DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,882 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing Great at all. They sent me an estimated time of 2 hours but it was a lie. I was waiting for the whole day as a dog and they didn't deliver anything. Instead, I have received a message they would TRY again the next day. Nice! 'Try' on me! Am I a rabbit for them! But I paid for this service and quite a lot!”

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Posted 3 years ago

“Parcel didn't turn up after rebooking it for a certain day and address,then tried to blame me,no way to phone them,the live chat doesn't work,”

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Posted 3 years ago

“Items did not arrive on scheduled day. Rearranged delivery, still didn't turn up. Avoid”

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Posted 3 years ago

“If there is less that 1 star I would happily give that rating. Such a worst experience from DX express.”

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Posted 3 years ago

“I know of a DX delivery driver who is actually stealing peoples items. He burns the plastic wrapping and cardboard every night after finishing”

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Posted 3 years ago

“Parcel meant to delivered on Friday, now Saturday night and still nothing, useless company”

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Posted 3 years ago

“Terrible company! Tried to contact their automated system to re arrange delivery ...wouldnt let me do it ...even giving my postcode and ref number... cant speak or online chat with any human being ..... so fustrating ....please avoid”

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Posted 3 years ago

“How can this company continue to trade with such bad reports. They are going to be responsible for bankrupting me as my main supplier uses them-atrocious, awful and dreadful. Its a shame they dont give less than 1 star.”

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Posted 3 years ago

“DX has lost 2 valuable parcels from an electrical company i purchased several goods from. And would you believe it the electrical company sent a replacement and guess what that too has gone missing. A very. DISHONEST company who looses parcels and makes excuses. DEFINITELY NOT TO BE TRUSTED.”

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Posted 3 years ago

“One star is too much! I was due a delivery of doors from bnq I was given 3 different days even more different time slots. I was Swapping shifts at work to be in, Needles to say none showed up, no phone calls, no emails absolutely nothing. Resulting in my joiner being cancelled. Customer service is an absolute joke, after half an hr que they promised me it would be that day before 1pm I asked to speak to manager and was told she was too busy to talk. She would ring back. Just like the other reviews said.. no manager rings you back. They lied again. Ended up cancelling doors with bnq for refund. Sadly we won’t ever order off bnq again due to them using DX. Neither will we recommend them. By far the worst delivery service out there and if we know someone uses them we just simply won’t purchase from them. Still no explanation why we was messed around so Much and no apology, absolutely nothing. Still waiting on that “busy” manager call back too.”

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Posted 3 years ago

“Didn't arrive on time. Had to delay project as a result.”

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Posted 3 years ago

“Bad service made worse by abysmal customer care. This company is sadly declining in terms of reliability, customer service, trust and professionalism. I am still waiting for DX to deliver a parcel that was promised 3 days ago. Each day I receive an SMS giving the name of the person who is going to deliver, but no useful estimate of when (it's usually "between 8:36 and 19:20" or some such large timescale). The parcel is then NOT delivered and there is no notification as to when it will be delivered, until the next message arrives and another broken promise. The only way to contact them is via twitter as the phone number is an automated robot that having asked for your tracking number only wants to re-arrange delivery. Twitter does get a response, but all they do is the same as the automated voice-of-apathy and say "we will make sure its on a van for delviery tomorrow". Watch out for this phrase - it's misleading. The fact your parcel is "on a van" does not mean that it will be delivered. My parcel has been on 3 vans in my area, and it's still not been delivered. So far I have lost 3 days work because of their inability to deliver the service they have been paid for. To add insult to injury, I have just been offered the chance to go and collect my parcel from their warehouse myself - effectively they are being paid and not doing their job. By inviting me to spend MORE money to compensate them for their incompetence is offensive, unprofessional and frankly insulting. I have given 2 stars purely in recognition that there are UK-wide issues with drivers. Otherwise, the total lack of assistance, approachability, professionalism and basic ability to "do what they promise" would have reduced this 1. A very poor experience overall. They do not care about customers.”

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Posted 3 years ago

“attempted delivery twice, still can't deliver to a building with 24x7 concierge service!”

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Posted 3 years ago

“Unfortunately Furniture Online use this company for their deliveries. If I had know this in advance, I would never of ordered from them. These poor reviews are accurate. I received an email from DX stating the date that the goods would be delivered. I took a day off work as they could not give an AM or PM time slot and their tracking info is total rubbish. I drove 18 miles to the delivery address and got there at 08:00. At 11:51 I received an email from Furniture Online to say that DX would not be delivering on that day. I have since cancelled the order and am awaiting a full refund.”

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Posted 3 years ago

“The driver didn't bother to see if I was in, before he left a message saying he was unable to gain access. I was in, it was obvious I was in. He just didn't turn up.”

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Posted 3 years ago

“I ordered some ladders and was told delivery would be 3to5days. I had some appointments so phoned the place up where I bought the ladders from. They said they would phone DX up and ask delivery for a he following Tuesday/Wednesday Ladders where delivered on the first Friday they left a card for me to phone and reschedule the delivery. I asked for the Tuesday lady said ok Guess what had an email Monday morning to say delivery out today. Had to cancel my appointment as didn’t want them being returned again. I had a time slot of 10 hours 08.00to 18.00 I would not use the his delivery service if I had a choice”

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Posted 3 years ago

“Supposed to be a three day service paid for, 11 days later no parcel. On line chat is extremely helpful in NOT giving you any information like when it will be delivered, which depot it is at and have they actually got the parcel. I even offered to pay to get Royal Mail to collect off them (problem solver), but NO, can’t do that! Don’t bother wasting your time with these, no accountability and worst of all no delivery, from what is supposed to be a delivery company.”

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Posted 3 years ago

“Truly worse than yodel”

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Posted 3 years ago

“They promised delivery three times, three different excuses for not delivering. Their customer service is useless and their tracking is just a waste of time. They are without doubt, the worst delivery service it has ever been my misfortune to deal with. I ended up cancelling my order with another company because of their incompetence. Don't have anything to do with them.”

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Posted 3 years ago

“My parcel was delivered while I was away. I asked if the courier could gain access via one of my neighbors so he could entering the building and leaving the parcel behind my door. Instead he left the parcel in front of the building door. The parcel got wet. My neighbors couldn't read the label and after a week the binned the parcel. Very disappointed. The parcel shouldn't have been left outside the building.”

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Posted 3 years ago

DX is rated 1.2 based on 1,882 reviews