DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

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“Once again I had problems with DPD worst courier company I have ever had to deal with, they always try to deliver my coloplast medical parcels in the morning, even though they know noone is available until after 12pm, so I have been paying out the £4.99 to have them delivered when here, but everytime on the day I ask I get a message later on the day saying they are delayed and will be here the following day even having payed for the service, so what happns then is the next day they try to deliver once again in the morning, try to email a complaint each time it happens but never get anything back from them, would not recommend them to my worst enemy”

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Posted 1 year ago

“Disrespectful and the worst service ever 😡”

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Posted 1 year ago

“very bad service. always made mistake. it is better do not use the courier.”

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Posted 1 year ago

“Terrible. Delivered to wrong address. Asked what address they delivered it to they wouldn’t tell. Me. They tried to blame the sender. I eventually found the parcel by working out for myself. I went and picked it up.. When a company gets to big all they go by is protocol. Lost the customer service personal touch.”

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Posted 1 year ago

“Paid for next day delivery, did not get the parcel. I then had to pay for their 'VIP' service to get my product the following day, I did not get my order that day or the next day. I will not use a company that uses DPD for delivery again.”

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Posted 1 year ago

“Courier with poor customer service , never keep to delivery time. Use at your own risk”

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Posted 1 year ago

“If you expect something to be delivered on time use anything else. You stand better chances sending something via pigeon than these fools.”

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Posted 1 year ago

““Your driver Shawn won’t be back today” Absolutely shambolic as no delivery was attempted. I put off other commitments today as my parcel was due between 18:36 and 19:36 as not to have to rush back to receive it on time. Angry doesn’t cut it, biggest group of incompetent liars going. Driver didn’t even attempt to reach my block of flats ( which I have a direct view) of the outside, main block door and the only entrance and exit to and from my property. How is this company still in buisness? No way to contact customer service either. 24/7 chat greets you with “closed for the evening” Oh and let’s not forget the photo taken of goodness knows what as proof of delivery and the fact tracking said it was in Southall at 19.04 a whopping 36 miles from my address!!!”

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Posted 1 year ago

“Yet another failed delivery from this shoddy company! No attempt to deliver yet claim they had? Be aware Amazon use these people that changes the "next day delivery" to "maybe delivery"! Joke”

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Posted 1 year ago

“All the innovation, all the technology and employ people who can't use a technological innovation that's been around for years called a doorbell. A device that alerts the homeowner someone is at the front door. A picture taken is not proof of an attempted delivery if the driver fails to knock or ring a doorbell. Then they take your goods to a shop for pickup. If I wanted to go to a shop I wouldn't have ordered online. And apparently when you request it be redelivered to your address DPD state they aren't allowed to change the address!!!!!!”

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Posted 1 year ago

“What a waste of time this company is, was sent a next day delivery from sky for a Thursday, driver said I wasn’t in a provided a photo ( shame it was my neighbours house and car ) the told it would be delivered on Friday however my parcel was 90 miles away in Nottingham??? Was told it would arrive on Saturday but didn’t receive it until Monday.”

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Posted 1 year ago

“I placed an order and paid extra for next day delivery; however DPD seem to have lost my item as it never got delivered. The item I ordered was medication for my pet and I needed it urgently as my cat's health deteriorates massively without the medication. As the item never arrived, I had to order an emergency supply from my vets and paid more for it! Then I placed another order for DPD delivery. It was supposed to arrive the next day and I was given an hour slot between 14.04 and 15.04. I took an hour off from work to ensure I'm home when the order arrives; however it never arrived! I called DPD and by the time someone answered, he said he will put me on hold to check with the driver, but he ended the call instead! I called again and I was told the driver had to skip deliveries and now my parcel will be delivered between 6-7pm!!! I tried to reach DPD to resolve this for me and for a refund/compensation for all this mess. Their website showed various ways of contact; live chat, call or what's app chat. I tried to connect with them via the live chat and didn't get anywhere. I sent them a message on Whats'app, they never answered until today! I tired calling them and every time I call, I was told a manager will call me back in 2 hours. After many days of calling and keeping requesting to speak to a manager, the manager called me back after 10 days, when I was told the call will be within 2 hours of my request each time I called! The manager refused to give a refund or compensation for all that happened! This is extremely terrible and poor customer service. I will never use DPD again and I recommend that others don't use it so they don't get disappointed!”

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Posted 1 year ago

“Driver Fanel (in Peterborough) does not deliver. He takes pictures of the front doors and marks them as "missed". Not even at the right address. Don't use drivers like Fanel. You'd better tell us where we can get our parcels. It was important to me to get my delivery TODAY. DPD DO NOT DELIVER Parcell - 1550 1542 122 440 D”

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Posted 1 year ago

“3 failed collections and leadership team have no accountability, they seem to lack professional and integrity. Compensation for service not received is something that is not considered. Do not use let’s make them sit up and listen”

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Posted 1 year ago

“DPD Supposedly posted my neighbours parcel through my letterbox yesterday.we do have a photo of the drivers hand with the parcel and it is definately my front door but it was obviously not pushed through.the driver came back today and said the police would have to be informed because it is theft.call the police DPD i have nothing to hide we do not have the parcel.”

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Posted 1 year ago

“Waited In all afternoon for delivery. Sent it to wrong address. Phoned DPD they said they would get the driver to deliver later that day. The time is 21.48. still no delivery. Perhaps the driver can't find his way back to the depot. Waste of time.”

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Posted 1 year ago

“Driver never got out of van just drove off said I was not in this as happened twice terrible company”

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Posted 1 year ago

“DPD are the WORST in my area. My home is down a little drive off the high street. This morning I stood in the high street to flag down the driver. Today DPD didn’t use a marked van so I didn’t know to flag down a white van. There were a lot of white vans going past. Unknown to me my next door neighbour was also due a delivery from DPD. He got the same “sorry I missed you” text as me. So he jumped on his bicycle and drove to the DPD van. The driver made an excuse about having put his 4 packages to the back and said he will deliver them at 5.30pm today. I know from experience, he won’t. We both needed our parcels today and neither of us received them. EVERY TIME DPD has a delivery to my home this happens. I’ve put my 3 words and written instructions about where the drive is but, as others have said, the drivers are lazy and happy to take a lot of their load back to the depot each day. I personally LOATHE seeing DPD come up as the courier when I buy stuff. Customer service is just lip service. The drivers are a law unto themselves.”

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Posted 1 year ago

“I expected a delivery from DPD and took time off from work to be in at delivery time but driver never attempt to deliver it. He uploaded a picture from a different address and when I get in touch with customer service they were totally unhelpful saying the driver would try to redelivery except he never did. Drivers run the company and do whatever they do. Awful experience and even worst customer service. 0 star for DPD”

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Posted 1 year ago

“First time I ordered expensive thing, and my package was “lost”. On app I had no notification about my delivery about nothing. So I don’t recommend. If package it’s “lost” you should let the client know.”

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Posted 1 year ago

DPD is rated 1.2 based on 5,106 reviews