DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Ayberk Bilgin

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a text/ email 8/12/22 stating that my parcel would be delivered on 8/12/22. I waited in all day and then got an email stating that the driver could not locate my house. I went on line and chose for it to be delivered to a local store/ pick up point. A further email told me it would be delivered to the pick up point on 09/12/22 but there was no trace it. A further email stated that it would be delivered on 10/12/22, but no sign of it. A further email that it would be delivered on 11/12/22 but again no sign of it. Now the tracking just says it is at a depot miles away in Stoke. This company is inept and this is not the first bad experience. You cannot get hold of anybody to speak to and the on line chat service is an automated machine. Useless. How come so many other couriers can pull off a decent service but not these jokers? Date of experience: 11 December”

Helpful Report

Posted 2 years ago

“Delivery paid for and expected Friday. Due to "technical reasons" delayed till Saturday, then same reason Sunday. Messaged with a time on Sunday morning then cancelled due to "technical reasons" for Monday when I'm back at work 😑. Very hard to contact and communication of cancellation not received by email until 5.30 in the afternoons. Really disappointed.”

Helpful Report

Posted 2 years ago

“I have had the same message for 5 days saying there us a delay on your parcel will be delivered today, then get a message saying it will be delivered tomorrow. Had this since 5th Dec now the 11th and low and behold the same f' ing message. Ffs Sort yourselves out”

Helpful Report

Posted 2 years ago

“Absolute bunch of clowns. They said they have attempted a second delivery today, I’ve been in all day working on my car at the front of the house. No failed delivery card. Conflicting messages on their website saying it’s been held at their Depot + out for delivery + at the collection point, went to the collection point, no F**ing parcel. Please please everyone and businesses do not use DPD. They are a crock of sh*t..”

Helpful Report

Posted 2 years ago

“A driver named Richard had a 140+… A driver named Richard had a 140+ packages to deliver I was their 146 drop off I saw him pull up from the 4th floor of the building waiting by the buzzer to then release he didn’t even leave the van I received a text stating I wasn’t home so I must now pick up my own package the disrespect I was waiting all morning to have you do lazy work and tell a lie nah you lot need to do better attached is the culprits picture”

Helpful Report

Posted 2 years ago

“They have had my parcel at the local depot for 4 days. Every day they say it's going to be delivered and every night I get an email saying there's an issue and it will not be delivered to the next day, it's like living through groundhog Day. Customer support is absolutely terrible, never pick up the phone, never answer emails. I will never buy from a company again who use these for their delivery.”

Helpful Report

Posted 2 years ago

“Ordered 2nd Dec via Prime for 6th Dec delivery.Parel at Hinckley, then Morley for a few days delayed due to unexpected issues. Each day they updated to say ot would be delivered that day. I contacted seller to chase it up, they then promised delivery today, but now have said tomorrow. Apparently the parcel took a trip down to Birmingham last night 90 miles from me, but is now on ots way back to Morley again, about 15 miles away. I feel so sorry for small businesses who have been caught up in this dreadful service.They also lies that they had tried to deliver Monday 5th and that I had rescheduled.”

Helpful Report

Posted 2 years ago

“Still waiting after a week for a parcel being held for days at dpd depot 10 miles from where I live. Being told daily it will be delivered. Still waiting.”

Helpful Report

Posted 2 years ago

“Utter clowns!! A next-day delivery has still not been made. Its almost 3 weeks with no eta - The current status of my parcel now reads 'Your parcel has been delivered and received by DELIVERED ' Their Live chat agents Jenifer & Neha purposely ended the live chat by pretending not to have received a response even though I typed several messages which shows just how useless they are. I just want some answers and so far I am not getting anywhere with this pos company.”

Helpful Report

Posted 2 years ago

“Lost or stolen package at the Morley depot which they have admitted... it was supposed to be delivered on the 2nd its now the 10th when I called they said it went missing on the 4th BUT still even today I'm getting emails saying its delayed by 24 hours and will be with you tomorrow . even though they know its been lost or stolen at their depot”

Helpful Report

Posted 2 years ago

“Useless company, I paid for next day delivery and am still waiting nine days later. This company are a joke and should be closed down.”

Helpful Report

Posted 2 years ago

“DPD service is terrible, paid for next day delivery. Every day I get a text telling me what time it will be delivered and then later I get another saying due to a problem it will be delayed until the following day. 5 days later now and I’m still waiting. Not the first time either I have had this experience. They take your money and really don’t care about good customer service. They is no where on their website to post a complaint or contact customer service, because they simply don’t care. stay away from them, dishonest company taking money for a service they cannot provide.”

Helpful Report

Posted 2 years ago

“Terrible company- driver B Mani - came to my building, took a photo of the front door, posted the photo of the door, and photographing the door buzzers, said he couldn't make the delivery. This company are a joke. It's the 3rd time in last 3 months that they have not delivered when they say they would. Time-wasters. Inefficient, inept company that don't deserve your business. Stay well clear.”

Helpful Report

Posted 2 years ago

“Shocking service, a week late (still not arrived) with an important guaranteed next day delivery, with the excuse that they have too many parcels. We used them with a previous company and stopped due to their unreliability.”

Helpful Report

Posted 2 years ago

“I live in a tower block and DPD don't deliver to my flat as they should. They either dump the items in the entrance of the building, where they are likely to be stolen, or they take it direct to a drop off point, sending a message saying they attempted delivery when in fact they never did. I will put a date below, but this is a repeated experience for me”

Helpful Report

Posted 2 years ago

“6 DAYS for NEXT DAY SERVICE as a small business covid was bad enough trying to survive now we are faced with Royal Mail and all these couriers who do not care less If you cannot deliver the next day DO NOT TAKE OUR HARD EARNED MONEY ....6 days ...this is theft you are stealing money and not delivering a service that's promised You should be ashamed”

Helpful Report

Posted 2 years ago

“Corporation policies to demise of us all Perishable next day delivery was held at the depo. I was informed that it will be resolved within 24 hours. When the delivery was released, it went all the way to my local depo just to be stopped last minute as it was a day to late. The produce is send frozen by the seller in an insulated packaging, the temperature is below 0*C so I was happy to wait one day. They said the parcel will be disposed off. I said that I happily take it on my own responsibility, but they refused to release it. Over £200 worth of premium beef and chicken from a hard working regenerative farmer will be thrown in the bin for rats to feast on! Appalling policies, I'm not a child I can decide without DPD's help if food I buy is good for my consumption. On the same day they have received the parcel from the seller DPD emailed me that it will be delayed. So they knew straight away that it will not arrive on time and they will inevitably dispose of it. Instead of returning it to seller to avoid waste they continue with travelling it around to finally throw it in the bin. It is absolutely heart breaking to know that this food will be wasted in those hard times when a lot of families struggle to feed their children. To hell with those corporations!”

Helpful Report

Posted 2 years ago

“For the last week, they kept notifying that a delivery slot is scheduled in the afternoon to deliver the item, then it is rescheduled for before 10:00pm, then on the tracking, they leave message to say "Sorry, attempted to deliver but missed you" - What a lie !! I was waiting the whole time, but they never turned up. Even when I left message on the tracking to say leave parcel on the front porch - yet again received a missed delivery. Two different vendor orders using DPD - same missed delivery messages and reschedules over many days without success. Gave up with them in the end and cancelled item !!”

Helpful Report

Posted 2 years ago

“There is one current DPD delivery driver to our area who always does as i ask on the order form and phones me when he arrives as our lane is narrow and he is not keen on bringing his van down it. I meet him halfway up and appreciate his co-operation and care. The others choose to deliver to the house at the top of the lane (which does not share our postcode) and do not phone me. As there is often no-one in in this house during the day I have come to realise that they leave my items outside that house’s front door or round the back. A bunch of flowers left round the back wilted as the house-owner didn’t go out that way for a few days so didn’t see them there. Not having received the bunch, my sister ordered another bunch for me which, memorably, were this time delivered to under the hedge at the top of the lane. A passing walker saw them there and kindly picked them up and brought them down to us at the bottom of the lane. All these mis-placed deliveries were noted as delivered to the correct place. I have spoken to DPD staff about this on several occasions, to no avail (presumably nothing is passed on/along/back) and will now not order from companies that use DPD, it is not worth the hassle. My preference by far is for Royal Mail who operate a professional service (and i support their strikes).”

Helpful Report

Posted 2 years ago

“They lie. I cant be bothered to waste time explaining why. I’ve already wasted too much time with this company. Please never order anything from a business that uses DPD”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,106 reviews