“I have a trade account with this company for some years in which i have purchased goods for myself and my customers alike.
On 17th July 2023 i went to the Birstall store , West Yorkshire.
I called and spoke to " Salma" and ordered 20 chester beige ceramic tiles, she gave me a day and time to collect before 5.30 pm. I arrived there at 5pm and asked for the tiles , she said that the forklift drivers had left for the day and was unable to bring them out to the car. I wasn't happy. She called for assistance from another staff member and together they pulled the pallet to the car.Salma helped me place them into the car. Subsequently when all the tiles were in the car she thanked me for the business and made her way back into the showroom. I returned back into the showroom to pay like any honest person would do. After making the transaction I questioned Salma on the returns policy , she replied "within 30 days of purchase undamaged". I returned back to the store within the 30 days on 5/08/23,with one whole box unused and sealed.
I handed the box to a staff member known to be "Sam". He told me that he couldn't refund me because I went over the 15 days returns policy.I told him that this was being unfair and dishonest as Salma told me it was a 30 days return policy.
Unfortunately he couldn't do anything other than to expect a call from the manager "James".
Subsequently i received a call from James who started giving me the policy jargon , but i got annoyed and told him to "stick the tiles where the sun doesn't shine"
His handling of the situation was very poor which he did not show any sort of compassion.
How pathetic is this , i was honest and went back into the store to pay £235.60 for 20 tiles and in return they couldn't refund me for what i paid within the 30 days.
“Don't trust them , make sure you get it in writing from the sales person “.”
“this before you commit
If you are thinking of purchasing from EasyBathrooms, please read before you do - it is a long one but worth it for the experience.
Initial Experience
We went to a local EB showroom. Really attentive and pleasant staff - weren't that knowledgeable about practicalities of fitting, but expectations were not that high in this regard. Got a quote for 2 bathrooms and they were happy to recommend 2 out of a number with whom they had good experience. Quote itself was on the high side, but we were reassured by the various warranties and they offered a discount related to my employer. There was a bit of chasing afterwards from them to sell inevitably, but no more than any other retail business.
Price Comparison
I did my online research in relation to EB. There was a number of equally positive and negative reviews - but didn't particularly concern me. I checked the prices in detail and found some interesting comparisons - in fact exactly the same products offered through Go Bathrooms (GB - ebay) and The Bath People (BP - Amazon). These products, with different names but same product code in Cubico catalogues, were offered at significant discounts - over £1000 different in our quoted price. Digging a bit further I found that the parent company for EB is Cubico - companies house shows links to GB and BP. In essence they are the all same company. I don't know if GB and BP are still running.
I spoke with EB who initially didn't acknowledge the companies were the same, stating that they did not compare with online providers - despite the fact they were competing with themselves. After a month of conversation - during which time the person making the decision was seemingly endlessly unavailable - they agreed to honour the discount.
Delivery and checking
No issues with the delivery personnel. Very honest disclosing EB were moving warehouses and loads of products were being delivered damaged - this included an expensive shower screen which appeared to have been stuck in the lorry with cellotape. The screen and other items went back as boxes were clearly damaged or incorrect. The items themselves were tightly packed, understandably, but this in turn made it very difficult to check properly - and you have a fairly limited time to do so.
Installation
The fitter we went with was recommended by EB as someone who worked with them regularly - they knew their products which was helpful. Fitting was delayed twice due to issues with other EB work as products were damaged and this caused delays for the fitter. Fitter disclosed they had a claim in against EB themselves due to quality issues. As the fitting progressed more problems were found. Other items were replaced and 2.5 boxes of tiles were entirely smashed once opened. I would like to say that the onus was on EB to deliver replacements quickly as we were part way through fitting, but it took them a number of days to deliver the replacement items - customer service was secondary.
Fitting for 2nd bathroom was pushed back due to issues with EB products on other jobs for the fitter. Alas the fitter disappeared - nothing to do with EB, albeit I do feel some of the delay was. I fitted 2nd bathroom myself.
Post-fitting
6 months after fitting the second bathroom I noticed some swelling to a standing unit. No water around it and no leak. Complained and was told units were splash resistant only and most likely caused by being in standing water (on 3-5mm feet fitted by manufacturer), this changed to drips not being wiped off - they made this decision off of a few photos and did not come to visit, despite a number of offers. I queried this referencing previous damage - likely this was an unseen issue or water had crept in as a result of poor sealing during manufacture. EB stated they had referred it to a technician, then said they went by manufacturer guidance, then said they would expected to see any issues in first 6 months. They haven't really provided anything to substantiate any of this. Waiting for a reply from the 4th person I have now been referred to. They have offered me the opportunity to purchase the item again for £200.
Summary
I have tried to be balanced here, but would I use EB again? No.
Are they worse than other comparable providers? I have used Victoria Bathrooms, B&Q and Wickes before, and I can say EB products feel poorer quality, more expensive and customer service is worse. They are just a bit disorganised but happy to be difficult and shrug off concerns.
Their warranty is never likely to result in the receipt of replacement items.
That's it. Hope it helps”
“Had 2-bathroom suites from Easy Bathrooms within weeks of each other, so far we have had:
1) Faulty shower base (covering not glued properly to its stone base) I was accused of us / the fitter not checking prior to installation (which we absolutely did) as our Fitter told me how Easy can try & wriggle out of everything. The fitter was Ex-Forces with a strong attention to detail (Military background & when looking for IED's, you have to look very carefully at everything, for good reason he explained to me on day 1 of the install...opening boxes).
He noticed we were missing a waste, said that often happens so he carries a couple of spares, so installations are not held up!
2) Faulty Shower screen (leaked onto our new skirting & leaked down onto the kitchen ceiling)
3) One of the toilets let water through the main body if the unit & drained down the inside of the internal 'foot' on one side
4) Issues with the basin waste, if you leave the tap running, the basin fills up unless you virtually unscrew the pop-up plug, I am yet to pluck up the courage to ask for a replacement, as we haven't had a shower in the Ensuite for over 2 months which is far more (de)pressing.
5) Other shower screen started leaking as of today 13/10/2023.
We have just instructed Home Insurance Legal Protection to sort - a ridiculous situation!”
“We had our bathroom installed only 2 years ago and already one of our taps are leaking. We sent a photo of the tap to Easy Bathrooms as it should still be replaceable under the 10 year warranty and have been told that they will not replace the tap because the seal has been damaged by limescale buildup(?). Limescale is a natural build up from water and if a tap is unable to withstand limescale buildup, how is it for purpose?? It is also not possible to clean this finely. Even our installer thought this was a ridiculous response. We have tried emailing easy bathrooms directly and received no response which is extremely unprofessional. After having bought a £200 tap, it seriously is not worth the price if it only lasts 2 years despite the 10 year warranty if Easy Bathrooms can use any nonsense excuse to refuse to replace it.”
“I ordered 2 bathroom cabinets and unfortunately one was delivered with scratched mirror in several places!
Being pressed with time with our fitter’s availability, the cabinet got installed before I had the chance to report the scratches to easy bathroom.
Easy bathroom customer service won’t do a thing to compensate me. I certainly won’t be recommending or buying again from them!”
“Very poor customer service. Faulty product which took ages to resolve. Had to go to their HO to authorise. Misinformation by staff at Derby branch. Refused a cash refund even though I paid cash and had to go back on a card. Staff member really couldn’t be bothered with any sort of customer service. Would never use again and would recommend people not to use at all.”
“Absolutely terrible customer service!. If I could give a zero rating I would.
One of the bathroom cabinet doors we order was damaged (mirror cracked and corner broken) Easybathrooms would not offer a replacement or refund.
If something goes wrong with your order you will not receive any support. Just a lame excuse. You have been warned.
We have spent thousands of pounds with this company and still have two more bathrooms to renovate. Due to their incredibly crappy customer support. We will be spending our money elsewhere… 0/10
Buyer beware.”
“EASY BATHROOM: Orpington thieves!
We recently spent circa £4,000 on a new bathroom.
One of the items that was ordered, a wall radiator, was not the one we ordered (circa £300 of value).
We checked it upon reception and brought it back within 48 hours (as you are ought to do) as it was not the one we asked for*.
After a few days (and after chasing them up) they told us they wouldn't refund it as we had opened the packaging (card box) diagonally and as a result they couldn't sell it back to a customer. Please note that the radiator itself was untouched and still perfectly sealed in its plastic protection.
Since then it has been a fight with them and customer support. The staff, including the showroom manager, couldn't care less.
They asked us to pick our radiator back within 14 days otherwise they said they would bin it.
We now have to seek legal action.
Short story, avoid that company! They are thieves!
*Even on the order form, the description is so vague that we couldn't have known it was the wrong one.”
“Extremely poor customer service.
Quality of tiles: very poor.
9 out of 10 tiles were broken or bowed.
We had to pay the builder twice to sort out the garden, to remove the low quality tiles and replace them with the proper tiles .
Avoid them by all mean, if you want to save your time and money.”
“I wish I had seen reviews on this site before ordering - I have had the same customer service issue as many others where my bathroom unit was delivered with scratches on the mirror. Unfortunately this wasn't noticed until after the unit had been hung and the T's and C's dictate that installation is acceptance. No option to buy replacement parts - the only offer was to purchase a second unit with a 10% discount. Will never but from here again.”
“Very unhelpful when things go wrong. Bathroom fitter installed toilet and noticed a hairline crack. Easy Bathrooms refused to exchange because it had been installed even though it hadn’t been used. Very poor customer service. Would never buy from them again”
“Very unhelpful customer services. Don’t buy from this company.
When the bath and side panels arrived we left them in their packaging to protect them while building work on the bathroom was completed.
When we came to fit the side panel, 6 weeks after delivery, we saw there was a thin spot in the material which shows as a dimple.
I contacted Easy Bathrooms Fareham where we bought these items, they forwarded the pictures and my request for a replacement due to a manufacturing flaw.
They refused saying it was too much time since delivery.
Do not buy from this company.”
“Bridgwater store talk a good talk but the time spent ordering & compromising were hours we will never get back. Despite assurances that everything was in place we find out that they ordered wall panels incorrectly! These apparently are special orders that take days to arrive! Customer services are helpless, store manager disinterested and despite a nice showroom it is one big disappointment. Dont bother.”
“Visited one of their stores in Leeds. I must say really impressed with the showroom and staff gave some great advice stuff I'd not thought of. My new bathroom is all installed and it looks amazing! so much so they've asked for my photos to use on their insta. I definitely recommend using easy bathrooms.”
“I purchased a whole set for my downstairs WC. I am really disappointed as it's only been 3 1/2 years and the towel rail coating is already peeling off. The sink cabinet is also falling apart. I feel like you would expect better quality considering the price you pay. Their products look nice but wouldn't spend money their again as I want something that is going to last.”
