DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Xmas hampers ordered November did not arrive despite their countless communications. A greedy inept firm. Avoid at all cost and tell your suppliers to stop using them”

Helpful Report

Posted 2 years ago

“Not even worth the one star but not possible to leave anything lower. Horrible, horrible service, shouldn't really even exist. Rogue company that takes your payments and then just doesn't bother. Next day delivery is still at their depot 5 days later. Hasn't even moved yet and customer services are the greatest waste of time and space. Very lengthy queues and then they cut you off. Please be very careful and avoid them! Will never ever use them again.....absolutely unreliable and uninterested after they receive payment.”

Helpful Report

Posted 2 years ago

“I waited in all day last week no phone call no text at all what a waste of time in the end had to go and drop off myself have not got a printer at all had to get a label printed which cost £3.00 now it is happening again waiting in today no show again probably another wasted day I cant even track the van why not i will not be using this company ever again”

Helpful Report

Posted 2 years ago

“I would give even negative points if I can. I took day off so that I am home to receive the parcel and driver never rang the bell and later just found a note that it will be delivered to some pickup place....the driver's name was Lukasz. They are just lazy to even ring the bell. Never ever using DPD again.”

Helpful Report

Posted 2 years ago

“I urge you NOT to use DPD. I, like many others, have been waiting for a delivery for weeks. Initially i received texts to say that my items would be delivered the next day. This went on for a couple of weeks, then commutation has stop. I cannot get get through to anyone and I don't know where my goods are. Their customer service is appalling. I think the next stage is media involvement to highlight how very bad DPD are..”

Helpful Report

Posted 2 years ago

“Our Xmas hamper to our daughter was never delivered and it was impossible to contact DPD either on line or by phone. This indicates a complete indifference to customers and I will suggest to the company despatching the hamper, that they should consider an alternative delivery company in future.”

Helpful Report

Posted 2 years ago

“Would give zero stars if this option was available. Modern day Dick Turpins paid for express delivery (1-2days) still waiting on day 5 with no confirmed delivery date”

Helpful Report

Posted 2 years ago

“This is the second parcel that DPD have not bothered to deliver. One from the 5th December and another from the 20th December. What a shambles of a Company. A total disgrace and should not be in business. This was meat for Christmas dinner and nothing. No contact whatsoever. They take on Parcelforce work due industrial action and let their regular customers suffer. My sympathy is with the shipping outlets that have to issue refunds due to DPD incompetence, and these are small businesses. Hang your heads in shame DPD, You are shocking and I truly hope that you go bust. Have emailed the CEO Elaine Kerr and she has not bothered to reply so shows how much she cares. Received an email from their complaints department promising contact within 5 days to discuss a resolution. Absolutely nothing. Am I surprised? Not at all. The Stoke depot are horrific and the staff do not deserve to be dealing with the public as their attitude is dire. I now check which courier a store/outlet uses before I buy and if it's DPD I say Thanks but NO THANKS.”

Helpful Report

Posted 2 years ago

“Bought a phone from Apple, due to arrive 6 days ago. I get a daily message saying it will be out tomorrow, still not here. Customer service unable to help, can't give any further information. This is for my business, but it doesn't matter to them. Under resourced at all levels, the CEO is responsible and should take personal accountability for getting it so wrong, ruining business, health and Christmas for many.”

Helpful Report

Posted 2 years ago

“Avoid this company. Been waiting for a parcel for 8 days, that was sent next day. Every day we get an e mail with a delivery slot, only to receive another later saying it was not possible to deliver your parcel. No explanation. Customer service was useless. Apologetic but unable to do anything regarding service recovery. They were unable to speak to local depot, and not possible to go to depot to collect in person. Avoid if possible.”

Helpful Report

Posted 2 years ago

“Very slow delivery service.”

Helpful Report

Posted 2 years ago

“I can't understand why the companies still using dpd”

Helpful Report

Posted 2 years ago

“DPD, Your company has the worst delivery services I've encountered both personally and official level. The most recent on being, first attempt your driver lying with an apparent attempt to deliver a parcel yesterday whereas he/she never turned up. And after being to your teams on the phone for over 30 mins yesterday I manage to re-direct the parcel today and a driver named Raivis who delivered the parcel to the wrong address and I am yet to find out which house the parcel was delivered to. Rubbish service and I will never recommend DPD to both of official and personal level to anyone.”

Helpful Report

Posted 2 years ago

“DPD used to be good, awful service perishable parcel not delivered, no feedback. Supposed to be damaged yet out today, still not here within their time slot. Feel sorry for the firms using them.”

Helpful Report

Posted 2 years ago

“Their trite excuses speak for themselves. This is a pestilential company causing anger, worry and stress to thousands of people at the worst time of the year. They should lose their licence to trade.”

Helpful Report

Posted 2 years ago

“Awful service worst delivery company ever. Will not buy anything from a company that uses dpd in future”

Helpful Report

Posted 2 years ago

“My dad relies on his Omnipods to control his diabetes. You sent an email saying you were delivering his Pods today. They waited in all day for me to receive an email saying sorry we missed you! Seriously, they have been in all day! You have some lazy drivers that can’t be bothered to deliver! Well done, when my dad relies on his Pods for his diabetes. You should be ashamed!!!!!!”

Helpful Report

Posted 2 years ago

“I have been waiting for my parcel since 01 Dec 2022. I receive an almost daily message around 4.30pm advising 'We're sorry, your parcel has been delayed due to an unexpected issue' we'll deliver tomorrow time slots provided before 11am. I have been in regular contact with the company I ordered from, who say the parcel does not seem to have left the Nottingham depot yet. I feel sorry for the companies using DPD as they are making them look bad and their customers are having to contact them for as you get nothing from DPD. I did laugh when I saw the number of 5 star reviews and can only assume that 80% of them are not genuine reviews. I have now had to change the delivery address as it was originally going to a work address (so someone is always there to take it in). I have been told DPD are working 7 days a week, which means I have currently been waiting 3 weeks for my parcel. I would not have allocated them one star, but to enable to post my review it's the lowest I can give. Avoid if you can.”

Helpful Report

Posted 2 years ago

“Bought a Lego set from Lego's official site. It was handed to DPD's data center on the 15th and from that date the tracking only states the parcel is in transit. DPD's contact informations were difficult to find and after contacting they just gave a vague answer and told me to wait. This was meant to be a Christmas gift and now it probably won't arrive in time since the tracking service states it currently is in transit in the Czech Republic (I'm very far from CZ). Poor customer service and delivery time.”

Helpful Report

Posted 2 years ago

“Deceptive, unrealistic and uncontactable. DPD were meant to be the better of the couriers. Alas with Royal Mail making everyone’s lives a misery DPD over extended themselves taking on more than they could manage. My kids ps5 has been at the depot for 5 days. I can’t collect it because the option isn’t there. I’ve no idea what state it’s in or if it’s been earmarked to go missing or chucked in a damp corner. I’ve lost my Dad and my wife this year and this was meant to be something to cheer my kid up but I doubt it will be here for Christmas. I bought it on a payment plan that I’ve already made the first instalment for. I don’t blame the drivers they are under massive stress but I do blame the complete lack of planning and consistency in not promising something you can’t deliver. I will actively avoid retailers using DPD off the back of this as I don’t trust the delivery. For anyone at DPD reading this… don’t lie to your customers and send false hope, be honest, be accountable and make good on your promises. Your drivers are innocent but you may well have wrecked many Christmas gifts due to poor planning and a lack of integrity.”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,106 reviews