“
my subwoofer that i bought from them was making a crackling sound, called their customer service they advised to send it back i advised them i didnt have the original box they said package as best i could, did this wrapped the whole thing in fragile tape just to make sure it was treated kindly by their courier, had to chase them constantly to find out did they have it and how long was it going to take to be told that the sub arrived damaged and was my fault , the packaging had been ripped and the photos they sent looked like the sub had been kicked around by a rhino the sub on every corner was caved in, i advised them this was labled as fragile and was wrapped in loads of packaging and was told to send as best i could , their returns department ignored email after email eventually they said they would only fix the original issue and the sub would return back in the damaged state it was in i obviously tried to argue this only to have my emails ignored i am still chasing this and getting nowhere fast.
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- christopher pengelly
“
my subwoofer that i bought from them was making a crackling sound, called their customer service they advised to send it back i advised them i didnt have the original box they said package as best i could, did this wrapped the whole thing in fragile tape just to make sure it was treated kindly by their courier, had to chase them constantly to find out did they have it and how long was it going to take to be told that the sub arrived damaged and was my fault , the packaging had been ripped and the photos they sent looked like the sub had been kicked around by a rhino the sub on every corner was caved in, i advised them this was labled as fragile and was wrapped in loads of packaging and was told to send as best i could , their returns department ignored email after email eventually they said they would only fix the original issue and the sub would return back in the damaged state it was in i obviously tried to argue this only to have my emails ignored i am still chasing this and getting nowhere fast.
”
- christopher pengelly
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Furthermore, the store manager (with whom I had been communicating after losing all faith / patience with the Returns department) had promised substantial compensation - in the hundreds of pounds - for the ordeal we had been through.
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- HJD
