DoorDash Reviews

1.3 Rating 22,733 Reviews

7 %

of reviewers recommend DoorDash

1.3

Based on 22,733 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does DoorDash deliver on time?

Helpful Report

(3 years ago)

Greater than 20% of reviewers feedback is DoorDash normally delivers on time.

Helpful Report

(3 years ago)

82.38%

Industry Average

“ I am giving it 5 star review as the review will show up on top. The service was terrible, food delivery delayed, food cold, a dasher who did not mind to get off car and asked me to pick up the food from her car. Reported to support and no response from them after 10 days. So, basically a very poorly managed enterprise. The company is a rip off, its best to go collect the food or look elsewhere for delivery. ”

- Mat

DoorDash Reviews

Delivery - Fast