Name: DressLily
Rating: 1.34

“Very disappointing, placed order in March, received two notifications that order was delayed, then in June received advise that order cancelled as not being available. To date have not received refund as requested. Have been in contact with bank regarding this issue. Will not purchase from DressLily again. Buyer beware”

Helpful Report

Posted 5 years ago

“WAITING OVER 2 MONTHS toGET AN ADDRESS, YES an address for returns of damaged and holey dresses!!!!”

Helpful Report

Posted 5 years ago

“I ordered over $100 worth of clothes and shoes a month ago. I had expedited shipping and was supposed to receive my items within 5-7 days. It has been 4 weeks and I still have not received my order. I submitted a ticket and they said it would be at least 2 weeks before my order would restock. At no point while placing my order did they indicate my items were out of stock or else I would not have ordered them. I’m asking for a refund at this point because I’m not interested in waiting weeks longer for items that MIGHT restock. They never sent me any communication to let me know why my order was taking so long. I would never recommend this site to anyone. I’m probably going to have to get my credit card company involved because this is ridiculous. DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 5 years ago

“This is a terrible company. Clothes are not true to size and very low quality. Don't trust their return policy. I ordered a few bathing suits, 2 dresses, a hat, and sunglasses. One of the bathing suit i ordered and paid for was out of stock and they failed to inform me. It wasn't until i contacted them, they gave me a store credit to replace it. I ordered the same size on all the clothes/suits but they were very obviously different sizes when i received them. I tried to return for a refund and after having to pay a $12 shipping fee they refused to refund me because they claimed they never received the package. Terrible terrible company. Do not waste your money. It's a scam. If you have already made a purchase and soon regret it just keep the items, don't bother going through their "return policy" If you ask one of their "customer service reps" 3 or 4 times, they may give you a store credit. I REPEAT, DO NOT WASTE YOUR MONEY ON THIS TRASH!”

Helpful Report

Posted 5 years ago

“This is a terrible company. Clothes are not true to size and very low quality. Don't trust their return policy. I ordered a few bathing suits, 2 dresses, a hat, and sunglasses. One of the bathing suit i ordered and paid for was out of stock and they failed to inform me. It wasn't until i contacted them, they gave me a store credit to replace it. I ordered the same size on all the clothes/suits but they were very obviously different sizes when i received them. I tried to return for a refund and after having to pay a $12 shipping fee they refused to refund me because they claimed they never received the package. Terrible terrible company. Do not waste your money. It's a scam. If you have already made a purchase and soon regret it just keep the items, don't bother going through their "return policy" If you ask one of their "customer service reps" 3 or 4 times, they may give you a store credit. I REPEAT, DO NOT WASTE YOUR MONEY ON THIS TRASH!”

Helpful Report

Posted 5 years ago

“This is a terrible company. Clothes are not true to size and very low quality. Don't trust their return policy. I ordered a few bathing suits, 2 dresses, a hat, and sunglasses. One of the bathing suit i ordered and paid for was out of stock and they failed to inform me. It wasn't until i contacted them, they gave me a store credit to replace it. I ordered the same size on all the clothes/suits but they were very obviously different sizes when i received them. I tried to return for a refund and after having to pay a $12 shipping fee they refused to refund me because they claimed they never received the package. Terrible terrible company. Do not waste your money. It's a scam. If you have already made a purchase and soon regret it just keep the items, don't bother going through their "return policy" If you ask one of their "customer service reps" 3 or 4 times, they may give you a store credit. I REPEAT, DO NOT WASTE YOUR MONEY ON THIS TRASH!”

Helpful Report

Posted 5 years ago

“Gather round for another tale of woe and misery courtesy of Dresslily. I ordered a bathing suit and coverup, and was pleased to see they had shipped and were on their way. I checked the Fedex shipping number provided and saw that there was a shipment exception and that the package was being held in Memphis, Tennessee. I contacted dresslily and sent them a screenshot of the FedEx status. They responded by asking me to confirm my address, then told me to contact my local branch of fedex to pick up the package. I responded that the package was in Memphis, Tennessee, USA, while my address is located in Saskatoon, Saskatchewan, Canada. A road trip of over two thousand kilometers seemed like an unreasonable expectation for more clothing, so I made phone contact with fedex and asked about my erstwhile package, as dresslily customer service had indicated to me that I had been unavailable for delivery of the package and this was MY fault. NOW HERE'S THE PLOT TWIST, dear friends, fellow victims of a company so loathsome that they surely must put more money into paying for favorable reviews than actually running any semblance of a business, Fedex told me that the shipment exception was because the box dresslily, company of destroyed hopes and dreams, was EMPTY. Not only that, but the dirty scam artists had already put in a claim and received compensation from fedex. I relayed this information to customer service, who responded that since my package had been delivered to me(I guess getting the package on the same continent as the customer counted, even if it was empty) I didn't deserve anything, but because of their exceptional customer service, they would send out the package again(fool me once...), give a credit of the amount I paid in store credit(only useful if Memphis is having a shortage of boxes, (have not heard it on the news yet), or a refund to my credit card(obvious choice). I will have to wait 7-14 business days to see if I get that. If not, I guess I'll see what my bank suggests. For now, I mourn the breaking of trust between dresslily and I, merchant and customer, our relationship now as hollow as my non- delivered empty box. Worst. Company. EVER.”

Helpful Report

Posted 5 years ago

“Poor quality item and unfit for purpose. I will not shop with these again. I am in the process of applying for a refund”

Helpful Report

Posted 5 years ago

“Return process was ridiculous. I have one 10 email exchanges just to get no where. I will NEVER order from this place again. Sticking with Amazon.”

Helpful Report

Posted 5 years ago

“3 out of 6 items were miss marked for size. 3 were tiny, child size. Out of the $45 paid, $4.70 was offered without a return of items. For a full refund of the tiny items a return was needed. No problem that it was paid by me. The merchandise must be in their hands within 7days of the return approval. From the tenor of the emails no return would be issued. The cost of the items was $23.47. Shipping from MS to CA would cost at least $12, not bad, certainly better than $4.70. In order to meet the 7 day return date, the cost would have been over $50.The return policy is a no return policy for any reason, they just do not want that known.”

Helpful Report

Posted 5 years ago

“I ordered a dress, they took payment. 2 months later still no arrival. It says on my account it has been shipped. I contact them, they say they can’t find the order and to contact my bank! No refund, no offer to resend the dress. No apology.”

Helpful Report

Posted 5 years ago

“Terrible service. They take your money fast and you may get your purchases in two months or more. I ordered 4 items from this site they are not true to their size nor quality products. I wish I had read these reviews here first i would have stayed way away from this website. 2 of my items were decent the last two were sized incorrectly threads hanging off the shirt like they just yanked it from the sewing machine and a pair of earrings that were just broken when I got them. They weren't even put together correctly I basically threw the items I didn't like away because the customer service for this site is just terrible. What a hassle, waste of money and time. Please do not be drawn in by their pretty pictures on facebook its a trap and not worth your money!!”

Helpful Report

Posted 5 years ago

“Ordered 3 things on july 10th. Emailed them after not hearing from them after a week. Come to find out 2 of the 3 items were back ordered and no where did it say on the website that tthis items were. I asked if they could send the items separately as they came in and they responded no. It took 1 MONTH from ordered date to finaly get an email saying my 3 items had shipped and a tracking code. Only thing is the tracking code was invalid!!! I emailed them regarding this and they totally ignored the problem sending a generic email back. Finaly a day after that i got a package in the mail and only 1 of the 3 items were in the bag!!!! Dresslily is by far the worst sight I have ordered from. A total nightmare. I will Never by a thing from them again! Do not shop here. Alot of their stuff is on other sights.”

Helpful Report

Posted 5 years ago

“Horrible return ordeal. You have to take pictures and upload and write a description of problem on each item. You need a separate ticket number confirmation then you have to wait for a response!!!! I just need an address for returns of poor quality and badly sewn hems and pulled lace plus dresses with holes.”

Helpful Report

Posted 5 years ago

“I am very disappointed with my order. For starters I ordered an extra large shirt, I could put it on but my arms wouldnt even fit in in sleeves. The sleeves were for a size small. 2nd the pants were way to long and didn't match the size. 3rd my 2 pairs of heels I bought came completely damaged, they look like they've been worn before! The heels are damaged and souls have been pulled away. I want a complete refund.”

Helpful Report

Posted 5 years ago

“I'm never one to get upset with how long shipping takes and what not. But this is ridiculous. I ordered the 13th of July and today, it hasnt even shipped yet. When I talk to customer service they constantly tell me the items are out of stock, when they were in stock when I placed the order. This has been the worst expierience I've ever had with a site and delivery. Hopefully I get my order soon considering I spent quite a bit of money there.”

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Posted 5 years ago

“Most obnoxious returns process ever. Heavens forbid you try to get a refund. Good luck! This company is the worst, I will never do business with them again.”

Helpful Report

Posted 5 years ago

“Don't EVER order from this company DRESS LILY. I hope you will take it from me to save your regrets. First off it took over 30 days to receive my order: 1 shirt. There was no tracking on the order. The pictures look a whole lot better than the products! You think you are getting a good deal. Save your money. I told them that I wanted a refund because the shirt was cheaply made and now they want information that they SHOULD already have. This is the ONLY item I have ever ordered from them. They want to make it as hard as they can to return an item so you will give up and they can keep your money. I copied the following they requested: In order to offer you the most appropriate solution, could you please indicate to us the following details: 1- Please give us the product name or item code indicated on the package or in "My Orders" here. 2- Please send us clear pictures of the item, its item code and its outer packaging information. 3- In order to help us improve our products in the future, please tell us in more detail the issues with each product, for example is it too big or too small. Note: For not as described cases,the pictures need to display the major discrepancy with the website. Please keep the attachments below 10MB and use any of these formats gif, jpg, png, bmp, doc, xls, txt, rar, ppt, pdf.”

Helpful Report

Posted 5 years ago

“It took about a month to receive 3 shirts I ordered. Each shirt was labeled the size I ordered but each shirt was about 2 sizes too small. For the next month it was back and forth with them wanted pictures and offering a 20% discount, a credit to their site but not the refund requested. They confirmed they received the shirts back on 7/15/19 and to process the refund with be another 10 to 14 days. Best advice is avoid this company. I know I will.”

Helpful Report

Posted 5 years ago

“Like so many of the others, I paid extra for expedited shipping. After several days of my order "processing" I contacted them and I was told that paying extra only mean it will ship faster once they receive the product. This certainly isn't outlined in their fees. This was the second time I had service issues like this. Another time I actually forgot I had ordered something and it arrived THREE MONTHS later!! I have cancelled my most recent order and requested a full refund for everything... including shipping. Here's to hoping they get it done a lot faster than they ship anything. I'll not be doing business with them again.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

DressLily Reviews