DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,060 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,060 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Ayberk Bilgin

Anonymous

Anna McNally

350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst company not helpful at all been waiting for parcel missed son's trip and at the end said they missed me and to collect when I have been home”

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Posted 8 months ago

“terrible service, even worse customer service.”

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Posted 8 months ago

“O stars is more accurate. Why do they get peoples hopes up of a great experience with a 1 hour delivery slot and then completley fail on every other aspect eg no delivery, not getting the right address, having a hostile driver when advised he was at the wrong address, driver then banging a parcel around on the ground which I picked him up on. Can't even be called a delivery company as deliver is the last thing they do.”

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Posted 8 months ago

“Honestly the worst delivery company! I had the rudest driver complaining that I lived in a flat (even though I have a lift for him to access) saying if he knew I lived in a flat that he wouldn’t have delivered my parcel as it’s too long, he said that I needed to help him carry the 3 packages (even though I am 33weeks pregnant) he made me feel extremely uncomfortable! And to top it off, he has given me someone else’s parcel which is bubble wrap and I am now missing my baby car seat which is £300”

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Posted 8 months ago

“I was assaulted by one of your angry short violent weed smoking scum that you laughingly call staff. He will be prosecuted and definitely loose his pointless incompetently done waste of a job!”

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Posted 8 months ago

“Dpd Athlone. Worse company ever. My parcel was stolen .Scanned into the depot on the 6 April and disappeared. Where???? How they can lose an 11 kg parcel??? Very unhelpful customer service when trying to track the package.”

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Posted 8 months ago

“What a joke of a company I cannot believe what I experienced. I got an E-mail saying sorry we missed you. I was sitting indoors I looked on the camera of my ring doorbell and yes he did turn up he walked up to the door entryphone and then walked away did not even ring my bell. It’s very clear and easy to do. I called dad and spoke with an extremely unhelpful uncaring individual she said you was not in. I told her I am housebound to which she said we won’t deliver again you will get a post office address to go to. I again said they did not deliver to me and I am housebound which made no difference to her how unbelievable is that I said I wanted to speak to a manager who would phone within two hours that was two days ago . I will check who the carriers are when ordering anything in future and if they say dpd will go elsewhere evrie and Yodal are fabulous these lot are shameful”

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Posted 8 months ago

“Attempted to deliver to wrong house Call center in Birmingham absolutely useless”

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Posted 8 months ago

“Unreliable and dishonest. Once again I stayed in all day today waiting for a delivery promised for the morning, as confirmed by email. Once again I received an email to say "they missed me" - what a lie, again. No attempt to deliver to me or to any of my neighbours. I paid to have my package delivered - DPD owes me money. This company is professionally-inept, and to be avoided.”

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Posted 8 months ago

“Even Columbus found America but this DPD is unable to find my address in heart of Manchastar I am still waiting my parcel for two days wasting my time secrificng my work suffering with mental stress due to this pathetic service. What a disappointment”

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Posted 8 months ago

“Worst company ever. They should change the name for thieves. I sent to parcels to Portugal they made a mistake filling the documents so i couldn't finish the costums documents. I tried so many times reaching the costumer service for them to fix the mistake they made. They didn't they only fill your email box to shut you up. Know they lost both parcels. And know they are asking for many proofs. Im done with this company. Worst ever. They make mistakes, they steal and you have to give proofs. What a bulshit. If you want to loose money and sanity so go through and use DPD”

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Posted 8 months ago

“I was missing the delivery for multiple times so I waited at the front gate ten minutes before the scheduled delivery time, as the online tracking showed the driver was ten minutes away. But then I watched the driver pass by my house without stopping, and just one minute later, I received a message saying I missed the package. It goes on for few times. One day I saw the delivery van at different location and asked the driver to give me the parcel directly. If I didn't saw that van that day, I will never receive my parcel. What a horrible service!”

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Posted 8 months ago

“The courier sometimes - if we are lucky - rings the bell. More often than not, parcel dumped and drive and driver runs off. If dumped on the drive / doorstep it has NOT been delivered. In this area people are going behind couriers and stealing parcels that have just been dropped off. Drive is in full view of anyone walking by - how is that a safe place....?????”

Helpful Report

Posted 8 months ago

“Terrible service, driver didn't even try to contact me on delivery, took a picture of the wrong house saying he tried and left. Gave specific instructions for the next day and uploaded a picture of my house, driver did the same thing, took a picture of the same house and left. Third day I waited outside and driver just drove past me and I got notification saying my delivery was refused because my item was damaged. I've taken time off work just to receive my delivery just to miss it, made several complaints about the inconvenience and they were no help at all.”

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Posted 8 months ago

“Another failed DPD delivery despite assurances that an already delayed parcel would be delivered yesterday 20 Apr 24. The reason given is ‘due to unexpected circumstances’’ watever that means. Apparently DPD stands for Dynamic Parcel Distribution which in this case is laughable. I think it would be more appropriate of it was changed to Delayed Parcel Debacle.”

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Posted 8 months ago

“I was expecting a package today (I was at home all day). DPD's tracking tells me it was delivered, and "received by Keren" (my name is Karen; I don't know anyone called Keren). It showed a picture of a doorstep that I don't recognise, with a package in front of a closed door. And that's supposed to be proof of delivery?? No card was left in the mailbox, so the tracking message is implying that it was delivered to me, at my address. But it wasn't. The upshot is I have no idea where my package is. It could be absolutely anywhere. As it's now Saturday (early) evening, I can't speak to anyone at Customer Service. The chatbot is worse than useless, failing to understand the problem and sending me around in endless circles, constantly referring me back to the tracking page (the same tracking page which insists my package was delivered)! I will now have to spend a huge amount of time chasing this up, as soon as the phonelines are open. This is absolutely appalling, and DPD should be ashamed of themselves for running such a disgraceful "service."”

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Posted 8 months ago

“Today, I eagerly awaited a delivery from DPD company containing goods valued at over £2000. To my dismay, the delivery driver, Aamir, not only delivered the package to the wrong recipient in the incorrect building, but he also failed to notify me of the delivery. It seems apparent that he did not verify if the delivery was intended for the individual who received it.”

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Posted 8 months ago

“They dont pay money for cash on delivery, trash service, useless customer support”

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Posted 8 months ago

“Trash company, nothing works they cant even deliver mail”

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Posted 8 months ago

“Absolutely rubbish. Bullshitter driver saying he has tried to deliver. Been in all day and nothing on camera. It got to 6 o'clock and he obviously decided to go home. Wanker!”

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Posted 8 months ago

DPD is rated 1.2 based on 5,060 reviews