DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,795 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,795 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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373

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saw van in street went downstairs to find driver skulking off saying something a could not hear .He got parcel from where he had put it behind my dirty bin and gave it to me.Why did he not knock on .my door.Totally idiotic to save 2 minjutes.Bad crack allround parcel was wet and dirty in a crack”

Helpful Report

Posted 3 years ago

“Utter rubbish, they never deliver on time, they seem to have a shortage of drivers and use the euphemism "Oh no! We're sorry, your parcel has been delayed due to an unexpected issue". The unexpected issue is that they can't be arsed to deliver. It's always the same email and the same message, this has happened to me twice now but won't happen again, in future before I order anything on-line I'll find out who's supposed to deliver and if it's DPD I won't buy.”

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Posted 3 years ago

“The best I have found regarding collection /delivery always keep you updated and proof of delivery! A first rate company all round! Keep it up DPD your awesome!!”

Helpful Report

Posted 3 years ago

“Grotesque excuse for a so-called service...Ordered FRESH MEAT on guaranteed NEXT DAY. Got email from dpd promising a 1 hour time slot for next day...got nothing - no email, no delivery. Contacted supplier who checked and reported that delivery would be following day.again nothing. Contacted supplier, who organised another shipment for next day. This time no email, no pre-advice, NO DELIVERY again. Contacted supplier, who is now sending 3rd lot for supposed delivery tomorrow. I simultaneously emailed dpd chief executive...reply cane stating 'not available', but so-called 'team' would deal with my query...BUT IT WOULD TAKE UP TO 5 DAYS. It's as if machines are responding, as no awareness whatsoever of the fact that it's perishables and that it's the 3rd attempt to send the goods out to me. This kind of company should not exist. Supplier sent second lot.”

Helpful Report

Posted 3 years ago

“I paid extra from Currys for my parcel to arrive on Friday. I have waited and received emails saying "We're sorry, your parcel has been delayed due to an unexpected issue" when I've seen many DPD vans in my area! It is now Sunday and still waiting for it to be delivered! Would give zero stars if I could.”

Helpful Report

Posted 3 years ago

“Completely out of order. Waiting for a parcel been in all day. Then I received a message saying we are sorry we missed you. As no one was in today. I even have a video doorbell. What a lie.”

Helpful Report

Posted 3 years ago

“left… I was in driver didn't knock but left my parcel on the door step. It was books, and it's ruined. Only way I knew it was there is I switched my phone on to find it had been sitting since 10.14 am and I didn't expect it till the 5th December. I got parcel in at 17.10 pm. These books are for my clients in the warm hub. Disgusted”

Helpful Report

Posted 3 years ago

“If I could give minus stars I would, disgusting company, and lie to people ...Dreadful service. My order should have been Thursday, it's now Sunday. First day cancelled due to unforeseen circumstances, second day same, third day same and today surprise surprise same.... now my order is useless as needed it yesterday.... SCAM OF A COMPANY WHO SHOULD BE SHUT DOWN ... AVOID AT ALL COST”

Helpful Report

Posted 3 years ago

“I have bought an extremely expensive gift and paid extra to get it today. I've received multiple emails from DPD to expect my delivery between 13:59-14:59 as well as it was stated on the app too. At 11:50 I've received an e-mail that they attempted my delivery and I am not home which is clearly isn't true. Their driver never even attended to my address....... I've received no phone call, no neighbours were asked to take delivery (obviously, as it never taken place). My neighbour is repairing his car right outside my house and hasn't seen anyone. Spent over 1.5 hours waiting for customer services on the phone - no reply. Spent over 1 hour on the chat before I got an answer saying they cannot do anything. They cant even contact the driver, they wont be reattempting it and there is, "nothing we can do". Their customer service serves no purpose if they "can't do anything". I asked to share the complaints email or link, they said "they don't have one". Seriously, such a horrible service. Zero attempt to satisfy customers or find solution for problems generated by their own company. again. "Nothing we can do". Incredible.”

Helpful Report

Posted 3 years ago

“Paid for next day delievry. First day cancelled due to "unforseen circumsatnces". Second day driver "missed me" despite being in all day. Driver posted a picture of my house that wasn't anything like my house. Chat lie help cut me off 3 times before connected and absolutly no help at all and refused to escalate the chat up the line. Worst customer service i have come across in a llong time”

Helpful Report

Posted 3 years ago

“Paid next day delivery, excuse there is an issue... Bet they don't refund my money. Disgraceful service will never use again or recommend... Get your act together, if you can't meet demand then don't charge for it”

Helpful Report

Posted 3 years ago

“DPD claim there was no one in and they couldn’t deliver my parcel. Strangely two other delivery companies managed to successfully deliver two parcels on the same day. I was at home all day and they did not ring the doorbell or knock on the door, nor did they leave a card. Dreadful service. Dreadful customer service.”

Helpful Report

Posted 3 years ago

“Thieves! This is the second time my parcel has gone missing! The first time I returned a drone, what a surprise it never made it back! The worst service ever! Problem in my area it says is the reason my parcel hasn’t turned up for the last week. Yeah the problem is one if your lot decided they wanted my parcel for themselves!”

Helpful Report

Posted 3 years ago

“I suspect my parcel has been stolen by a DPD employee. They checked it into my local pickup point at Coop Market Harborough and then checked it out the next day and it hasn't been seen since. The call centre is obviously based in South Africa and have no interest or mechanisms to investigate so it seems there's nothing that can be done. Absolutely abysmal. This is the Leicestershire depot by the way so do not use them. Order ref 15503368116906”

Helpful Report

Posted 3 years ago

“DPD stated parcel was out for delivery, early morning for delivery before 10pm. After 10pm, no parcel, no message stating there was a problem. A bit later message received from Amazon stating “ DPD ran into an issue when attempting your delivery“. Next morning DPD delivered parcel, a Panasonic bread maker, rang door bell and very quickly rushed off, attempted to call him back before he got to van, Opened package that showed some packaging damage. Inside the package a quick look showed a dent in panels. Placing bread maker on level surface, woul not stand severely. Looked underneath, Brocken plastic and major damage to one foot. DPD obviously new they had damaged the package, but instead of reporting and returning to Amazon they dropped the parcel off, no warning, and quickly left the scene, leaving some one else to sort out the problem. No apologies from DPD or Amazon. Will attempt to not use either of these companies again. Photographs enclosed.”

Helpful Report

Posted 3 years ago

“Worked from home in order to ensure I was in to receive two parcels, ordered from separate companies. Both were then delayed to the following day. After working from home for a second day I was then informed both may be delivered the next day (on a Saturday when I would be out). This is unacceptable and extremely poor service. I have no idea why companies stiil use DPD. I will no longer be ordering from suppliers who use DPD.”

Helpful Report

Posted 3 years ago

“Had a parcel due today and received a message to say it had been delivered but nothing had arrived I contacted DPD on their premium rate number after holding for 10 + mins to be told their driver had delivered to the wrong address and they wouldn’t tell me where that was . They are supposed to retrieve the parcel later today but I’m not confident”

Helpful Report

Posted 3 years ago

“I’ve ordered a parcel that was supposed to be delivered yesterday. I received “sorry we missed you message”, even though my flatmate was in the house, and I asked him to keep an eye on it. He claims nobody knocked; no note was left. I thought “it’s ok, I will take a day off tomorrow to collect it myself”. From the morning I was waiting for the driver, live tracking the parcel. When I got “you are next” message, I was waiting next to doors. Few minutes later, I got another text “sorry we missed you”. WOW. The driver didn’t knock or left any note. When I contacted DPD, I was told multiple times: “well he was there according to GPS, and he took picture of your door, nothing we can do”. Like seriously, you can google it, there are thousands of people like me. Drivers faking deliveries, and DPD does nothing about it. Every time I contacted them, I was told off. Horrific customer service. Avoid this company at all costs !!!!”

Helpful Report

Posted 3 years ago

“I ordered a service from you and I must admit that no one has treated me as badly as your company. The package was supposed to be picked up from me yesterday (I paid for it), I even got a message about which time the courier would be to pick up the package. No one came, I didn't get any message that no one would pick up the package. The courier from dpd knocked on my door to ask if he could leave a package for the neighbors, then he drove past my house a few times (everything is visible on the cameras in front of the house). With all due respect, people pay you for your services. I took the day off yesterday so your courier could pick up my package. I spoke to customer service today and they hung up. You have no respect for the customer at all. how do i get my money back now?”

Helpful Report

Posted 3 years ago

“Utterly useless unless you are happy to be controlled by an app. It's not rocket science to deliver to a secure (lockable by the turn of a button) parcel box situated outside your property gates is it? (The doggies don't like strangers.) Apparently it is not company policy to deliver other than to your front door or safe place, however unless you create an account you cannot update delivery preferences despite there being a notice on the parcel box and a personal code for them to photograph as proof of deposit Personally I prefer a more human approach where by the courier uses their brain! I have no problems with other courier firms, only these fools. I now have to drive my smokey old diesel car to town to visit the collection point....not sure how that is 'saving the planet'.”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,795 reviews