DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,192 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,192 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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359

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst delivery company and the customer service”

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Posted 10 months ago

“They have on ever since occasion, bar none, either destroyed my parcel or lied about not being in. Total shambles of a company. Never ever send anything with them.”

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Posted 10 months ago

“DPD is the worst carrier. Please everyone avoid frustration and use another. Two of us waited for a delivery today. The lying driver sent a note that he missed us, probably because the parcel was heavy. If I could give them no stars, I would.”

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Posted 10 months ago

“Very terrible delivery company. I was waiting for the parcel the whole morning without even sleeping even after our night shift. I was at house 18 and was waiting outsides of the front door since the driver is at house 15. Then, I went insides the house for about 1 min to drink water as he was still at house 16 on map. Driver popped up in front of my house suddenly, took a front door picture without knocking and drove away. When I saw him going away, I tried to call but he was gone. I saw other people have the same problem that drivers driving away by taking a picture of the door and left the note of "failed to deliver" without knocking. I was so angry and tried to contact customer service but they said there was nothing they could do and they would deliver my parcel tomorrow again. Then, they left the chat without letting me finish my complaint and blocked all access to contact them. It was very terrible as I put too much effort for waiting the parcel without having any sleep or going out but the put zero effort. This company deserves to fail their business sooner.”

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Posted 10 months ago

“They used to be really good but have gone completely down the pan, twice now they have tried to deliver a parcel said we weren’t in when we were. I’ve also moved and can’t manually enter my address in there app (my house number won’t come up in the list of post codes) so frustrating, then you call customer service for help and they can never do anything”

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Posted 10 months ago

“Parcel never arrived. Despite being sent to a drop off local shop. Ridiculous will avoid using anyone who uses them for delivery”

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Posted 10 months ago

“I am absolutely seething at this useless mob - took a day off work and was tracking a package, I was slot 32 and the driver was at 29 THEN suddenly without warning and any attempt at delivery, "failed delivery"! NO ATTEMPT whatsoever to deliver the package, FINALLY managed to speak to someone at DPD (nearly every contact route is blocked by some really poor AI bot) - apparently there is NOTHING they can do about it, it's impossible for them to contact their Drivers, ONLY the Depot's can but they're forbidden from giving us the Tel nos, they can't even pass you to a Supervisor - the ONLY option, a Callback within 2 Hours! Complained several times before because they never ring the Bell, just dump the package in the Porch then run away - this package though needed a 4 digit PIN - still waiting for the Callbacks months later! they never happen because they don't care Attached to the FAKE delivery is a photo of our Door which basically means, the Driver was outside but because he'd have to wait for me to answer and give the PIN, he took a photo and just drove away! And I thought Evri were terrible! Businesses, avoid this lot like the plague”

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Posted 10 months ago

“2 x keer toe met Vinted zendingen krijg je bericht dat het pakket gereed ligt op het afhaalpunt. Klopt niks van. DPD klantenservice vindt dit helemaal niet opmerkelijk en zegt pas na aandringen dat ze door zullen geven dat de emailmelding incorrect is. Het antwoord was doodleuk , wacht een paar dagen en dan is het er wel. Mijn eerste zending kwam uiteindelijk op het juist afhaalpunt, maar zending nummer 2 wordt ongevraagd gewoon naar een ander adres gestuurd aan de ander andere kant van Amsterdam. Ik ben klaar met DPD , wat een bedrijf.”

Helpful Report

Posted 10 months ago

“Made an order for two 15kg bags of dog food they delivered one to my home and one to a dry cleaners 20 minute walk away when i contacted them they told me I had changed delivery when I said I had definitely did not they refused to except responsibility or do anything to help. Another occasion for a different order they said they had tried to deliver item which they had not even checked cctv no sign of them”

Helpful Report

Posted 10 months ago

“Absolutely bloody useless, impossible to contact a PERSON, they don't knock they just dump the parcel and run, they damaged my parcel and didn't let me or the supplier know, their chat is a bloody robot no possible way to chat with a living being, their customer service number IS NOT customer service again a bloody robot, they simply DO NOT allow person to person contact by phone or app or chat, unfortunately i can't chose the courier if I did dpd WOULD NOT be on my list of options. An absolutely diabolically useless "courier / parcel delivery" company. Complaints option not available, they simply don't care about their customers!!!!!, it's all about MONEY, I couldn't leave zero stars as that options not possible”

Helpful Report

Posted 10 months ago

“Drivers are very unprofessional, I was due a parcel few days ago the driver only comes for the pass few days , he takes a picture of the communal door then he leaves,he doesn't ring the intercom nor my phone then shortly after I get a message saying sorry I missed my delivery, your drivers are lazy and need to do better”

Helpful Report

Posted 10 months ago

“total zero, even worse, apparently tired deliver my phone from repair twice, no email, no "sorry we missed you " total nothing, but they update in system 2 attemps has been made, and noone knows where is the phone, at the momnet 1.5 weeks, NOT RECOMENDED AT ALL, AVOID !!”

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Posted 10 months ago

“Used to be the best. Now they’re just the best (and most annoying) at self promotion.”

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Posted 10 months ago

“Said was out for delivery today , but nothing !!! No call no sms , NOtHINg”

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Posted 10 months ago

“Said parcel was coming Saturday! Then coming Sunday!! Then coming Monday which I took a day off work for to be in!!! Wasted my whole weekend waiting for a parcel which was lost but no body told me that!!! Obviously Saturday they knew this that’s why it wasn’t delivered!! Tell the customer the truth instead of wasting our time!!! I had to call my parcel (phone ) company to find out what was going on!! They had to contact dpd to be told they had lost it!!!”

Helpful Report

Posted 10 months ago

“Don’t listen to feedback from numerous earlier failed deliveries, don’t even bother to ring the doorbell anymore and just leave the parcels on next door’s drive. Try to contact them and the don’t want to know - only open office hours? Don’t use them.”

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Posted 10 months ago

“Lied and said they tried to deliver. Then when they did try two days later didn’t tell me. So I wasn’t in. Then they just sent product back to seller. Great service mugs”

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Posted 10 months ago

“Waited in for delivery, knock at the door answered straight away but by the time I got to the door 1 minute at the most driver had posted a card through my door and drove off with my parcel. Not happy at all. Very poor service”

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Posted 10 months ago

“I was informed my parcel would be delivered today 07/06/24 between 15.15/1545. I have received a text message to say sorry you were not home. Please be advised I was home. I have now had to rearrange another delivery!! This is unacceptable and not honest.”

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Posted 10 months ago

“i received an email with a pin for delivery driver..i wait all day in my house for this parcel and after my delivery time 10.50 to 11.50 is gone i check the email again and show me - Sorry, your parcel could not be delivered as the receiver could not provide a valid PIN code at 11:18 - which is a big lie,because i was home all day long..stay away from DPD..!”

Helpful Report

Posted 10 months ago

DPD is rated 1.1 based on 5,192 reviews