DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,066 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,066 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Ayberk Bilgin

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD stole my parcel on 2 separate occasions. Once a PS5 Christmas 2021. Once an expensive perfume worth £170. The customer service team just don’t care that their depot team steal from customers.”

Helpful Report

Posted 10 months ago

“One star exclusively for their WhatsApp "service." I've sent three messages now on two separate occasions, and they don't even get acknowledged. Completely useless.”

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Posted 10 months ago

“Second date for a pick up. Driver 1/4 mile from house and we were next. We stood by door waiting for him. Then he claimed he had missed us and our pick up wouldn’t happen again today. DPD have a less than 50% success on delivery in the past 12months . We are genuinely disgusted. This review fails to allow us to tick didn’t come, wasn’t delivered. So we keep being advised that DPD are reliable but it’s just a biased review process”

Helpful Report

Posted 10 months ago

“Yet again appalling service from DPD. A supplier of mine used them to collect £000s worth of thermal camera gear from me, firstly they lied (again) to say that when they come to collect I was shut! (Was my home address) then when challenged they confirmed they went to a completely different address. THEN once they did collect the package, they delivered to a random unrelated company a few miles away in Redhill instead of Southampton! Thanks to the guys who did receiv it as they called to let me know. They also said that they were not asked for a signature or photo of the delivery!! This was £1000s worth and if lost would have cost me my livlihood. This is not the first time that problems like this have happend with DPD - I truely cant stress enough how BAD this company is! Never have any problems with all the other delivery companies.”

Helpful Report

Posted 10 months ago

“Disgusting customer relations and incompetence. Driver stated he had called to collect parcel with no prior warning of time even though I was in. Left no calling card. Unable to make complaint as didn’t have a reference number. Waited for callback which never came. Advice is avoid and use a company that cares!”

Helpful Report

Posted 10 months ago

“A salute disgrace dumped my packages, at some unknown house I took a screen shot of photo which I'm glad I did as once complaint is made photo is removed when you call you are put through to south africa who basically couldn't careless there attitude stinks hung up on several times, when they can't answer your questions £120 worth of dog food missing planning on contacting police below is the image they deleted when complaint was made but it's now all over social media”

Helpful Report

Posted 10 months ago

“Left my safe place as being rear of house if out....250 quid gaming chair left at front door right next to public footpath!...No response to my complaint....absolute w@nkers! Can't leave the original photo taken of item on my doorstep as it strangely disappeared after making complaint??”

Helpful Report

Posted 10 months ago

“It seems like the DPD couriers drivers don’t know how to knock doors. How can they missed us if we are just in our house waiting for them as we paid extra cost for convenient time for to receive the item. This happened twice already and was very disappointed with the service. The next time I buy an item I make sure not to use DPD anymore. I even call customer service for help and Miss Ritika said that there’s nothing that she could do. I even asked her what happened to driver and she said theres nothing that she could see in the system what really happen to the driver and my item. She said that the item will be delivered next day and I explained to her that that’s the reason why we paid extra for the delivery so that we can be at our house receiving the items. I will attached proofs of my 2 items below that that is not delivered.”

Helpful Report

Posted 10 months ago

“Absolutely atrocious customer service. Had to call them to deal with repeated failed deliveries to an elderly customer who cannot leave her house. DPD driver consistently marks the parcel as delivered only to leave it at a pickup point regardless of delivery instructions stating not to. Called customer service to try and find a solution for the issue only to have the advisor raising her voice and interrupting me on the phone. Would give them 0 stars if possible”

Helpful Report

Posted 10 months ago

“Absolute joke of a company, can’t deliver on time, and when you question it they say they’ll call back within 20 minutes and then don’t call, driver was off roaming around somewhere 2 miles away but was having “technical issues with his gps””

Helpful Report

Posted 10 months ago

“After reading through all the complaints in the past few weeks, there seems to be a colossal flaw with dpd, their customer service and their system. Like many others, I have been expecting a parcel which needs a pin for security for the past week. I've worked from home on all days when it was supposed to be delivered and each time there has been a 'sorry we missed you' message. No buzz on the doorbell. No ring on the phone. Just the same driver (Dario), playing the same tricks over and over again. When contacting dpd, you're put through to a chatbot which consistently repeats itself until you're put through to an adviser who is equally unhelpful, and if you need to switch apps while on your phone to get things like the order number, the chat disconnects. When talking to someone on the phone, they are argumentative, non-cooperative and insist the driver is in the right, rather than listen to your side of the story - maybe they should have a browse through all these reviews and see if that changes their mind. Why the driver would take photos of a block of flats to 'prove' he was there without attempting to deliver it is beyond me, but clearly there is a benefit/loophole for him to do this, like so many others. Really this is all just a sorry representation of how poor the UK customer service has become and how helpless they make their customers feel. Of course there will be no repercussions because yodel and others are all just as bad. I guess the only thing you can do is contact the supplier directly and report the item stolen”

Helpful Report

Posted 10 months ago

“Driver never even bothered to contact me, or simply knock, he was outside of the house and we don’t have a doorbell in there! I was home all the time and from the middle of nowhere received email “Sorry we missed you”. I’m so angry, cause it’s look like that DPD doesn’t care about those customers and the fact of delivering those parcels. Literally ruined my day….”

Helpful Report

Posted 10 months ago

“Am in a wheelchair and need extra time to get to the door. It took me 2 minutes to get in my chair and to the door. Driver had gone. Left my parcel where I cannot get it. And spelt my name wrong when they said it had been signed for. Contacted them to complain, no complaints department and nothing actually done about it. (Blanked out my address before posting picture)”

Helpful Report

Posted 10 months ago

“Your driver was supposed to be delivering to me this afternoon. I waited in for them, they needed a pin number to be able to give the parcel to me. I suddenly got a picture of a hedge and "sorry our driver was unable to deliver". I went outside to see a white van pulling out of a housing estate over from the main road which I live on. I waved him down and eventually got him to stop. Of course he couldn't deliver because he was taking pictures a quarter of a mile away. Anyway he backed up to my house and got my parcel from the back of hospital van. Started to open it for the return slip asked for the pin, of course because he's failed to deliver the pin disappeares from the phone screen so he can't now give it to me, it's actually an internet hub for my computer, so he's buggered off promising he'll be back before 17.00 so I'll be waiting again. So I have no computer,no burglar alarm and no patience left with DPD. I have previously had to load my car up with a parcel and go to their Nottingham branch and deliver it to them after trying for almost 3 months waiting for them to pick it up. I know they are all a bit poor but DPD Nottingham are the pits. Bob Stephenson”

Helpful Report

Posted 10 months ago

“Driver did not even attempt to use the intercom or call. Just pulled up, took a photo, and left. Customer service is atrocious and will not help. Woman on the phone was rude and dismissive.”

Helpful Report

Posted 10 months ago

“I had a card through the letterbox to say that my parcel had been left with Jones at number 31. I live at 33 Clarence Street Hyde. However my neighbour at 31 was at work and is not called Jones. I wondered what had happened to my parcel but it came the next day.”

Helpful Report

Posted 11 months ago

“The driver was already there but didn't deliver the parcel because the address was "incomplete" . All that was missing was a Y in Way, part of the address. NO Star would be the correct mark”

Helpful Report

Posted 11 months ago

“Disgraceful company. When the driver does eventually decide to turn up they are totally incapable of following the basic delivery instructions that were submitted at the request of DPD. Should be sued for false representation because a ‘delivery’ company they most certainly are not. Avoid this shambolic outfit like the plague.”

Helpful Report

Posted 11 months ago

“Horrible! The driver has stolen my parcel and has then said they've dropped it off at a pick up shop who's confirmed they don't have the parcel. I rang dpd to complain who said they don't have a complaints department and it's internal. Requested manager call who called and disconnected the call when I answered without speaking! Avoid!!”

Helpful Report

Posted 11 months ago

“Disgraceful company, they lie and customer service are a joke”

Helpful Report

Posted 11 months ago

DPD is rated 1.2 based on 5,066 reviews