DoorDash Reviews

1.3 Rating 22,488 Reviews

7 %

of reviewers recommend DoorDash

1.3

Based on 22,488 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does DoorDash deliver? How long does DoorDash take to deliver? Does DoorDash deliver on time? How is accuracy and good condition of items delivered by DoorDash?

Returns

How is DoorDash returns process?

Customer Service

How can I contact DoorDash? How quickly does DoorDash resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of DoorDash.

Visit Website

How quickly does DoorDash resolve customer queries?

Helpful Report

(3 years ago)

Greater than 52% of reviewers feedback is DoorDash resolves customer queries within an hour.

Helpful Report

(3 years ago)

81.55%

Industry Average

“ Just used DoorDash for the first time. We ordered from a restaurant a little longer distance than normally on other delivery services. I could not believe how perfect and HOT our food order was. We have never had that happen before. ”

- Dana Ernspiker

“ The service was fantastic. My food was hot and ready and more importantly time! ”

- Bon

“ DoorDash had the best customer service I have seen in a long time. I accidentally ordered to the wrong address and tried to cancel through the place I had ordered and they didn't let me. But not to worry cause the DoorDash driver and customer service were willing and happy to change the delivery address 5 minutes before the order was delivered. I am impressed and will definitely use their services again. ”

- Bri

DoorDash Reviews

Customer Service - Good