DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the second day in a row my food parcel has failed to arrive by the same driver. Contacting DPD customer services is useless and when they say they will call back they do not. My regular driver has been off and clearly the substitute driver is not fit for purpose”

Helpful Report

Posted 1 year ago

“I have always liked when my parcels were coming with DPD unfortunately this has changed and I think their rule of taking picture with open door is absolutely ridiculous!!! I have 3 big dogs and one of them has been professionally trained to be a protection dog which means he is very cautious of anyone coming close to the house . I live in a bungalow, I have a problem with my leg and it’s extremely difficult for me to put all 3 dogs in to one room just so I can open my door for DPD driver to take a photo !!!! I have private gates which I need to open to let driver in which should be enough for them to see that I live here !! Also I’ve asked on several occasions if I could collect parcel through the window and take a picture there but driver didn’t want to do it. On one occasion driver walked away as I didn’t want to open the door !!! I understand that DPD trying their best to make sure parcels had been delivered to correct address but I am sure am not the only person which is having issues with his stupid idea of taking pictures ! On the other hand I am really UNHAPPY to open my doors for some strangers who could be literally anyone wearing a DPD uniform !!! I honestly think this is the most ridiculous rule anyone could have think of ! And it should be changed !!!!”

Helpful Report

Posted 1 year ago

“My package was lost, they didn't even let me know.I would recommend this company to anyone 👎👎👎👎👎👎👎👎👎”

Helpful Report

Posted 1 year ago

“Message from DPD that my urgent delivery would arrive between 2:30 and 3:30 pm on Fri Sept 29th. At 5:30 pm I received at text…new delivery slot 8:15 to 9:15 pm Again no show with message “Sorry we missed you” No attempt was made to deliver item. Tracking showed it was within 4 mls of property. Overnight delivery finally arrived on Monday ! Email to complaints dept bounced. I had to resort to sending email via post !,, A week later I received an email stating they would investigate! Since then NOTHING, A driver for the firm told me that if staff are running late they will miss out sections of their route to make up lost time 😱 I do not think they deserve ONE STAR🙄😡”

Helpful Report

Posted 1 year ago

“Didn't get the parcel waited in all day when we contacted the company we got the parcel from they requested the GPS for the driver he was on the wrong street on both delivery attempts today I've waited in for another parcel and the driver has not knocked I got an email saying we missed you they haven't even tried to attempt a delivery an atrocious service”

Helpful Report

Posted 1 year ago

“STAY AWAY FROM THIS COMPANY ! I was supposed to receive a parcel on Friday between 10 - 11 o`clock in the morning. I take 2 hour off from work, wait for delivery driver, driver nowhere in sight. At 1 o`clock i contact DPD to see where my parcel is. I get a ring back telling me the driver is a bit late due to weather but not to worry he will get there. At 5:30 pm i get a message saying that the driver missed me and he will retry on MONDAY !!!! STAY AWAY FROM DPD ! If a business you buy from uses DPD request they send the parcel with someone else who can keep a schedule or dont buy from them. Boycott the company as this is the only way to make them care about customers schedule and time.”

Helpful Report

Posted 1 year ago

“Terrible delivery company Most of the time they don’t come near the house . Just say they can’t deliver can’t find me ( I’m on a main road) we have a shop opposite you could ask ? Pay for next day delivery get it days later just awful customer service”

Helpful Report

Posted 1 year ago

“Worst ever delivery company!! Keep receiving text messages saying “ we are sorry we have missed you”… A delivery company that only deliver parcels and yet are failing badly at it. Until when are we going to be the victims of this fake company? We should be able to choose who we would like to deliver our parcels. STOP the monopoly of this unprofessionals…”

Helpful Report

Posted 1 year ago

“Put a note on my deli every to delivery to back garden and notes that my back gate will be open. Received a notification to say my parcel had been delivered to front porch. Usually this wouldn’t be a problem however I’m away for a week so my parcel is sat on the doorstep for the next 5 days. I contacted customer services to try and rectify the issue of which I was told they would try and get the driver to return and put it in the correct place. 24hours later I’ve still not heard anything”

Helpful Report

Posted 1 year ago

“Liars. Said they attempted to deliver. I was beside the door all day”

Helpful Report

Posted 1 year ago

“I had a lot off delivery from dpd and 95% they never turned up on the day they said and leaving high valued parcels on my door step even know it says leave with neighbour i aslo seen one on guys on camera trying to open my front doors. Terrible shambles of a company”

Helpful Report

Posted 1 year ago

“Went to neighbours house despite having the correct address. Then DPD told me they can not get hold of the driver and I have to take another day off work to ensure I receive it. When I questioned if he went to wrong house again they just ignored me. Disgusting company”

Helpful Report

Posted 1 year ago

“DPD are the new Hermes of the parcel world. Today is the second time in as many months where I’ve paid to have my parcel delivered to my ‘safe place’ only to have it thrown at my front door and left to then get stolen. Absolutely woeful service, you’re better off tying your package to a passing car.”

Helpful Report

Posted 1 year ago

“Why do companies use these? We received a text at our table in our home saying we'd missed a delivery within the very minute we had supposedly 'missed it.' All other couriers are able to easily find us, as stated on our address at 'THE REAR' of a high street number. ONLY DPD can NOT do this and always, seemingly when it is important or deadlines. They have one driver called Chris who has been excellent. However, when he is not around this is where their ability to deliver on time ends.”

Helpful Report

Posted 1 year ago

“Worse company ever. Totally incompetent. Tried to deliver to the wrong address several times (with their picture to prove it e.g. showing the wrong house) and then accused me of being out (err I was in, but at the right address). Gave them additional description of the house - they didn't pass this to the driver, so he went to the wrong house AGAIN. I missed three days of work waiting. Their chat helpline was useless. I then got a call to say the driver was returning this evening, so I waited in again - he didn't show - so they lied. Was then given a number to call that was closed. So I've told Samsung (the supplier using DPD) that due to the incompetence of their courier they are in breach of contract. Never again will I use a supplier that uses DPD. And I still don't have my parcel and can't miss another day of work.”

Helpful Report

Posted 1 year ago

“Lazy and incompetent. Couldn’t even be bothered to ring doorbell. Didn’t notify neigbours that parcel was left in their outhouse for the recipient. Will never use again.”

Helpful Report

Posted 1 year ago

“I booked a collection with DPD, they did not collect the parcel but I had to pay £13, I decided to cancel cancel the service because they did not collect the parcel now they put my £13, in a pre-holding account and you can’t get to speak to anybody! You get the same message over and over again and then actually I was talking to somebody and they hung up on me and when you go to the chat they put you on hold saying somebody will be with you and nobody turns up now I want my money back and the fact that I cannot collect my money. I am going to go to trade-in standards because I know £13 is not a lot but is my money then shouldn’t be able to do that I would give them zero stars, but because I have to there’s one star they are the most disgusting people that I know Date of experience: 09 October 2023 Edit”

Helpful Report

Posted 1 year ago

“Paid for next day the driver didn't even attempt to deliver and went a photo outside of a pub”

Helpful Report

Posted 1 year ago

“Worst parcel services I have ever seen. Was waiting for my parcel to arrive today. Received a message at 10am that "your driver Pedro won't be back today. will be back on Monday (today is Friday). My order was a birthday surprise present. Ours is a gated property and takes few min to reach the gates. Driver didn't attempt to ring my door bell instead just took a photo of my main gate and left. It made me to wait for 3 days until Monday to get the parcel. This is unacceptable and their support services are not helpful to mitigate the situation. Date of experience: 13 October 2023”

Helpful Report

Posted 1 year ago

“Paid for next day delivery. 5 days later still waiting. Worst delivery company. Customer service Not helpful. Never received my parcels on time ever from DPD. Would not purchase products from companies that use DPD to deliver them.”

Helpful Report

Posted 1 year ago

DPD is rated 1.2 based on 5,106 reviews