“Worst company ever. Poor customer service. Premium cost for items that at best last as long as a cheap alternative. Once break unable to be repaired so poor eco credentials. DO NOT BUY”
“Rated 1 out of 5 stars
So I purchased the V8 cordless vacuum…
So I purchased the V8 cordless vacuum from Argos on 17/02/24 took it back because it was cutting out when turned on to max power Argos said because it’s been 29 days since the purchase I needed to contact Dyson customer services which I did I have to say it’s the worst customer service I have ever experienced I was hung up on 3 times then finally spoke to customer service and they said they would replace the hover on exchange I didn’t have a pen handy to write down the reference number they said I’d get a confirmation email never received it called back and they said we have no record of a replacement or exchange so had to go through the whole process again made the customer service agent wait on the phone until I received the email and took the reference number honestly rude customer service maybe Dyson are making so much money now they don’t care about the customer who has just purchased something for £330 pounds it’s not important enough for them!
Date of experience: 18 March 2024”
“What atrocious service. My advice would be never buy direct from Dyson. I needed a vac urgently for a house in Scotland I was leaving five days later so I chose Dyson direct because they advertised overnight delivery ordered before 9 pm. I ordered at 5pm. The item was sent to the London Parcelforce office (it should have gone to Scotland) and went out for delivery next day. It went back to the delivery office. It remained in that London office and day after day it was not sent on correctly. I had to phone Dyson and Parcelforce countless times because of the delay it then needed delivery to my address in Yorkshire. I kept phoning time after time, day after day asking for a return call to tell them where it now needed to be sent. The Dyson operator took the new address, but no delivery details and I never ever got a call back. Then about ten days later I had an email from Dyson (still no call back, I NEVER got that), the item had been dispatched - to the address in Scotland. They completely ignored my calls or new address where I was then. I never got a call back and had to inconvenience everyone in Scotland otherwise the item would have been sent back to Dyson eventually and I would never have got it. I have never encountered such appalling arrogant service in my life.”
“I had a terrible experience with customer service. It has already taken me three hours to get in touch with them. My Dyson was bought from Argos, but they couldn't find my account. Despite providing invoices and proof that I bought it less than 2 years ago(I still have a guarantee), they have not contacted me about troubleshooting.
I need to call them and tell them what to do every time.
The customer service representative didn't know how to enter the UK number in the correct format in order to share a link with me, I asked him to speak with his manager, and he said it is not possible.
I asked him what evidence to provide that I bought it from Argos and he just wanted to end the call and said several times that he can’t find my serial number)
I said that he send me a link with camera access, and I will able to share all details, but he didn’t know how to do this.
He didn't know how to enter my UK number or how to send a link with cameras access-I knew because I used this option from the previous item. I spent 30 minutes explaining this.
To pay for cheap customer service that knows nothing and doesn't provide any service is a horrible idea.
When I explained to him how to find my Dyson account, we opened the claim after two hours
But no one responded during 48 hours, so I will need to call again tomorrow.
Maybe this person didn’t know how to open the claim and just lied the he opened it”
“DYSON V8. works fine . No complaints. But having to use a screwdriver, releasing 3 screws and fiddle about to change the battery is going back to the 1960s.Expected a bit more innovation from Dyson to be honest...not such dated neanderthal thinking.”
“For a supposedly reputable company I had to chase my order at every step: dyson sold me goods they didn’t have in stock and didn’t expect to get, didn’t tell me they couldn’t fulfil the order and just left it pending for 2 months, didn’t let me cancel until I gave them “a second chance” and didn’t give me my money back when I did cancel despite two assurances, weeks apart, that it was being processed and would be with me in 5-7 days. It’s now 4 months down the line since my order and I have no items and dyson still have my money. I’m actually quite shocked at Dyson…. Absolutely disgraceful service and behaviour.”
“I bought a Dyson Airwrap in October that I couldn’t get on with. I was told as it was within 30 days I could return it. I called Dyson who said they would arrange collection of it. My husband had a day off work and waited in - no show. I called Dyson who said it had been logged incorrectly on the system and arranged another date for collection. Again another day off work and no show. I then decided to get a returns label and return it myself. I know from tracking and the picture that the item was delivered. 7 days later I contacted Dyson to enquire about a refund as I hadn’t received it and was told it would be within 3 days of receipt . I was told it should be in my account within 7 more day. When it was not I called again and spoke to a lady who said she had “escalated” the problem. She would not put me through to anyone else or tell me the official complaints procedure. She told me I would be contacted by Dyson within 48 hours. I was not! I have just called again and spoken to somebody who has said the same, he has escalated it and the refund will be due in 48 hours!! I am really surprised at how poor the customer service is for such a large company! Will never buy from Dyson again!”
“Purchased 2 hot cold fans only 1 arrived. After over a dozen live chats and 6 hours!!! Of phone calls I finally got hold of someone who could “help”. I was informed that as a result of their mismanagement of my order and due to the extended length of time waiting (3 weeks)
they sent me a free machine as an “act of goodwill” great I thought. Until they refused to provide a refund so there was no “free” machine and no goodwill at all. Just a disgraceful customer experience. Beware if you have a single issue it will not end well.”
“Don’t buy. 2 years guarantee is a scam. If the appliance stops working within the guarantee period, it is not easy to get hold of customer service. If you use their online service, it is only there to do small talks, they do not solve the problem. I have arranged for collection three times, first time they forgot to send the collection label, second time their collection partner dpd returned by only taking picture of my door and said I missed the delivery when I was home the whole day and the third time they couldn’t find my address. I have chatted with over ten people in their online customer service and they keep assuring that they will solve your problem but they are probably in some other part of the world just trying to engage you because their assistance never bring a result. I have come to the point that tomorrow I am putting my Dyson in black bin liner and sending it out with bin man.
Total waste of time. Don’t get attracted with their fancy advertisement and price which is not cheap but the product and service is definitely very cheap.”
“My hand held dyson battery died and Dyson do not have replacements
I was told my model had been “retired” and now useless only fit for the rubbish tip.
Just as well I am not being tipped on the rubbish bin after 10yrs retirement!
My ordinary Hoover is 40+ yrs old and is working like a trooper. Keep the old models and bin the modern one which only have a lifetime of 10 yrs.!, no wonder the country is bankrupt by the James Dyson’s of this world. We are being conned by this expensive throw away society.
Very annoyed a hand held dyson and the box full of tools is only fit for the skip.
I have 2 Dyson full size hoovers which I assume are now beyond the date of repair ! Disgraceful.”
“Can't even begin to put into words how bad an experience I am having with this company. Purchased a Dyson vacuum last month from a 3rd party which arrived faulty. I have been in touch with the 3rd parties resolutions team who insist I must speak to Dyson. Right or wrong, the device is a Dyson and they are insisting they cannot help. I explained to the Dyson support agent that I am stuck in a loop, the 3rd party won't help me replace the Dyson vacuum and Dyson won't help me replace the brand-new faulty vacuum. The support agenct I spoke to became frustrated with me simply explaining my problem, angry as I remained calm yet strong. In his frustration he hung up on me, leaving me with my still faulty Dyson and no resolution. Having spoke to both companies 3+ times, I am stuck in a loop with two companies bickering and neither of them taking responsibility. Ultimately I am still several hundred pounds out of pocket with a brand-new yet faulty Dyson device. I want a resolution immediately!”
