DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

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“delivery driver 1550 excellent service.”

Helpful Report

Posted 1 year ago

“Tracking number ending 6391 I was informed my delivery would arrive Friday I received notification no access . I live in a sheltered housing complex which has secured entry system and the buzzer certainly didn't ring I was told delivery would be Monday and to check on the app .Monday came and went no delivery phoned again asked the lady to leave a comment I was disgusted with the service this morning Wednesday I received notification it would be delivered by 8.50pm as a disabled person I think it's a disgrace expecting anyone to wait up till 9pm for a parcel we are now 8.20 pm my pain is terrible I will never buy from a company that uses them SHOCKING COMPANY”

Helpful Report

Posted 1 year ago

“Yet another delivery to a random address that is not mine and keep quoting GDPR as their reason to not be able to help. I'll do my best to make sure I don't order from a company that uses them.”

Helpful Report

Posted 1 year ago

“Such a horrible company . I was waiting for a north face parcel through did. As I always had bad experiences from dpd I was waiting for the parcel exactly on the time slot given. Just at the start of time slot I got a text saying I wasn't at the property which is a clear lie. There was nobody even tried to deliver I got cctv showing the same. When contacted dpd to report as always they will investigate it but I won't be able to know the outcome as this is an internal investigation”

Helpful Report

Posted 1 year ago

“I'm adding DPD to my list of incompetent organisations. My wife ordered a wash basin and cabinet from Amazon which was to be delivered by DPD on Tuesday the 24th of October, items we needed as we were in the process of 'modernising' our bathroom. The DPD driver Darrell came to our house during the afternoon of said Tuesday, knocked on our front door but couldn't get an answer. If Darrell had rang our doorbell my wife would have heard, she was at that point in our bathroom upstairs paintng so didn't hear him knock on ther door. We have a very loud doorbell that we can clearly hear from the upstairs of our house. I know that he didn't ring our doorbell because I checked my CCTV which clearly shows the bell push and for some reason Darrell the DPD driver didn't go near it. Darrell, the DPD driver left a calling card, I checked the DPD website and the parcel's were going to be delivered the following day, Wednesday the 25th of October. Wednesday came and by the afternoon no parcel's had arrived so I checked DPD's website again which said that Darrell, the DPD driver couldn't find our house despite the fact that the previous day Darrell did find our house because he put a calling card through our letter box! I'm now wondering if Darrell the DPD driver can even find his way home at night? Anyhow I rang DPD and spoke with someone named Suyod who promised to contact my local DPD depot and have Darrell redirected back to my house to deliver our parcel's on that same day. Well that didn't happen so I suspect Suyod lied to me. I aslo went on DPD's online chat thing and spoke to someone called Mohd Iliyas who only apologised and couldn't help in any other way saying that she wasn't able to contact my local DPD depot so DPD's online chat is a waste of time also. My conclusion is that DPD are yet another incompetent organisation run by incompetent people!”

Helpful Report

Posted 1 year ago

“Spoke to advisor on chat who closed the chat as I didn't respond quickly enough - fastest finger first! Parcel appears to have been misrouted twice and as it's a replacement mobile phone, I've stayed in for 2 days as it's urgent. Frustrating!”

Helpful Report

Posted 1 year ago

“They said our driver missed you, but they never attempted the delivery because I was at home waiting for the parcel. They do that ALL THE TIME — the worst company in the world.”

Helpful Report

Posted 1 year ago

“Missed my delivery the first time even though I was at home. Then asked to deliver to a DPD locker and that didn’t happen either as the driver couldn’t locate their own lockers. Seriously? Also, no notification or email was sent to inform me about this. I needed the parcel urgently as I was going away the next day and this has completely ruined my time away. Called DPD the next day to see if they could redirect it to Bournemouth from Exeter and they told me they couldn’t redirect or provide any compensation for the inconvenience. Absolutely useless delivery service. Don’t know why people use them. Why don’t you provide the driver with the customers number to call them like Amazon do? If you are interested in improving your service, the reference number to my complaint is 109904316 By the way your app is pretty useless.”

Helpful Report

Posted 1 year ago

“Completely awful service. All I asked was they picked up a parcel from a hotel and take it to another address. That's what they are meant to be good at. The parcel is still sitting in the hotel loading bay as requested with labels on. They failed to collect TWICE. Then claimed there was nothing to collect. They have no customer service, they subcontract their collections, and have no idea what is going on. DO NOT USE THIS SERVICE if you ever want to see your parcel or your money again.”

Helpful Report

Posted 1 year ago

“Company opened my item and stole my package. 500$ item gone just like that. Faked my signature. Do not sent packages with this company. It’s a scam!”

Helpful Report

Posted 1 year ago

“A complete fraud! As other complainants below have commented their complaints procedure is a lie. The phone lines cut you off and nobody responds. Just prerecorded nonsense. The website is deliberatley obfuscatory and nebulous and sends you round in circles. My parcel was not delivered and neither was a collection card left. I received a message saying that I had received it (false especially as I use a storage unit to collect mail etc.) from "Emma" and that it also gone back to the depot. Both can't be true. The so-called "chat" option is obviously automated and just stops communication. Utter liars. Next step Citizens Advice.”

Helpful Report

Posted 1 year ago

“Pathetic, failed to deliver, got an e-mail from IKEA saying my order had been cancelled. They tried to say I had stipulated click and collect which I hadn't, kept getting e-mails from DPD saying they would deliver that day, then the next day another e-mail saying they would deliver next day. Shambles.”

Helpful Report

Posted 1 year ago

“Can’t do this any lower. Waited over two hours after latest delivery window and they dared to lie that it was delivered over two hours earlier. I had even chosen a safe place and notified them of this way past the delivery window. Not happy. There were two men, why did they want to know what was in the box as well? I have film timed and dated, I’m not the one lying.”

Helpful Report

Posted 1 year ago

“Unaccountable charlatans, to gaslight your customers doesn’t seem a winning strategy. Telling me they’ve tried to deliver when they haven’t even given a time slot and provided no proof considering I was home. It’s incompetence or calculated, either way they’re thieves.”

Helpful Report

Posted 1 year ago

“Martha Street E1 2PX Awful Service. Firstly, it was closed - we had to ask a neighbour on when they would open, we were told we had to bang on the doors snd someone should open the door - which they did Secondly, we were there 15 minutes while the lady tried to take our parcel, she didn't know what she was doing, eventually we were told we couldn't leave the package, so we left. We were then called an hour later with an apology but told "The lady doesn't understand English so didn't know what we wanted" which is not true, but more worringly she told us "The lady doesn't work there and was covering for some time" It's shocking that someone that has not bee trained or works there can look after parcels of value I CANNOT RECOMMEND THIS DROP OFF !!”

Helpful Report

Posted 1 year ago

“Just awful. I was in all the time; got a message to say they missed me and indeed there is a photograph of my front door but they didn't knock and they didn't leave a note. Their telephone number doesn't work and they disconnected three times from their supposed live chat. Utterly useless performance.”

Helpful Report

Posted 1 year ago

“A bunch of muppets. Claim to have missed us but the driver never appeared. This has happened before.”

Helpful Report

Posted 1 year ago

“Was told my parcel had been delivered to myself at my address this morning. In fact the proof photo was of nobody in my household, holding a box (so no distinguishing front door etc). Having chased up the delivery with the supplier who provided a GPS of the delivery, turns out it was left at a house on the completely opposite side of the village! I am now off on a hunt the parcel afternoon. My house has a clearly displayed name & post code; why lie & say it was delivered to me at my address when it clearly wasn’t? And we’ve been at home all day. Just sheer laziness I suppose. Would not use DPD local given a choice. Hopeless & unreliable.”

Helpful Report

Posted 1 year ago

“Waited in on delivery day received a text from DPD to say parcel could not be delivered because driver did not have my PIN code. No delivery attempt had been made. Rand DOD and was assured they would chase the delivery and deliver today. Then received a text to say delivery had been changed to tomorrow as requested by me. Rand DOD again and was lied to by advisor who then disconnected me”

Helpful Report

Posted 1 year ago

“We had a parcel being delivered via sky mobile , dpd gave us a time then they messaged saying they missed us , it's not good enough”

Helpful Report

Posted 1 year ago

DPD is rated 1.2 based on 5,106 reviews