Dreams Reviews

Name: Dreams
Address: -, - -,, High Wycombe
Rating: 1.69

1.7 Rating 367 Reviews

16 %

of reviewers recommend Dreams

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Metrics

1.7

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Email:

customerservices@dreamsbeds.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was informed on the due delivery date that my order was not in stock. Tried to call but couldn't get through to the 'customer service' team. Email response received a day later offering free pillows(!) as compensation and an alternative delivery date which was almost a month after the order, and payment, were made. Awful service and no existent customer comms.”

Helpful Report

Posted 2 years ago

“The bed is overpriced. The material used has not a good quality, and the crew that delivered was not studious. They damaged my walls. That was not my Dream. Totally dissappointing. Would never recommend it.”

Helpful Report

Posted 2 years ago

“Hugely disappointed with Dreams - Very poor quality and service. Bought what I had trusted would be a good quality mattress and mattress quality insurance from dreams. It’s 18 months old and it honestly feels like rolling up and down hill when turning over. for Me it’s annoying, for my wife who has a disability it’s far more than that. Someone came out to assess it but apparently the sag is less than 4cm so they won’t do anything. The sag is more than that after lying on it for a few mins. Hugely disappointed with the quality of the product Dreams sold to us and even more disappointed with the lack of after sales service.”

Helpful Report

Posted 2 years ago

“i can only give a resounding big shout out for the care taken of me by Nick and Michael at the Cambridge store and their professional but friendly service. No question too silly , great sense of humour and no pushy sales blurb- i bought a mattress to fit my budget after trying the special machine that works to fit you with the most suitable purchase. had a hot drink provided by the store and was not rushed . Give them a try and make your own mind up! credit where it’s due ! faultless service - thank you guys !”

Helpful Report

Posted 2 years ago

“From start to finish we have had a bad experience, bought an electric super king Francis ottoman. Bed was delivered 8 months late we had 4 engineers out to repair bed and on four different occasions now the bed is not fit for purpose and are getting a new one. My wife nearly had her arm crushed by failure of the electric lifter, please do not buy this bed it is very dangerous”

Helpful Report

Posted 2 years ago

“I would like to praise the two guys. Who delivered our bed and mattress . They went over and beyond .we are only three weeks into our new mattress but so far having read other reviews we are really happy and comfortable”

Helpful Report

Posted 2 years ago

“We bought a Campbell D mattress with a 3 week delivery wait. Comfortable in the shop but we were not warned that Memory Foam can cause some people to get very hot. My partner was fine but I did not sleep for 2 weeks as I was so hot. It was below freezing outside and I thought I must be ill. I am now sleeping on a spare mattress on the floor. If I buy a cheaper mattress Dreams don't refund the difference. If I swap it I spend another 3 weeks on the floor and pay £49 to swap the mattress. I could have bought a comfortable mattress elsewhere for 1/2 the price with next day delivery or simply put one in the back of our car.”

Helpful Report

Posted 2 years ago

“Avoid this company We had the worst experience Ordered 2 beds for my children Beds arrived both faulty The driver and his assistant where very rood they left both beds in bed room with half the beds undone because both faulty The driver runaway without contacting the Debo for advise Avoid this company Absolutely rubbish”

Helpful Report

Posted 2 years ago

“? This is what they sell you to what you really get. Second hand filthy bed !! That doesn't even fit 🤔😒😯😲”

Dreams 1 star review on 30th November 2022

Helpful Report

Posted 2 years ago

“This jacobs mattress is not king size like I ordered and paid for and it's not that deep. Very disappointed with this purchase. I thought better of dreams”

Dreams 1 star review on 29th November 2022

Helpful Report

Posted 2 years ago

“Just to let future customers aware of the aftercare of Dreams,we bought a king size mattress in Sept 2020 cost of £700 so not a cheap one but not a dear one (,and I might add we saved for this as we are pensioners and thought long and hard of where to purchase it)last couple of months noticed hump down middle of mattress phoned dreams they sent out insurance company he explained what they look at layed on bed said hump was very noticeable took measurements noticed that at that time it had a broken zip told him we turned it once a month,oncompletion of inspection he let us put comment on audio recording on phone and said that Dreams would contact us in a few days 2 weeks we t by so called Dreams waited over 25 minutes to speak to someone just to be told they cant do anything about it and that was it not even a courtesy call so if your thinking of buying a mattress think twice where you buy it and certainly think twice before going to Dreams.”

Helpful Report

Posted 2 years ago

“4 times the bed has been repaired as the supplier and Dreams kept issuing faulty parts. A further report was made in May 2022 and following an inspection it was agreed the foot board would need to be replaced again. This was authorized and agreed by both parties, schedule to take place in August, yes that is how slow they were. At the end of June I agreed for closure of my complaint with dreams no further claims would be made upon final settlement of the remiander of the bed in a refund. The defintion of further clearly stating "additional to what already exists or has already taken place, been done, or been accounted for" as per the English Oxford Dictionary and for all legal purposes. So, what did the crooked conartist Peter Lally do. He cancelled the pre-existing claimed and refused to honor it, without initially telling me. It was only in August when I called to find out why it did not take place I was told. At no point was this agreed with Dream, at no point was this mentioned to me. The poor performing complaints manager Peter Lally tricked me and has intentionally left me with a damaged product. The pre-existing claim cancelled unlawfully and he has since refused any help. So to any of you who have a preexisting claim, when they say any further or future claims they will happily cancel all claims and not tell you about. They will happily take money from you and leave you with a damaged broken product, despite whatever they refunded me, the pre-existing claim should legally have been honored as our written agreement was for further/ future claims. The poor performing complaints manager Peter Lally does not conduct himself in a professional or customer focused manner. He is a liar, a cheat and crook. Date of experience: 14 August 2022”

Helpful Report

Posted 2 years ago

“The shop service was excellent but fell off a cliff after that, they delivered a dirty used mattress that had been sent back by at least one other customer, I paid £1299.00 for a new one and received second hand goods in poor condition. As for the customer service very poor and unprofessional, eventually did get the mattress return ed any money back. Don`t be intimidated by all there own rules and regulations which bare no resemblance to your actual rights, just get stuck into them if you have a problem but make sure you don`t be abusive and you will get there. best option is don`t go to dreams if you don't want nightmares”

Dreams 1 star review on 11th November 2022

Helpful Report

Posted 2 years ago

“Firstly i must say i am not at all enthusiastic with the Quality of the Matteress and draw divan I Paid £ 999 for materess and 4 drawer base . Which is Supposed to be none slip as it is printed all over the material'"" I sit on the edge of the materss and it slides like it has, been lubricated Not funny at the least As for the matterss i had to get them to send in one of there (Paid fault finding inspectors) Because the mattress was sinking on the side i sleep No fault found but i have photoes of the failings ! My last materress was a sealy gold plus- 14 years not one issue This particular brand is so so much iinferior in overall quality in every way !! Considering the price£ £999! Yes i was Dreamin when i bought it They said i could exchange it buti would have to pay for transport , and pay extra for a Supposed better matteress . Which i do not believe they could furnish me with”

Helpful Report

Posted 2 years ago

“Rubbish Products and shameful customer services. I bought my mattress a year ago, which has lost all its firmness, when I reportrd to Dreams, they sent someone to check a month later, who told us that the mattress did indeed lose their firmness but then they refused our claim regardless. Then I spoke to customer service, who said that they can provide store credit but all the mattresses they now have are more than triple the purchase price. The previously bought mattress has been discontinued. When I asked them to refund, they simply just stopped replying. Very poor experience.”

Helpful Report

Posted 2 years ago

“Their delivery service is disgusting. When ordered the bed I was given a delivery date. I explained to the person on the phone the only time I can not do is 8.30-10 due to being a single mum with 2 children one disabled and that I have to frt them into 2 different schools in the morning. But I can do any other times. I received a text the day before delivery between 8.30-10.30. I phone them up explained the situation and they refused point blank to help in anyway. Its that time or u have to cancel. No care no consideration for carer's nothing. So I cancel and rearrange for following week. I then explained my situation and what times I can not do. Again they give me.8.30 10.30 and refused to help anyway shape or form. I had to take my 2 children really early in the morning to pick up my elderly dad so I had someone there so I could have a bed I ordered. Sorry dreams never again”

Helpful Report

Posted 2 years ago

“First of all I would like to mention that I had to wait for delivery of the bed for almost 6 months, when I was ordering it on the website it said 6- 8 weeks. When it finally arrived I found out that width of the bed is incorrect. It is 4cm wider then described on the website therefore it doesn’t fit in my bedroom. Don't buy from Dreams!”

Helpful Report

Posted 2 years ago

“Hi Me and family have been your customers since 2015, We have always shopped at DREAMS first when ever making a decision about buying new furniture we always go to DREAMS, Your customer service is great at all stores, And your products are great as well. I have just purchased a new house for my wife, And it’s our new first home. We love it it’s our dream come true. The first store we walked into was DREAMS for our new home furniture We ordered the bed frame and side table from you and some pillows for the time being because we run two business so we have very limited time. The products range is very good as well at DREAMS. The delivery Date was 23.8.22 8am we had a call from the delivery driver explaining he will be arriving just after 8am we said no problem as we actually set our alarm clock from 7am because we were super excited to see our new furniture. Me and my wife were upstairs in the we heard a big BANG to our main door, me and my wife got very scared and frightened, I quickly made my way to the main door using stairs, As I reached half of the stairs I heard another BANG to my door. I quickly opened the door and your delivery driver was standing there right in front of my door, He looked very angry and aggressive so I didn’t say anything as my wife is 7 months pregnant, There was only me and my wife at home. My wife was so scared she stayed in the second room and didn’t come out. This is the same guy who assembled my bed frame. I gave him the space to do what he has to do, I offered him coffee or water but he didn’t reply back. Both drivers didn’t want to speak to me. I don’t no what wrong I have done ? I really want to know ? I felt very low for the whole day and now I am thinking of putting cameras in my house front and back as I am scared for my family. This was the worse experience I have ever faced in my life. I spent over £1200 and this what I deserved. I am a very understating and friendly person to approach.”

Helpful Report

Posted 2 years ago

“We recently purchased a new bed,and mattress from Dreams,and after a couple of months we had issues with our bed, and the mattress. But Dreams we’re excellent in the treatment of our complaint,and dealt with it straight away. They replaced,the bed,and we paid extra to upgrade our mattress to Tempur,and they kindly gave us Tempur pillows free of charge. So would highly recommend them, you can rely on them to do the right thing at all times.”

Helpful Report

Posted 2 years ago

“Our matress colapsed. Had it inspected. It's a faulty matress. Dreams offered us a new matress after some deliberation. Should have been delivered today. Just had an e mail saying as i could not meet the delivery slot , ring and book anorher slot. I was at home all day no one turned up. Now unable to get hold of any one to talk to. This is the last time i or anyone i know will use dreams. Avoid like the plague.”

Helpful Report

Posted 2 years ago

Dreams is rated 1.7 based on 367 reviews