DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,606 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,606 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upgrade Phone from Tesco Mobile, asked to be delivered to a neighbor (a business address). Got the delivery confirmation with the name of the receiver "HI" Went through all the whole neighborhood, more than 20 addresses on the main road nothing was found. Called Tesco Mobile, but they couldn't / wouldn't help. Called DPD they put me on hold for ages, then said they couldn't reach the driver, but they assured me that they would contact me in a few hours and that the parcel would be delivered today. Got no message or call and the tracking changed from "Delivered to Neighbour "HI" at 09.39" to "Your parcel has been brought back to our depot at 09:39 on Sat 28 Oct 2023" and no info about when will be delivered "AGAIN". I work nights, spent all morning on this, and am now at work completely drained because of DPD's incompetence and disregard for their customers.”

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Posted 2 years ago

“Worst del company!! Dont use! Always says missed delivery even tho im home i even have cctv footage to prove that nobody was here and they keep saysing " drivers gps shows he was at the property" what a load of bo***cks”

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Posted 2 years ago

“Outrageous customer service as well as the delivery service. I have been waiting for the very expected delivery at home while receiving billions of messages from DPD UK about how the driver is nearby, then he is 30 minutes away, then that I am next, and then that the driver missed me when I am sitting right here at home waiting for the doorbell to ring. Now I an expected to go somewhere ON MONDAY to collect the parcel. Any attempts to contact the service via their much-promoted app ended up with two half-hour hanging on the phone, waiting for someone to respond. Eventually, I gave up very frustrated and disappointed. Absolute disgrace”

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Posted 2 years ago

“Been waiting for a parcel which was due to be delivered on 22nd October and it never arrived. I was advised delivery had been delayed prior to this and now it’s nearly a week later and there has been no further updates and no delivery. This was birthday present for family member which now has past their birthday. Their WhatsApp’s chat is bot and not helpful at all. Underhand delays happen but communication is extremely lacking. Not happy”

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Posted 2 years ago

“Didn't Pissing Deliver”

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Posted 2 years ago

“3 of us in the house all day. Expecting a large package containing wine. Got a message from DPD saying we weren't in - with a picture of a house up the road. Spent ages getting shunted between phone numbers as the website gives no option to complain. Now have a message I have to go pick up this large heavy package from a post office in a busy town centre. Very unhappy.”

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Posted 2 years ago

“For the second day in a row my food parcel has failed to arrive by the same driver. Contacting DPD customer services is useless and when they say they will call back they do not. My regular driver has been off and clearly the substitute driver is not fit for purpose”

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Posted 2 years ago

“I have always liked when my parcels were coming with DPD unfortunately this has changed and I think their rule of taking picture with open door is absolutely ridiculous!!! I have 3 big dogs and one of them has been professionally trained to be a protection dog which means he is very cautious of anyone coming close to the house . I live in a bungalow, I have a problem with my leg and it’s extremely difficult for me to put all 3 dogs in to one room just so I can open my door for DPD driver to take a photo !!!! I have private gates which I need to open to let driver in which should be enough for them to see that I live here !! Also I’ve asked on several occasions if I could collect parcel through the window and take a picture there but driver didn’t want to do it. On one occasion driver walked away as I didn’t want to open the door !!! I understand that DPD trying their best to make sure parcels had been delivered to correct address but I am sure am not the only person which is having issues with his stupid idea of taking pictures ! On the other hand I am really UNHAPPY to open my doors for some strangers who could be literally anyone wearing a DPD uniform !!! I honestly think this is the most ridiculous rule anyone could have think of ! And it should be changed !!!!”

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Posted 2 years ago

“My package was lost, they didn't even let me know.I would recommend this company to anyone 👎👎👎👎👎👎👎👎👎”

Helpful Report

Posted 2 years ago

“Message from DPD that my urgent delivery would arrive between 2:30 and 3:30 pm on Fri Sept 29th. At 5:30 pm I received at text…new delivery slot 8:15 to 9:15 pm Again no show with message “Sorry we missed you” No attempt was made to deliver item. Tracking showed it was within 4 mls of property. Overnight delivery finally arrived on Monday ! Email to complaints dept bounced. I had to resort to sending email via post !,, A week later I received an email stating they would investigate! Since then NOTHING, A driver for the firm told me that if staff are running late they will miss out sections of their route to make up lost time 😱 I do not think they deserve ONE STAR🙄😡”

Helpful Report

Posted 2 years ago

“Didn't get the parcel waited in all day when we contacted the company we got the parcel from they requested the GPS for the driver he was on the wrong street on both delivery attempts today I've waited in for another parcel and the driver has not knocked I got an email saying we missed you they haven't even tried to attempt a delivery an atrocious service”

Helpful Report

Posted 2 years ago

“STAY AWAY FROM THIS COMPANY ! I was supposed to receive a parcel on Friday between 10 - 11 o`clock in the morning. I take 2 hour off from work, wait for delivery driver, driver nowhere in sight. At 1 o`clock i contact DPD to see where my parcel is. I get a ring back telling me the driver is a bit late due to weather but not to worry he will get there. At 5:30 pm i get a message saying that the driver missed me and he will retry on MONDAY !!!! STAY AWAY FROM DPD ! If a business you buy from uses DPD request they send the parcel with someone else who can keep a schedule or dont buy from them. Boycott the company as this is the only way to make them care about customers schedule and time.”

Helpful Report

Posted 2 years ago

“Terrible delivery company Most of the time they don’t come near the house . Just say they can’t deliver can’t find me ( I’m on a main road) we have a shop opposite you could ask ? Pay for next day delivery get it days later just awful customer service”

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Posted 2 years ago

“Worst ever delivery company!! Keep receiving text messages saying “ we are sorry we have missed you”… A delivery company that only deliver parcels and yet are failing badly at it. Until when are we going to be the victims of this fake company? We should be able to choose who we would like to deliver our parcels. STOP the monopoly of this unprofessionals…”

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Posted 2 years ago

“Put a note on my deli every to delivery to back garden and notes that my back gate will be open. Received a notification to say my parcel had been delivered to front porch. Usually this wouldn’t be a problem however I’m away for a week so my parcel is sat on the doorstep for the next 5 days. I contacted customer services to try and rectify the issue of which I was told they would try and get the driver to return and put it in the correct place. 24hours later I’ve still not heard anything”

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Posted 2 years ago

“Liars. Said they attempted to deliver. I was beside the door all day”

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Posted 2 years ago

“I had a lot off delivery from dpd and 95% they never turned up on the day they said and leaving high valued parcels on my door step even know it says leave with neighbour i aslo seen one on guys on camera trying to open my front doors. Terrible shambles of a company”

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Posted 2 years ago

“Went to neighbours house despite having the correct address. Then DPD told me they can not get hold of the driver and I have to take another day off work to ensure I receive it. When I questioned if he went to wrong house again they just ignored me. Disgusting company”

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Posted 2 years ago

“DPD are the new Hermes of the parcel world. Today is the second time in as many months where I’ve paid to have my parcel delivered to my ‘safe place’ only to have it thrown at my front door and left to then get stolen. Absolutely woeful service, you’re better off tying your package to a passing car.”

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Posted 2 years ago

“Why do companies use these? We received a text at our table in our home saying we'd missed a delivery within the very minute we had supposedly 'missed it.' All other couriers are able to easily find us, as stated on our address at 'THE REAR' of a high street number. ONLY DPD can NOT do this and always, seemingly when it is important or deadlines. They have one driver called Chris who has been excellent. However, when he is not around this is where their ability to deliver on time ends.”

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Posted 2 years ago

DPD is rated 1.1 based on 5,606 reviews