DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,110 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1. They delivered pay parcels to different addresses. 2. They lost my laptop and spent a whole week lying to be that it will be delivered the next day when that didn't happen, they would say the day after and so on. I'm still waiting for my pc. 3. Customer service in the complaints department still hasn't contacted me yet.”

Helpful Report

Posted 4 years ago

“High risk shielding category with sign on the door as per your company instructions..."Simply leave a signed note, attached to your front door, instructing our driver where your parcel should be left. He will take a photo of the signed note, along with a photo of where he has left your parcel as proof of delivery". Such a shame the stroppy driver hasnt read your companies instructions, threw a hissy fit when we refused to the open the door and refused to leave our parcel throwing it back onto his van and more than likely has broken the contents. Should be noted that this is not our usual driver, he is nice and helpful unlike the buffoon we had tonight”

Helpful Report

Posted 4 years ago

“Two deliveries in a fortnight to NN10 6EE on behalf of the same retailer. The first was delivered to the neighbour despite the neighbour insisting it was the wrong address - the driver didn't give a monkeys. And today I waited in all afternoon before getting the "missed you" text. This time tried to deliver to the OTHER neighbour and gave up. Truly, truly awful company.”

Helpful Report

Posted 4 years ago

“The worst service, 2 missed deliveries, 1 missed day at work, no call or anything informing why, Terrible service all round!”

Helpful Report

Posted 4 years ago

“The messenger found me downstairs, carrying my twins upstairs, to the 3rd floorwhere we life. He said he will not carry the package as i was already there. Very little empathy, and very bad way to talk to a customer”

Helpful Report

Posted 4 years ago

“Shocking Disgraceful Driver Behavior . Broken goods . The Driver says he delivered it but nothing was .”

Helpful Report

Posted 4 years ago

“horrible driver, don't want to deliver parcel, he just comes to take picture of outside building and leave while we are chasing behind him and ignore us completely”

Helpful Report

Posted 4 years ago

“Friday 4th Sep = "Great news, we have your parcel and it's on its way to you". Liars. Parcel hasn't arrived and will now probably be delivered on Monday now because they won't deliver over the weekend.”

Helpful Report

Posted 4 years ago

“Absolutely pathetic Service!! Delivered my urgent parcel on wrong door number with image on delivery they provided as proof justifying my complaint, when I called CS they lied and refused to accept the error. No resolution offered to me. Waste to money and time !”

Helpful Report

Posted 4 years ago

“Awful company, rude driver, drove past made no attempt to deliver parcel”

Helpful Report

Posted 4 years ago

“I waited home all day. Dpd liar claimed he tried to deliver. He didn’t. I saw him drive past my apartment without stopping. 45 minutes I am informed he tried to deliver and left a note. He did neither of these things.”

Helpful Report

Posted 4 years ago

“Why businesses use DPD is a wonder to me. They absolutely messed up the delivery of my item even when the seller advised them to deliver the item to my home address and following multiple phone calls from me to DPD to advise them to deliver to my home address. They still tried to deliver to the local store and when the item could not be scanned in by the store, they advised me that it would be delivered to my home address but told the seller they were sending the item back to them as it was undelivered. The seller then advised me of this and refunded my money immediately. Can you believe that when I got home, DPD had delivered the item to my neighbour and now the seller has to spend their money arranging another courier service to pick up the item as I had already placed an order with another seller as soon as my money was refunded. DPD is notorious for bad service and I truly wonder why businesses still use them, to their detriment.”

Helpful Report

Posted 4 years ago

“Yet another DISHONEST DPD driver Said he came at 18.17 and took a photo of a hedge from the road about 400 metres from my house I had paid extra for quick next day delivery Will now check with sellers if they use DPD couriers - if they do I'll buy elsewhere”

Helpful Report

Posted 4 years ago

“horrible company, they are thieves, this morning I received the box of my new phone EMPTY !!!! the box was open, the tescomobile seal was torn and they took the phone from me leaving me only the box with the headphones and the charger, a 1300 pound phone !!! do not trust !! I will never do this again and it has not just happened to me, many friends have received empty packages .. yuck”

Helpful Report

Posted 4 years ago

“Same as many other Customers-tell us the truth . Driver is running late ! . Look on tracking and he’s back at the depot!”

Helpful Report

Posted 4 years ago

“I wish I could give no stars. I was waiting for a delivery on the Friday and monitoring the tracking system when I saw that they had supposedly attempted delivery on the Thursday but I had ‘refused to accept’. I was very confused as I got no text or email warning me that they were going to try and deliver and I was in all day on Thursday by the door waiting on a tradesman. They definitely didn’t come when they said they did. I called to query but was told my order number didn’t match my postcode so they wouldn’t talk to me and I had to call the seller. Seller confirmed that the details were correct and told me not to worry as DPD were obligated to attempt delivery at last 2 times. They didn’t try again - item was shipped to the Midlands immediately after the supposed attempt on Thursday and returned to Germany immediately. Item is now sold out and so we’re left in the lurch. No one has replied to my emails or formal complaint, and I can’t get through on the phone. Absolute cowboys with no transparency or accountability.”

Helpful Report

Posted 4 years ago

“ooooo my god,,, DPD must be the worst shipping company on this planet... been waiting for a package from england to denmark, it never came, they returned it to sender. but dpd have never contacted me about it was here, no message, no noting. and its not the first time this happen with DPD... if i dont get the postage back i paid for, from seller, u should give me that money back...”

Helpful Report

Posted 4 years ago

“They will not allow drivers to deliver early, do not make any allowances for toilet breaks, traffic jams, businesses not opening gates, not being able to park, and they only give a short window for each job which is not changeable. Feel sorry for the drivers.”

Helpful Report

Posted 4 years ago

“Terrible delivery company Never find address (only delivery company that fail to find us) Not able to speak to someone direct to sort issue Just awful awful company So far 20 mins the agent has been typing - after admitting the driver clearly went to wrong house (sent a photo of a property I can’t even find on my street) Still waiting!”

Helpful Report

Posted 4 years ago

“I can’t actually give them no stars but would if I could! Apparently delivered a package but not to me, then confirmed they had lost it in the depot. No problem - will deliver Saturday instead of Friday. Then Monday (but realised it’s a bank holiday) so then Tuesday. Called today to see what time and no - it’s tomorrow (Wednesday) now - though won’t hold my breath. What a total shambles. 3 managers not bothered to call back, director of customer service and exec team all doing nothing.”

Helpful Report

Posted 4 years ago

DPD is rated 1.2 based on 5,110 reviews