Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.10

2.1 Rating 216 Reviews

23 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.1

Based on 216 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Dunkin' Donuts 1 star review on 19th April 2025

Kevin Qualters

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Those badges are useless, it doesn't do sh**. Thought i would earn something when do and finish the challenge but nothing. All you got is a stupid badge wth, it's so shady.”

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Posted 5 months ago

“I asked for the $6 meal deal and asked for an everything toasted bagle. Guess my surprise when I got to work and found I had a I guess it was a croissant. I couldn't take it back because I would be late coming back to work. This is like the 3rd time there has been a problem with this place (Schuyler Street, Utica, NY store)”

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Posted 5 months ago

“Hot chocolate had no flavor very pale color tasted like only hot water”

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Posted 5 months ago

“I went to the location at 1066 W Grant Rd in Tucson AZ at approximately 5:55 am on 11/13/2024. I placed an order in the Drive Thru. I was buying breakfast for two young children that are very picky about their food and its appearance. I ordered two coffee rolls and two donuts that were vanilla frosted with sprinkles. When ordering I asked that the coffee rolls be packed separate from the donuts - when purchasing a coffee roll for a child, if it has any sprinkles from the donuts on it, it becomes unacceptable. When I drove to the window to pay and pick up my order, the employee has one full bag. What transpired after that that point was me becoming a joke to the manager (who eventually got involved in my order) and the other employees (a total of 4 including the manager) who all stood around the drive thru window smiling and smirking as if they were watching a comedy. I won't describe more but I ended up driving off not purchasing anything and telling the manager and the employees to all go to he_l!!!! I will never return to any Dunkin Donuts. I hope your businesses go bankrupt and all the employees at that location become unemployed. Treat customers like s_it and you lose customers to other businesses. I'm sure your employees and manager with tell my experience differently to protect their jobs and not your business. Too bad for you for hiring bad employees. Don't contact me because I don't want anything further to do with your company.”

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Posted 5 months ago

“The service was terrible, the hash rounds were old and burnt. Would not recommend going to the dunkin' donuts on office Park in Windsor heights.”

Dunkin' Donuts 1 star review on 13th November 2024

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Posted 5 months ago

“Veteran's Day See screenshot of my complaint to Dunkin Donuts corporate office.”

Dunkin' Donuts 1 star review on 12th November 2024

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Posted 5 months ago

“They were stale, dry, even toppings were dry and tasting bad”

Dunkin' Donuts 1 star review on 11th November 2024

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Posted 5 months ago

“Ignorant manager at your Snyder ave location in Philadelphia.”

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Posted 5 months ago

“Short employees and made long lines to order & wait. Rush to make foods and made food adjust.”

Dunkin' Donuts 1 star review on 10th November 2024

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Posted 5 months ago

“We went to dunkin donuts at Verona NY-31 this morning. Those drinks were so bad and my husband went to complain about it. The service wasn't good and this was on Sunday November 10th 2024 at 9:45AM”

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Posted 5 months ago

“ordered 1/2 dozen donuts with chocolate and sprinkles. I was lucky there was 1/2 teasoon chocolate on it. Horrible, might as well got plain donuts. Not many varieties of donuts for a late morning.”

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Posted 5 months ago

“The last four times I ordered a sourdough breakfast sandwich at dunkin doughnuts leroy ny, the eggs were cold the bread wasn't toasted all the bacon was in one blob in the middle of the sandwich, but after reading other reviews it appears that the management doesn't care”

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Posted 5 months ago

“I had an incredibly frustrating experience at this Dunkin' Donuts location. I simply asked the employee to repeat my order to ensure accuracy, but she refused, insisting I move forward because of "a long line." I pointed out that only two cars were behind me, but she still wouldn’t confirm my order. When I asked for a manager, I was told no one was available. Instead of handling my request professionally, the employee began ranting and even raised her voice, claiming my order was “too large to repeat.” Ultimately, this lack of basic courtesy led to mistakes in my order. I’m genuinely disappointed with this level of service and hope that management will address these issues to improve the customer experience.”

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Posted 5 months ago

“I just ate 1/2 of the worst sausage,egg and cheese croissant I have ever had! The croissant was squashed, the sandwich was very bad. They have definitely gone down hill! I also saw them serve a very sloppy coffee drink to another customer with overflow on the outside of the cup. I think I'll avoid this location! Now I know why they no longer have the heavy traffic they used to have!”

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Posted 5 months ago

“When l called about a missing item delivered by door dash. I called the store located at 1101 Reisterstown Road,Pikesville MD. The Manager was very rude and hang up on me . She was very disrespectful and Terrible communication. I tried calling back several times and no one would answer. This type of behavior is unacceptable for a business. They will never get my money again. If l could have rated with no stars that what they would receive. I hope when Corporate or whoever gets this information will investigate that store. I just simply asked if they could refund me for the missing item. She suggested l drive to them to get my missing item. Why should l drive to them when l used door dash!!!!!!!!!!”

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Posted 5 months ago

“Every time we have gone to Dunkin they are out of something that we have ordered. Whether that’s a fault of the Dunkin app or the store I don’t know. But the last time we went over two weeks ago, we ordered 4 classic donuts and two of the specialty donuts. They were completely out of donuts at 9:30 in the morning. The lady at the store told me they couldn’t refund me because I ordered in the app, that I would have to go through customer service in the app. So I did, and they offered me 400 point, which doesn’t cover the cost of 6 donuts. I’ve sent numerous emails and every time I get an email back saying to give them 48 hours and they’ll get back to me. I’ve received nothing in 2 weeks. Their customer service is absolute trash.”

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Posted 5 months ago

“They use to have a good coffee but since a two or three months they change the coffee now taste like water that's not fair the coffee its expensive they should serve a good coffee.”

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Posted 5 months ago

“They for got my fuc#ing donut even though it's in the restaurant's name😡”

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Posted 5 months ago

“The donuts was ice cold the last few times I been to Dunkin’ Donuts. This time talked with manager was told donuts come in every morning cold!!! What happened to the fresh daily made Dunkin’ Donuts? Krispy Kreme please move to Midlothian! Until then I will drive to other side of town just to get the daily fresh made donuts!”

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Posted 5 months ago

“DD in metuchen lady at drive through RUDE AS HELL CANT GET A DAM ICE COFFEE CORRECT”

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Posted 5 months ago

Dunkin' Donuts is rated 2.1 based on 216 reviews