DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,889 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very appalling service and my experience with DX is exactly the same as most of the reviews here. This company is incompetent for hiring couriers who can lie and just easily text you that they have attempted delivery when in fact they haven’t! First attempt they left a calling card, the second and third attempts they didn’t! Twice had to take some time off and waited all day for my visa and no one came! Customer service is automated, there are no other options offered apart from rescheduling your delivery and will transfer you to an agent but hey! All the agents are busy and asks you to email them stating urgent and they will reply to you in the next 24 hours!! They really think their customers are uneducated and won’t think of them as irresponsible, deceitful and money grabbing company who wants you to pay an extra £6.99 for an arranged morning or afternoon delivery! I finally managed to chat to Stephen who said that it is in the best interest of the courier to deliver as they won’t get paid otherwise. What about the lying couriers who don’t actually set foot on your property, don’t leave calling cards yet they message you to say they have attempted delivery! What I don’t understand is this company must have heard of all the negative feedbacks regarding their couriers but have not done anything about it! I will certainly take this up with the application centre. DX should be banned from trading due to their incompetence and fraud! By Tuesday next week it will be a week since the consulate has issued my visa. My visa only took 3 days to process and perhaps they say it can take up to 10-15 days due to the sickening delivery service!”

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Posted 5 years ago

“would give no stars if i could! 4 attempts to deliver apparently & no calling cards left as they stated. i paid for a next day delivery & still have not received my item. The customer service team are not helpful at all. when I called to speak to someone, the automated message says no-one is available, please send an email. Worst company I have dealt with!”

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Posted 5 years ago

“To say I am disappointed with your service delivery is an understatement, as your service is very very poor. I am actually shocked that embassies entrust you to deliver essential documents with such incompetence. I will be expressing my frustration to the embassy also. Since Friday 28th June, I was waiting for my passport as it was said to be on the road to me until 6pm, when on the tracking system, it stated that the driver could not find my address which is ludicrous as I receive loads of parcels at my house, but just shocked that an organisation involved in delivery of important documents does not invest in latest navigation systems. Today Monday 1st July at 21:31, I have just checked on the tracking site and its now saying Awaiting first delivery, earlier just before 6pm, I had a live chat with Rhiannon, who assured me that my passport would be delivered tonight as I intend to travel tomorrow evening but to no avail. The disappointing thing is that as an organisation you are very poor at communicating, I have provided you with an email and mobile or telephone number, but do not communicate, as this is the second time I am writing to you, but did not get a response by any means of communication. You need to take a leaf from Hermes you can learn something from them as you can surely track your product and you also get updates where the Hermes driver is and when the product will be delivered, if the driver faces a problem, you get a call informing you of the situation. Your service is beyond poor, it’s indescribable as I have never come across such a mediocrity of service. You lack duty of care for your customers, only if I could be told where to collect my passport rather than rely on incompetent people at DX secure, I will miss my flight, over failing to find my address.”

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Posted 5 years ago

“Dodgy delivery service!!! You DX is in cooperation with Her Majesty Passport Office, you carry VERY IMPORTANT documents. However dodgy DX delivery guy did not come to my property, even did not call me, did not ring the door bell etc... Because i believe that he/she just marked as "Attempted" on the hand computer without visiting my address!!! I just spoke to customer services after i received the dodgy, lie "attempted" notification text, spoke to Michael. He tried to help me and called that dodgy delivery guy many times as well as DX Heathrow depot whilst i was waiting on hold but unfortunately delivery guy did not pick up the phone as same as DX Heathrow depot! If you can't deliver the very important documents on time then why do you work with the HMPO???The HMPO should stop their agreement with DX immediately. Don't trust DX and its liar, dodgy delivery guys!!!!”

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Posted 5 years ago

“So i waited in 11 hours only to be told my delivery was missing. They arranged a replacement which was decent of them and gave me another 11 hour delivery slot. At 15:35 i found a card in my door saying I'd missed delivery at 15:40. Back to work next week and can't recieve so I've sent it back to sender. I'll find an alternative from a firm that doesn't use DX”

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Posted 5 years ago

“Dishonest and disgusting customer service, hurriedly arrived said they had 3 items to deliver and needed help unloading them threw them down (glass shower doors) shoved a piece of paper to be signed under my husbands nose who duly signed it thinking it was for the 3 items and low and behold half of the order was missing and he's unwittingly signed for 5 items so they have got away with £300 worth of shower equipment and the company won't listen”

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Posted 5 years ago

“Brilliant! Customer services were lovely and very helpful. My order was delivered just as they had told me. The delivery driver was helpful and even put my New mower in to the back of the car! Thank you.”

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Posted 5 years ago

“Appalling service next day delivery was booked 2 days later still no delivery, couldn't track the delivery and not to mention this company doesn't notify anyone regarding delays nor deliveries, I had a client wait on site both days waiting for the delivery to finish his job, the builder wasted two days on site just waiting for this courier to delivery money lost.... if you want to use it to deliver business to business please look else where, yes DX is cheap but like the saying you pay for what you get. Will not recommend this service to anyone as this has happened to me 3 times this week with them. Will never use DX again they have cost my business money......”

Helpful Report

Posted 5 years ago

“Such a worst delivery company. I took a day off and waited the whole day to receive my parcel. It never arrived and no one came to deliver it. When I contacted them by phone unable to speak to anyone and suggested them to contact by email. Finally I got connected to chat with someone through their website. The response I received was failed delivery. I asked them to give details of the vehicle number to check the security camera, refused to give any details. Bunch of absolute liers. Even the person suggested me to go and collect from their depo approximately 70 miles from my residence. I suggest never use their service.”

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Posted 5 years ago

“Totally useless delivery company. I have waited in 3 different days for my package to arrive and this useless crowd just keep coming up with excuses and ignorance for why it isn't delivered and nobody turns up. They are a total disgrace. When you see how some companies can show you their drivers position and give an ETA to within 1 hour it shows this useless bunch up for what they are.”

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Posted 5 years ago

“Pathetic service, when you track on line they say attempted delivery. No chance. Stayed in twice now and no attempt was made. Useless service. Why no telephone me if you can't find me? You have both mobile and land line numbers. Can't stand liars. Zero rating if that was an option. and still don't have my passport.”

Helpful Report

Posted 5 years ago

“WORST DELIVERY EVER. They were supposed to delivery Thursday and didn't even get round to delivering until Saturday which is when I wasn't even at the house which I warned them. Absolute trash. company.”

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Posted 5 years ago

“I would have given zero star if there was an option to do so...my passport had to be delivered today as per the ext I got from them and I took a day off and stayed at home all day but it never turned up and then when I track the status, it says 'We have left you a calling card. Please use the 'Go to redelivery' button below to book a redelivery; which is a LIE, am sure the delivery was never attempted even, no card was left as well. When I check if I can collect from their depot, there is no information about the depot...when I try to speak to the customer support, it disconnects the call saying all agents busy...and when I try to rearrange the delivery today - Thursday, the next available slot is only on next Monday!!!! For god's sake, it is my passport and I have a personal emergency travel on Saturday which I cannot miss at any cost...sent them an email, hope they responds..I did not pay the extra £15 for this kid of irresponsible service.TERRIBLE...I would go to any lengths to bring this into the public/VFS/consular/Govt grievance services if the matter is not resolved tomorrow morning...NEVER EVER OPT for this service if you ever go to VFS/consular centres bu paying the premium, royalmail is a lot more reliable - they won't lie atleast and atleast you can collect the item from the nearby depot even if you miss the delivery...this service is rubbish...”

Helpful Report

Posted 5 years ago

“Excellent service off Nigel from DX delivery Went out of his way ringing me for delivery and return Many thanks”

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Posted 5 years ago

“We would like to compliment the service of this company,, the two delivery men were very helpful and pleasant, our item also arrived safely and when Furniture Choice said it would. Really very pleased with service and item.”

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Posted 5 years ago

“I need my passport to be delivered and they even didnt tried but said that its been delivered 00 AM, which is impossible. very disappointing”

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Posted 5 years ago

“Arranged delivery this past Thursday made sure I could be at home with work. The item did not arrive after staying all day, no phone call from DX to advise item is not coming. Delivery driver randomly turned up while I was at work the next day, didn’t leave card even though status said he had. I only know he arrived due to my CCTV. Spoke with DX customer support had my delivery upgraded to Platinum delivery for today..........guess what? The item is not coming today either. Apparently can’t get through to the depot!! Pathetic Terrible customer service no apology anyone for the delay or inconvenience.”

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Posted 5 years ago

“Did not even try to deliver, disgraceful company should be banned from the courier network.”

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Posted 5 years ago

“Absolute joke of a company. I have used them both as a shipper and a receiver. At work my company use DX for heavy/bulky items and they fail to show most of the time then complain when they have a load to carry. As a receiver they are also awful! The tracking is very rudimentary (DPD and Amazon logistics rule here, closely followed by royal mail and their 'by 1pm' service) as it says your package is out the depot and that's it, no estimate for delivery or anything, similarly even though your parcel says it is out for delivery there's no guarantee you'll actually receive it as the driver may decide to keep it in the van and finsiht eh route the next day.”

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Posted 5 years ago

“i just posted my review on trustpilot and as far as I am concerned i will try to do the same on every other site to make sure people are aware of the joke of a company you are. Basically a company that takes money but does not deliver anything. My parcel is lost and you tried to fob me off by asking me to contact the sender when the parcel was in your possession. Contacting your call centre by phone is impossible as you are too busy dealing with complaints. Stop trading, this country needs good reliable companies, not cowboys.”

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Posted 5 years ago

DX is rated 1.2 based on 1,889 reviews