DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,065 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,065 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I could give this company minus today 6,7,2024 they send me email saying sorry we missed and I was actually home they made no attempt to deliver my parcel and have told me it will be left at a pick up point for me to collect, obviously had another dishonest driver who's to lazy to deliver your parcel, this is the 2nd time this so called company have done this I find it disgusting and dishonest on there part, my post code is ST16 3YH I Hope they see this and have words with the delivery driver who lied about saying they attempted to deliver my parcel absolutely pathetic”

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Posted 10 months ago

“Useless idiots. Can't ever find an address and can't be bothered to even try.”

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Posted 10 months ago

“Very bad delivery”

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Posted 10 months ago

“I sat in all day waiting for my delivery...after several hours of useless reference to their cruddy tracking app, and was suddenly brushed off after hours of waiting, with some excuse "evidence" of their proof of attempted delivery to my door (which is, ironically post box red in colour)...photograph "evidence" looks like their stoner delivery driver's attempt at humour (see attached)....not the first time for their BS either. Was an Amazon purchase, so why not an Amazon delivery driver? (who are excellent). This company should diversify into, well unadulterated BS, in which they excell. Worst delivery company by far: allways some problem. A wasted day for me (and probably a different kind of wasted day for their stoner staff). AVOID!”

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Posted 10 months ago

“I constantly hear how bad DPD is and that the drivers take pictures of random houses and claim they attempted your house when they infact didn’t as you can also see from many other previous reviews. This has now happened to me and with a parcel that has fresh juice in that was necessary to be delivered on the day that it was paid to be delivered on.”

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Posted 10 months ago

“My parcel has been delivered to a wrong place and I did not receive it. Ok, mistakes happen. But I let DPD know via email, via a phone call to customer support. And no response. Customer support could not get through to the driver and instead of saying I'm sorry, or apologising for the kind of 'priority service' I received (that was next day delivery) asked me to contact the merchant. I did not get what I paid for. Somebody else did. But who cares? The driver does not want to pick up the phone? Sure. He should be right. Why bother. "Great" service! Attention #regulators #consumerduty PS. I can see I'm not alone! Yes, 100% agree with the previous review. DPD UK - YOU ARE TERRIBLE, THIS IS NOT PRIORITY DELIVERY AND CUSTOMER SERVICE. THIS IS THEFT, NEGLIGENCE AND RUDENESS.”

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Posted 10 months ago

“Driver delivered to the wrong address and when went to collect within two minutes of him saying it was delivered the parcel had gone. Terrible service and even worse customer service. Woman on the phone rude and didn’t want to know. Awful delivery company!”

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Posted 10 months ago

“We got a message yesterday to say they had tried to collect but parcel was too big/heavy. They didn't even come to the house.”

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Posted 10 months ago

“lazy dishonest drivers, opaque customer contact system, fake customer complaint chater. i wouldn't trust DPD with a takeaway flyer much less a parcel”

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Posted 10 months ago

“Received a text from DPD saying: Sorry we missed you. Your driver won't be back today. Delivery will be on Monday (today is Friday). The problem is the driver did NOT try to deliver today. At the allotted time I was waiting at the front window watching for the van to arrive. It did not arrive. 3 of us were and still are at home and the doorbell is working. We live in a regular street, with our door number clearly displayed. I went on to DPDs live chat to raise my complaint. They assured me this would be escalated immediately and that the depot manager would call me within 60 minutes regarding still trying to get the delivery to me today. No one called me. The parcel did not arrive. Had the driver not implied he'd tried to deliver to me, but instead had said 'Sorry, running late, couldn't make it to you today' that would have been far more acceptable and understandable. So, all in all a very bad experience regarding delivery not turning up, false reason being given for this, live chat being a waste of time, Depot manager not calling when I was told they would, and failure to then get the later delivery to me. DPD you need to do MUCH, much better than this excuse of a service.”

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Posted 10 months ago

“Driver didn't even come down my street just took generic picture and didn't attempt delivery.”

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Posted 10 months ago

“If no stars were available I would have selected this. On 29/02/2024 my parcel was delivered to the wrong address. Despite showing the correct house number, correct street name and town I made a slight error on the postcode. The GPD inexcusably delivered my parcel to an address that beard no resemblance to my address. I have a GPD App with all my contact details. When driver sent to the wrong address why didn't someone contact me to query The chat room on their GPD App is useless. GPD took no responsibility or accountability for their drivers actions. No apology they merely told me to refer the matter to the sender.”

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Posted 10 months ago

“DPD kept me informed of my delivery, they gave me a time and sure enough my parcel came on time, the driver was very polite and friendly, cannot fault the service I got today.”

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Posted 10 months ago

“WORST SERVICES EVER!!! FRAUDULENT ! They deliver (or not ) parcels to random address and put up fake photos and signs. Absolute nightmares !!”

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Posted 10 months ago

“We ordered some electrical equipment. Tuesday morning dpd informed us it would be delivered that day. As nobody was home, we requested items to be left at a safe place. They wer not. Instead we were informed they try to deliver next day. As I was home all day waiting for courier imagine my astonishment on hearing that there was nobody home and the package was on it's way to the depot. I contacted live chat immediately they checjed the address and promised to deliver next day. Today we were waiting for the package and also for another one to be delivered by dpd. Another package came as planned but the other courier did not deliver because... there was nobody home. Shame on you lying cheaters.”

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Posted 10 months ago

“Totally garbage service, waited in all day for a parcel, never went out only to receive a message, tried to deliver but no answer they said , rubbish waited in all day, told me to pick parcel up tomorrow???? Cowboy service”

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Posted 10 months ago

“Zero stars. Delivery driver did not ring doorbell, but placed a card in communal entrance stating a failed delivery. Minutes later an email from DPD stated that I was not at home ( I was) and as such, my parcel would be ready for collection the next day at a newsagents located miles from my home! I do not drive and there is no public transport to location. I contacted DPD and explained that the location is in an unsafe area, furthermore, there is no public transport, however they stated that I had no other option. Fortunately the sender has recalled the parcel and will arrange for Royal Mail to deliver. DPD are the worst delivery service.”

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Posted 10 months ago

“If I could give them 0 stars, I would. I used DPD to return x2 toilets worth £279 & paid over £28 for delivery. When booking the delivery, I labelled the items as TOILET PANS. They were packaged in their original packaging (unopened from Victorian plumbing), with fragile tape. The boxes displayed multiple large pictures of toilets on each box, with big letters METRO PAN along with the toilet dimensions, so the contents of the boxes were VERY clear. The receiver sent me pictures of the state of both of the boxes, dirty, ripped & crushed externally, and inside, the toilets were smashed to smithereens. At least 50 pieces each. I raised a claim & was told via an automated message that there is nothing they can do as they were prohibited items. However, at no point in the buying process was I directed to prohibited items. Why accept the contract if they are prohibited?! ZERO care was taken with the parcels. Trying to get hold of DPD is nigh impossible - chat fails, automated phone number takes you to the depot and round in circles, then get through to B2B which isn't the right dept, whatsapp doesn't handle these queries, customer service is useless & won't put you through to claims, no emails work... So I've lost hundreds of pounds. Will NEVER use DPD again. JOKE of a company. AVOID.”

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Posted 10 months ago

“I have ordered from companies that use DPD a number of times. I will NEVER do it again. Each time i have done this it has never gone smooth. If you are lucky they will leave it outside the main door on the block of flats, which in itself is not ideal, but today i received a message to say he tried to deliver but i was not home and he is not in area again today. I am home, the buzzer did not go, it is not hard to buzz my flat to be let in!!! Appaling service! So any companies that may visit this site, i would think very carefully about the courier service you use because you will end up losing customers. Rant over.”

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Posted 10 months ago

“Absolute time wasters. 3 delivers thus far in 2 weeks failed.”

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Posted 10 months ago

DPD is rated 1.2 based on 5,065 reviews