DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Ayberk Bilgin

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three expected deliveries from DPD, all failed. The first, was left at a collection point 10 miles from home; DPD claimed no one was in. There was. Second delivery was tossed over our front gate when they were given clear instructions to leave at the front door (the gate is at the end of a 300m lane). The package got soaked. The most recent, I received an email confirming delivery when in actual fact there was no attempt at the delivery, and it was returned to the supplier. The supplier assumed I had returned the item, I hadn’t. We live in the countryside and never have a problem unless DPD is the courier. They are totally useless, and cannot fathom why companies use them. Very, very unprofessional. Avoid.”

Helpful Report

Posted 2 years ago

“I was emailed to say my parcel would be delivered on a certain day, they said they would send a 1 hour delivery slot, that never came (you don't always get one so that's no surprise, the drivers just turn up when they feel like it). The parcel never arrived and I had to ring customer services to find out what happened. Only then did they inform me, at 8.30pm, via email, that my package would not be delivered that day. I had taken time off work, avoided going out anywhere and wasted a day because of these fools! When you complain you get the standard answer, you don't have a contract with us, get in touch with the seller. Until this changes we will never see an improvement with DP'D.”

Helpful Report

Posted 2 years ago

“Avoid these cretins . The driver delivered to our door , took a photo and drove off. We was in. We rang the office to be told the driver would drop it at the end of his round after they told him to deliver it today. 7 '0' clock we received an emailike " we won't deliver today we will deliver Friday. " Why tell us you're going to deliver then do the. AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“The wors service ever 3 days passed and still my parecels not delivered and in the depot. THye just don't phone and don't care NEVER USE DPD UPS delivers without an issue. These guys are useless”

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Posted 2 years ago

“Dreadful. Goods arrived damaged, with about 1 liter of liquid leaked out of the box. (it was 2 x 5 litres of stabilizing fluid for building work) Photographed on the door step in such a way to hide the damage done. I complained, and was told that it was not my position to complain, but the senders. can't email them, just wait on the phone for a long time. Rude youngster on the other end of the phone using my first name after asking, but not waiting for a reply! Told me he'd worked there for 3 years and he was right. This is all recorded I hope.”

DPD 1 star review on 13th September 2022

Helpful Report

Posted 2 years ago

“Was supposed to deliver a package but lied and said no one was in, when they were.”

Helpful Report

Posted 2 years ago

“I stayed all day waiting for my delivery but no one came to deliver my order, but they said that no one was here to receive it. I even gave them my phone number. Very unreliable service DPD.”

Helpful Report

Posted 2 years ago

“If the retailer could just drop kick your purchase out of a window you'd be more likely to get it. We've had at least half of our parcels fail delivery because driver said they'd missed us. We're certain they haven't even attempted delivery as we've been at home. Also had parcels delivered to wrong address - and this is to the wrong street. Haven't had issues like this with any other delivery company. I'd be embarrased to work for them. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“DPD man collected parcel on 26/08. Seemed incompetent. Clearly labelled to address in Holland. No parcel yet and no one to talk to, just a message saying do not know where it is try again in 30 minutes. What a shower.”

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Posted 2 years ago

“Honestly, it just doesn’t get worse then DPD. Yet another package failed to make it.”

Helpful Report

Posted 2 years ago

“Disgraceful 2nd delivery this week. No attempt to deliver just send emails saying left at pick up point. Ring customer service they are in Asia and don't do anything to help. After reading trustpilot reviews everyone said the same as me. No attempt to deliver just sent to pickup point for collection saying sorry they missed you. Absolute joke I'm disabled and can't collect it so now my cat without a carrier and I've got to wait over a week for it to be returned before I get a refund. Honestly the laziest deliver drivers I've ever come across and customer service are equally as bad. I will not buy off any sellers that use this company from now on.”

Helpful Report

Posted 2 years ago

“Terrible company to deal with. They said they were going to deliver my parcel last week but apparently nobody was home to answer the door so was rescheduled for the following day. I checked the picture online and the delivery address they had tried was not even my front door!! I contacted them via live chat and it was rebooked for Monday and surprise surprise, nothing turned up and I have now checked online and apparently its now being sent back to the retailer that I bought it from!! I spent 20 mins holding on to speak to someone on their customer service line but after holding on for so long, was fed up so put the phone down and tried live chat again and was told they couldn't do anything and to contact the retailer. What is the point of rescheduling if they wont even bother to redeliver the item and what's the point of these shoddy cowboys even being in business??”

Helpful Report

Posted 2 years ago

“Driver said he came to my house on the Wednesday to deliver and nobody was home, my whole family was there! Said they would deliver on Thursday again said nobody was home despite the fact we were all in the yard waiting for the parcel! I contacted dpd within 2 muns of getting message was lied to by the first person who said she would have driver deliver in 20 mins. But we also established that driver was no where near my location nor had he tried to deliver on the Thursday. Rang again at 6.15pm as delivery had not arrived and got a man this time who told me he could do nothing till 9am Friday morning. Rang at 9am Friday was told it was been delivered to my nearest dpd drop off which was 11 miles from me! Told them I had no way of picking it up that far away and was told they would see what they could do! Another lie! I rang again after 2 hours to be told by a different person that they could not take the parcel from dpd drop off and I would have to get it myself. I explained I had no way of getting it and was told to contact the company I purchased from and request them to resend the item!!!!! I said why so u lot can carry on the same way again!!!!!!!!! U requested a manager to contact me and was told they would within 2 hours. Rang again after 4 hours and no contact to be told manager had gone home! I again asked what they were doing about my delivery as they were the ones that messed up and I was told nothing they were going to do! Requested manager ring me the next day and its now Tuesday and nobody has bothered to ring me!!! This isnt the first time I have had issues with dpd. The drivers don't care, can't be bothered and don't really want the job all they want to do is drive around and use the excuse they are delivering if caught looking into peoples houses and yards! That is not a sweeping statement that is fact and know a yard where items were taken by a dpd driver, when dpd was contacted surprise surprise they did nothing. I will from now on only buy from companies that do not use dpd because they are a complete joke and their customer service does not exist!!!”

Helpful Report

Posted 2 years ago

“They left my parcel in the main door of the building because someone open to them,took a picture and left.I was at work and they don’t allow to carry our phones,so I saw later a message that they came different day send me the picture write down a name that received the parcel which I don’t know and job done . I contacted with them and they said the gate was open so everything ok.Parcel that cost 159£ and was a gift!!! Good job guys and all this because second route cost you extra money!!”

Helpful Report

Posted 2 years ago

“What… a ….. terrible……courier!!!!!! Avoid them Messed up collection, on hold all day man couldn’t understand me hung up, had to be connected to DPD local online.. rearranged collection, got customer to reprint label his end. They finally collected, delivered to wrong address told me I am lying on phone as gps coordinates. Didn’t recognise picture, turned out to be my neighbours back garden. Promised a phone call from local depot never got one so just as well it was with my neighbour. Useless”

Helpful Report

Posted 2 years ago

“Delivery arranged for 12- 13, arranged for neighbor to take delivery as I had to go out. She waited all day, no parcel. Went on tracking it says parcel refused. No further info, where's my parcel now? No idea. I know it's a lie because I live in sheltered accommodation and you can't get in without anyone knowing.”

Helpful Report

Posted 2 years ago

“I had a delivery booked for today. I sat and waited only to receive a message to say that the driver attempted to deliver my parcel but no one was in. I contacted DPD and was told there was nothing they could do, as they said the driver had gone to the wrong address. I was offered an alternative day & time but neither are convenient. Really poor customer service as the person I spoke to ended the chat when I asked what they were going to do to rectify their drivers mistake.”

Helpful Report

Posted 2 years ago

“Terrible courier just rang because he could find my added. I couldn't Really have as its temporary accommodation and don't really know myself. He then said don't worry I'll find it. Less than 50 sender later I reckon a text saying sorry we've missed you we left parcel at some bloke post office. I don't know where I am I told him that. I have disabled but my scooter is in storage as I had no where here to keep it safe. I suffer with several anxiety and self harm another reason I don't go out in public. Dpd couldn't or wouldn't help and just had the parcel sent back to the seller so I can get a refund. I'm appalled seriously. You don't treat people with disabilities in this way. I pay for a courier I expect a delivery not to just be dumped at a collection point. Shame on you for real. I'm bloody fuming.”

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Posted 2 years ago

“Avoid DPD at all costs! In the last year, they messed up so many of my deliveries! Their customer support makes up so many lies so they don't have to admit they lost my parcels or have no clue why the delivery people didn't even bother to do their job. I get messages from DPD all the time that I "wasn't home" (but I work from home on all days!), and they don't bother to ring the doorbell or read the delivery notes. My previous home had a reception that takes parcels for the whole building, DPD sent me a message "I wasn't home", even though in the delivery notes I wrote they can leave it with the concierge. Then the DPD manager admitted the delivery guy didn't even come close to my home that day but still had the audacity to sign the delivery parcel as delivered, while it was lost and made a random picture of another parcel. This company really needs to do something about their business!”

Helpful Report

Posted 2 years ago

“Given a one star because I couldn’t rate lower. Absolute rubbish. Came at allocated time to collect but couldn’t fit on van(full of deliveries) arranged to come back later, but didn’t although he barcoded the box and scanned it. Theoretically they’ve had it and lost it. Can’t speak to the local depot, not allowed, so have to wait in to see if they come today but my supplier has officially arranged for tomorrow. Another dat to wait in. Hope did go bankrupt, too much to hope for.”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews