Name: Easirent
Rating: 1.28

“I had to cancel a car I booked and paid for in full weeks before pickup when I cancelled I was told it takes 14 days to issue a refund,now 5 weeks later and after phone calls and live chat on the internet I have finally got my refund I think I would have got more sense from the man in the moon,why oh why did it take 5 weeks to issue a refund for a simple cancellation it only took 5 minutes to take my money,finally I will say NEVER EVER AGAIN WILL I USE USE THIS COMPANY. Irate EX customer”

Helpful Report

Posted 5 years ago

“If you are considering Easirent as a cheap car rental option, DO NOT. I say this as someone who has travelled a lot for work and used numerous services across many countries. They are the WORST service I have used. For a start, we arrived at their shop at Heathrow only to be told our car is not there. They did give us an upgrade to a bigger car (after making a really big deal about this). However, we did not want an upgrade as bigger car equals greater liability. We also discovered that insurance is not included, which is contrary to just about every other service in the UK. Expect to add 18gbp/day to your bill. Additionally, their services are FALSELY ADVERTISED. We booked the car via Orbitz with unlimited miles. However, upon arriving at Easirent we were told that this should not have been option because they never offer unlimited miles. They did agree to make a note to our file to ensure we did not pay for extra miles. However, upon returning the car our original contract via Orbitz was not offered. Further, the manager (Rakesh) was extremely rude and rather aggressive towards my wife. Incidentally, we witnessed this manager be rude to other customers, and supply customers with cars which are filthy. It gets worse. We subsequently were charged 55gbp for them having to send us an email. The email corresponded to us apparently not paying to pass Watford Tunnel. We provided the customer service person(Connor Scott) with proof that we did indeed pay. He checked the receipt and agreed that we had in fact paid, but refused to pay back the 55gbp. I might add that it took multiple emails and a deal of time before Connor sent the refusal. Lastly, Connor would not comment on our having to pay extra mileage, but instead recommend we contact an additional customer service person. That person (Oleta), simple responded “As you booked through Expedia/Orbitz the refund would have to be requested via them as they were aware of our mileage allowance.” That is, Oleta agreed that there had been false advertising, but was not prepared to remedy. And this is despite the original folks we checked out the car from stating that this fee would not be charged. I conclude, DO NOT USE. Please share this email widely, as others should not have their holiday/vacation clouded by this awful service.”

Helpful Report

Posted 5 years ago

“If you are considering Easirent as a cheap car rental option, DO NOT. I say this as someone who has travelled a lot for work and used numerous services across many countries. They are the WORST service I have used. For a start, we arrived at their shop at Heathrow only to be told our car is not there. They did give us an upgrade to a bigger car (after making a really big deal about this). However, we did not want an upgrade as bigger car equals greater liability. We also discovered that insurance is not included, which is contrary to just about every other service in the UK. Expect to add 18gbp/day to your bill. Additionally, their services are FALSELY ADVERTISED. We booked the car via Orbitz with unlimited miles. However, upon arriving at Easirent we were told that this should not have been option because they never offer unlimited miles. They did agree to make a note to our file to ensure we did not pay for extra miles. However, upon returning the car our original contract via Orbitz was not offered. Further, the manager (Rakesh) was extremely rude and rather aggressive towards my wife. Incidentally, we witnessed this manager be rude to other customers, and supply customers with cars which are filthy. It gets worse. We subsequently were charged 55gbp for them having to send us an email. The email corresponded to us apparently not paying to pass Watford Tunnel. We provided the customer service person(Connor Scott) with proof that we did indeed pay. He checked the receipt and agreed that we had in fact paid, but refused to pay back the 55gbp. I might add that it took multiple emails and a deal of time before Connor sent the refusal. Lastly, Connor would not comment on our having to pay extra mileage, but instead recommend we contact an additional customer service person. That person (Oleta), simple responded “As you booked through Expedia/Orbitz the refund would have to be requested via them as they were aware of our mileage allowance.” That is, Oleta agreed that there had been false advertising, but was not prepared to remedy. And this is despite the original folks we checked out the car from stating that this fee would not be charged. I conclude, DO NOT USE. Please share this email widely, as others should not have their holiday/vacation clouded by this awful service.”

Helpful Report

Posted 5 years ago

“No customer service. On returning car. Customer service rep went to check for damage and went straight to front left tyre without looking at the rest of the car and stated that the tyre had been damaged and charge £175 for for £35 tyre. Do not use this company .”

Helpful Report

Posted 5 years ago

“This Company like WizzAir in car rental business. Give you the bait for cheap car and charge you for EVERYTHING. AVOID at all cost. You save yourself time and hassle if you just go for big firms like europcar or hertz. I`ve booked a car waited one and half hour while i was told all sort of bulls**t about my debit card and what kind of insurance i need. Bloke showed me a piece of paper about the insurances they having. There was £4 differences between what i have and what they "suggest". So i thought yeah go for it, and he put the info away and telling me its only for 31+ rental, in my case is £20 plus / day.”

Helpful Report

Posted 5 years ago

“When de arrived at the airport we phones easirent to come and pick us up. They said in 10 minutes. Not true, it took more than 40 minutes! We were waiting outside in the cold and dark. Then they requested out contract and the credit card of the driver. Apparently my husband's card is a début card and not a credit card. So I suggested they use my credit card, the one which was used to pay for the réservation. No they said, it had to be the driver's card. Well, then put me in as the driver, no again, they can't change the contract! By this time I was fuming! I wanted to leave and go back to the airport to rent a car from Europcar or one of the burger compagnies even though our location had already been mais for by MY card. It was late and very dark and both of our mobile phones had gone dead. They didn't offer to help charge them, no they just said "we've just looked on Europcar's website, there are no cars available. Then they started to show me the prices of additional insurance per day if we took the car - £37 surplus per day! We tried to make our case, to no avail, even if I had already paid for the location and had all the necessay documents. After a while, I couldn't see us stranded in the middle of nowhere (their office is situated out of the airport grounds) so I accepted to pay three times the original price in supplement. I should have looked up the comments on this company, it would have saved me a lot of time, money and worry. Never again! I've learnt ou lesson. Stay clear of this company who works with Rental car.com.”

Helpful Report

Posted 5 years ago

“Booked hire car via Rentalcars.com from Glasgow airport as it was cheaper to hire a car and drive to our accommodation than to get a taxi (total cost of £71 including insurance). When picking up the car, the Easirent rep tried to sell additional insurance which would reduce my excess. I explained I’ve already purchased insurance which would ‘simply refund any excess’ if I was involved in an accident. The rep said the insurance I’d purchased was difficult to get money back from and it would be better if I purchased the insurance he was trying to sell. This worked out at £120 for 3 days so more expensive than the car hire itself. I gave a firm ‘no thanks’ and then the rep started selling the fuel option. Again, a ‘no thanks’ from me. They charged a total of £1,600 on my credit card for the excess (£1,500) and fuel deposit (£100). When I returned the car, I was told it would take 3-5 days to refund the £1,600. In the end, it turned out to be 28 days. They didn’t actually take the money. It was charged as a pending transaction so my credit limit was reduced by £1,600 but no transaction was showing on my credit card. I spoke to Easirent who confirmed the refund had been proceed. I rang my bank a number of times to find out why the refund was taking so long. My bank were eventually able to find a date had been set for the refund. This was set by Easirent for 28 days after I returned the car (!). From start to finish, and for 28 days later, the whole Easirent experience is one I will never repeat. Finally, beware of reviews on rentalcars.com. I wrote a review 3 weeks ago which still hasn’t been put up. There have been other reviews put up since then which have been more positive than my review. Seems like they are filtering reviews to show only positive ones to get a higher overall score.”

Helpful Report

Posted 5 years ago

“Easirent is BY FAR the worst rental company I have every used, and I frequently rent cars on our trips. Without asking when picking up the car, they have added an ‘Easirent’ insurance to our account, although we we’re already fully covered by a Rentalcars insurance. Only after coming back home they charged us the extra 150 pounds for the Easirent insurance. After several attempts, both over email and phone, they are refusing to refund this. One of the worst customer service I have ever experienced..a part from the fact that it seemed they deal with these complaints often. I almost think they are ‘scamming’ people in this way on purpose; offering a low rental price, but then charging extra later. I would definitely avoid at all cost!”

Helpful Report

Posted 5 years ago

“Terrible First Impression - My wife and I arrived in Stansted Airport, London where a shuttle bus service took us to there car garage to collect our hire car from them. Once reaching the bus stop the driver began to drive off and said out of his window “I’m full”, which he wasn’t, there were several vacant seats. After waiting outside in the cold for 20 minutes for him to do his round trip we finally got on and asked him why he didn’t let us on and say he was full when he had empty seats, he simply replied “I speak no English”! Lame excuse and totally rude and unprofessional. Didn’t need this after a 7 hour flight. Drivers name is Tanase”

Helpful Report

Posted 5 years ago

“[SCAM] This agency should be sued and closed. The manager (Ross) and his agents are not honest people and I now have the confirmation seeing all the other negative reviews. They charged me 150£ and the agent positioned this as a deposit while it was billed as an insurance (which I already have from RentalCars). I was not careful enough to check the details of the bill, so I take responsibility for my mistake but when I called them to complaint I had a strange feeling that this was not the first time they were defending themselves for this. I think their strategy is to try to be listed as one of the cheapest car rental providers in Rental Car and then try to steal you some money in some way.”

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Posted 5 years ago

“I would not hire a car from anyone else! These guys are the best! Their customer service is outstanding. I lost the hire car key to my vehicle and they were so helpful and efficient with my situation. Luckily I found it but would defiantly defiantly recommend them!”

Helpful Report

Posted 5 years ago

“Avoid. Nasty company trying to scam as much money out of customers as possible. Customers were waiting 2 hours plus to collect their cars...during that time we only saw three people collect..over 100 were waiting. Do they have enough cars? We ended up walking away and lost our money...it was either that or lose our minds! Nasty nasty company.”

Helpful Report

Posted 5 years ago

“Paid for insurance when I booked would not honour insurance and would not refund the booking extortionate insurance charges When you go to a run down back street office miles away from Gatwick they have you over a barrel AVOID like the plague”

Helpful Report

Posted 5 years ago

“Booked to rent a car with this company. Said they were in Manchester Airport. Couldn't find them anywhere. Eventually found a phone number that had been scored onto the advertising board of other companies. They are definitely NOT IN MANCHESTER AIRPORT. Upon arrival was told that they only hold a reservation for 7 hours and as my flight was delayed, even though I had booked and prepaid the car, they couldn't let me have it but could give me an upgrade instead. Also said my credit card was a debit card!!!! Totally not true as every other car hire company accepted it as a credit card which it clearly is. Then wanted to charge me 1500 pounds stirling as a security deposit. I asked the representative to sign a statement stating that they had released my vehicle but he then refused and said this wasn't why I couldn't have the vehicle. Really, does this guy not know what he said. I had independent witnesses to this who were also hugely dis-satisfied customers. In short we left and rented from Europcar who were the complete opposite. If you want to rent a vehicle avoid this company at all costs!”

Helpful Report

Posted 5 years ago

“I am so disappointed about the lack of customer service with this company, I received today. Without naming and shaming this customer service repressive I spoke with. She was rude unhelpful and does not deserve to be part of a team. Maybe Easirent should put her on valeting the cars not dealing with customers on the phone, or at least give her training how to talk to people, not OVER them. Although in the terms and conditions it says up to 10 days for a refund, I was informed that it could take up to 28 days for the process. I asked where this appears on the web site she informed me that it could just take that long although not stated anywhere in black and white (IS THAT HOW EASIRENT MAKE THEIR MONEY ON OUR INTEREST?) She then informed me about being up to something called stage 3 in the process of 4, but could not outline how long it will now take. It was obvious that she was not interested in helping sort the situation out, just wanted to be awkward. I have had a few issues with this company I will hold my hands up and say both parties are to blame, some of the staff were helpful but some terrible, but this was just the nail in the coffin for me. After writing this review I wonder how long it will take my refund to come through? will let you know.... The refund which has come out of my credit card is over $3000 Aussie Dollars and $95 fuel, I've had to return the car early as need cashback in the account back home. I took the car back the following morning after realizing my mistake the branch manager basically said tough luck I would not get any money back for car hire. Is this how the owners of Easirent really want their clients to remember their experience of car hire... Cordine”

Helpful Report

Posted 5 years ago

“Never heard of them before but they stated they were on airport so gave them a go. Firstly, they are off airport with no representatives in the airport. You are given a number to ring which, for me, went unanswered. The voucher says to go to zone 16 and pick up their bus to their office. So, with assistance, I find zone 16 which is outside between T1 and T2. I also find someone else waiting for the easirent bus. This poor man has been waiting over 40 mins and just flown in from Australia. He was told the bus was yellow and comes every 30 mins. There was a yellow bus there with a sign for Hilton Hotel, however on speaking to the driver it turned out that this was also our transport! The story doesn’t end there as the bus did indeed serve the Hilton and was going there first! About 6 miles from the airport!! It dropped off some people then went back to the airport industrial estate where their office is and over the road from the airport. There was one person working in the office. He was seeing to customers, completing paperwork and taking them around the car. The car itself had dents and scratches which were not marked on the paperwork. If I had not pointed them out, I could well have been liable which is a frightening thought. The return process was easier, however a family member followed me to return the car and take me to the airport. It took 2 hours from arriving to collecting the car to getting to my dads 5 miles away- it normally takes an hour. The whole process felt like a scam. They charge for everything including too much sand in the car. That will cost €300. Reading other reviews, I feel I would have been charged for the dents and scratches that they had not noted on the paperwork and thankful that I pointed them out. I do not recommend this company and will never use them again.”

Helpful Report

Posted 5 years ago

“Absolutely terrible to deal with. Ordered a van for pick up and paid in advance. Got there and no record of it plus systems down for over 2 hours. I had to leave and go find another company because I had people booked to move that day. It’s taken over 2 months to get my money back. I complained several times. All emails were ignored. I also rang up to a rude woman who was condescending telling me she wouldn’t speak to me until I registered my complaint online. Which I had done but because again the systems were down she couldn’t deal with it. Finally after managing to get online again a few days later they had closed my complaint. I then raised another. A further 3 weeks later I got a response from the branch manager who had closed it down again ( so no right of reply) and had issued a refund a week after that. No money towards the taxi I had to get to go back home and pick up my own car to go to another Van place. So I’m out of pocket. The staff weren’t bothered at all. When I had arrived there was at least 15 people stuck waiting and when someone else said I am going to complain for loss of time etc she was told in full view of everyone that she could do what she wants and shrugged his shoulders- he didn’t care. The staff are rude and Customer service is not customer service at all. They don’t understand the meaning of customer services. I would never recommend using them. There are more friendly, efficient hire firms locally to use instead. So please avoid.”

Helpful Report

Posted 5 years ago

“Easirent is a car rental company without any cars as despite pre booking and paying when arriving at Dublin airport on 228/19 I was told they had nothing but people carriers. I was left stranded at Dublin without any real concern by Easirent employees or any help. I have complained so far no response but I will get my money back whatever it takes eg small claims court.”

Helpful Report

Posted 5 years ago

“We rented a vehicle that supposed would hold 7 passengers and luggage in Dublin. After calling three times for the shuttle service, total of an hour, then waiting in line for a good 45 minutes, we asked to see the rental, but was told had to do the paperwork first. When seeing the rental it was obvious the van was not what was described to us. The company had nothing else to offer our family, and was told a refund would be submitted. No one ever said it wouldn't be a FULL refund. This company is awful. They are the ones who gave us FALSE info on this vehicle and then kept three days of the rental fee. DO NOT and I REPEAT, DO NOT USE THIS COMPANY. They are AWFUL to deal with. Rowden and LEWIS families of Chicago Il.”

Helpful Report

Posted 5 years ago

“Truly appalling experience and customer service. We booked a 5+2 seater car online a number of months before we travelled to Dublin from the UK. We arrived at Easirent's office to be informed that no car was available for us. They sent us to Sixt where we are currently sat. There was little to no customer service, and Lauren the advisor simply said that she would 'text someone at Sixt' to let them know we were on our way. She advised us to contact head office for compensation. This has been the worst experience I have had with a rental car company. For your own peace of mind, do not use Easirent. UPDATE: two weeks after making a complaint to Easirent, I have heard nothing back. The deposit has not been repaid either. No customer service email or telephone to query timeline, and the company's Twitter has suggested that, as I have tagged them ~20 times, I am being 'abusive'. This is a tactic they employ with everyone who takes issue with their services via Twitter. UPDATE: Three weeks later we have had nothing about our complaint. I have checked the positive reviews on Google reviews and found that the company employees are actually making them. Have a look at those written by Santis B and Laurence C. N.B. I crossed reference names with Facebook and LinkedIn. They are using their actual names... Amateur hour.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Easirent Reviews