DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

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“I was exepcting my pacel at home, nobody turned and then I recieved a mesage that the driver missed me when he did not even came! The picture on their address is wrong”

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Posted 2 years ago

“What a waste of time (& money) these guys are.. wasted a whole day expecting a parcel. When I called they gave some BS excuse. Will have to waste another day now.. & if they mess about again then Im just going to cancel my order and not bother buying from SAMSUNG again. Why the hell does SAMSUNG (or anyone) use this abysmal company???”

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Posted 2 years ago

“I was at Home . Again driver sended message and say: sorry I coulden’t delivery your order. You are the worst !!!!!! You waste my time!! Leasy bustards”

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Posted 2 years ago

“Didn't even try to deliver. I was home all day plus I had a leave safe noticed on door. Next thing I know I get a text telling me I need to pick up my parcel from somewhere that's hour and half drive away. So I rang up to complain, the lady assured me that it will be out next day for delivery. She lied. Thanks for nothing dpd. I paid for your service to make my life easier, NOT to make it harder.”

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Posted 2 years ago

“Worst Company in Uk Delivery driver delivered to wrong address occupant caught driver gave directions to my house he didn’t bother to follow them took back to depot, Phoned depot told would be delivered next day driver did not bother again took back to depot again Phoned depot again told driver would return same day didn’t happen phoned depot again told parcel sent back to sender in USA Specific instructions of address given on parcel and given over phone we are difficult to find but driver did not follow them (obviously does not read instructions on parcel ) Before returning to sender DPD should have bothered to contact me As email and telephone number available as all on their app All other delivery companies manage to find us”

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Posted 2 years ago

“NEVER USE DPD I have purchased DJI mini 3 pro from DRONE DIRECT (Order Number 43552946), but the box, delivered by DPD (Parcel No. 1550 4674 002 929 Z), arrived empty! So the drone was stolen. I reported the case to customer support. After 10 days of back and forth, I was told that it is only my problem and they cannot help. I also have contacted DPD, they wished me luck. It is not the only case that is on the internet when a box arrived empty --- google "dpd box arrived empty".”

Helpful Report

Posted 2 years ago

“Two timed deliveries mussed. No tracking available. Part of delivery missing after 6 hours after timed delivery. No way to contact dpd. Dpd driver could not speak English just nodded and walked away. Absolutely pispotical. Dpd App doesnwork. Useless . Very annoyed as had made important plans based on dpds promised delivery time. No complaints process even though dpd website says there is , just try using it. Phone is a 10 minute wait if you can find their number.”

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Posted 2 years ago

“Ddp drivers are highly dominating & abusive. I was called an idiot by one of their drivers who didn’t even deliver my parcel! The driver who delivered was not ready to listen to a simple request of leaving the parcel in the porch via ringo! And all he had to do was take a picture of the porch and leave ! They don’t even deserve one star!”

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Posted 2 years ago

“ABSOLUTELY SHOCKING!!! Passed from pillar to post between people who have no idea what they are talking about or they just cant be bothered. A logistics company who have no idea what they are doing. Beyond shocking.”

Helpful Report

Posted 2 years ago

“Had the immense displeasure of using DPD 3 times for my own packages going outbound and a few coming in, every one of the 3 sent items were mysteriously lost (all were hand made, bespoke items carved from wood and burned on, 15+ hours work per item) and I honestly don't remember them delivering a package on time to me if at all. Today they were supposed to deliver a package to me (a phone I had repaired) between 12:30 and 1:30pm, I waited in the house with a friend and our dog for almost the full hour when I got a message saying "Sorry, we missed you!". Nobody in the house heard the door we were sat 6ft from, not even the dog who goes absolutely MENTAL the second someone gets within 3ft of the house, so there's absolutely no way "Andis" knocked on the door. Phoned them to find out what they are playing at and got told "Oooh, I'm sooo sorry! That's sooo baaaad! We will speak to the driver when they get back and deliver the package on Monday." No way of making the driver get their lazy backside back to do their damn job, just wait until Monday and do without the phone you were supposed to get today but we couldn't be bothered to deliver. I even asked them why they didn't just give me a quick call since they have my number, their response? "Our drivers use their personal phones so some of them don't do that". Well maybe provide them with a work system that allows them to quickly call the customer as they arrive like other companies do then? Not hard to use common sense is it? DPD are, quite comfortably, the worst delivery company in the UK. I would rather use Hermes and I once saw one of their trucks almost tip trying to do a U-turn on a mini island, a company who's drivers aren't smart enough to realise they can't turn an articulated lorry around a mini island are better deliverymen than DPD, think about that for a minute. You've either got to be exceptionally bad at your job or willfully providing as poor a service as possible to be that bad.”

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Posted 2 years ago

“Absolutely useless once again! I never shop with companies that use DPD for delivery as they are totally incompetent to deliver on time, but this company didn't specify who they used for delivery now I know I will never shop with them again and I will be sure to tell them why!”

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Posted 2 years ago

“I have had enough with this company. We live above a row of shops and yes we may be a little tricky to find but every other delivery company seems to find us just fine with no issues. DPD however don't even try to attempt to deliver to our flat. They are lazy and useless and EVERY SINGLE TIME I've had a DPD delivery they have given it to the shops below us. The shops have very kindly taken our parcels in but they are getting as annoyed as I am about the laziness of the staff. I have tendinitis in my wrist so carrying heavy items is a no no, yet I still have to carry it up to my flat in pain! I have complained about this before but nothing has been done. I dread every time I see that DPD are the ones delivering. If I could choose not to have them, I would opt out every time. Useless.”

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Posted 2 years ago

“DPD is the only pacel delivery company who does not want to reach to the customer. No phone call, no attempt to leave the package in the garden in a safe place. They are dumb and rather they return the package to the seller. What a terrible service!”

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Posted 2 years ago

“They love playing knock a door dash telling you waiting on my delivery and watched him pull up take a picture and leave didn't bother knocking on DPD are a joke”

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Posted 2 years ago

“Substandard service”

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Posted 2 years ago

“What an awful state of affairs !!! DPD failed to deliver again today. Gave a 1 hour time window for delivery - message saying driver was delayed but would be with us shortly - then message saying he missed us, with a picture of just a grass roadside verge. I WAS ACTUALLY OUTSIDE WAITING FOR THE DELIVERY FOR OVER AN HOUR AND A HALF.”

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Posted 2 years ago

“Terrible customer service. No flexibility regarding order.”

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Posted 2 years ago

“I have taken two days off from work to make sure I am at home while the parcel arrives, both days today and yesterday I have received a text saying it couldn’t be delivered as I am not at home with a photo of the main door taken but no one called at the intercom!! Worse service I have experienced !!!!”

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Posted 2 years ago

“5 days may be more they're keeping my parcel in depo l was contact who was send to me parcel they was shock how not arrive something going wrong in this dpd company”

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Posted 2 years ago

“Absolutely useless. We are in a large complex with a reception office. Driver apparently arrived, made no attempt to contact us (We had provided a contact number to Dyson - it was a collection arrangement to pick up a faulty machine); and he simply drove off again. Cannot get through to anyone at DpD - recorded messages only. Total waste of my time - waited in especially. Not even worth the one star I have had to give in order to leave this review!”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews