DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,017 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,017 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st January 2025

DoorDash 1 star review on 26th January 2025

2202

Anonymous

Anonymous // 01/01/2019

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“I was deceived by an online scammer which took my hard-earned money through falsehoods. I lost cash that I had worked tirelessly for. They wouldn’t let me withdraw a single cent and kept insisting that I pay taxes. Fortunately, A friend of my introduced me to 𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒 and I was able to recover all my investment back.”

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Posted 5 days ago

“Robbing the small businesses by charging 30% commission and the small businesses pay for credit card charges and sales tax. Support small businesses by boycotting doordash”

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Posted 5 days ago

“Your DoorDasher KAYLA sucks! Ordered Panera for my family and YOUR doordasher Stayed in the same place for over an hour telling me she was stuck in an accident an hour after that she stayed in a round about telling me the same story she sucks don’t like liars! I’m not paying someone that doesn’t tell the truth! Never ordering from DoorDash again you guys hire idiots”

Helpful Report

Posted 5 days ago

“I will never use your platform again. I was found guilty of nothing. And my review i will tell everyone I know you are a fraud. And don’t give ppl a chance to clear it up. And then you are changing for the app. I would no stars but it wouldn’t let me post what had to say. You guy suck!”

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Posted 5 days ago

“You changed me $10.49 every month without me knowing”

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Posted 6 days ago

“DoorDash sucks. The app itself works mostly aside from the messaging features and account settings if either of those matter to you. The support agents are rude and unhelpful. I'm not saying I have issues on every order but lately it seems to be more and more frequent and again, the support is awful. They make a bad situation worse.”

Helpful Report

Posted 6 days ago

“I didn’t get my order my driver tried to cancel. He couldn’t cancel. I get a hold some guy from India who speaks no English tells me it’s on the way when it’s not! Now I gotta wait 5 to 7 days for my money back. Uber eats next.”

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Posted 6 days ago

“Door dash is terrible . We think also they do not know some towns because they lie on mileage for drivers and use to take advantage in drivers deliveries . The customer service is suck and liar . They do not resolve any concern for drivers . Some times they ask drivers to drive 11 or 12 miles for 3, 4 or 5 dollars cents for some deliveries . Do not forget also they try to keep Indians drivers from India in west side of Springfield , nice neighborhood and send black African Americans in dangerous neighborhoods. Indians drivers gets most of the good batches . This is a shame .”

Helpful Report

Posted 6 days ago

“Their drivers are terrible. Artem, the driver assigned to my order, lied and said the order was undeliverable when I was standing outside waiting for 10 minutes for him to arrive. I tracked his vehicle and he was on the WRONG street. He did not bother calling or texting; instead he just left and said it was undeliverable. DoorDash proceeded to charge me the FULL amount anyway. I tried to get help via text and no one assisted me. I had to call and wait for half an hour on the phone.”

Helpful Report

Posted 6 days ago

“My recent delivery was from Cub Foods. There was a picture showing that it delivered to my home, so I went out the front door to grab it and nothing was there. I called the driver to see if he knew what happened and the driver told me that after completing the delivery the app gave him a new address for my order, so he took it there. I have called support 5 times now and they denied my refund twice and now can't do anything. I never got this order and am now out OVER $100. This is HIGHLY UNACCEPTABLE! They robbed me of my hard earned money and refuse to help! I would give them zero stars, but that is not an option. I am now waiting for a Supervisor from DoorDash to call me and hopefully resolve this, but I doubt it. It seems to me that all they care about is money and NOT helping the customers at all.”

Helpful Report

Posted 1 week ago

“The driver assigned to my order tampered with my food—breaking the seal, stealing food, and attempting to reseal the bag with the ripped pieces. This is a major trust issue, as it’s clear someone interfered with my meal. The space where the ice cream should have been was wet and torn, making it obvious the restaurant included the item but it was removed. To make matters worse, the driver left a photo of the delivery at my door, showing the poorly re-taped seals, further proving the tampering. This is incredibly concerning, as it suggests they could have also tampered with the food itself. When I contacted the driver, they deflected and told me to reach out to support. I pointed out the evidence, but they didn’t respond. I then reached out to DoorDash (DD) support, but the initial response was dismissive, offering only a partial refund. After pushing for a resolution, I managed to get on a call with their support team. However, this team appeared to be contracted virtual assistants (likely overseas), with limited authority to resolve serious issues. Their English was difficult to understand, and it felt like a struggle to communicate effectively. While I have no issue with contracted work, if DoorDash is offering phone support to U.S. customers, it needs to be clear and effective. The lack of understanding and authority made the situation even more frustrating. Ultimately, the support team removed the tip but couldn’t reassure me that the same driver wouldn’t deliver to me again. This is deeply troubling, as I live in a small town, and now the driver—who broke into my food and knows I reported them—might still deliver future orders. What’s stopping them from retaliating or doing something worse next time? The compensation offered was minimal, especially considering the severity of the issue. I couldn’t even eat my meal that night, knowing the driver might have tampered with it further. This is about more than just stolen food—it’s about safety, trust, and the integrity of the service. Drivers who steal are likely the same ones who would tamper with food, and this should be treated as a serious concern. When I asked to speak with a W-2 DoorDash representative rather than a third-party contractor, I was denied. The contracted reps and even the supervisors seemed uninterested in truly resolving the issue or protecting the brand’s reputation. It was clear they were following scripts and didn’t care about my experience. As someone who has spent thousands of dollars on DoorDash annually—both personally and for my team as part of my role as a department director—I expected better. I’ve overlooked small issues like late deliveries, missing items, or incorrect drop-offs because I understand the challenges, having been a delivery driver myself. But when it’s clear that someone stole from me and tampered with my food, that’s a line that can’t be crossed. DoorDash needs a robust escalation protocol for cases like this. It’s alarming that a service built entirely on trust takes such incidents so lightly. As of today, I’m done with DoorDash, and I urge others to reconsider using their platform. They’ve shown they don’t prioritize customer safety or satisfaction. Hopefully, this feedback reaches someone within DoorDash who actually cares about their brand and customer trust, instead of being buried in a system run by third-party contractors who are disconnected from their customers.”

Helpful Report

Posted 1 week ago

“DoorDash is an absolutely scam! They charge you for dash pass after you’ve cancelled it and they charged me 96 I would never paid anything of that amount at once to them. They also don’t fix any issues with your food after you let them know twice you’ve had a issue mind you they is a lot of issues with these restaurants things are missing or sometimes your food doesn’t get delivered. Their customer service is somewhere in India sucks”

Helpful Report

Posted 1 week ago

“It’s been over a year since I’ve gotten a correct order. DoorDash doesn’t hold their delivery people to any standard and they take no responsibility. Any company where you can’t talk to a real person easily is obviously a horrible company. At least uber eats has standards”

Helpful Report

Posted 1 week ago

“Incompetent driver dropped multiple bags of groceries behind a locked gate on the wrong property - more than 1/4 mile away from the intended destination. Didn't bother contacting me, but received a nice tip that was built-in to the order. Will never use again.”

Helpful Report

Posted 1 week ago

“The driver stole my order , I ordered 2 sandwishs from Damas Falafel , and driver gave me only one , Customer service don’t care about this . His name Jeffery”

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Posted 1 week ago

“Door Dash won’t hire me with a driving record from 3 years ago and yet the people that deliver my food from door dash will either I steal it, give wrong orders, spit in food, smash food, and deliver to the back of the property so you have to walk instead of the front like any normal person.”

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Posted 1 week ago

“Horrible customer service . I am a merchant and this company does not need to operate. It doesn’t follow up on the merchants . I have been without a tablet for almost 2 weeks now when there system went down . Keep talking to customer service wirh no turn out . Horrible business ethics .”

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Posted 1 week ago

“these mfkers have went down in service.. they take your money and you may be lucky if u get what u ordered.. especially when it comes to drinks, 2 liters, .. my drinks have been missing the last 3 out of 6 orders a nd when i have tried to get a credit or refund i am denied.. the lesson i've learned is get your lazy ass off the couch and go get your own food.. its cheaper and you can dictate the out come way better than dealing with their so called customer service !”

Helpful Report

Posted 1 week ago

“They will steal your money and even when you prove their charges were fraudulent, they won’t refund. I was charged dash pass and never subscribed. First they told me I didn’t have an account under the email I have. Once I proved my email then they said you have not been charged. Once I proved charges on my account they gave me a run around that it was not charged. I spoke to 4 different people and got the same scripted responses with never getting a refund. I had to report it to my bank, get new card and reported it to Attorney Generals office for fraud. If you want your money stolen, they are the company to do it over and over.”

Helpful Report

Posted 1 week ago

“I did not receive my correct order, and they stated that they would respond but did not. There was no refund offered, and it was a gift card I received for Christmas. This was the worst service. I will never order from them again.,”

Helpful Report

Posted 1 week ago

DoorDash is rated 1.3 based on 23,017 reviews