DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,192 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,192 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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359

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel from Amazon supposedly delivered to me by DPD today. It wasn't. I had to go hunting for it around the neighbouring houses (in a scattered rural community), and eventually found it on someone else's doorstep. No point in trying to complain to DPD - it wouldn't make any difference.”

Helpful Report

Posted 8 months ago

“Terrible experience. No attempt to deliver my package and reason I got was the address I put had 16 buildings on the street (the apartment number was filled in and each apartment bell has name tags). What was even stranger was they did not suggest a drop off point rather they sent the package back to the store I ordered from.”

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Posted 8 months ago

“It's a second package that was sent to me by dpd and it's also lost. "adresse is not clear". Have no problems with other companies. Worst customer support ever. Don't use by any circumstances. Just throw your package away - it's free and outcome is the same.”

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Posted 8 months ago

“Parcel never got delivered, driver reported they couldn’t find address, despite another DPD driver delivering an exact same parcel (1 of 2) that were being delivered from O2. Sham of a company, still waiting on parcel🤬”

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Posted 8 months ago

“If I could give 0 stars I would. Inept driver who couldn't find my address - more likely didn't bother to try and find my address - followed by an inept customer service handler who kept saying my delivery details were incomplete despite being told and being able to see all the details were complete and accurate on their own tracking system! Was told to contact sender which I did and they got the same (fictional) story bit were able to get them to call me to say delivery would either be made that evening or the following day. Low and behold, delivery not made that evening nor on the following day. DPD absolutely useless again and worse than that, total liars. Shocking.”

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Posted 8 months ago

“This company should be shut down! They mess up and they don;t fix the mistake. No way of speaking with somone competent over the phone, other channels don't work!”

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Posted 8 months ago

“Was told that my delivery was on it's way that the driver was on delivery number 67 and I was number 69 so not to miss the delivery I went and stood by my front door next thing it updates to a missed delivery no knock just a picture of my front door taken from the road tried calling customer service by none of the numbers work so ended up on a text chat which was as usefully as a chocolate manhole cover it turns out the poor drivers are paid by completed deliveries only so if like mine it has to be signed they might not bother as it takes to long so no delivery a day wasted waiting for it a really poor delivery company there are better ones out there so if your sending a parcel use a delivery company that cares Date of experience: 23 July 2024”

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Posted 8 months ago

“Yesterday, they attempted delivery to a wrong address. I informed the courier about the correct address, he confirmed that he had corrected the address and that I would receive the package the next day, but today the courier called through a switchboard number, nothing could be heard, and then I received a message that the delivery could not be made. I called customer service and found out that even today they were trying to deliver to the initial address, and only after insisting did they tell me that they could not contact the courier because the line was busy and that I would receive the package tomorrow, the third day... I will avoid them at all costs in the future.”

Helpful Report

Posted 8 months ago

“Worst delivery company ever. Every time we sit at home waiting for our parcel to arrive and get a "Sorry we missed you" message. Lazy, careless team. No possibility to track parcels, time slots are too long and only given 20 mins before potentional arrival. No idea why big companies are still using this totally irresponsible service.”

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Posted 8 months ago

“Hopeless company, worse than Evri. They emailed me to give me a delivery time slot so I came home early and waited in, then the courier didn’t bother delivering it, instead took it straight to the post office and emailed me to say ‘sorry I’ve missed you’ , I couldn’t complain online as the courier hadn’t left a calling card with a reference number ( because he hadn’t been). I called and spoke to a lady after queuing on hold for 10 mins who asked me to hang up because there were two people on the line . Called again and was told my parcel would be sent back to where it came from if I couldn’t collect it. What’s the point of giving an address if they can’t be arsed delivering it? They won’t be my choice if I need to use a courier . DPD is not a courier company, they dump your parcels to wherever is convenient for them. Assholes .”

Helpful Report

Posted 8 months ago

“erview Reviews About Dpd Parcels Reviews 79 • Bad TrustScore 1.5 out of 5 1.3 dpd-par cels.com Company activity See all Unclaimed profile No history of asking for reviews People review on their own initiative Reviews 1.3 79 total 5-star 1% 4-star 1% 3-star 0% 2-star 3% 1-star 95% Ioannis Panagiotopoulos 1 review Rated 1 out of 5 stars 12 hours ago Unprofessional & bad customer service The worst delivery company out there in my opinion, If I the otion -5 stars I would choose it. I recently upgraded my contract and I ordered a new phone which was supposed to be delivered by Dpd, the first day the phone was not delivered due to a pin failure which was my mistake. I called the customer service and since then the situation went chaotic. They assured me that the pin will change but it never changed ( I have screenshots taken from the app as a proof ), it stayed the same for 3 or 4 days. They delivered the phone again and witrhout the pin changing there was a failure again. I was calling the customer service explaining the that I am not there and if they can leave a instructions to the driver to deliver the parcel after a certain hour, their response was "it is not guaranted". The only option I had was to get the phone 5 days later, I refused because it was not my fault that they were not listening. At this point it was very simple, give instructions to the driver but nope! they are a huge company and they dont have that simple add on "instructions to the driver". In the end I lost the contract and the phone, and now I have to do evrything for the beginning and go to an actual store cause the Dpd is not good on delivering parcels. The customer service is just awefull either they were lying or they dont know how to do their job correctly , the application is bad as well. I will avoid Dpd from now on, I know that a complain like that will not change anything but I hope whoever reads this will understand how bad they are at delivering parcels”

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Posted 8 months ago

“A guy Said he tried to deliver my parcel but there was no answer . I was sitting outside my front door when he was meant to have tried to deliver . Why lie it's not very professional?”

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Posted 9 months ago

“The 20kg heavy parcel was left in a public communal hallway. The lazy person did not ring so I could let him through the door to my apartment. He has the audacity to record it as being delivered to me. I have severe back problems and cannot lift a parcel of that size and weight. There is a notice on the front door of the building informing delivery services that parcels has to be taken to the residents apartment and not left in a public space. Absolutely disgusting. Now I can’t even add photos to my complaint!”

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Posted 9 months ago

“Driver "unable to find address" for the seventh time this year. No other carrier has this problem. No update via web site, customer services not answering phone. Deeply frustrating piss-poor service. Do they deliberately employ brainless drivers?”

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Posted 9 months ago

“Impossible to work with - had a 24 hour urgent delivery that the driver took a picture of our house, didn't bother to knock, drove off despite 2 builders being on the roof and myself positioned within 5metres of the front door. When calling up for assistance, they don't have a complaint procedure for consumers, cannot allow pickup from a depot and insist on delivering the next day - no idea of time, no confidence they won't repeat the same thing and drive off. Avoid this company!”

Helpful Report

Posted 9 months ago

“They lie and say they attempted to deliver a parcel when they blatantly haven’t. No evidence no proof of phone call. Avoid at all cost”

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Posted 9 months ago

“It’s outrageous that DPD take it on themselves to deliver your parcel to a shop of their choice without permission. What if you can’t drive or are disabled or old and can’t collect it. No other courier does this. It’s wrong!!!”

Helpful Report

Posted 9 months ago

“Had multiple deliveries not turn up with a message to say the driver missed you, each time the package had been damaged and had to be returned to the sender and a replacement sent. Awful service from delivery drivers and customer service. When I look on the app it says driver missed you and shows a random photo of a fire extinguisher . Can't even show the damaged parcel. Worst couriers ever!”

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Posted 9 months ago

“Wouldn't recomend to worst enemy Couple times happened that they send me email that my package is delivered and there is nothing in my post box When you try to contact them about it you can't”

Helpful Report

Posted 9 months ago

“Apple are fast to deliver a product and Apple are reliable however; the product leaves Apple no problem. The problem occurs when Apple sadly use the absolute abomination that is the DPD courier service. “The parcel keepers” I like to call them. I had a keyboard coming to me today and the delivery window was between 10:20 and 11:20 am. No problem. I was sat by my window for an hour waiting; (because I know what these couriers are like). So I waited and it got to about 10:41 am when my phone alerted me. It was DPD. “Sorry we missed you.” No card left because the driver didn’t even drive down my street. He couldn’t be bothered. So because of this I will NEVER use Apple Store online ever again - until they change their courier service. What a let down. I decided to call Apple but for some weird reason they couldn’t find my item on the system as the system was down. So I’ll be seeking a refund and sending the item back to Apple. If DPD can manage to send it back. The DPD online chat is useless. The staff just have a script to go by and use; “I’m sorry” platitudes; that won’t help me. I’ll be lodging a formal complaint against DPD and I urge people who buy from companies online to check what courier service they use. If they use DPD I suggest you shop elsewhere. Do not trust these poor excuses for a service. DPD are not fit for purpose. So; someone at DPD please give driver “Sachin” a map or maybe someone with him to help him to understand where to drive.”

Helpful Report

Posted 9 months ago

DPD is rated 1.1 based on 5,192 reviews