DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,879 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’d give zero if I could . They were supposed to be delivering my medication package yesterday . They didn’t , tracking showed it will come today . I kept an eye on tracking map and noticed it said left at back door ! I have Ring doorbell cameras and nobody came . No photo proof either so I am now with my medication . I went on chat they said I need to contact the vendor then cut me off before I could reply and the message box disappeared. I’m livid !”

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Posted 9 months ago

“My parcel was due to be delivered and I kept checking on the map to see where the driver was. For over an hour the map didn't update, it was stuck at 12:37 until the window for my delivery had passed. At which point the map never showed and it simply said "We'll Deliver it Today" - they never did. At exactly midnight, the status then changed to "Item Delivered". I have since spoken to their live chat twice. The first time I waited in the queue and an agent answered the chat, however the agent never wrote a message to me. 10 minutes passed of silence. The second agent was arguably more unhelpful, they told me that they cannot provide proof of delivery due to the contractual arrangements with the sender and I would need to contact the sender to find out where my parcel it (are you kidding me?! you're the delivery company). The matter is still unresolved, there's a very expensive package somewhere but nobody knows its whereabouts.”

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Posted 9 months ago

“Waited in two days in a row and still no parcel delivered. Driver said he can’t find my address but he drove right past my house. This service is the pits and they don’t care. Can’t get in touch with customer service”

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Posted 9 months ago

“Useless. Tracking says it was due to be received Wednesday 3rd April. 2 days later and still no appearance. Phone number and links they provide are to "rearrange" delivery dates. Why companies like Next use clowns like this embarrassing.”

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Posted 9 months ago

“Appalling. How this company is still operating is beyond me. I have had two experiences with them. Both miserable. First parcel they damaged. They didn't bother telling me that of course so I sat in waiting like a mug. Fortunately the poor seller refunded me and I hope they won't be using DX again. My heart sank when I saw that another order was due to be delivered by these incompetent clowns. Sure enough, it didn't arrive in the two hour window. Didn't arrive on the stated day. No idea where it is or when/if it will ever turn up. Nobody gets back to you when you try to contact them. Nobody answers the phone and the tracker is useless. If DPD, DHL and Evri can usually manage to get a parcel to the right address at the right time what is DX's problem? In future I will check which courier is used before ordering. If it is this joke of a company I will give it a miss.”

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Posted 9 months ago

“DX Delivery / Express were supposed to deliver my parcel on Thursday. They didn't turn up, yet say they posted a calling card; not true, and make out that we weren't in. [We're a large company with a reception staff full time!]. Rebooked for the following day (05/04/24), again provided with a two hour delivery slot, but no show on the delivery driver. No explanation, again 'calling card left' (not true). You can't call them, you are permanently on hold and their 'live chat' currently has a three hour wait. Without doubt the worst courier company I've dealt with.”

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Posted 9 months ago

“Absolute joke of a company, I have never had a delivery on the day they stated, I don't understand why big company's like wickes use them.... They must be cheap!!. Problem is you pay peanuts you get monkeys.”

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Posted 9 months ago

“We are on 14 failed deliveries and counting. No comms from DX, zero apology and impossible to speak to anybody. The worst courier experience we have ever had. Why would you continue to deliver knowing it has failed 10 times already?? Like other people in this thread we have had the 'we tried to deliver and left a card' message, which is just not true I'm afraid. Every other courier has had no issues so no idea why DX can't get it right.”

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Posted 9 months ago

“Like so many others, I waited in but no delivery came. I received a text to say I'd have to reschedule because the delivery could not be made as I was out which was not true. Also said they had left a calling card. Of course they had not. Spent a long time trying to track down a telephone number for them that isn't just an automated message that cuts me. So far I've spent nearly 20 minutes on the phone trying to get through to them. Awful service, awful customer service too.”

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Posted 9 months ago

“Communication is non existent. Charge for services they don't provide.”

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Posted 9 months ago

“No attempted delivery made no card received. supposed to be next day delivery. a week has passed. You cannot phone them as they never answer calls or contact them”

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Posted 9 months ago

“Really disappointed with the service. It says in the link: "delivered. Signed paperwork". Nobody even came with the delivery. How can it say in the link that items were delivered and even signed for. The place of delivery is also stated in a totally different town. It is really disappointing and I hope it will be put right.”

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Posted 9 months ago

“My experience was the same as countless others with DX. I had the delivery slot. I waited in, watching carefully. They didn't visit the property, they then claimed they could not access the property. Sadly for DX on this occassion, they were visiting a property that has extensive CCTV coverage with voice alerts, alerts on computers, mobile devices, and TVs within the property. There is 24 hour coverage. Getting to our front door trips 3 cameras. We never miss anyone getting to our front door. A review of the footage confirms that the AI notification did not fail and that there was no traffic on our drive for an hour before, through to an hour after our delivery slot. I watched the tracker and can see that they got fairly close around 19:56. I kept particularly vigilant personally watching the drive and surrounding area to help a driver find our property if they looked lost.”

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Posted 9 months ago

“Over 2 weeks the parcel was out for delivery on 8 days has never arrived. "next day delivery" kept saying card left they never came anywhere near the house. The parcel has now been given to another company. I would give them a -star”

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Posted 9 months ago

“as others have mentioned, absolutely hopeless. Came to deliver, item not on truck, but promised it would be on another arriving shortly. it wasn't. nothing the next day, rebooked the following day. nothing. rebooked the following day nothing. and again. lied to the seller saying it had arrived. don't answer forms or pick up the phone.”

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Posted 9 months ago

“The parcel turned up 2 days early which I wasn't in but I also was in work so didn't get the message they was coming till it was to late I didnt realise it couldn't be left at a neighbours house as it needs a signature. So I went to rearrange the delivery date on their site and put it for the following Tuesday which I was able to take off work to receive a message saying they wasn't coming so had to rearrange it again and on their site the next day Wednesday was available so I have selected that and yet again another message saying they aint coming but now I cant get a day off work and I wont be home till late every day. They should provide dates they cant full fill”

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Posted 9 months ago

“I have had DX delivery to me twice just recently. Both deliveries were well executed. Parcels both arrived in promised time slots. I say well done DX Keep up the good work.”

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Posted 9 months ago

“Waited in all day and no delivery. Cannot get through to them, complete waste of a day.”

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Posted 9 months ago

“Having seen the reviews I was quite concerned about my delivery. However, I had a live plant delivery from DX Express today. Box was intact, plants inside not damaged at all and it arrived on the earlier side of the estimated delivery time. Very happy. Drivers name was Alfred. A+ :)”

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Posted 9 months ago

“Drivers leave the handbrakes off their vehicles so they crash into your car and drive away Nice one bruva”

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Posted 9 months ago

DX is rated 1.2 based on 1,879 reviews