DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,065 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,065 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Ayberk Bilgin

Anonymous

Anna McNally

350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver didn't even knock or ring the doorbell, I only discovered the package had been delivered when I got the text alert. Apparently a "safe location" is leaving a 4 foot tall box containing items worth £200 resting by my front door, facing the street...it was lucky I was at home or anybody could have taken it.”

Helpful Report

Posted 9 months ago

“Their lead time is horrible. My parcel was collected at a store,3rd April 11am. Got scanned to their Cape Town depot the same evening at 7pm. I'm based in Cape Town but they could not give me an answer why my parcel could not be delivered today, 4th April. So it's laying at their depot for an entire day before delivery take place. All their customer care says it will be delivered tomorrow.”

Helpful Report

Posted 9 months ago

“Absolutely terrible service! Every box is damage every time, even if it has a sign “FRADGIL” I sent 6 boxes , only two arrived to destination! 4 are lost ! My little business is having a troubles because of it!”

Helpful Report

Posted 9 months ago

“Absolutely the worst service and the worst drivers I've ever had an experience with in my life. I had a delivery due for 11am-12pm today which was critical for work. I then have the dpd driver turn up with absolutely ZERO intention of waiting longer than 30 seconds at the door. he turns up to the correct address (which was a shock to me), doesnt knock on the door or call the number attached to the delivery note, he takes a picture of my front door to show he was here and then leaves instantly. As Im opening the door I see him drive off, and its all caught on camera. I called customer service to get it rescheduled today as the parcel is for work and then the customer service advisor Suhail denies it and say it will come tomorrow instead. I asked him how am I supposed to know if my driver is here if he doesn't knock, ring the bell or call me, he claims and agrees that I should have stood outside the house for the hour time period The customer service advisor was reluctant to give me his name and the drivers name. Unacceptable customer service, unacceptable behaviour from the driver Harbind. I want a copy of the call recorded sent to me and I want an email to send the video of the driver. Give me my package too.”

Helpful Report

Posted 9 months ago

“WORST COMPANY EVER. Driver lies, Customer Service hang up on me twice because they "can't do anything". Now at Day 5 of rescheduled delivery and I'm no wiser if my driver "Dennis Cochrane" will actually deliver. I stood in my driveway for 1 hour and actually filmed Dennis Cochrane deliver opposite then drive off without delivering my parcel. Customer Service say my delivery is loaded onto the van every morning at the depot (4 mile from my house) but I have to raise a complaint via the sender who is in China. DPD is an incompetent, rude and lying company. I will NEVER associate with these crooks.”

Helpful Report

Posted 9 months ago

“Worst company ever .. despite delivery note saying call me if cannot find house ( & detailed info how to find on the DPD app for them ) yet again have failed to deliver important parcel. Pointless calling them as no help and now too late for me to have re -delivered so have had to cancel delivery and chase around for alternative. Appalling customer service and refused on phone to escalate as a complaint for me. If I could I would award them zero stars”

Helpful Report

Posted 9 months ago

“keeps droping and delivering items at 7:30 to 7.45 am in mornings when told we do not start by 9 am they need to learn that people do not start work untill 9 am”

Helpful Report

Posted 9 months ago

“Awful company Iboutgh shop sign from amazon and 10 days dpd no bring my parcel and they Don't gave any response”

Helpful Report

Posted 9 months ago

“I redirected the parcel to a neighbour as the recipient was not in. I received confirmation of the redirection. Despite this the parcel was left on the doorstep and I received a message to say it had been received by a non-existent person. I will contact the company who sent it out and suggest they do not use DPD in the future. I tried to e mail my complaint but surprise surprise the complaint system was not working and it was suggested I try later. I do not have the time to do this. It is so simple read the instructions and then follow them, and do not lie about the delivery. I am appalled and very angry about this.”

Helpful Report

Posted 9 months ago

“Always seems to be a delay or issue. Every time I order something and DPD is the carrier, it never arrives, or I have to collect it from post office.”

Helpful Report

Posted 9 months ago

“Mass lawsuit? Count me in. Absolutely disgusting service. My parcel was supposed to be next day delivery which was confirmed by e-mail. on the day of delivery it says that parcel has been delayed. When I tried to call (took me 1 h to connect with someone and losing huge part of my mental health) first call, guy pretended that he cannot hear me and he hung up, i called again and SHERIN picked up. Oh my god, "Sherin" you are literally the most annoying and unhelpful person in this universe. Well Sherin told me that my parcel is delayed because "they have too many parcels" like it suppose to be my problem? why do you accept next day delivery when you cannot provide this service? why my parcel was less important than the others? Can someone explain it to me? Sherin keep interrupted my talking, and finally hang up the call without any reason at all. I have offered that I am willing to collect my parcel from depot, and I was refused to do so. DPD service is literally the worst service I have ever seen. It is also impossible to make a complaint. Absolutely disgusting. If someone ever wishes to pursue mass lawsuit, please do count me in.”

Helpful Report

Posted 9 months ago

“The driver Kumar who is supposed to deliver to CM4 postcode never attempts delivery, I have cameras all over the driveway and can prove he never attempts delivery - so I wait in all day as per the app but Kumar just puts down as a no access even though my preference is to leave delivery in the porch - it's only the self employed drivers who actually make the deliveries - the contract staff could care less - this is around the tenth time this driver has not made the delivery attempt but lied to me and his bosses”

Helpful Report

Posted 9 months ago

“You send a parcel, expecting it to be picked up from the drop-off location, but the drivers don't come to pick it up at all. This particular driver I met once was under the influence of drugs and the pharmacy confirmed it too. saying he's like that all the time. I've complained a few times to dpd but nothing. I think DPD enjoys employing drivers who are under the influence of drugs.”

Helpful Report

Posted 9 months ago

“Lost package then poor customer service.”

Helpful Report

Posted 9 months ago

“I paid extra for a special day deliver because I needed the product to be delivered that day when I was in. Got the delivery time slot in the morning. A few minutes into the waiting I got an email that the driver missed me. I was at home all day waiting for it. The driver simply took a photo of my door from his van and did not bother to get off it and knock at the door. I called customer service via dpd app after several failed attempts to get in touch with a human via their chat. The lady on the phone said that unfortunately I will have to wait for the delivery only after the Easter bank holidays and that the driver will not come back even I had proof from the cctv that he did not knock on the door.”

Helpful Report

Posted 9 months ago

“Terrible service. Got my 1 hour deliver slot e-mail and waited for the driver to drop off my parcel. Suddenly got an update ‘We have missed you’ and a picture of some industrial site. No I have to wait until 2 April, while the parcel contained a gift I needed tomorrow. Highly doubt it they will be able to deliver it the next time. Not able to speak to anybody.”

Helpful Report

Posted 9 months ago

“Absolutely appalling service one knock and gone really meat bank holiday weekend u”

Helpful Report

Posted 9 months ago

“Sent Easter gifts via the post office, they gave me the option of using DPD next day delivery. Sent 23/03/24, appreciated this was a Saturday and was advised it would be delivered Tuesday 26/03/24. Not received by Thursday 28/03/24, so called them, advised I need to speak to the “supplier”, tried to explain I had sent the parcel and no supplier was involved, she didn’t seem to understand so gave up! I then tried the what’s app chat, doubled checked the tracking no but advised it had been delivered January 2024 🤬then received a further message to advised they are closed until 2/04/24. downloaded the DPD app and it shows it’s been at their hub3 bham sortation since Tuesday.. no further updates, will never use DPD again 😡”

Helpful Report

Posted 9 months ago

“Amazon promise next day delivery..... For birthday BUT Item going to be Stuck in DPD depot for 'delivery' for 4 days now! So god knows when I'll get it certainly not for the birthday 😱”

Helpful Report

Posted 9 months ago

“Absolute joke. Cant deliver a thi g through open doors and lie lie lie as far as they could. So.e random knee photo as a proof that they could not deliver it?? Seriously????”

Helpful Report

Posted 9 months ago

DPD is rated 1.2 based on 5,065 reviews