DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly I'm not one for writing bad reviews but this company atm is a literal joke between not delivering parcels to dedicated location to just bad practices. I'd give zero stars if I could.”

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Posted 2 years ago

“Absolutely disgusted with dpd service..3 days running said out for delivery,not once did they try to....4th day an email saying they were sending it back to the retailer🤬”

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Posted 2 years ago

“Have not received parcel. Had a text everyday saying it will be delivered next day. I'm furious. If I had an option for zero stars it would have been that.”

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Posted 2 years ago

“Very, very bad !!! It’s the worst delivery company ever! It never happened to me before, for a parcel to be lost and nobody to give me an update or anything. I paid for my parcel to be delivered to a post office and is unacceptable they couldn’t even deliver it there, but just loose my parcel. They sent me a random pic with a few parcels and a guy ( John, apparently), but my parcel is nowhere to be found. I was supposed to be contacted to pick my parcel after I contacted them, but nobody ever got back to me. It’s just ridiculous! I completely dislike this company and their services. What evidence is that photo full with parcels?”

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Posted 2 years ago

“Absolutely disgusting company. Waited 13 days for an expensive parcel that is still at Hebburn Depot. Everyday the same message your parcel is out for delivery every night delayed. After numerous attempts to contact customer service finally got through to a rude an abrupt lady who finally said my parcel was on the van and would be delivered that day and still no show. I advise anyone who is wanting a parcel delivery to make sure DPD is not the courier and I hope businesses stop using them before they lose custom”

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Posted 2 years ago

“Delivered on the day they agreed, between the times stated. Parcel in perfect condition.”

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Posted 2 years ago

“Absolutely appalling service yet again another parcel delivered to a totally different address, told the driver had gone back to collect it and will be delivering straight away total lie, a day later parcel now nowhere to be found DPD won't do anything about it, now telling me to contact the company I got it from and won't do anything unless the company requests an investigation, DPD you incompetent people, you lost the parcel and know your driver has yet still won't do anything. All your drivers job is to read an address and go there has anyone one bothered to look that maybe it's the driver stealing the parcels and just taking a picture outside any house then putting it back in the van as it's happening way too often”

Helpful Report

Posted 2 years ago

“Where is my dog food?.....again? And my perfume. The dog food that you last were meant to deliver NEVER reached me, and as a result i had a refund because you 'lost ' it, now i am waiting again. I need to feed my dogs. This food is a week late and after being fobbed off for a month before you admitted losing the last 6 bags of food, i am concerned that the same has happened. Can you please look into where my dog food and perfume, which were both premium delivery, are as a matter of urgency. This cannot keep happening. This is the third order of mine that's been delayed or lost and this is diabolical that it keeps happening. It's not like you don't have driver in my area because i see them drive past my house all the time, including times they were meant to deliver!”

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Posted 2 years ago

“I've been given 2 time slots so far on for 11/12 & one for 13/12 & still not been delivered. supposed to be delivered today but so far no time slot given. Have been 47 in queue for 45 minutes now. my parcel is fresh roses so imagine the'll be dead when/if they arrive!”

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Posted 2 years ago

“Really shocking! Been waiting every single day on my new phone delivery even it was out for delivery on Mon (12/12/22) and literally few mins away from where I live and not delivered and went back to Edinburgh depot!!! Not helpful customer service and he hangs up on me! My new phone is still being "held at depot" what a joke!”

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Posted 2 years ago

“Wish it was possible to give no stars....talk about terrible service and no regard for their customers. After two weeks of daily "Your parcel is coming today" SPOILER ALERT: It never came...any day, I finally reached out to Amazon to discuss what was going on as there is no contact details for them available to me in my country. It was then that I discovered that at some point, they handed over the delivery to AusPost (another absolute Sh*tshow of a company) and that my package was waiting for me to collect it. Not that AusPost bothered to tell me, or leave any card. DPD didn't bother to update or let me know and neither do Amazon. Disappointing customer service all round. I will definitely not be buying any products if I see that DPD is the delivery partner as they are clearly incompetent.”

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Posted 2 years ago

“the package was delivered to the wrong address, the driver had poor eyesight probably. Customer service Birmingham very rude put the phone down on him”

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Posted 2 years ago

“Worst service ever! STAY AWAY”

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Posted 2 years ago

“They continual fail to met the delivery slots that they set. It appears that they have a route they stick to and if you are at the end of that route and they don't have time to get to you - too bad and it happens over and over again presumably until it's less busy and they can get to you. It's a terrible system. Many failed timeslots later they still haven't delivered my package.”

Helpful Report

Posted 2 years ago

“I have had the worst experience with yourselves. I have received a message stating my item had been delivered to me today when I never received it. contacted DPD who simply said they did not know why their driver had not uploaded any proof of feluvery and or GPS location for delivery and they had no idea why the driver uploaded delivery status as been delivered and what had happened to my parcel. they did not even seem to know who the driver that had my parcel was and simply said because it stated delivered to my address there was nothing they could do and were not going to investigated which means my item could have been stolen, lost, delivered to someone else and they simply don't care. I would never recommend and am looking at all the options I have, including legal, to find out where my item is and get this sorted.”

Helpful Report

Posted 2 years ago

“Awful, awful truly awful service. Messing with people's lives, having people wait in for days to not recieve their parcel. One think is certain DPD categorically DO NOT DELIVER! I have screenshot evidence of my phone with a 1 hour time slot, the driver was in my area and instead of delivering to me he was getting further and further away. Customer service is non existent and offer absolutely no help. I was tracking the driver for 3-4 hours waiting, he delivered 28 stops in this time. I currently deliver for amazon and 99% of our drivers deliver 20 stops an hour, DPD is terrible in comparison!”

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Posted 2 years ago

“Absolutely the worse global shipping company on Earth! I have ordered from Amazon.com in the USA and Thailand and have been receiving my parcels in 7-10 days via USPS, ECMS Express, SF Express, DHL, or UPS. I am now in Japan for two months and ordered some items I need ASAP. Amazon shipped two orders via DPD. I thought: who is this company? Well both parcels have yet to be delivered after 2.5 weeks! The Amazon tracking is stuck at 2 days after shipping, with no updates. If I take the DPD tracking number and try to track on their site it says the number cannot be found. One parcel to Japan was shipped via ECMS Express and I got that one in 7 days. I CONTACTED AMAZON AND TOLD THEM DO NOT USE DPD EVER AGAIN TO SHIP ANYTHING TO ME IN JAPAN!”

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Posted 2 years ago

“They are biasing parcel delivery to, to small parcels first, this is prejudice. I've been promised tommorrow for a week , still no parcel. It's disgusting. Worse thane Hermes where.”

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Posted 2 years ago

“If I could give zero stars I would do. My order for a much urgently needed mobile phone should have arrived next day delivery on Dec 4th despite being shown despatched it never arrived and since then never been re despatched but showing as delayed due to unexpected due an unexpected issue. I have rang every morning for updates and on Friday I was advised my parcel is now missing and to go back to the seller for a refund or replacement. I did exactly what they recommended, but that’s another issue, only to receive an email from DPD that my parcel was due to be delivered Saturday- no show, then Sunday-no show and now today Monday 12th Dec still no show. The latest update is delivery anytime up until Thursday. I cannot help but feel the useless delivery company is fobbing me off and having a laugh at my expense. So before you decide to use “Diabolical Parcel Delivery “ have a rethink and save yourself the stress and upset.”

Helpful Report

Posted 2 years ago

“Address: Chris Harrison, Flat 4 Radnor House, Moseley Street, Stockport, SK3 9HW Parcel Number: 1550 3807 557 319 5 Where has my parcel been? Date & Time Location Description 10 Dec 2022 16:30 Manchester There's a delay with your parcel and it's being held in our DPD Irlam depot 09 Dec 2022 17:23 Manchester There's a delay with your parcel and it's being held in our DPD Irlam depot 08 Dec 2022 22:00 Manchester There's a delay with your parcel and it's being held in our DPD Irlam depot 08 Dec 2022 07:33 Manchester Your parcel is at our Irlam depot 08 Dec 2022 05:59 Manchester Your parcel is at our Irlam depot 08 Dec 2022 05:41 Manchester Your parcel is at our Irlam depot 08 Dec 2022 05:35 Manchester Your parcel is at our Irlam depot 06 Dec 2022 14:44 Manchester There's a delay with your parcel and it's being held in our DPD Irlam depot 05 Dec 2022 23:11 Manchester Your parcel is at our Irlam depot 05 Dec 2022 01:11 Manchester Your parcel is at our Irlam depot 04 Dec 2022 19:20 Manchester There's a delay with your parcel and it's being held in our DPD Irlam depot 03 Dec 2022 14:54 Manchester There's a delay with your parcel and it's being held in our DPD Irlam depot 03 Dec 2022 10:18 Manchester Your parcel is at our Irlam depot 02 Dec 2022 13:24 Manchester Your parcel is being held in our DPD Irlam depot 02 Dec 2022 00:57 Manchester Your parcel is at our Irlam depot 02 Dec 2022 00:55 Manchester Your parcel is at our Irlam depot 01 Dec 2022 18:01 Amazon We've received your order details, but have not yet received your parcel 01 Dec 2022 16:44 Hub 5 - Hinckley We have your parcel, and it's on its way to our Irlam depot I had a second parcel delivered from Irlam depot after 2 days,when I asked why original parcel was not sent at the same time,I was told our scanners are not workingI asked how did the second parcel get here then, told it was because it is from a different sender”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,106 reviews