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DPD Reviews

1.1 Rating 5,273 Reviews
3 %
of reviewers recommend DPD
1.1
Based on 5,273 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 27th June 2025
Uniquerecoveryfirm(AT)Gmail....com
DPD 1 star review on 25th June 2025
Ian
DPD 1 star review on 25th May 2025
Anonymous
DPD 1 star review on 22nd May 2025
Mehran
DPD 1 star review on 22nd May 2025
Mehran
DPD 1 star review on 22nd May 2025
Mehran
DPD 1 star review on 3rd May 2025
Aleksandar
366
Anonymous
Anonymous  // 01/01/2019
Absolutely terrible service. Husband took a day off work (unpaid) to wait in for the arranged delivery. They “forgot” to put my parcel on the van. I only found this out when I rang to find out what time it would be delivered. Got the phone put down on me 3 times and laughed at by the advisors. Promised calls back-24 hours later I’m still waiting!! Then told because it was my fault the item hadn’t been delivered(?! Despite being told that my parcel had been missed by the depot and never went on the van!) they couldn’t deliver it the next day and I would have to wait until Monday. Rude and unhelpful: an absolute disgrace.
Helpful Report
Posted 3 years ago
Words fail me on how incompetent this company is. Two emails and text messages to tell me my parcel hasn't been able to be delivered. I've sat all day in my office looking at the drive. No delivery. Then the picture they took is of the secondary school next door which is open btw. Took the time to drive out to the village but couldn't be arsed to actually look for the address. Why is this company even trading? Karcher are a bunch of idiots for employing them to deliver their products.
Helpful Report
Posted 3 years ago
Gave me a one-hour timeslot on a Friday morning when I had other things to do and told me it could not be changed. Fine, I scheduled my plans around that. Then the parcel did not arrive within the one hour window. About 30 minutes past the end of the one hour window, they gave me an updated delivery time. The parcel did not arrive by that time, either. It is now an hour and a half past the end of the 'one-hour window' and my parcel is not here. It is a cake that I need for a birthday party tomorrow, but I cannot sit here all day waiting for it. Bad service, inaccurate timeframe. It is also irritating that they say you cannot change the one-hour window, but they can apparently change it whenever they feel like it.
Helpful Report
Posted 3 years ago
Paid extra but received item late. Rang up and the lady said we can deliver the item next day, well I didn't pay for next day delivery. If you say you are going to deliver on the day in the time slot you provided you should keep to it. When I eventually got the item the delivery man was holding the item in the corner so it bent. It was card stock so needed to be handled better. I had to send the item back as it's no use to me now.
DPD 1 star review on 4th March 2022
Helpful Report
Posted 3 years ago
What went wrong well everything said no-one was home even though my cctv shows no driver even got to my address. The photo the driver uploaded to prove that he had tried to deliver showed a car send a hedge both of which I don't own. The sender then changed to express delivery before noon on next day. Dpd emails then said delivery after 2.30 And they want more directions even though I've installed the DPD app using what 3 words. Words fail me at the levels of indifference and incompetence shown
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Posted 3 years ago
Very angry Very angry. Message to say no signature needed but then parcel taken to ‘local’ collection point which was anything but local. No option to contact them or re-arrange delivery. I had to drive into town, pay car parking and waste an hour collecting. To make it worse, loads of messages saying I was helping the planet by collecting. Really???
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Posted 3 years ago
The DPD delivery drivers do not even attempt to drop your package it's clear as the picture is usually a random lane or house. I don't know why any companies use them!
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Posted 3 years ago
Late and a lack of transparency with every delivery.
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Posted 3 years ago
I agree with all the bad reports waste of time waste of money oh think managers are virtual
Helpful Report
Posted 3 years ago
I unfortunately had to make a claim for a lamp that was collected from the seller by a DPC courier and delivered to my door. The lampshade and base were well packaged. Just about everything is on their excluded items list for sending. What's the point in the courier if their is such a list? My lamp base was smashed and it can only be because the parcel was roughly handled. The shade itself was in a box inside the box and fine. Although base which is quite delicate, was wrapped in bubble wrap and the box was lined with large bubble wrap. My claim was refused! Any excuse not to pay out for their couriers handling of the package. Never use them again.
DPD 1 star review on 2nd March 2022
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Posted 3 years ago
Absolutely awful. They didn't even attempt to deliver it because it was small enough to be posted , they just left it at a shop
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Posted 3 years ago
I waited in my house for a delivery, they never even knocked on or rang my doorbell, just shoved a depot card through the door. I went out to stop the driver but he drove off, blatantly ignoring me. Then today, found out my parcel was being delivered by dpd between 12:45-1:45. I was worried I was going to be late in, so I had a safe place specified just in case. I arrive home exactly 12:45, to find dpd driving off from my house, and not leaving my parcel in a safe place when it does not need a signature. Abysmal company.
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Posted 3 years ago
The usual !! This has happened on 3 occasions now. I wait in for the delivery and get a text to say 'we were not able to deliver your parcel as you were not home', even though I have sat in and waited especially!!!!!!!!!! If I now see my package is going to be delivered by DPD I ask for it to be sent by another company.
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Posted 3 years ago
The same parcel had to be organised twice as the first delivery was completely messed up, the second time it was organised for a Monday delivery so decided to WFH on the Monday, only to be updated on Monday at 11am with a message from DPD, and I quote "There's a delay with your parcel and we've now sorted it" what they actually meant was that your parcel is now arriving tomorrow as we've messed things up yet again. They are the worst delivery company I have ever dealt with!!!
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Posted 3 years ago
My parcel was left outside of my property and by the time I got home was missing. DPD consistency said they delivered’ correctly’ and deny liability or support proof of delivery. It’s the worst courier I can think of. Absolutely disgusting and utterly unprofessional
DPD 1 star review on 27th February 2022
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Posted 3 years ago
Multiple missed deliveries even though there has always been someone home. Ive spoken to DPD on the phone 3 times, only to be told “your parcel will arrive tomorrow”. It is now 4 days late and I am still without a phone. DPD have the most incompetent and useless employees in existence. How hard is it to get an order to a house on time? even with extra instructions and descriptions of the house and surrounding area (obviously to dumb it down for the smooth brain drivers). I will refuse to use this service ever again.
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Posted 3 years ago
Waste of time. Gone to the dogs.
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Posted 3 years ago
Absolutely useless
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Posted 3 years ago
DPD delivered my £999 Brand new tablet to the WRONG address, and after almost 2 days of phone calls and being lied to I have to phone the company I purchased it from and escalate it there. Absolutely HORRENDOUS service, the call centre staff have zero clue but to follow their stupid scripts. I hope this company goes bankrupt.
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Posted 3 years ago
Automated telephone lines, no help
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Posted 3 years ago
DPD is rated 1.1 based on 5,273 reviews