Dreams Reviews

Name: Dreams
Address: -, - -,, High Wycombe
Rating: 1.69

1.7 Rating 367 Reviews

16 %

of reviewers recommend Dreams

Company Reviews

Questions

Metrics

1.7

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Email:

customerservices@dreamsbeds.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After arranging delivery of a 800+ mattress we were met with inept delivery men who were rude and vile in the house and could not fit the mattress into the room , after we were told that dreams would be in touch about what to do next we heard nothing till 3 days later , I proceeded to store and demanded a refund which we got but the complaint was not taken seriously and we were left dejected and still without a new mattress altogether a terrible customer service and company avoid at all cost”

Helpful Report

Posted 4 years ago

“After six months the mattress started to sagging on both sides and A large lamp in the middle. I'm suffering from a bad back . Avoid dreams beds at all costs guys”

Helpful Report

Posted 4 years ago

“Worse place to order a bed from. Customer services are shocking!! avoid at all costs.”

Helpful Report

Posted 4 years ago

“As everyone else bought an expensive bed , were unsure about a topper as would not be able to turn mattress and had had a previous poor experience . We were reassured by a very convincing con artist and asted even more money on the extended guarantee. Mattress now sagging, hurting backs and we almost roll out of bed with large hump in the middle. Activated our warranty , man with the string arrived, could see the problem but said he would do the tests but we had no chance as 3.5cm sag was permissible. Please everyone do not use this company and be aware the guarantee is worthless”

Helpful Report

Posted 4 years ago

“Dreams Grayson King Mattress .After first night mattress sank on both sides by 35m/m.Had it inspected after 9days springs collapsed inspector said it look like a.old mattress.This should not happen must badly made Have a refund of cost, but no offer of compensation for our inconvenience.”

Helpful Report

Posted 4 years ago

“Let’s first start by saying the store and the staff there are an absolute delight to deal with and this complaint has nothing to do with them. Ordered a bed in July, all ok, a month later a date and time was sorted for delivery, on the morning of delivery the driver phoned to say he was on his way but there would be no mattress as it had not come into stock, nobody from the depot had rung to say this, no offer of another mattress was made, I had to phone the store to find out was was going on, Susan the manager was shocked to here what I was telling her and she organised a brand new replacement mattress to be delivered for us to use in whilst we were waiting for the one we had ordered. Still no phone call from the depot. When we did get a phone call it was to arrange the delivery of the mattress we ordered, a date and time was agreed, waited for delivery on the day and an hour after delivery slot I had to phone driver to see where he was only to be told the mattress still hadn’t turned up and had nobody from the depot phoned us, so I still don’t have mattress we ordered, nobody from the depot knows how to us a phone and if there is a manager there he or she should leave the job and maybe start sweeping the floor as this job may be more suitable!!!!!!”

Helpful Report

Posted 4 years ago

“Ordered a sofa bed over 6 weeks ago. Very happy with in-store sales process. HOWEVER - we were told that delivery would be 6-8 weeks and we would be contacted with a delivery date within 2 weeks. No contact. Follow up - no contact nor response to left messages. Went into store (Reading) again promised follow up - nothing. Contacted HQ and was told that delivery slot is now November. Cancelled bed awaiting refund. Sourced a replacement through Wayfairer - this is arriving this afternoon - and customer service and delivery agents (Panther) have been excellent.”

Helpful Report

Posted 4 years ago

“Wish I'd read these reviews sooner. Ordered a bed from them well over a month ago then got a voicemail from them at 5:55pm (5 minutes before they close) the day before my bed was due to be delivered saying that I would only be getting the mattress because the frame was "out of stock" despite receiving an email the same day and speaking to a member of staff, as well as a couple of updates over the past month saying it would be delivered on time. No information about when the frame might come back in to stock (if ever) no information about a possible replacement, no information about what I'm supposed to do next. They've taken the money out of my account but now I can't get through to their customer service, can't get through to them on their online web chat and the current wait for a reply to an email is 5 working days according to their web page. Will never use the company again and would advise anyone thinking about it to keep well clear. So disappointed after waiting so long. I'm seriously ill at the moment and am now currently sleeping on the floor.”

Helpful Report

Posted 4 years ago

“We spent £1500 on a bed at dreams, just a year or so later one of the boards on the base gave way. The "independent" assessor rushed in, declared it was due to undue pressure, took a few photos and rushed out. Surprise, surprise the report says it's our fault as we sat on the bed too much! This bed takes up to 115 kilos of weight, I weigh 80 kilos so surely sitting on the bed shouldn't be a problem, even if I did sit on it too much (I don't) The assessor didnt ask any questions just assumed what had happened. What a waste of money the insurance is, it's loaded in their favour”

Helpful Report

Posted 4 years ago

“You are by far the worst retailer I have ever had the displeasure to deal with. Staff don’t do what they say they are doing. Lies about delivery dates and ultimately asking me to pay the full balance immediately to get a guaranteed delivery date only to find out that this was also a lie. Promised call backs never materialised. If you are thinking about buying from this company, beware.”

Helpful Report

Posted 4 years ago

“What they mean is “A refund madam for an £800 mattress that struggles too support the quilt let alone the poor person sleeping in it?” “IN YOUR DREAMS MADAM “ Utter rubbish, I can squeeze flat the outer edge with one hand. I haven’t even took it out the plastic bag. Requests a refund politely from Dreams, there going too send an engineer out....how predictable. TOO BE CONTINUED 🙄”

Helpful Report

Posted 4 years ago

“They treat genuine employees like dirt and heep praise on the arselickers who creep to the management . They employ store managers who deal drugs on the store premises and who steal the companies money . Anyone who is thinking of working for dreams should think twice unless you know how to creep to the so called managers .”

Helpful Report

Posted 4 years ago

“Awful quality mattress for the price rolled mattress not expand and Dreams told me all was good and did nothing for it ! Customer service really bad. Never go to Dreams”

Helpful Report

Posted 4 years ago

“l bought a matress few years ago with a 10year guarentee the matress started to sink and iv had a bad lower back since iv called dreams 3 times about the issue in which they said a engineer would call to book a apointment after few months due to covid he came and did his test in which himself said there is sinkage in the middle, they basicly sent a email week later and said the guarentee doesnt cover wear and tear, the whole purpose of a guarentee is to cover this especially the price i bought this matress at £350, i will never buy a matress of this company again liers.”

Helpful Report

Posted 4 years ago

“£800 for a very poor quality mattress that sagged both sides within 18 months yet Dreams say there is nothing wrong with it. Their standards are very low. If your old matttess has nothing wrong with it don't change it just because it's old at dreams you will be worse off.”

Helpful Report

Posted 4 years ago

“Worst bed/company/service/policy/behaviour I bought this one back on November and both the day bed and the pull out was defective. We realised it when somebody slept on them for 1st time. The visitor who slept on the pull out( a woman of 58kg) fell down while sleeping as a It was broken! The main one was uneven with ups and down and was not possible for anyone to sleep there. We contacted dreams customer service to ask for a refund and come and take this piece of art back. They said they don’t refund, was very rude and after a lot of calls they said they only can sent an independent (lol) expert(lol) to inspect it. This was the biggest joke of all. Independent expert. His verdict was that the main bed was a little inclined but nothing serious and he admitted that the pull off was broken and he was going to write it down in his report to dreams. The next day we contacted dreams to ask what’s happening and insist that we want to be refunded and they said that the independent liar expert-joke reported that there was no problem with any of the bed and for that they can’t do anything. I thought they were a serious company but I can’t say what they really are. This was the 2nd time we bought from them, in the first one we had some problems again but we wrongly thought that was just happened( I ll tell you this story in reviews as well when I have time ) so we bought from them 2nd and last time. I would say just stay away from Nightmares lads, I haven’t seen something like that in my life before.”

Helpful Report

Posted 4 years ago

“we are on mattress number 2 with a 10 year gaurentee and about to complain about this one again. Had so much problems with this complaint when it is the same issue. The dipping is ridiculous for such an expensive mattress - massive ridge in the middle of it now and it is crippling our backs and shoulders when we sleep on it. We will NEVER buy from Dreams again - more like Nightmares.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for leaving us your review. I am truly sorry to hear that you are experiencing an issue with your mattress. I would like to locate your order on our system to ensure that this matter has been reviewed. In order to do this, I have sent you an email requesting your order number and full delivery address and do hope to hear from you in the near future. Many thanks, Kishan

Posted 4 years ago

“Dreams have taken money for a product I am yet to receive after 8 weeks. Instead of providing me with answers or even assisting, they keep palming me off on their 3rd party supplier who refuses to answer calls or respond to emails. I would advise extreme caution as depending on who is actually supply dreams the bed clearly has a huge impact on service levels. It is a real shame that a company such as Dreams as just happy to pass the buck and leave a customer without their order, or money. As a long term customer of dreams, this is absolutely going to give me second thoughts about using them in the future. A real shame.”

Helpful Report

Posted 4 years ago

“Customer care rubbish. Arranged delivery today with driver after he said that he would collect old mattress. Cancelled without notice by manager because previous instruction that they could not collect mattress. Wasted hours trying to sort out. Have eventually demanded refund. 3rd delivery date cancelled. Surprised company is still trading. It should be renamed 'Nightmares'!!”

Helpful Report

Posted 4 years ago

“Order the bed before the lockdown it was due to come the week of the lockdown they phoned me up to say it would still be coming back doorstep delivery this was before the full lockdown happened The bed ended up not coming after getting rid of my old one So I’ve been sleeping on the sofa for nine weeks Now they are open again either re-order the mattress on the 15th I got an email today to say it’s not coming now tomorrow it will be coming on the 27th they offered me £50 conversation I told them where to stick it I had an email from the Chief Executive but he don’t know how to run his own company he don’t even know whether they have stock or not so if the management don’t know what they’re doing how did expect staff to now I would not recommend dreams to anybody This is the worst company I’ve ever had to deal with customer services is non-existent”

Helpful Report

Posted 4 years ago

Dreams is rated 1.7 based on 367 reviews