DX Reviews

Name: DX
Rating: 1.23

1.2 Rating 1,874 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars I would. This company has had my item for 4 days now. Should have been with me on Tuesday the 3rd. Waited in all day and nothing turned. Item was back out for delivery the next and didn't turn up again. Next day I get a text to say my item will be delivered. No good as I was working all day. So I scheduled for today the 6th, and yet again nothing turned up. No courtesy call or email. Total disgrace, no standards left in this country now.”

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Posted 1 month ago

“This company is by far the worst so called delivery company EVER!! Three set delivery slots and the idiot just leaves a TV on my back doorstep. If the brain cell was functioning then surely they wouldn’t have wedged a tv into the frame when nobody was in.”

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Posted 1 month ago

“Terrible courier. Was supposed to receive parcel tue,wed, thu then again today but have still not received. Text being sent with timeslots then no one arriving. Absolute worst courier I have ever dealt with.”

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Posted 1 month ago

“DX is the very worst of delivery companies and they set a new very low bar in customer service (there isn't any). I waited in all day for delivery that never arrived. I was asked to rebook delivery but yet again no delivery made. This happened for 4 whole days with NO delivery received, no apologies, lies about calling card and lies about no one in , which was a lie as each day I was waiting looking out for delivery. Amazed and disappointed that John Lewis uses such a wretched company.”

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Posted 1 month ago

“My delivery slot was 12.26-14.26. At 13.30 according to their map the driver was 1 mile away. I was sat here by the window waiting - never came. Checked map again, he was heading north up the M1 miles away. By 4pm still no sign of delivery. Rang contact number, get through, paying for call but no one picks up. Rang the purchase company, they checked and came back saying driver was over his legal limit to drive any more!!!! At 1.30pm? Now expected to wait in on Monday. I ticked their box to be sent a text when one stop away - never had that either. Utter rubbish lying company and waste of my day.”

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Posted 1 month ago

“Scam company, item never came and marked as delivered. When asked for refund asking to fill form to start police investigation. Stay away, not sure how in UK these courier services are thriving.”

Helpful Report

Posted 1 month ago

“Was told day and time then got message that it hasn’t reached there depot yet which it told me the night before that it was there and now the trackings not working”

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Posted 1 month ago

“Worst company that I have ever dealt with, never on time, give you a delivery day, take the day off work and it never arrives, absolutely useless”

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Posted 1 month ago

“For the second time my order from B&Q has not been delivered but is marked as complete on their website. I have been waiting for over two weeks and had to chase B&Q to get any information. This time I will be taking advice from a solicitor, this carry on has caused me considerable stress and left me unable to complete work on my home.”

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Posted 1 month ago

“Worst experience of any of the delivery services..Driver was rude and refused to walk up to my door and as an elderly lady with arthritis I had to go down to him.”

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Posted 1 month ago

“Really, Really bad delivery company and they make Evri look good. paid for 24-hour delivery and I am still waiting 8 days later. They keep blaming illness and backlogs. lying to the Vendor aswell.”

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Posted 1 month ago

“As echoed in nearly all the reviews below—steer clear of this company. The texts and emails are utterly meaningless, leading to hours wasted waiting on both promised days. It’s deeply disappointing that businesses continue to rely on this company to deliver their goods.”

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Posted 1 month ago

“I was expecting a mattress today not turned up and no explanation at all”

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Posted 1 month ago

“You are literally the worst courier I have ever had the misfortune to use. Your staff, procedures and entire company are absolutely useless. You must be a tax fiddle, as there's no way you would let your company become so abysmally poor. 1.4 star average on Trustpilot says it all. You toilet.”

Helpful Report

Posted 1 month ago

“On Nov 21st I ordered 5 doors from B&Q to be delivered within 4 days. I heard nothing until November 29th when I received an email from the supplier, Jeld Wen, that the doors had been dispatched. On December 2nd I was called by B&Q to confirm that the doors had been delivered, I told them they had not and that I have not been contacted by either Jeld Wen or DX. Today is the December 4th and I decided to phone B&Q to find out what is going on, they contacted the supplier and got back to me. B&Q told me that the doors were on their way and gave me a tracking number, the tracking information tells me the doors will be delivered on December 2nd, two days ago. It is now 4:25pm on December 4th and there is still no change to the tracking information, the impression I get is that they just don't care. If the doors don't arrive tomorrow, December 5th, I will cancel the order and rent a van to pick the doors up from B&Q myself, DX will be getting the bill for the rental and my time. You might be thinking I am getting worked up about a delivery being two days late but, as I said at the start, they were ordered on November 21st and I expected delivery in two days, it is now two weeks.”

Helpful Report

Posted 1 month ago

“Six consecutive days ( excluding weekend)delivery has been promised. Still no-one has turned up. Trading standards should be informed.”

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Posted 1 month ago

“Took a day off of work to receive my parcel. Delivery window was between 2-4pm but it never got delivered and live tracking turned off. I’m genuinely very very very disappointed. If it was a regular parcel I could care less but this item that they’re delivering is a travel document. A literal travel document which I need for a trip soon. I’m honestly shocked and utterly disgusted by this service, and why the visa application centre uses this dump of a delivery company knowing that they’re delivering IMPORTANT DOCUMENTS. AVOID AT ALL COSTS!”

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Posted 1 month ago

“Was given a delivery time of 8am to 6pm. No proper tracking or contact details. Waited in for 10 hours for a very expensive delivery, which had to be received in person, nothing arrived! Looked up phone number for DX at 5.50pm, but no response as experiencing 'technical difficulties'. Disgraceful customer service. They should be ashamed!!”

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Posted 1 month ago

“Ordered express delivery a week ago. Was supposed to arrive next day, reached my local depot 3 days later. 2 days after that they said it was out for delivery, it never came and I had taken day off from work. Checked tracker everyday, they just seem to be scanning it at the local depot and not sending it out. Never ordering from a company that uses these lot for deliveries again.”

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Posted 1 month ago

“delivered on time by two very polite young men Abeid and Sourav. ,,. they took off their shoes each time they came in ( they were delivering 5 doors), put the doors were i requested. I was more than happy with this company's service and 2 employees.( i am submitting this review on behalf of my daughter as i was the one who was waiting at her house for the delivery and she does not leave reviews)”

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Posted 1 month ago

DX is rated 1.2 based on 1,874 reviews