DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use! Absolutely useless and when you ring their number, its in South Africa and of no use whatsoever! Disgusting !”

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Posted 3 years ago

“They always say oh we were there but you were not but they don't even ring the bell.”

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Posted 3 years ago

“My package left Huddersfield on 3rd December 21 then went to Liecester on the 4th Dec and the note on the Web site said there way a problem in your area ? I live in Liverpool so not sure why it went the wrong way but got an update from the email to say it had arrived in Liverpool on the 6th December. DPD carbon footprint can't be good 🤔”

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Posted 3 years ago

“Totally rubbish depot Southall . Depot manger and shift manager r all greedy they took the money under the table and then they give a route. No have manner how to speak the driver.”

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Posted 3 years ago

“Rubbish, I got a message saying the driver has tried but I wasn't in... I am 1 meter away from a glass door. I would have to be both deaf and blind not to be able to catch this driver. What a sub-par company. never using them.”

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Posted 3 years ago

“Spent all day Saturday waiting for my parcel. Didnt arrive sent me email saying it will be delivered tomorow. Fair enough. Spend all Sunday sitting in. Driver Ben pulls up outside my house. Does not knock on the door or even walk anywhere near the house. And then drives off. I then get an email saying sorry we missed you we will deliver it tomorow. What a joke. He was literaly at my house and did nothing. Why did he even bother driving up the hill? Am i expected to run outside and meet him? Am i expected to spend all day staring out the window waiting for a dpd van and run out into the road and stop it and ask if its for me? Presumably so. Well time for a 3rd wated day. Wish I could rate 0.”

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Posted 3 years ago

“Don't waste your money upgrading to the VIP service. They didn't deliver at the weekend as promised, sent the parcel back to the sender and won't refund me the £5”

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Posted 3 years ago

“Waited in all day time frame given its now 8.30 pm and still no parcel was due at 11.54 am not impressed will be filing a compliant as had no update and would be shocked to receive at this time of night”

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Posted 3 years ago

“Doesn't even deserve 1 star. Twice now I have sat in and waited for my parcel, and twice I get a message to say the driver was unsuccessful. No one knocked on my door. The photo he took is of a telegraph pole! No way to get in touch with this company. Managed to have an online chat with customer services, who told me to ring the seller of my goods to take out a complaint. The driver DAVE is a grade A numpty who couldn't follow a footpath if it was painted yellow! Absolute f#ckin bunch of idiots! But more importantly where the f#ck is my parcel?”

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Posted 3 years ago

“Ich habe heute mehrere Packete erwartet, und ich habe gerade gesehen, wie ein weißer Lieferwagen vor mein Haus gefahren ist, angehalten hat und weggefahren ist, ohne an der Tür zu klingeln oder dass der Fahrer ausgestiegen ist. Dann ändert sich der Status der Zustellung auf ihrer Website von "Zustellung heute" zu "Leider liegen uns unzureichende Angaben deiner Adresse vor. Bitte verfüge dein Paket um". Alle anderen Firmen schaffen es, das Haus zu finden. Es ist ein Studentenwohnheim, welches man auch auf google maps auch klar sieht. Es sind schwere Packete, die ich nicht selber abholen kann, also bitte ich dass sie die Packete nochmals herschicken und dass der Fahrer wenigstens ein mal zu der Haustür kommt und klingelt!”

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Posted 3 years ago

“The DPD driver, Amar, who was meant to deliver my parcel, decided it was too much bother and rather than ring the buzzer, he just took a photo of the driveway gates from his van and drove off. The parcel was urgent and important. DPD and their drivers are totally untrustworthy.”

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Posted 3 years ago

“Over 600 pounds worth of guitar amplifiers, one item damaged by DPD and the other they LOST. HOW DO YOU MANAGE TO LOSE A 35KG PARCEL EQUIPPED WITH A 15 INCH BASS SPEAKER. All within 1 week. Never again”

Helpful Report

Posted 3 years ago

“DPd drivers not even making an effort to make deliveries - instead receiving text that parcel not delivered because I was not home which was incorrect. I was at home and no DPD driver rang the buzzer. How can the company get away with sub service. Dpd claims ‘As per our New Project "Can't Wait"- Our driver will try and deliver your parcel to the provided home address, if you are not available to collect it them, our driver will straight away deliver your parcel to a close by DPD Store.‘. And if you make a complain - this is a reply ‘Any formal complaint that has to be raised will have to be through your seller as you have paid them for the product and services. And as per the contract we have with them, they can surely raise it with us on your behalf.’ All other delivery firms are able to deliver. This service is below par and their new project ‘can’t wait’ goes against providing customer care and service.‘. They take no accountability for their lack of service. How can they get away with such appalling service.”

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Posted 3 years ago

“I was waiting home for the parcel to arrive. Received a message that they missed me (nobody rang at my door, and I even have surveillance cameras). Now I have to go pick it up at their store. What a joke.”

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Posted 3 years ago

“Every single time an order comes from DPD, we hear the postbox lid as the driver posts the 'we missed you' card but never ever knocks. I am almost certain the drivers do this to not have additional packages. DPD could double their shipments if packages were actually delivered.”

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Posted 3 years ago

“Need to shut down this company soon as possible, bunch of unprofessional dumb idiots next to this teach your drivers how to talk with the costumers or next time I will kick he's tooth out and I send it to you back in the Christmas box pussyass”

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Posted 3 years ago

“an absolute mess”

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Posted 3 years ago

“Never seen something like this!!!!messy and lazy drivers!!!!!!never again!!!!!!this never happened to me with amazon!”

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Posted 3 years ago

“Worst job ever. As delivery driver joining them I paid £1400 and then after I had a horrible experience and I left within a month after being asked to pay a Ridiculous amount of for stretches on the van and now after 6 months they sent me a letter to say I owe them money. I got nothing back when I left. Know I am left with a debt to pay off the bank and a letter to court that I owe them money. Don’t work for DPD, it not wealth it.”

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Posted 3 years ago

“I always thought DPD were meant to be one of the more reputable delivery companies. Last week my new phone was due to arrive via DPD. I was in for the expected delivery time. The flat buzzer did not ring once and I received an email saying I had been missed. Looking at the photo of the parcel, I went out into the communal hall and bumped into the DPD driver who was going down the stairs. I asked him if he had a parcel for me (provided my details) and he said no. I went upstairs to my neighbours flat and my parcel was sat outside the door! Yesterday I had a parcel due for delivery by DPD. Yet again I was in during the delivery time and got another email stating that I had been missed, despite the buzzer not ringing once (the buzzer is in perfect working order). I received an email stating that my parcel has been taken to a DPD depot 5 miles away from my home! This is supposedly part of a co2 emissions cutting program. I do not have a car so So I will have to get someone to drive me to get the parcel yet dpd delivery vans are in my area every day? I contacted dpd and they said they would let the manager know, but they would not reschedule my parcel. Shocking service”

Helpful Report

Posted 3 years ago

DPD is rated 1.2 based on 5,107 reviews