DoorDash Reviews

1.3 Rating 22,733 Reviews

7 %

of reviewers recommend DoorDash

1.3

Based on 22,733 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How long does DoorDash take to deliver?

Helpful Report

(3 years ago)

DoorDash normally delivers next Day.

Helpful Report

(3 years ago)

82.38%

Industry Average

“ My biggest complaint is just that they're scamming people with their "free delivery" for first time users. I've ordered the same thing from the place itself multiple times and even with a tip included for the delivery driver, it's nowhere near the true cost and that irks me. ”

- Anonymous

“ I live in Carmel Indiana and want to make sure my delivery man, Brandon, gets a great review. ”

- Anonymous

“ My deliverys have NEVER taking more then 30 30 45 mins food always hot to warm NEVER cold. ”

- Nicole

DoorDash Reviews

Delivery - Fast