DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,881 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to contact by phone no delivery…”

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Posted 2 years ago

“Parcel left outside in the rain, jumper inside soaking wet was a birthday present !”

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Posted 2 years ago

“Parcel left outside in the rain, jumper inside soaking wet was a birthday present !”

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Posted 2 years ago

“After lies for 2 days I waited on the 3rd at the entrance to our development and tracked the guy as he was driving past my road. I stopped him and took him to my house. He could not find the parcel. I asked about the not finding address and delivery attempted messages and he blamed "temps". He said he would come back to me but he headed off and is now about 15 miles away as my delivery window closes and I'll be unable to track him. The item has to get proof of delivery according to him so now I cannot leave my house and there seems to be no way to contact anyone. The service of this company beggars belief and we will never purchase from H Samuel again since this is who they use.”

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Posted 2 years ago

“Received email with time slot for delivery Delivery time came and went Then another email to say they had failed to deliver as nobody home Complete lies Why do these companies waste people's time and cost them money”

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Posted 2 years ago

“Waited in 2 full days and they said delivery on hold. Unable to speak to anyone and can't get refund from Amazon because they say I need to speak with DX. Furious with these scammers and Amazon and BuyBox who use them. Just want my money back.”

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Posted 2 years ago

“waited in all day cause i was told i had to be in,its now 16.05pm no sign of parcel or nothing,last scan parcel had was into DX Inverness depot at 10.42am,no communication at all,fir example- “your delivery will be PM” so i could have went & got stuff done in morning,2nd time i have wasted a whole day with these clown delivering my item.”

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Posted 2 years ago

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Posted 2 years ago

“Dishonest and unreliable, had a message saying item would be delivered on Wednesday between 2pm a 3:15pm, nothing arrived, I then got an update stating my item had been loaded onto the couriers, then at 7pm I got a message stating my requested to alter the delivery had been accepted and would be on Friday. An utterly irresponsible, deceitful devious lying company that doesn't care about your time.”

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Posted 2 years ago

“Same problem as many others here. We were in all day waiting for delivery - nothing. Then received message to say delivery unsuccessful, calling card left. Not true. Same thing next day. (Is it an invisible calling card?) This delivery company (laughingly known as) needs a rocket up its proverbial. Just appalling service. And no way to contact them, naturally. The telephone line is just an automated service. It directs you to the live chat on its website if you want to talk to someone. Joke. I've filled in my details a number of times on the live chat and get the consistent response 'no advisors are available'.”

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Posted 2 years ago

“White van pulled up outside my house, saw a guy walk past my house, then back to his van and drive off. 2 mins later I got a "sorry we missed you email" from DX. Only then did I realise that this white van had my item. He didn't even try to deliver it. Got in touch with the company within 20mins, they refused to ask the courier to return. Item was a basin, so I had turned off my water and ripped out old basin in preparation. Now my house has no water until they deliver it again, with no guarantees that the same thing won't happened again. Refused point blank to offer me any assistance for the massive inconvenience that have caused. Couldn't be more disappointed in them.”

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Posted 2 years ago

“Absolutely dishonest delivery service. They don't even pretend to attempt a delivery before marking it as a failed delivery. On this occasion, I was at my gate, tracking the van which was in the next street. Then the message popped that they didn't meet me home and a call card had been left, I didn't know if to laugh or cry as it was an important parcel. Really disgraceful.”

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Posted 2 years ago

“Worst delivery service of all. Gives 2h slot - you take time off work - you waste entire day. Incompetent and unreliable. Avoid at all cost and god bless you if they have your package”

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Posted 2 years ago

“My order from Morplan promises to deliver within 24 hours. They have never failed an all the years I have used them. DX has failed miserably. I explained I may not be here and without a time slot I am unable to wait in. The driver did not even use our very load doorbell when we were here. Now on day 3 waiting for my parcel. Personally I would never use this company for my business deliveries. You cannot speak to anyone personally and the website is difficult to use.”

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Posted 2 years ago

“Lazy driver did not bother to attempt delivery. He claimed my address was wrong (it was not!) and came nowhere near on the tracker all day. I lost a day of earnings AND the dining table from Homebase that I bought in the sale. It is now out of stock and I can’t afford a full price table. Absolute liars and scammers. AVOID.”

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Posted 2 years ago

“Absolute liars, I just received a text from them to rebook my delivery as they had attempted delivery, that is an absolute lie. I had been tracking the delivery driver online with the link they give you and he never comes anywhere near me, in fact, I could see him going further away from my location. Never use this company as I tried to webchat with them and that was a disaster, probably the worst company I have ever had the misfortune to deal with, useless”

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Posted 2 years ago

“DX confirmed the date and time of delivery by email. I drove down to Cornwall to fit the part being delivered. The driver got to within 1/2 mile of the delivery address and knocked off for the day. Got a pathetic response from the Complaints Department. Untrustworthy company. Avoid.”

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Posted 2 years ago

“My parcel was collected on the date stated and then nothing. The tracking system simply states 'In Transit'. I assume it has been stolen, It was only going North Wales to Manchester, it is hard to lose a parcel in that short distance surely. There is no one to talk to, nothing. It is causing me enormous issues and stress. I would simply say Do Not Use.”

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Posted 2 years ago

“Absolutely rubbish service this is 2nd time I have expected parcel and not delivered. Waited hours and because delivery slot expired you can no longer track courier”

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Posted 2 years ago

“Claimed they tried to deliver 3 times and we weren't home.... I work from home and was here ALL DAY EVERY SINGLE DAY! No missed delivery cards posted either. They returned our items to the seller and we had to drive miles to go and collect them instead. I will always check, when I buy online, to see who the courier is that the company use and actually buy elsewhere if they use DX. Hugely disappointed”

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Posted 2 years ago

DX is rated 1.2 based on 1,881 reviews