DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,110 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bothersome Extremely annoying. I phoned to cancel a delivery with customer services. I was assured that all had been cancelled, and that no one would deliver the unwanted package. That same day courier attempted to deliver and left card to redeliver the next day. I called specifically so that I would not have to be hassled. I called again so there would be no attempted delivery again. I was now told that I would have to tell the driver myself? Why? Why could customer services not put on the system that I do not want item delivered? Too much aggravation.”

Helpful Report

Posted 4 years ago

“Promised a delivery (Mother’s 90th birthday hamper including her birthday tea for that day) within an hour window. Waited in and subsequently got a text “Sorry we missed you, your driver Noel won’t be back today” .Photo on website showed the road 100 yards away. DPD app showed our house as being there! Clearly driver couldn’t find house on a residential road. (Despite my app showing several previous deliveries) Called customer services - had to wait 20 mins until all the options blew themselves out and it went through to a human. He spoke to manager who said they would arrange for the driver to deliver at the end of his round that day as he finishes near us. Never arrived. Terrible service.”

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Posted 4 years ago

“Avoid ! In 2020 if you do not have a good service client, you should not have a company!”

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Posted 4 years ago

“DPD said they would pick up my parcel Monday and they did! they also said my parcel would arrive at my address in France on Wednesday and it did, it was also the cheapest I could find on the internet! This on the 14 th of December! WOW HOWE CAN YOU GET BETTER THAN THAT. HO HO HO”

Helpful Report

Posted 4 years ago

“Have you heard this one 'couldnt deliver as too dark' its winter 😱 text to say unable to deliver I telephoned depot and that was the reply it was between 4 and 5pm unbelievable - paid £10 extra for next day - promised now Saturday - so disappointing at this time of year how hard can it be”

Helpful Report

Posted 4 years ago

“Avoid at all costs. We are waiting for a parcel to be collected for delivery to the UK. It was due to be collected on 10th December and it is now the 17th December. We have had no explanation or contact from DPD. This is a delivery company that does not know how to deliver. Avoid at all costs.”

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

“Absolutely Awful. Especially for Glasgow/Paisley area, if you have a parcel that is slightly heavy and the driver is JORDAN, it will not be delivered. Every time we see him passing by, checking if the parcel is big, and if it is he sends a text that they could not find us in to sign, so another driver will bring it the next day. As a business owner who is waiting for stock especially during Christmas, I have now urged ALL our supplier to drop them as a customers and never send us anything with DPD again. P.S. On the phone, they pretend not to hear you and they just hang up as if "the line dropped because it was back"... When you call again, they just get you through an endless loop.”

Helpful Report

Posted 4 years ago

“Payeto send parcel from uk to Cyprus now they are saying its in Cyprus but we don't know which courier we use they have had there money and said we don't care”

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Posted 4 years ago

“I paid DPD to courier a parcel overseas. It was never delivered, although the tracking said that it had. DPD then tried to track the parcel, couldn't and closed my case. They re-opened it when I logged a complaint, and they agreed to refund me the courier cost and insurance, but instead gave me credit. As I have no intention of using their service again, I suppose that I have lost this money. Don't lose yours, rather choose a another courier.”

Helpful Report

Posted 4 years ago

“I found the DPD driver reversing partly across my garden (turned my garden to a muddy mess) so I asked him to turn around. After a grumpy strop he did turn the van around then zoomed of at an outrageous speed. I continued to my post box at the end of my drive only to find the driver had tried to break it!! Repairs to restore my post box were £40. Sent the bill to DPD with drivers details and they will not reply to my emails!! These people are gangsters, suggest you avoid them, I am.”

Helpful Report

Posted 4 years ago

“I placed order with flannels very expensive order,the driver has some thing to do with this, he has delivered it 2 people in car, taken picture and said he had delivered to my home address very very bad service not trustworthy at all.”

Helpful Report

Posted 4 years ago

“Hopeless. Return item without trying to deliver. Them have cheek to blame a computer.”

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Posted 4 years ago

“Return package to sender without trying to deliver. Then blame a computer. Avoid!”

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Posted 4 years ago

“Bad company and service”

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Posted 4 years ago

“Useless. They tried to deliver I wasn’t in but marked it as recieved. When I called up they said that the driver had marked that incorrectly and that he was still available to redeliver that day. Then he didn’t bother to and then the next day he has sent it back to the company. Useless. Thanks Jamil.”

Helpful Report

Posted 4 years ago

“We are now on our 3 rd separate delivery using DPD and despite my husband explicitly saying the road to our property was closed but you can get access, we have had failed deliveries.. other delivery companies have managed to get through without an issue. It feels like the drivers are under so much pressure that they don’t have the time to explore options. Very disappointed on 3 separate occasions ...”

Helpful Report

Posted 4 years ago

“I will never use this company again after my experience! I dropped 2 parcels off at Doddle in Morrisons a week ago, hoping they would arrive in 2 days. I could not seem to track them beyond drop off, and several days later they still had not arrived. Finally, I went back to the drop off at Morrisons and they found my parcels, which had not been collected at all. For one whole week they had been sitting awaiting collection in a store room, and yet, when a shop manager rang dpd, they had the parcels logged in their system for collection ! I am disgusted. One parcel contained fresh food and baking which would survive a couple of days, but might well be inedible after 10 days! I think I should be refunded/ compensated for this very poor service! Shame on you!”

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Posted 4 years ago

“Quick arrival with very pleasant, polite driver (order no 15976858297727)”

Helpful Report

Posted 4 years ago

DPD is rated 1.2 based on 5,110 reviews