DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,077 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incompetent staff in all departments This is a very urgent parcel which requores my ID, I have taken time off work on 3 days to ensure this has arrived on time, each day ensuring I was sat near the door to hear the bell or a knock. I have recieved a picture of my front door from my delivery driver telling me he was unable to deliver my parcel. Upon calling the customer service department the woman offered no help and just suggested I return the parcel to sender and have it redelivered elsewhere, this is unacceptable. I dread this every time I find out a parcel is being delivered my dpd, teqch your drivers how to knock and wait for more than 30 seconds please and if they can't manage this at least make them do a second attempt. Unacceptable”

Helpful Report

Posted 2 months ago

“Please watch a video on Youtube showing a DPD courier refusing to handle an iPhone sent by SKY. Just type DPD COURIERS AND THE TWILIGHT ZONE and you will be directed to the video. The same courier failed to deliver the parcel the day before as well, when he took a picture of the door of our house, did not ring the bell (we were home, waiting for the important delivery) and left. Then DPD sent an email "we are sorry we missed you" with a photo of our door. It's infuriating!”

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Posted 2 months ago

“It has become fashionable for dpd not to find your home and leave parcels with Royal Mail. And you're standing by the window waiting for that crazy delivery person and you get a text saying sorry we couldn't find you at home. And it happens all the time. It takes place in East London E16”

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Posted 2 months ago

“Didn’t even attempt to deliver the parcel, as I was waiting for it. The driver took it to a local shop that was miles away from where I lived.”

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Posted 2 months ago

“Like everyone else here, same problem, delivered to a random address, took random photo, while I was at home waiting for delivery. Then marked on thr system as wrong address, refused. I called right away but the customer service is just as unhelpful as their whole system, simple issue, didnt sort out. Package is returned to sender!!! I wonder why some companies do business with them with such ridiculous quality”

Helpful Report

Posted 2 months ago

“I was expecting an important deliver but the driver, Harmeet, didn't ring the bell. But he took a photo of my door!!! I received a message saying that they couldn't deliver. Well, they didn't try. I called DPD and after waiting 10 min was finally able to talk with someone. I am still shocked with what they said: The drivers are now instructed to not ring the intercom or knock at the doors!!!! So customers are supposed to stay one hour in the street waiting on for the driver !!!! I tried to complain to DPD online but it's impossible and the person I talked to on the phone did not record my complaint. Instead, she tried to justify the unacceptable, absurd, flippant behaviour of the driver Harmeet. DPD told me on the phone that they are instructing their couriers to not ring bells or knock at doors !!!!!!!!!!!!But this is what they say on their website : "The driver will do everything they can to get your attention when you're at home" . That is a lie.The driver will not even ring the bell.”

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Posted 2 months ago

“Very bad surface”

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Posted 2 months ago

“My fish was a day late half had died I will never do it though this company again”

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Posted 2 months ago

“How can you put a Calling Card in our door , to say "Sorry we missed you" then Sign for it yourself to say it's been delivered on the app (but no Parcel !!) Then when we Contact to speak to someone they say the address is wrong and we don't pass the Security checks as Allan isn't the Name and the address is wrong ?? Yet you came to our Address and signed the name !!!! No Parcel .....frustrated as it was very important....absolute joke !!”

Helpful Report

Posted 2 months ago

“The delivery driver called karanbir he takes pictures of the parcels and says it’s been delivered and kept 3 of my parcels Everytime I raised it with Dpd they never investigated that matter and kept sending the same driver this time this ugly delivery driver took the picture and said parcel been delivered in front porch I searched the whole porch no parcel I contacted dpd told them that I want to make an official complaint about this specific driver I still had to response from dpd I have cctv and caught the delivery driver red handed he took the picture of my parcel in his van and uploaded it and said it’s been delivered in front porch delivery driver never even entered my street for 2 mins he was parked on the main road I have CCTV footage will be taking this to police worst experience with this delivery driver”

Helpful Report

Posted 2 months ago

“Driver drove by my house without slowing or stopping while I was in road flagging him down. He had just delivered to a near neighbour. I waited in all morning for this clown. I got a message saying he couldnt find my address. I complained and told them i had it on cctv... but they are not interested. Poor company”

Helpful Report

Posted 2 months ago

“I would give 0 if I could. Time after time when companies use this service to deliver my online purchases there is a problem. I either get sent pictures of properties my parcels get delivered to and have to ring up & complain or like today my expensive product in my parcel was left outside my front door for everyone to see & possibly take. Then the driver puts on his notes delivered to safe place which it hasn't been. You then aren't given the option to leave remarks about your delivery if you use the thumbs down as it just submits. On the other hand if you chose the thumbs up you have lots of options to say how great the service is which gives inaccurate feedback & reviews. I have every detail covered on the app, wot 3 words, description of property, safe place to leave parcels, which neighbours they can deliver to and even a photo of my house and they are still incompetent when delivering. I wish companies would use other couriers.”

Helpful Report

Posted 2 months ago

“Pathetic delivery, was late three days, couldnt' wait for a minute. When i am in village and dont have transport that day go to city post office. Percel late three days, delivery man can't wait for a minute. Pathetic!!! DPD Delivery doesn't work”

Helpful Report

Posted 2 months ago

“I live in a 95 apartment extra care facility and was expecting a rather expensive item coming this morning, I got a text saying the delivery driver was coming between 10 - 11 am , at 10.30 I got a message saying sorry the driver couldn't deliver because I wasn't home , though I was in the living room. I rang our receptionist who told me the driver wanted to leave his 3 parcels in reception, she told him it's his responsibility to deliver the parcels to the individual apartments, he refused to do this because he didn't want to have to walk around a large building so he didn't bother with any of the delivery's, I then got a message to say I could go to a post office and collect them myself, as a disabled person this is inconvenient, after completing he was supposed to be coming back but the latest text says we'll redeliver Monday, Dpd in my opinion are the worst out of all delivery companies we have delivering to our care facility in Hull.”

Helpful Report

Posted 2 months ago

“Turned up today with only partial consignment, when I said I was not prepared to accept it as the 3 package the only one with any value was missing drive took photonof me holding the first 2 packages in the consignment and recorded the job as complete. Impossible to talk to anyone, currently £800 of purchase has been lost by DPD but registered as delivered. Third time in 6 months, this company is a joke.”

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Posted 2 months ago

“Awful company that lies Wish they go bust”

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Posted 2 months ago

“Just horrible and lazy”

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Posted 2 months ago

“The driver took a picture from a car of a different address. My parcel was supposed to be delivered to a hotel (doors opened). Lazy and unreliable service! Avoid at all costs!!! I am making an official complaint. I have a proof of a wrong pic he sent from a Car! They did not ever try to deliver. The driver’s name is Jatinder!”

Helpful Report

Posted 2 months ago

“Driver said unable to deliver but took a photo of my neighbours gates. I tried their WhatsApp service which was bloody awful. Rang customer service it was suggested I leave driver notes on what my gate looks like and contact the seller to get them to sort it out. Basically it was raining and my driveway is long so he couldn't be assed to get out the van. I needed that parcel and now I've got to wait 3 days for the seller to respond before I can get any resolution. Annoys me no end that I waited in for that parcel and now I've got to contact DPD, the poor sod that sent it with them and waste my time even though I paid for a service.”

Helpful Report

Posted 2 months ago

“Absolutely rude customer service. Paid for extra priority delivery on Saturday. Not once did the package leave the depot.”

Helpful Report

Posted 2 months ago

DPD is rated 1.2 based on 5,077 reviews