DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,113 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,113 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can not believe that you have NOT parcelled my items to the location they where supposed to be delivered to. You were informed that the parcels are going to no:35 but instead of reading the instructions you were given you past my items on to no:37 What was the need for that no:35 has been sat indoors waiting for this her windows where wide opened enough... (shout throw or call) Clearly reading simple instructions must be difficult or is it that MONEY more important Thank you for your 0* service”

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Posted 5 years ago

“the driver did not even attempted the delivery (yes, I was tracking on the application, so knew he was close) just stopped outside of the gate, surprise, it was locked. did not ring the bell, anything, just taken a picture, and left!!!!! call that delivery!?!?!? the drivers must be getting paid by attempting to deliver rather then the actual delivery!”

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Posted 5 years ago

“A French company delivered a product using DPD. It was delivered 1 week before the expected date and as we were, not surprisingly, out DPD used its initiative. The package was dropped 6 feet over our locked gates onto the ground beyond. No card, no forewarning, no follow up. No brains. DPD are useless and dangerous for one's belongings”

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Posted 5 years ago

“Disappointing- needed a replacement phone that promised next day delivery. Had the texts and emails telling me that i would be allocated a 1 hour delivery slot by 11.00 am. No further texts or emails arrived and the only tracking showed the collection. Chased (having been left on hold for 20min) and was told that there had been technical difficulties and the phone hadn't left their sorting depot. Then told that the earliest delivery would be Monday, not the next day. So had to wait 4 days for my next day delivery. To rub it in further , they sent me a text thanking me for changing the delivery!!!!”

Helpful Report

Posted 5 years ago

“Not the first time we've had such terrible experiences. Over the last month we have used GANT, John Lewis, TM Lewin etc. for parcel delivery. Each time we select a local store so no one has to be in and each time the tracking says your package will be delivered...the time passes and the update says "your package was refused". We know the store owner as a fairly small town and he hasn't even seen the DPD van on those days. Turns out if they are going to be late back they don't bother to deliver. We've had packages go missing in the warehouse etc. and not even sure why these companies keep using DPD nor why nothing is being done to prevent these cowboy companies.”

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Posted 5 years ago

“Dpd is rubbish! They return twice same parcel to sender without trying to deliver and there is no way how to contact them! Terrible service dpd.”

Helpful Report

Posted 5 years ago

“Used to be a reliable firm. Have delivered to my address severaltimes in the past. They now seem to be the pits! Three "attempts" at delivering my parcel. 1. Tried using a drop off point - local Matalan store. Big place. Wide open front doors. Driver apparently went round the back. Rang a bell. Manager claims she answered immediately. Driver drove off as door was opened. 2. Tried to get the delivery at home. Gate wide open. Name on gate in capitals. Driver slowed down, then drove past. Witnessed by local builder. Got an email saying no one at home! Said a card was left, (never was!). Tried to communicate by email. Address did not work. Telephone number is simply a blocking device. Supplying company, Eden books tried to help. 3. Another home delivery was arranged for the following day, (today). Delivery time slot was given. Had an email at the start of that period saying "Oh no we missed you"!! The only reason they missed was that the driver made no attempt to deliver the parcel!! Conclusion: If a supplying company uses DPD, I will no longer use that company.”

Helpful Report

Posted 5 years ago

“I ordered a SIM card for a disabled friend from a phone company and paid £5.95 for next day delivery. I expected it on Tuesday, but did not receive an email with a Time slot. I spoke to someone on the phone who explained that it had missed the collection. She assured me that it would arrive today. This morning I had an email from DPD to ay that it was delayed in transit, but they had resolved the issue and it would be delivered tomorrow (Thursday). The phone company is refunding the £5.95. I do not know why companies use DPD and similar outfits. My experience is that they are much less reliable than the normal postal service.”

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Posted 5 years ago

“Nothing positive to say. Rude drivers who can’t be bothered to get a signature....”

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Posted 5 years ago

“Dreadful, Pathetic,Diabolical If you are thinking of using this shower of idiots, think again. Read all the opinions offered online- then delete their name. This is not just the worst delivery company - they believe “ sorry “ is the end of the matter., When- not If you have a problem, that is only the beginning. Communication is unknown to dpd”

Helpful Report

Posted 5 years ago

“Horrible service they lie, they notify you they will deliver to your address you keep people home but they never do, probably easier for them to deliver directly at a collecting address”

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Posted 5 years ago

“Parcel not arrived on date required, rang dpd told not got parcel ring sender. Ring sender say parcel been collected so must be lost, given refund as parcel needed on day it should have arrived. Go shopping to come back to unable to deliver as you are out, what a shambles.”

Helpful Report

Posted 5 years ago

“AVOID THIS COMPANY! I’ve sent over 20kg parcel through DPD on 17 June. Today it 24 July and I still haven’t received it. I’ve sent multiple emails, which were ignored over and over again. I’ve called DPD couple times and one person said it was lost, while other claimed that this issue is being investigated and they are still looking for my parcel. This is not a delivery company- they just steal the parcel and leave customer without any information or explaination! Very disappointed! I will never use their services again.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“The service was beyond appalling. There isn’t an option for no stars otherwise I would suggest this. The staff at DPD are rude, unhelpful and misleading. On three separate occasions my items were not delivered on the dates specified. When I complained it took several days for customer services at DPD to contact me, they were unfamiliar with my complaint and when I asked how the complaint would be resolved I was advised that due to Data Protection I would never know. This doesn’t appear to be true and I feel confident that nothing will be investigated. I’ve asked the suppliers of the goods that I purchased not to use DPD as a Courier.”

Helpful Report

Posted 5 years ago

“Incompetents , stayed in all day only to receive msg to say they tried to deliver,lies no one came to my door ,I looked on tracking and they are in another town, anything delivered by dpd is a problem without fail, any companies using dpd deserve bad reviews utter garbage,this has affected my plans,not everyone can sit at home all day waiting for deliveries, today was hot so I think they just lied and took the day off,clocking off early and lying that they attempted delivery.”

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Posted 5 years ago

“stole my phone and tried to cover it up will make sure nothing is delivered to me by those thieving b'stards again!”

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Posted 5 years ago

“Driver incapable of knocking on my door?”

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Posted 5 years ago

“Disgusted by their service. Apparently delivered my parcel and got a signature, but I was at home at the time and didn’t get a knock on the door. Not sure who signed for it or where it is, but apparently that doesn’t matter. 5 weeks on and they are still not taking responsibility.”

Helpful Report

Posted 5 years ago

“I have been informed that I have missed my parcel delivery today; despite being in. Apparently a card has been left but god knows what house has that (presumably with my personal information on it). I have taken the day off work to receive this parcel, a birthday present. There is a picture of some random street on my 'Follow my parcel' page; I have absolutely no idea where that is. I am extremely disappointed. The delivery driver has clearly not even attempted to deliver the parcel and now I am left to take a further day off work to receive my parcel; which, being self employed, means a second day without pay. I am extremely disappointed with this 'service'”

Helpful Report

Posted 5 years ago

DPD is rated 1.2 based on 5,113 reviews