DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,110 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item from Apple to a shop and they tried delivery and a message was sent that it will be delivered to my home address the next day. Waited in, no one turned up and by afternoon, I got a picture of someone else's house and I wasn't in, then they had they audacity to return it without attempting to deliver it the next day. Had to call Apple to sort out the mess DPD caused. Terrible service by DPD. Website also stated conflicting things throughout the day. Called DPD to say their service was terrible.”

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Posted 3 years ago

“TERRIBLE ! John lewis you need to find yourself a more reliable service - or DPD get some better delivery drivers. Paid for 24 hour delivery - driver failed to deliver parcel - cars on drive, husband and tradesperson outside the property - they saw him so he must have seen them. I have a large door knocker - makes quite a noise - did he not use it ???”

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Posted 3 years ago

“Abusive, rude drivers! The whole company has the worst customer service! No standards. After getting abuse from one of the driver and making complaint which was pointless. decided thta I am not going to use DPD services ever again and will only purchase online from businesses that are not using their services. Simple solution.”

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Posted 3 years ago

“I've had drivers in the past who turn up, sit in their van, take a picture of your property and then leave. You then get a notification to say that YOU (the customer watching them) have missed the delivery. No attempt to even deliver, or a card through the door. I then speak to customer service, who roll out the same copy and paste response each time - "we are very sorry for the inconvenience, but our drivers are unable to return until the following day" - not great for a next day delivery service. They then palm you off with the excuse that they cannot ask the driver to return the same day, as apparently the drivers use their personal mobile phones whilst on the job, and not ones provided by DPD for the purposes of parcel scanning, tracking, etc. - A very clear and obvious lie. After much discussion (from me, not the DPD rep who was copying and pasting responses furiously) they conceded that they could ensure the parcel was delivered by 10:30am the next day but that this would be an extra £10!!! I said that it should be complimentary as they had already messed me around, and they agreed. I am a patient man but when you have paid for a delivery service and the couriers can't even provide that, then try to make you feel as though you are in the wrong, it is just unacceptable.”

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Posted 3 years ago

“rubbish.. rubbish.. rubbish. bad drivers with bad work attitude and even worse customer service.”

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Posted 3 years ago

“Told my delivery would be between 3/4 pm . I arrived home at 11.30 am to find a card saying sorry we missed you. Emailed the help line and waited in a queue, when I spoke to someone I was told she couldn’t help as her system was down . So I was told to rejoin the queues. I was then told that it would definitely be here between 3/4pm in its proper time slot. I’ve still not received it . The worst delivery people ever, every time I get problems with them .”

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Posted 3 years ago

“Avoid m and s and use company that has good customer service. Zero stars not available”

Helpful Report

Posted 3 years ago

“Avoid m and s and use company that has good customer service. Zero stars not available”

Helpful Report

Posted 3 years ago

“Hi, I'm a very disappointed customer who used dpd for the first time and has had a horrendous experience. My parcel was missing for six weeks and now I have been told it disappeared. I have provided receipts for all items in the package and receiving compensation to the value of my package is the only thing keeping me going at this stage. I provided all the contents information and receipts to the value of 179. 96 and have received an automatic reply saying my claim for £100 pound will be processed. Dpd not sending a parcel stands to cost me £80.00 plus shipping costs which haven't been mentioned to be refunded yet? At this time this is money I cannot afford to loose. I'm so upset that using dpd has put me on this financial difficulty. Please advise how I can claim the outstanding £80.00 plus shipping costs back. Thanks you, A very disappointed first time customer, who hopes her faith can be restored in do and can use dpd in the future Kerrie”

Helpful Report

Posted 3 years ago

“Keep your items away from DPD,They steal your items! And are not communicative!! Paid for next date delivery since 11 /12/2020 and it’s February 2020 and I have not received my parcel worth 500£ and they now want me to produce my receipt of purchase before they can refund me God knows how much, I bought the item 2019 not in UK and I am not in possession of the receipt now .They claim is missing . I RECOMMEND YOU TAKE YOUR PARCEL ELSEWHERE IF YOU DON’T WANT YOUR PARCEL STOLEN !! DPD VERY,VERY UNPROFESSIONAL AND UNRELIABLE SERVICE!!”

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Posted 4 years ago

“This delivery guys are the worse. They don't wait 2 minutes. I live in a flat so of course I won't be in the door the moment he rings. They ring 1 time and then just leave.”

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Posted 4 years ago

“DPD SERVICE HAS been a disgrace recently. Their customer service is outrageous. Many names i have of advisors disconnecting a call after going round in circles and dont have an answer. I have tried ordering 3 different items and as soon as it gets sent by the seller to the nearest DPD depo. Someone keeps scanning a returns on all of our parcels in the middleton depo. I THEN tried a family address with a different card and theyre returning our parcels with that too in a different depo in sheffield. They keep making different excuses and not calling us back to give us a reason. My sons birthday in this crappy covid all shops are closed and i cant receive any deliveries. Not one address but 2 so its definately nothing to do with the addresses! They need to stop taking advantage like this ! Please be careful if anyone is having the same issues please post on here so we can take this further.”

Helpful Report

Posted 4 years ago

“Ordered from China through Amazon, DPD taking over delivery in Greece from Yun express. It is now 10 days after the latest estimated arrival date. They did not even attempt to deliver during this time. I tried calling them literally over 50 times, but they never answered. And after all this, now that I had decided to go myself to pick up my parcel sometime this week (they are only open during office hours, when I'm of course working) I receive an update (mind you, through Yun express, DPD never EVER contacted me) that the parcel has been sent back. Not only worst delivery company ever, probably one of the worst companies worldwide in general. I wonder how is it possible for such companies to still exist in 2021... Shame”

Helpful Report

Posted 4 years ago

“Took over a week for my item to be delivered. I didn’t hear the doorbell on the first day so I rearranged delivery for the next day. I waited in for it to then get a notification saying I’d missed it again. This happened for the next 7 days with nobody coming to my house. I then saw that the driver had taken a picture on the first day, and was then reusing it over and over to make it look like he’d been back. Contacted customer service who didn’t even attempt to act understanding, and to be honest they were completely useless. They basically told me I was lying and told me there was nothing they could do and I should just wait. Awful service.”

Helpful Report

Posted 4 years ago

“Unhelful. Under knowelegded. Passed from department to department. Emails calls live chat. Getting no where. Clearly this is how they make their money buy robbing ppl. Id avoid if you can. Dont trust them 1 bit”

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Posted 4 years ago

“Would prefer to have put no stars. The dpd driver david mason is a danger to the public & also to other road users. He assaulted my partner we have involved the police. There is NO number you can ring to speak to a human. Weve redirected parcels to a neighbour but still didnt recieve parcel..PEOPLE should avoid this company like the covid virus”

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Posted 4 years ago

“I sent two parcels on the 30th of December. In the shop, they didn't quite know what to do and took them ages to sort the delivery out. They gave me 4 tracking numbers for 2 parcels, and they didn't talk very well about DPD. One parcel was returned two weeks later, fair enough. Of the other one, I still know nothing. It's 31st of January today.”

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Posted 4 years ago

“Delivered to wrong place, did not received my parcel. Customer service ignored my calls after 1,5 h of waiting Parcel 15503317326643”

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Posted 4 years ago

“For package 01505248873906, DPD tried to deliver once but didn't even ring the neighbor's doorbell. Then they decided to return it, and no they do not respond to either customer or supplier. Unbelievable how lazy the delivery people are, I recommend never use DPD again, please just respond how to get this package delivered.”

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Posted 4 years ago

“Can I give no stars? Total waste of my time!”

Helpful Report

Posted 4 years ago

DPD is rated 1.2 based on 5,110 reviews