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DPD Reviews

1.2 Rating 5,109 Reviews
3 %
of reviewers recommend DPD
1.2
Based on 5,109 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 9%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 9th January 2025
James O.
DPD 1 star review on 5th January 2025
Ayberk Bilgin
DPD 1 star review on 5th January 2025
Ayberk Bilgin
DPD 1 star review on 5th January 2025
Ayberk Bilgin
DPD 1 star review on 5th January 2025
Ayberk Bilgin
DPD 1 star review on 5th January 2025
Ayberk Bilgin
DPD 1 star review on 4th January 2025
Anonymous
351
Anonymous
Anonymous  // 01/01/2019
BAD CUSTOMER SERVICE !! Never use again
Helpful Report
Posted 3 years ago
Their driver left my parcel outside the flat building and didn’t even buzz. Not a safe place. By the time I got the “we’ve delivered” message it had already been taken. Phoned and they say contact the seller - but why should they pay for DPDs mistake? Parcel contained birthday gifts. Their customer service is non existent and I see they don’t even have a Twitter page. I guess that’s one way to avoid bad reviews? If you own a business please use someone else!
Helpful Report
Posted 3 years ago
A parcel was sent on 26th April to Australia. It contains presents for my 2 grandchildren. It got as far as consolidation scan and we were then told there was insufficient information and that we should have completed a customs form stating country of origin, what it was made of and value for each item . This was impossible and we have never been asked this before. Have tried numerous times to find where this parcel is. Never use this company .
Helpful Report
Posted 3 years ago
Local DPD driver doesn't wear mask and stands very close to the door. Not my parcel, to my neighbour's, so always asks for my my name and doesn't get it. Very unpleasant
Helpful Report
Posted 3 years ago
I placed an order on the 2nd of April from London to Portugal. It consisted of 6 boxes. I paid for taxes/fees at the custom house in France in order to continuing with the delivery process. I only received one box on the 13th of April and since that day I contact DPD several times everyday to know what hapenned with the other 5. Nobody could give me a clear answer, giving excuses and different answers every time. Suddenly after two weeks the boxes were coming back to London "by costumer". I am the sender and receiver. I never requested my boxes back. To this day (3rd of May 2021) there is no update in the status, and nobody, again can tell me where my boxes are. I have no proof that my boxes are PHYSICALLY returning to London, and it has been already over a month since I had the first contact with them receiving always poor and useless customer service. As I never received my boxes DPD lost them and they do not want to admitted. They clearly have showed their true colours by not taking any responsibility whatsoever and clearly showing they don't give their customers any true value. I only expected from them to show respect to a loyal customer, but I just received indifference and lack of customer care.
Helpful Report
Posted 3 years ago
This company forces people who are highly vulnerable to covid to open their doors to accept packages. Even if you follow their online procedure of leaving a signed note and instructions to leave packages in a safe place when isolating, they refuse to give the package over. Their drivers don't wear masks or gloves or keep a safe distance. They are more interested in covering their backs against complaints of non delivered goods than being considerate of the wellbeing of people at risk of covid. This company is completely the worst out there and I've had nothing but distressing experiences with them.
Helpful Report
Posted 3 years ago
This is the worst delivery company I ever worked with. I sent 2 parcels to from UK to France and after 3 weeks they told me that my parcels never crossed the channel. I had to chase DPD for 5 months to get an answer on where my parcels was. In the end, they had no clue because they couldn't get hold of their 3rd party courier company. My parcels are now officially lost and they tried to give half of the money I was supposed to receive in case of lost. The audacity!! PLEASE DONT EVER SEND YOUR VALUABLE WITH THIS COMPANY!
Helpful Report
Posted 3 years ago
Posted a parcel from Bristol to Liverpool only half of the shipment made it to Liverpool after being passed from one department to the next for 3 weeks after being told I would be getting refund to you have been refunded and then to top it off they said they could not deal with me because I was not the SENDER . WELL I HAVE BEEN THE SENDER FROM DAY ONE. A WAIST OF TIME AND EFFORT COMPLETE SHAMBLES . I WOULD RATHER STICK PINS IN MY EYES THAN USE DPD AGAIN . THE WORST EXPERIENCE FROM A DELIVERY SERVICE EVER
Helpful Report
Posted 3 years ago
i waited like 2 months for my package to arrive, and when it did it was beat up.
Helpful Report
Posted 3 years ago
When my package was despatched the DPD tracking page said they would send me a notification giving me a 1 hour delivery window. They didn't. Instead the driver turned up unexpectedly, photographed my front door and took the parcel away again. I was in but didn't manage to get there in time. He left a postcard, and when I used that to check on line it said he would return the following day. I stayed in, but when I checked the on-line service again the date had been changed to the day after. I tried the DPD on-line chat service (the most they provide in the way of customer support) but it's an absolute joke. There's no-one on the other end. It just spouts messages at you, none of which are relevant to your complaint. They clearly hold their customers in total contempt. Still hoping to receive my package but no idea when they will deign to deliver it.
Helpful Report
Posted 3 years ago
Driver didn't even bother to turn up, claimed they did, but I was in all day. They sent me a picture of a black screen as "proof" of a delivery attempt. Lazy driver skip delivery most likely.
DPD 1 star review on 24th April 2021
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Posted 3 years ago
Banging on the door loudly at 9 am on a Saturday WHY?
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Posted 3 years ago
Got a text saying sorry we missed you but no one came and when I called apparently he took a picture of my front door only to be wrong colour DPD are a joke firm
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Posted 3 years ago
I was supposed to get a delivery tonight between 2059-2159. At 2130 received a response "sorry we missed you" they certainly did because they never arrived. Having cameras outside my house it must have been the invisible driver because nobody came to my house or opened my gate. Customer service you are having a laugh... DPD
Helpful Report
Posted 3 years ago
Terrible service. After only two failed delivery attempts returned item to seller. If selling please use a proper delivery service like the Royal Mail
Helpful Report
Posted 3 years ago
terrível serviço e uma recepção no pickup de uma "Senhora" extremamente mal educada e nada simpática, na Av. Infante D. Henrique lote 10 Lisboa, uma vergonha, diz que foram a minha casa 2 vezes e deixaram uma nota de que la estiveram, mentira nunca deixaram qualquer nota, e quando disse a Senhora que nunca deixaram qualquer nota, ela responde " eu não tenho nada a ver com isso" essa é a informação que tenho aqui" mas de forma hostil e agressiva ! isto ontem dia 20 de Abril as 16h, uma vergonha ter alguem deste nível a atender publico, esta empresa para alem de prestar um péssimo serviço com trabalhadores que nem deixam uma nota de aviso porque dá muito trabalho estacionar e escrever e depois mentem ! evitem esta empresa !!!!
DPD 1 star review on 21st April 2021
Helpful Report
Posted 3 years ago
Recently your drivers have been taking a photo of the location but not delivering parcels despite there being instruction for the drivers to leave in a safe place why do they take photos but not get out of the van to make the delivery it’s a mystery to me being a locksmith my delivery is arriving on time are very important for myself and my customers security I will try to avoid using DPD from now on
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Posted 3 years ago
Nie wieder.. 10 tage versuche ich den Kundenservice zu ereichen, ohne erfolg.. Habe 6 mall am tag angerufen und 10min habe ich gewartet das jemand abhebt.. Scheiße echt 👎🏼👎🏼👎🏼👎🏼👎🏼
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Posted 3 years ago
Shocking company, drivers are always under pressure rushing around due to the time restraints they are under. They are not delivering hearts and lungs this should not happen
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Posted 3 years ago
Twice delivered to the wrong address. Driver has lied that he had delivered to the corresct address and signed with my name
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Posted 3 years ago
DPD is rated 1.2 based on 5,109 reviews