DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,109 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,109 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

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351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting service, no regard for peoples property what so ever, I sent a parcel marked fragile and it seems they did all they could to throw it around and smash everything inside to smithereens, the box had huge dents in it. Will never use again, if you actually want your parcel to arrive in literally one piece I would recommend anyone before DPD. The parcel was gifts for my dad, so upset he got a box of smashed fragments. Couldn't get through on phone, went on website to complain and it said my email and reference didn't exist, although i have an account with them and the ref was taken from all their correspondence. Been sat waiting for someone online for ages so thought id give them feedback from another channel.”

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Posted 3 years ago

“"we missed you". bru. I came home and was in the kitchen, i know you didn't come near my home. why you always lying. try to get through to customer service and even thats a shambles. Imagine how much better this company would be with a single competent employee to help.”

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Posted 3 years ago

“One star as you can't give zero. Absolute joke of the company. Two deliveries this week both drivers were spoken to via ring doorbell, clear instructions to leave the parcel at the door. One driver left it just to return for it later on that day the second driver refused but agreed to re-arrange it for a different day. Now both parcels are on their way back to the sender. Dpd didn't notify me about that at all. 2h on the phone and the girls I spoke to hung up twice. Let me also say that one of those parcels contain a Covid test that I need to do just so I can go back to work. Dpd response is to contact the sender and re-arrange the delivery with them. They act like they've done nothing wrong at all! Avoid at all costs!! Joke, not the company. Absolute shambles!”

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Posted 3 years ago

“Yet another missed delivery at the last minute 07544342425”

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Posted 3 years ago

“Disaster of company. Crashed 3 of 4 packages and don’t want to pay for the damage even though they obviously are responsible. Unproffesional!”

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Posted 3 years ago

“Absolute failure with delivery and I find out that the York depot is shut today despite telling me they'd be making a delivery. The only thing been achieved today is incompetence coupled with lies!”

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Posted 3 years ago

“I am awaiting delivery, which was expected on Friday. I checked the delivery status which confirmed the parcel was with the local depot this and the they were to allocate a time slot by 11am. When I checked again the delivery was updated to Tuesday and a time slot would be allocated. I have checked this morning (Monday) and it states DISPOSED OF on Saturday 3.51pm. I have tried to call, no answer; requested a call back- Nothing.”

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Posted 3 years ago

“Grandson Christmas and birthday present lost no refund on postage or articles. In contact with customer services for over 8 months still not offered a penny. I would advise future customer to use a other parcel delivery service🤬🤬🤬”

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Posted 3 years ago

“the delivery driver was stuck behind an oil lorry and instead of taking a 5 minute extended route to our village missed it out entirely!”

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Posted 3 years ago

“is it possible to leave no stars the absolute f...ing worst company ever they are so useless. I stayed home 2 days in a row and they saying they came to mine when they never did”

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Posted 3 years ago

“Waited 3 days, from 9am to 6pm for dpd to pick up a parcel. Customer service was awful, disrespectful, and useless. Will never trust dpd again with a parcel.”

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Posted 3 years ago

“Waited 3 days, from 9am to 6pm for dpd to pick up a parcel. Customer service was awful, disrespectful, and useless. Will never trust dpd again with a parcel.”

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Posted 3 years ago

“Parcel broke, late, items missing and it’s impossible to contact their customers service. Just remote answer in the chat, repeating the same stupid question all the time.”

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Posted 3 years ago

“This is an absolutely dreadful company and service - every time they are used there is an issue. Waited in today and after the time slot enquired where parcel is ,they said the driver missed us ! On to chat for over 1/2 hour no response at all! Apparently to call them is £6 a call”

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Posted 3 years ago

“Never actually manage to deliver to me without incident. Had to chase one delivery down the street to get him to give me my parcel, despite waiting in all day with the front door open. 2nd delivery didn’t even make it into my street before telling me I’d missed them. Absolutely useless, use DHL instead is my advice”

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Posted 3 years ago

“Waiting for a delivery today and given a time window wife waited all day never came. Somehow I see this company going out of business eventully. Wife got on the chat and nothing resolved in fact the rep said she had to go as other people are waiting, what a circus DPD is. Bad service. Look at the % only 5% reviews that's bad news for any company.”

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Posted 3 years ago

“The DPD delivery driver crashed into my car and drove off without leaving contact details. The depot are refusing to compensate for the damage despite us providing full car reg, the driver's name and photos from an accident. I'm appalled at their attitude. Just want my car fixed. One star is too much but there's no option for no stars. Absolutely criminal.”

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Posted 3 years ago

“Absolutely useless! Turned up at the address when someone was at home, said no one was at home. Didn’t leave or contact the concierge. Came back the next day, again, someone in the flat and the concierge waiting in the front of the building as I tracked the driver. App said 15 mins to arrival warned the concierge who said he saw a dpd van pull up take a photo of the front of the building and drove past. I then received the photo saying sorry we missed you, you must have been out. Outrageous service and will never use them again, nor will I use the vendor if they continue with DPD.”

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Posted 3 years ago

“Dreadful service, after saying that my parcel was arriving at 14.00 on a Saturday, five days later I'm still expecting the parcel, no reply, no information, the app doesn't help at all, my parcel is held at a depot, it's a valuable item and nobody explains what's going on. MB”

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Posted 3 years ago

“Shocking company, drivers always thrashing vans around trying to get 100 plus deliveries done in a day whilst staying inside a calculated Eta window. Would never use this company to deliver a parcel of mine as the app is useless and tells you they have been to your address when they clearly haven't. Avoid !”

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Posted 3 years ago

DPD is rated 1.2 based on 5,109 reviews