DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a Saturday delivery but DPD are jut delivering to my pickup location until Monday. They say it’s too late to change the date even though that was booked and paid for. Rubbish attitude from customer service agent who basically said tough. DPD your service is appalling”

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Posted 2 years ago

“They went to the wrong address twice. I haven't received my parcel yet. I asked them to delivery to a new address in self-service and they went to the old one. Self-service tells the delivery person to go back to the old address. The delivery person never called so I have to find out all this on my own, through self-service and through customer service which is really slow.”

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Posted 2 years ago

“Driver didn’t wait for me to answer the door.”

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Posted 2 years ago

“One Star ! and that only because I cant give them NOTHING which is what they deserve. The third package in a row that has not made it. Incompetent Inept LIARS "Your parcel was refused"! - Because thats what you do when you've waited in all day isn't it. Absolute liars and my CCTV says otherwise. If I was a company trying to sell goods I wouldn't go within a thousand miles of these utter CRETINS !!”

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Posted 2 years ago

“Shocking service Eta on parcel 1542 and 1642 its now 1930 No parcel no text/email Paid extra for next day delivery from a supplier. The tracking showed driver 2 roads away now it's going away from mine. Abysmal service. Glad I didn't pay for the before 10am service.”

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Posted 2 years ago

“Driver delivered and left parcel at some random address, they were supposed to get a signature or at least see someone but they didn't. No way to get hold of DPD customer services. Total shambles. I get a sinking feeling whenever I see a supplier sending by DPD because this has happened before.”

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Posted 2 years ago

“Worst delivery company I have dealt with cost me alot or money due to incompetence”

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Posted 2 years ago

“1 star is flattering but a well-deserving lesser rating is not an option …not for the first time, this service has been woefully ignorant as to the meaning of customer service …but no need to rant, other reviews say it all! In future I will avoid any purchases where I have prior knowledge that the vendor is using this firm! I would personally never use them, as I don’t need this level of service (overstatement!) to be seen as a reflection of mine!”

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Posted 2 years ago

“Apparently” after my Saturday absence, the parcel was scheduled for today. From a to z, this company offers only lies, both driver and customer service. Both parties just providing false information. What I don’t understand is, how can customer service accept that the driver, lie that I was not at home, attaching a photo of the building and the street which clearly isn’t mine address. Honestly for such disrespect and confirmed lies he should get a reward. Moreover, while the customer service kindly informed me that around 7 the driver would come back with my parcel, which never happened. I just find out that from 6.30 no one is working, both the driver and customer service. It’s absolutely gross lies.”

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Posted 2 years ago

“Rubbish! I have paid almost 7 pounds for my parcel to be delivered next day and it hasn't even been collected! Absolutely rubbish. Don't know why shops are working with them? Frustration and dissatisfaction.”

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Posted 2 years ago

“Abysmal. Parcel went missing and DPD refuse to refund even the delivery fee stating that three weeks later the parcel is not "lost" it just "cannot be found". Risible customer service department who claim that as I booked through an agent it there is nothing they can do even though their own tracking system shows very clearly that the parcel was lost in the DPD system three weeks ago.”

Helpful Report

Posted 2 years ago

“Absolutely rubbish service. And this is an euphemism. I had the misfortune to get them as delivery drivers-had I known, I would have not bothered to order from that place at all. I received the text about my delivery in the morning and obviously, knowing their history, I stayed home waiting for them. The driver rang my neighbour and then left. I received a text saying I wasn't home and they will try on Tuesday after the bank holiday. I was literally looking at him from my living room window, I even heard the door bell from my neighbour's but by the time I got to the window he had already got into his car and couldn't hear me. I placed the order as I needed it for my son in time for Easter. I cancelled appointments to stay home that morning and half afternoon. And their drivers are absolutely rubbish. It is the third time I get this kind of service from them. I can only and fairly assume it is the company to blame for having so relaxed rules..Don't you have SLAs?KPIs? How do they work out for managers? Is your motto the client is never right? Do your drivers ever get penalised for doing this? How can you say your driver is in the area but will not return when he clearly and deliberately took the decision to just walk away insteadof paying attention to the number he has to deliver to? Was he in a hurry or late to other deliveries? It is absolutely disgusting the way your system does not work. You chase your drivers to deliver that they end up providing a low service. Bad! Shameful”

Helpful Report

Posted 2 years ago

“Shocking. Liars. Past 3 parcels were 1. Left at someone else's house a mile away with a similar house name 2. Took 3 days to get to me, and 5 phone calls 3. Didnt bother trying, left at a parcel shop 3 miles away”

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Posted 2 years ago

“Paid for next day delivery and was quoted a time between 2-3pm. Stayed in all day and at 13:50pm I received a text/email saying that I wasn’t in and they’ll have to deliver it on the 19/4/22. Looked through the recording on my Ring doorbell camera incase I missed the driver and I can see those no one turned up. Adrian (the driver) obviously couldn’t be bothered to deliver the parcel to me or wanted to get off early. After calling their helpline, they said there’s nothing they can do but just for me to wait till the 19th April. Absolutely furious as it’s something I need for Saturday hence why I paid for next day delivery.”

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Posted 2 years ago

“They do not even ring the bell or knock. It is an absolute joke of an organisation! Delivery drivers are absolutely useless these days, they simply do not care and this company I'm sorry to say is just not fit for purpose!”

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Posted 2 years ago

“I was waiting for a parcel to be delivered by Kamal then I get a message saying as I wasn't in its been taken to the nearest collection point I haven't been out as I'm disabled no delivery person has been near my house I'm disgusted with this service”

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Posted 2 years ago

“Absolutely appalling delivery service. I paid for next day delivery. I was in but they said they attempted delivery but will now redeliver (after taking it back to the depot 6 miles away) to a local store approx 100 yds from where I live in 2 days later. Where is the common sense and ecological thinking.”

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Posted 2 years ago

“Your driver didn’t bothered to knock the door. We got cctv and driver only opened van doors then scanned barcode and made picture of our house and drive off. Twice in two days row.”

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Posted 2 years ago

“Simply shocking, gone from being the best to the worst carrier. Can't get hold a human, everything is automated. Sent me a message I have requested a change in delivery date, which was a lie. I did no such thing. I was expecting delivery as planned. they have just before so bad.”

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Posted 2 years ago

“Paid £9.99 for VIP delivery time slot and they still came 2 hrs after that when I was at work. No way to contact a complain department, no way to speak to a human over the phone or chat online. Where is my money???”

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Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews