“They are a fraud agent. Once you will pay you will regret because neither tey provide any support nor any solution in case there is problem with ticket, flight, service etc. So be aware. They already cheated me.”
“Don’t waste your time and money simply contact your bank and they will pay you back same day and will deal with this company themselves.
They never issue tickets and say will send tickets a weeks before travelling which never happens.”
“I booked a flight only, they didn’t send the tickets. Fobbing me off with excuses such as we only release the tickets a month before travel. I got my card provided to refund the money to me. Do NOT use this company, they are a sham. If you ring, your on hold for hours in a queue, then when your turn comes it clicks off.”
“There is no point in writing sorry you had a bad experience from dream world, I am actually surprised that you are still operating under such unprofessional circumstances. You do not know how to deal with customers. You receive people's full refund from the airline but lie about getting part of the money. After so many bad reviews you do not bother to improve the image of your company but you keep doing the worst. I regret ever dealing with Dream world. 3 years customers waiting for refund and empty promises to your customers. I am surprised none of the customers have taken legal action against you. This is our hard earned money that you are keeping. This is a total disgrace . I will not be fobbed off for my refund if it means reporting this to relevant bodies I will make sure people know about your incompetence and bad service. By the look of things you do not care about customers at all. You lie about refunds.”
“Worst service ever by executive uzair ! Airlines gave me open tickets..
Still this company is extracting 4 times the cost of current fare difference
They say we are asking you money based on historical fare and they aren’t able to explain what is historical fare..
And the customer service doesn’t get connected ever ever! U will forever be in que and then suddenly call will get disconnected..”
“Consumers’ nightmare, commercial fraud, illegal existence, cheat world bookings, Industrial disgrace!
After read other reviews about DWT, I realised I’m not the only one being cheated, too many consumers experience the same. My booking ref. 4407965
They took the money when the booking reached them, but never made the ticket! In coming days they asked me to cancel the booking to get a refund, so I did, but they started to behave strangely: On the surface they act very polite, patient, but they are actually avoiding any actual communication! On phone calls they said the people who could answer my concerns sat in a silent department only, they encouraged me to send an email instead. Sometimes my emails got answered, sometimes not. If they answered they kept telling casual lies, such as they would arrange refund during the week, the month, in priority etc. At last, after more than 6 months I sent some more emails asking them pls don’t lie and update for me their refund plan, there was no longer response. Either they have assumed the money became theirs according to the plan and blocked me, or in their understanding, don’t lie means shut up.
‘Dream world travel’ is such a sarcasm name, their actual name is Consumer nightmare, commercial fraud, illegal existence, cheat world bookings, Industrial disgrace!
Earlier I never thought a legally registered Company would be granted to do such underhand thing yet have existed for years in a modern society, but I believe there are many court cases, claims they are involved in. Empowered consumers will keep fighting against such commercial criminals!”
“Commercial fraudster and criminal!
Why I should choose one star from them, they do not deserve. Standard approach is to take your money right after you handed in a booking, but do not make ticket for you! You spend a thousand attempts for communication, if you call, waiting in the busy line for hour, then they ask u to send an email only, if you send email, they either don't response, or keep lying (such as lying that they are preparing a refund for you this week/this month etc-which never cashed out). After several months you're tired of such invalid communication, they assume money is theirs. So easy. Commercial fraudster and criminal!
Stay safe, don't try this 'Company'.”
“AVOID this company at all cost.
I have booked five tickets with this company in Jan 2020 and flights were cancelled due to the global pandemic.
The airline company refunded the money straight to this sham company but this company made excuses to refund my mony and never intend to pay.
After 14 months and mybe over emails I decided to report to my bank which thankfully refunded my money in full in two months.
Please don't wait them to pay you, they will never do. Go through your bank, if you have used credit card when bought the tickets don't worry your credit card will cover it and get back the money from this fraud company.”
“DO NOT TOUCH THIS COMPANY
2 reservations for trips to South Africa from June and December 2020 remain un-refunded.
I can't explain how many emails I have sent or phone calls made (mostly to never get thru) and have no progress other than lies as to delays in processing refunds.
They simply aren't refunding me.
They are thieves and a disgrace to the travel industry.”
“I was complain e-ticket worry no received
But…
Recently recieved email me , name is Sumera!! Help to get e-ticket for me what a brilliant good job I would gave a 5 stars ⭐️ well done Sumera !!”
“This Company is a scammer booked flight 30th December 2021, to date no e ticket and tried to call them but no reply on email, no contact at all....Please can we all do a report on this linkhttps://reporting.actionfraud.police.uk/registration-completed
This is also the registration of Dreamworld on Companies house with the names of directors running this fraud travel agencyhttps://companycheck.co.uk/company/05813944/DREAM-WORLD-TRAVEL-LIMITED/companies-house-data#summary
We must all work together and stop this unscrupulous travel agency and stopped taking money from hard earner citizens.”
“I tested preflight positive and had to reschedule flights.I had amazing experience from an amazing lady named "Lubna" from dream world travel. She was empathetic, explained all available options and waited till i sent her the covid report and rebooked my flight all so smoothly. Most pleasant customer service in times of stress where everyone is stretched.”
“I don't usually do reviews but this is definitely a scam company. Been waiting for a refund since June 2020 and all they do is lie to you. They have given us 8 different dates when it would be paid and they failed. Other family members who booked at the same time (but used a credit card) were able to get their money back within weeks. We now have no choice but to pursue legal remedy.
Please do not book with these people, they are not a legitimate company.”
“I booked a flight in February to fly December! My brother booked the same flights via Expedia, he was informed his return flight was cancelled, six weeks later I'd still heard nothing so I contacted this joke of a company Dream world travel (nightmare travel world would be more appropriate), 5 days later I got a reply! To my shock the return flights been cancelled lol, I requested a refund to be sent the company refund policy, this could take between 6 and 8 weeks BUT! POSSIBLY UP TO 6 MONTHS, I've since spoken directly to the airline involved, they have no record of the booking, so either DWT has been refunded or they never actually booked the flights in the first instance. AVOID THIS COMPANY LIKE THE PLAGUE!!
Ps my brother had his refund in 10 days from EXPEDIA.
Please learn from my situation and book via a honest and reputable company 🙏”
“Another victim of this travel agency: Waiting for a refund of £1144 since July 2020.
Contacted them 9 times over a year and a half (!) to gather the refund request. They were consistently answering that due to high volume of refund requests they cannot handle my request, although they clearly approved they got the money back from the airline for the refund.
For 1 year and 5 months (and counting...) they are too busy to give my money back (minus 15% admin fee!!!) although they have that money in hand already!”
“Useless bunch of liars and thieves trying to snatch customers money. I booked my ticket September 2020 and the travel wasn't made and no sign of refund but lots of fake promises and tons of lies. CHEATER! CHEATER! CHEATER! CHEATER! CHEATER! CHEATER! CHEATER! Worst service I ever experienced.”
“I found an excellent service at Dream World Travel. My agent Mr Zeeshan Ahmed works very hard for my ticket. I am so regretful to him and Dream World Travel
Thank you”
“My struggle continues with this travel agency and my travel is a dream now !
I got conflicting response from DWT customer service team that the Turkish Airline flight I booked was cancelled and hence I am unable to check in. My question to the DWT team is why they waited until I check-in to inform about this? Why my eTicket was not issued in first place on 29th September 2021? How much time it will take to get refund so that I can book with other airline? The DWT team ignored all of my requests completely and offered me alternative flights for the dates I can't travel because I have pre-booked public transport and accommodation abroad. They are not even providing me evidence/official confirmation from Turkish Airline that the flight was cancelled which makes me wonder if they are actually telling the truth. The response from DWT is crafty, deceptive and I am depressed now as I don't have money to book another flight for the dates I can travel.
My first review
I booked my return ticket through DWT on 29th September 2021 and received invoice for the same via email. Booking was easy, straight forward and help available from their team. Today I tried to check-in for my flight with Turkish Airline and I was unable to do it. I called DWT customer service on 02031959888/02085899888 but their phone lines (you might notice that their landline number changes on their main website) were on automated answering machine 'Cellphone is switched off, try again later'. I contacted Turkish Airline customer service and I was informed that the ticket booking was never completed from DWT end and they asked me to contact my travel agency urgently i.e. DWT.
I can't believe fraud companies like Dream World Travel still exist in London and registered with ATOL.
I am still waiting for their customer service to respond. I wish I could have read all these reviews before booking with them. I am really stressed now as I have no means of income and now stuck with no flight and no money and all the credit goes to 'Dream World Travel' which makes travelling actually a 'dream'.”
“My flight was cancelled and I applied for a refund during October 2020. @qatarairways refunded @dreamworlduk in May 2021. It’s now November 2021 and I am still waiting for my refund. Countless emails promising action – nothing delivered. I’m beginning to believe @dreamworlduk are a bunch of thieves.”
