DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,014 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Andrew P KIRK

340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally incompetent time wasters. I am so angry with this useless company. I have wasted so much time waiting for drivers to arrive at a certain time and then they never show. The tracking is useless. Avoid at all costs.”

Helpful Report

Posted 3 months ago

“I have been waiting in all day for a delivery that will now be delivered at my selected pick-up point (if I'm not in). I have the DPD app, the last time I checked it said delivery would delivery in half an hour. Twenty minutes later looking at it, and it appears that now I have to pick it up with ID at selected pick-up point. Chat on DPD app useless - explained nil photo to evidence driver hadn't been here, nor was the door bell rung. Had to ask customer care several times on how to make a complaint - and it turns out it has to be through the seller that paid DPD for their services. Unable to actually talk to anyone or have the driver actually deliver the parcel to my home! Very frustrating. Terrible service. I wouldn't have minded if I hadn't wasted a couple of hours sitting in my flat waiting for the delivery, for which, it turns out, there was no point! I hope that that DPD management/customer care read this/their feedback and make a decision to improve customer care/their service.”

Helpful Report

Posted 3 months ago

“The drivers are lying to your face and refusing to deliver the parcels. The company set up a geolocalisation system to check that the drivers are delivering the parcels. This is an opportunity to trick the system for the drivers: - they are in the vicinity but don't ring/attempt delivery - it's impossible for the customer to complain as the geolocalisation system says the driver was around. It happened to me for the second time this summer. Today I was home, waiting for my delivery, i got a "missed delivery" SMS, so i immediately came down, saw the DPD truck and saw my parcel with my name and address on the back of the truck. The driver didn't identify with the name on the SMS and refused to talk to me because i was in the street. I gave him, my name, address, showed the SMS, he refused to talk to me and left with my parcel. Last time, i got 2 missed deliveries while i was home and had to deliver to a pick up store. This time i'm not waiting for the second delivery as i know he won't ring either. The geolocalisation system creates a very frustrating experience for the user as they can't notify when the driver is lying (they also post a random picture) and an opportunity for the drivers to save time by skipping deliveries.”

Helpful Report

Posted 3 months ago

“Edward could not be bothered to leave my parcel in my safe place and claimed to have missed the delivery twice. I even paid £5 for a Saturday delivery which never happened and I was home all day. I called and complained but even the customer service was appalling. Would never use them ever”

Helpful Report

Posted 3 months ago

“Never had a good experience with DPD- latest delivery was apparently tossed into a hedge with no identifying features and I’m therefore unable to locate it despite wasting several hours trying. Have had to register a complaint with their customer service department and was told they’d get back to me in 6 working days. Not at all helpful when the parcel was time sensitive. Avoid using DPD at all costs will be my policy in future…”

Helpful Report

Posted 3 months ago

“I sent an item in June 2024. They lost a parcel and cost me £1500!!! I put a claim in, they did not care whatsoever. They found half of the parcel a month later, they delivered it to my address with missing items!! I put a second claim in, they rejected this. Overall, I really would not recommend. They have lost a really expensive item and cost me a sale. The staff are incompetent, rude online and simply cannot understand my basic points. Also - the parcel was MASSIVE!! How they managed to lose this item is beyond me, unless it was stolen.”

Helpful Report

Posted 3 months ago

“Doesn't even deserve one star but can't write the review without putting it on. Been in for the whole day, my delivery time comes, no knock on door, they didn't bother trying doorbell or even my door which was unlocked so they could have left my parcel in my hallway. I am not even convinced they came, there was no sorry we missed you card through my letterbox and only got a text saying your parcel will be ready for collection from your local pick up shop after I had tried talking to customer service....even that is a joke. Downright shoddy.”

Helpful Report

Posted 3 months ago

“Your driver, Christopher based at Middleton Depot is a blatant liar! His lies have left a disabled person without any means of leaving the house. His lack of attempt to deliver and then fake photograph of a house that wasn't mine is outrageous. Now being told we have to wait another 6 hrs for him to deliver!!”

Helpful Report

Posted 4 months ago

“Parcel never arrived, DPD driver did not find the address. Regularly order, all the other couriers had 0 problem, DPD is the only one who did not manage to find us...”

Helpful Report

Posted 4 months ago

“Absolutely rubbish. I was in the back garden checking the app periodically. The next thing I get an email saying I missed the delivery. Yet the app said he was 7 stops away. Don't waste your time downloading it. I now have to wait a day and pick the parcel up myself from the shop. Even after calling them it was there fault and they wouldn't sen the driver back”

Helpful Report

Posted 4 months ago

“Worst delivery company. Customer service is horrible, they just lying out their teeth without a shame. Driver Stuart and Aaron may didn't even bother to find the address , Instead took pictures of a thumb, a door, a box and some flats.”

Helpful Report

Posted 4 months ago

“I was expecting a delivery from DPD today that was sent via Amazon. I received a text message at 06:10am saying my parcel will be late due to a delay in transit. The parcel arrived at the DPD sortation depot at 03:33 according to the tracking activity it is now waiting to be sent to the Holytown depot and my parcel should arrive tomorrow. I have tried to cancel it through amazon but they won't cancel it nor will DPD. I am totally peeved off with this and DPD it happens every time with them.”

Helpful Report

Posted 4 months ago

“My god!! Don’t know if they do it in purpose or what!!! Either the drivers are stupid or lazy!!! Twice I didn’t get my parcel, first they didn’t go up the stairs! Second they went to wrong adress, what useless company!!!!!!”

Helpful Report

Posted 4 months ago

“Was expecting an internet box to arrive waited in was opening my front door from 9am-1pm to see if they left it at my front door. The driver never buzzed my intercom or knocked on my front door, but instead took a picture of front door and walked off! Now have to wait 72 hours for my next delivery support won't even change it to next day for the mess up! They really don't care! They also hope you to and fro from chat advisor to another making you repeat everything you said. Absolute joke!.”

Helpful Report

Posted 4 months ago

“Worse company!Worse services if you have a company use dpd to send your parcels use other delivery company .You will have a big stress with dpd support!!”

Helpful Report

Posted 4 months ago

“Driver didn’t even bother to attempt delivery despite me being home all day. Called customer service and their advice was most drivers don’t bother to knock so for the re-arranged delivery add instructions to knock!! Seriously! The customer service lady then stopped talking to me mid sentence and started a conversation with her colleagues ignoring me completely, I could hear everything she was saying including complaining that she doesn’t want to be there dealing with this and just wants to go home! Worst customer service and delivery service ever!”

Helpful Report

Posted 4 months ago

“Would like DPD to know that it’s unacceptable to open someone’s front door to put a parcel in. Beyond shocking. What happened to knocking??”

Helpful Report

Posted 4 months ago

“I was at home waiting for a parcel and driver just took a photo of my door and left! He was to lazy to bring my parcel from van because it was heavy! Noone from this company was able to help with this situation. Not on live chat or on phone call. All they can do is " sorry for bad experience but we can't help " Ridiculous. Very disappointed”

Helpful Report

Posted 4 months ago

“Here I am living in Groundhog Day second time in six weeks. My parcel was supposed to be delivered with a one hour time slot between 1229 and 1.29. At 12:29 I went into my kitchen where there is a window that I can see the road and the gate from and started watching. At 12:35 I get a message to say sorry we missed you. The driver was never at my address. The exact same thing happened six weeks ago. In that situation I was outside cutting my grass when apparently I was not in and he missed me. I recently sent a parcel to the other end of the country. The exact same thing happened there. The recipient received a message to say sorry we missed you whilst the whole time being in the house with dogs that bark at the slightest noise at the door! It would appear that DPD drivers don’t do what they’re paid to. They just say you’re not in Six weeks ago It resulted in my parcel being sent back to where it came from which is why I’ve re-ordered it now. I’m appalled at the same thing is happening again. I would advise you to pay a bit extra and use a different delivery service. DPD just aren’t up to the job. If he was at my address why is the pic just black? It’s daytime!”

Helpful Report

Posted 4 months ago

“Absolutely outrageous service from DPD. I was waiting for over an hour at my front door, yet the driver never showed up. To make matters worse, he took a photo of the building from the road and claimed that I missed the delivery. This is completely unacceptable and dishonest. I can't believe companies are still using such a terrible service. Avoid at all costs.”

Helpful Report

Posted 4 months ago

DPD is rated 1.2 based on 5,014 reviews