked, D& G would refuse to repair it. My dryer broke, so I tried to book an engineer on line. I received an email from a "claims department" asking for proof of purchase. I emailed back explaining the above. They then amazingly asked me to troll back through all my housesale paperwork to find the TA10 Form -fixtures and fittings list!. At this point I decided to cancel ALL 4 of the insured appliances. I wasn't prepared, in the future to possibly be asked for proof of purchase for any of the other 3 ( by that point having possibly paid monthly installments for months/years ) only to be told they wouldn't then honour the contract and send an engineer. So be warned , you may wish to consider this before insuring with DG, and possibly be caught like I was. Guess we should always read the t & c.... but I relied on the call handler., when told I "inherited the dryer" to be transparent and bring it to attention.”

Helpful Report

Posted 1 month ago

Hi Jill, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and inconvenience you’ve faced during this process. This is not the standard we strive to deliver, and it’s clear we could have done better in communicating the terms and conditions to you at the time of setting up your policy. We’ve taken your feedback on board and will be reviewing our training to make sure our team provides clear and accurate information upfront to avoid situations like this in the future. We appreciate you bringing this to our attention, and we’ll use it to improve how we serve our customers going forward. Thank you, The Domestic & General Team

Posted 1 month ago

“Their annoying system of posting certificates and terms and conditions for every appliance in separate envelopes. Having several appliances insured I am annoyed at this wastage which we obviously have to pay for in the premiums. I have complained for the last 3 years and this year i was not going to renew but their customer service told me that I could go paperless and have the info sent via email, I got these very quickly, great! However a week later a stack of A5 envelopes were delivered with 24 sheets of unnecessary duplicated information along with the certificates.”

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Posted 2 years ago

“They used to be really good. Unfortunately, lately you cannot get a repair for about a month so you're stuck with no appliance for a long time which really disrupts your life. Im left with no washing machine for a month now, what's the point in paying every month? I'm starting to rethink being with them honestly. After paying so much each month, you expect a better service. I had to wait two months just for an engineer (absolute gem) to come out and write off my fridge at the end of last year. Christmas was pretty rubbish with a dodgy fridge that kept leaking all over my kitchen. I can't say I've had the best experience honestly, which is a shame as they're lovely people. Just too busy and really not worth the money”

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Posted 3 years ago

“Booked engineer he ordered part to be fitted 4 days later. Call night before the fit date from Whirlpool hadn’t got part. After several phone calls later part would be another 3 weeks. If that’s the service for being insured it’s unacceptable surely these repairs should have a acceptable time scale. Domestic & general not interested at all said we just pay the invoice. Ordered a new machine not worth the wait and won’t be insuring with D& G”

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Posted 5 years ago

“Engineer cane out as arranged to fix washing machine. After he left I noticed a leak under the sink where he had incorrectly reconnected the pipes and also my baseboard had been snapped and he had put it back in place without saying anything. When I reported this he denied it and said it was like that before he removed it but luckily I had photos to prove it. The repair to the washing machine seems ok but the customer service thereafter was diabolical as the right hand didn't seem to know what the left hand was doing. Since I was within my statutory rights period I cancelled the policy. Joke of a company .”

Helpful Report

Posted 5 years ago

“Strongly disappointed with D&G as a company selling insurance cover. You don't get what you pay for with their insurance cover. Mine was an insurance policy for Boiler Service, what a joke calling it a Service! This company couldn't care less about their customers, especially if you're Elderly, Severely Disabled be it Mentally or Physically, don't have a degree in Technology or Engineering and not forgetting the complexities of The Law. All they are interested in is taking money from people and doing whatever they can to 'get out' of providing the care service they profess in their literature, i.e. Customer Policy letters with headlines such as "Relax, we've got you covered"! The Policy I paid for offered an annual service on my Baxi Boiler. To arrange this, Customers are told to ring for a service engineer appointment. D&G policy states "Arrange a day that works for you". In reality, you are informed that an appointment is only arranged via Baxi Customer Services. My Policy date ended 10/4/19 and guess what, the only appointment available to me was 9/4/19, despite my contacting them several months in advance! As I expected, despite being told the Engineer would call anytime between 9am until 5pm and would ring me at least half hour prior to his visit. After waiting all day for him to arrive or ring, he did not! When I contacted D&G, I was told that their records state an Engineer called at my property. Well, he must have been invisible, as myself didn't see him, neither did my very diligent, very yappy dog with outstanding hearing! Therefore, any problems with the Boiler ,which should have been picked up by the Promised Annual Boiler Service Engineer were not! Was this extremely poor service due to the fact that several weeks earlier, fed up with D&G's increasing policy costs, lack of value for my money, their expectations placed on customers of all ages and capabilities to visit their Online Boiler Care Portal for boiler maintenance advice! Are you kidding! WHAT PLANET DOES THIS COMPANY COME FROM! Customers expected to learn boiler engineering, no doubt another ploy to not provide a service and terrible Customer Care I cancelled the Policy?”

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Posted 5 years ago

“First time I have used your service. You took over SSE boiler servicing. Boiler was serviced and needed a new part. Engineer rang D and G and explained the situation. I received an email from D and G organising an engineer visit for 31.12.2018.Today is Aug 29th !!!!! I rang and appointment was changed to today sometime between 08.00 and 17.00. I received no confirmation but assumed the engineer would arrive. Stayed at home for the day. Had to rearrange some issues in order to do this. At around 15.30 I am wondering if the engineer would arrive. I telephoned D and G to double check. The appointment was on the system but had not been passed to an engineer. I received an apology. However that was a day wasted. Now I have to wait in another day (Friday 31st) from 08.00 to 17.00 hoping that an engineer will arrive. I do not expect you will have heard of Fred Carno !!! Cant believe that I am paying for this incompetence.”

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Posted 6 years ago

“they kept calling and had other numbers calling saying they were from them”

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Posted 6 years ago

Domestic and General is rated 1.7 based on 607 reviews