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DPD Reviews

1.2 Rating 5,112 Reviews
3 %
of reviewers recommend DPD
1.2
Based on 5,112 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 9%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 9th January 2025
James O.
DPD 1 star review on 5th January 2025
Ayberk Bilgin
DPD 1 star review on 5th January 2025
Ayberk Bilgin
DPD 1 star review on 5th January 2025
Ayberk Bilgin
DPD 1 star review on 5th January 2025
Ayberk Bilgin
DPD 1 star review on 5th January 2025
Ayberk Bilgin
DPD 1 star review on 4th January 2025
Anonymous
351
Anonymous
Anonymous  // 01/01/2019
Have had more than one issue. Terrible service, terrible (non-existent) customer service. Would not recommend.
Helpful Report
Posted 5 years ago
Honestly the worst delivery company I have ever experienced. Communication was terrible. I was told my parcel was in Ireland but when I rang my local depot I was told it hadn’t left England.Date of my delivery was changed 3 times. Please don’t use their services
Helpful Report
Posted 5 years ago
Pure laziness from 1 of your drivers they think taking a pic of my comunial door is a good enough reason to not knock ring or anything other then driving off. Im also down on a days wage as ive sat in all day. This is not good enough absoloute poor service
Helpful Report
Posted 5 years ago
15503004195399- parcel reference number, Hadeep was supposed to deliver my parcel to my home address a few hours ago,and we've been home all day, however received picture of parcel being delivered through the letter box of a door that had no door number to identify,I have my house number next to my door but the small time criminal Hadeep obviously made sure that wasn't included in the pictures because it wasn't my door.what a small time crook working for crooked DPD. I have called DPD severally and Everytime, I was assured he will return to redeliver to right address, six hours later still waiting. Do not use this company!
Helpful Report
Posted 5 years ago
Useless bunch of tossers with attitude to match. That's all I need to say.
Helpful Report
Posted 5 years ago
If you’re attempting to live a stress free live, I strongly recommend never using DPD. The first warning you have of the service you are about to (not) receive is the message when you call their customer service number, it asks you not to be abusive towards their staff. Strange message, why would you ask that unless your service is so appalling bad that this is a common occurrence. I was arranging a collection from a shop in a main street in London, hardly a challenge for DPD but.. The first collection was arranged for a Tuesday, I got the lovely text telling me when they would be arriving, but no one turned up. I contacted DPD (after spending 20 minutes on hold, which I was to discover is about par for the customer service number) they apologised, and the collection was re-arranged for the following Tuesday. The happy day arrived, but once again DPD forgot to turn up. I once again contacted DPD, they apologised profusely and the collection was re-arranged for Thursday afternoon, but now as a “priority one” collection. The happy day arrived, and by now it was no surprise when they didn’t turn up. When I contacted customer service (oxymoron) they advised that they had attempted collection but we weren’t in. The shop was staffed and open for the whole day, so that wasn’t true. During this conversation they’d given up on apologising, didn’t seem to care that they had missed our collection three times and could only suggest I re-arrange the collection again. In summary, there are many companies that are happy to take your money, but reluctant to provide any type of service in return, DPD is an over achiever at this. Good luck and just use someone else.
Helpful Report
Posted 5 years ago
F...ing useless liars waited in all morning for parcel & then get email to say sorry missed you 😡😡 Lying delivery man never even rang doorbell - just useless illiterate conmen drivers - caught one of them one day about to drive off with my parcel he hadn’t even bothered to try & deliver- was walking off up the street 🤨 with my parcel in his hand - thieves for sure & he took a picture of my front door without my permission which is illegal- def criminals - will be suing.rn
Helpful Report
Posted 5 years ago
Driver hammered on my door extremely loudly only to find out the parcel wasn’t for me and he wasn’t even at my door when I opened it. I’m a disabled adult so I asked him if DPD could stop knocking at my door as I don’t get things delivered here and it causes me problems only for the driver to turn round and have a go at me. Very rude and unprofessional.
Helpful Report
Posted 5 years ago
Terrible Service I ordered 2 items from 2 different major retailers (who both use DPD) on Monday for next day delivery. I was given a 1hr time slot on Tuesday. The driver (David) didn't show, with no reason. I was then given a 1hr timeslot on Wednesday. The same driver didn't show, with no reason. On Thursday, the items didn't even leave the depot. After a phone call to them, they rearranged another 1hr time slot for Friday. On Friday, Guess what? The same driver didn't show, with no reason. So it is now the weekend and with no explanation I still haven't received parcels I ordered last Monday! My advice to anyone is to think very carefully before using DPD or retailers who use DPD.
Helpful Report
Posted 5 years ago
Terrible Service I ordered 2 items from 2 different major retailers (who both use DPD) on Monday for next day delivery. I was given a 1hr time slot on Tuesday. The driver (David) didn't show, with no reason. I was then given a 1hr timeslot on Wednesday. The same driver didn't show, with no reason. On Thursday, the items didn't even leave the depot. After a phone call to them, they rearranged another 1hr time slot for Friday. On Friday, Guess what? The same driver didn't show, with no reason. So it is now the weekend and with no explanation I still haven't received parcels I ordered last Monday! My advice to anyone is to think very carefully before using DPD or retailers who use DPD.
Helpful Report
Posted 5 years ago
Terrible Service I ordered 2 items from 2 different major retailers (who both use DPD) on Monday for next day delivery. I was given a 1hr time slot on Tuesday. The driver (David) didn't show, with no reason. I was then given a 1hr timeslot on Wednesday. The same driver didn't show, with no reason. On Thursday, the items didn't even leave the depot. After a phone call to them, they rearranged another 1hr time slot for Friday. On Friday, Guess what? The same driver didn't show, with no reason. So it is now the weekend and with no explanation I still haven't received parcels I ordered last Monday! My advice to anyone is to think very carefully before using DPD or retailers who use DPD.
Helpful Report
Posted 5 years ago
Absolutely useless. My parcel was delivered to the wrong house on the wrong street in the wrong village. The driver claimed he left it in a porch (my house doesn’t have a porch and neither does the houses on the street where he left it.) My parcel was actually left on the pavement outside a terraced house on a busy street and needless to say it has been stolen.
Helpful Report
Posted 5 years ago
Advanced notice I wouldn't be in. 5 neighbours to choose from and still didn't deliver. These are the only courier I have problems with.
Helpful Report
Posted 5 years ago
My Log, don't know how i requested a delivery date when i have no card on attempt to deliver. got ring bell which records and no one has attended to deliver lol questions below has your parccel been delivered? haha no i'm still waiting 05 Dec 2019 00:36 DPD Your parcel is at our depot 05 Dec 2019 00:35 DPD Your parcel is at our depot 05 Dec 2019 00:35 DPD There's a delay with your parcel and it's being held in our DPD depot 04 Dec 2019 16:25 DPD Your parcel is being held in our DPD depot 04 Dec 2019 13:44 DPD Your parcel is being held in our DPD depot 04 Dec 2019 11:23 DPD Your parcel is being held in our DPD depot 03 Dec 2019 15:15 DPD As requested, your parcel will now be delivered on Wed 04 December 2019 03 Dec 2019 13:16 DPD Your parcel could not be delivered as your DPD driver could not find your address 03 Dec 2019 11:15 DPD Your parcel will be with you today 03 Dec 2019 04:06 DPD Your parcel is at our depot 02 Dec 2019 22:10 DPD We have your parcel, and it's on its way to our depot 02 Dec 2019 19:34 Amazon We've received your order details, but have not yet received your parcel
Helpful Report
Posted 5 years ago
Was meant to receive an order through DPD, waited in all day for it and nothing. Expected to be notified of a 1 hour delivery time slot, no notification received, checked the parcel tracker which said address was being checked at 11, then 'returned to depot' at 11.04, and finally-at 5pm- 'held at depot'. No contact made, no delivery attempted, and no clear way to contact them to find out why. If you use this service to deliver customer orders just be aware you'll probably have annoyed customers chasing you up to find out what's going on. Utterly useless.
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Posted 5 years ago
No contact information on their website. Twice delivered to wrong address. Very frustrating trying to get it sorted. I won't be using this supplier again if they continue to use DPD for attempted deliveries.
Helpful Report
Posted 5 years ago
Booked a delierby with Curry's at least 2 weeks in advance and I even got a call from them to confirm the delivery date. Come delivery date, waited and apparently ONE of my parcel had gone to a wrong depot and will only be delivered the next day. I had made arrangements to be home because the item was large and I couldn't carry it home myself. And yet, DPD managed to screw it up. I am contacting Curry's to cancel the order because I am not wasting my time waiting around for them, and I am certainly not going to collect the item from the store when I paid for the delivery.
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Posted 5 years ago
They don't care about their drivers let alone your delivery. Wouldn't use them if they paid me to
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Posted 5 years ago
1 star doesn't even begin to express the level of disappointment I feel after dealing with their service. I would choose -10 if it was possible. I lost plenty of time waiting for this endless delivery and because I couldn't change anything (this was because seller didn't allow to change anything: address, time window, getting from depot, leaving neighbours etc.) every day I had to change the day because I was at work and my partner was leaving at 12:00. They've always set the window to around 14:00. Finally, after 1 week, after I asked for Monday delivery my partner had a day off and the parcel wasn't sent at all. They explained it by some delay or something. I had a chat with helpline (1 hour of waiting) and told them I want this as soon as possible next day, consultant didn't even show any intention to help scheduling for morning hours. Next day I stayed at home to work remotely which is not good for me and I see... 'your parcel is on the way back to seller'. What an awful, terrible, useless and obnoxious service. You'd better avoid this forever.
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Posted 5 years ago
The delivery man sent a message ‘sorry we missed you’ without even attempting to deliver the parcel, also taken a picture of a black screen as proof, which wasn’t even of our door/house. He was given instructions to call us if he can’t find our location as it’s not the easiest but didn’t he bother. Untrustworthy!!! Had to leave work early just for this and then be on hold by customers services for around 20 minutes to be told they will have to call back the next day as they are closing!
Helpful Report
Posted 5 years ago
DPD is rated 1.2 based on 5,112 reviews