Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Easyjet made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I call Easyjet customer services to inform them that 2 passengers from 6, will not be able to fly. These two passengers were supposed to travel from South Africa to us in the UK and we would have flown together as a group to Cyprus. However, with SA being on the red list and the additional cost involved, and them being vulnerable old people they have chosen it will be safer to postpone their trip. Speaking to the assistant she requested a letter to be emailed to Easyjet stating they will not make the flight. They couldn't tell me what letter or who must write it, but according to Easyjet's policy, they need a letter to consider the request to receive a voucher for the passengers tickets. It is governments making these decisions, to kerp nations safe, am I to go and knock on No 10, and get a letter from the PM? Honestly, this is unprecedented times and every family and business had bad times to manage, but to have this additude is plainly ridiculous. This will be our last ever flight with Easyjet. I regret booking our flights and car rental with them. Another thing. I just helped my kids to find tickets from South Africa to Europe for less than our tickets from UK to Cyprus. Look around! There are bigger and cheaper airlines than Easyjet! Wake up travelers, bigger airlines are selling cheaper flights.”

Helpful Report

Posted 3 years ago

“I booked a flight in January 2021 for a holiday in August. using a voucher plus a payment of 347.00 . just checked my easy jet account and the booking doesnt exist. They have in effect stolen from me and now the flights have increased by 100%. How can they just brazenly do this? Easy Jet are crooks. I cant be alone in being ripped off like this. How can they operate like this?”

Helpful Report

Posted 3 years ago

“Just received an email my flight was cancelled I applied for a refund , Just received a message from them the flight was boarded no refund . We have remained in the uk since August of last year so refund me . Paid 400 for two EJ flight Club memberships unable to use as all Bristol flights cancelled no refund no extension . Try calling them hopeless! Try writing no reply! Turning into a very nasty airline . Customer care a joke .”

Helpful Report

Posted 3 years ago

“So just got off the phone with easyjet after waiting nearly a hour to speak to someone. We booked March 2021 and obviously we couldnt go. Flights for family of 4 about 600 quid. So we transferred to August 2021 but it was nearly a extra 1000 because its peak season. So now we cant go again because kids wont have jabs, amber country. So transferred to March next year again. Price for flights £500. However, they will not give you 1p back. They have stolen nearly £1000 off my family. Thats the way i see it. I asked to cancel the whole thing and send my money back and they offered me £13 a person refund. What a disgrace. Is this even legal? I have paid £1600 for £600 flights!”

Helpful Report

Posted 3 years ago

“Always travelled with them they are easy and cheap”

Helpful Report

Posted 3 years ago

“Worst airline out ......they cancelled 4 fights and being extremely unhelpful.....”

Helpful Report

Posted 3 years ago

“https://www.change.org/EasyJet-Scam If you have had an unfortunate experience with EasyJet, I would appreciate it if you could sign my petition.”

Easyjet 1 star review on 28th April 2021

Helpful Report

Posted 3 years ago

“I've been flying Easyjet for years now on weekly business trips. They have a monopoly on certain routes in Europe. Therefore it is impossible to avoid doing business with them however you need to be ware of the following: -once you book a ticket their are no refunds, not if they cancel or delay the flight, not if they refuse you boarding for whatever reason. No refunds full stop. -no cancelling the ticket either: no button in the app or website, no number to call. Basically once you payed you can't get your money back. - there is however a possibility to change flights but that also often doesn't work. The page won't load or once you fill the form you get redirected back to the itinerary page. So my advice, unless you can't do otherwise, avoid this company at all cost”

Helpful Report

Posted 4 years ago

“With the new rule of easy jet you need to pay 30 Euro for each trolley that you travel with in addition to the flight ticket. Result 1 flight ticket to go to France + trolley + molecular test ( this not easy jet fault but still in the budget ) 170 euro. Thanks”

Helpful Report

Posted 4 years ago

“Its not the forst time that easy jet let me down,but will be the last for sure.I strongly advice not to use this company,never had any issues with any other company.Had 3 flights canceled they did not mean to refund and they did not,did the same mystake,booked with them again and guess what,flight canceled,i manage to change it was canceled again asked for refund,they saying my booking ref number doesnt exist in their system,i said i would send a print screen they sai the system wont work like that,fill up the refund form.Just avoid at all cost travel with them.”

Helpful Report

Posted 4 years ago

“If I could give them 0 I would. Policy policy policy. I bet they even have a policy for their policy. Customer service is shocking!!!! So rude...... Do not book with these ever!!! They say your money is protected. Oh yes it is, because you can't get it back. If you paid with a card/account that's now not in use/closed, you need to wait 7 working days for that payment to bounce back and (now this is the funny part) then get a letter from that bank/credit card company to confirm that you've not received it. What's the point in the bank confirming this when the account is closed AND the money has bounced back to easyjet?? . How can I have the money and it bounce back?? Laughable”

Helpful Report

Posted 4 years ago

“I'm really impressed with easyjet... with our recent cancellations of flights to Antayla in April 2021, we called easyjet and call was answered within 30 seconds, very swiftly they gave us the options but we requested a full refund and within 7 days the refund was given... which makes me belive that easyjet are definitely keeping their promise, and I am definitely booking through them again.”

Helpful Report

Posted 4 years ago

“Awful company use at your own financial risk I purchased return flights to Greece last year that were cancelled by Easyjet due to the pandemic I decided to rebook for this April 2021 so checked online the price before going ahead, and was happy to find out that they were more or less the same price. However when I had to pay the price shoot up by more than £100?? I went ahead as I did not have much choice (not offered a refund). I then discovered few weeks ago that they have been cancelled again. Easyjet did not let me know , I had to check my booking to find out. I this time insisted for a refund but Easyjet only refunded me the first payment but for some reasons not the second payment that I made when rebooking. Despite contacting them several times, they gave me a different stories each time and asked me to wait, moving the goalpost by few weeks each time. I have now contacted my bank and initiated a chargeback / section 75 in order to recover my money. Do not wait weeks to get your money back as they will stall the refund by any means. Go to your bank directly and get it sorted before the time runs out and you get nothing except a useless voucher or have to rebook your flights at a much higher cost that they are advertised online. I will never use Easyjet again as they are not trustworthy, stay well away too if you value, your time, money and sanity...”

Helpful Report

Posted 4 years ago

“During the pandemic I ve had 2 trips cancelled and had to change one . One refund done simply on line , ok had to be patient but got money back in a few weeks . One refund request over phone ( waited in queue about 20 mins ,) money back on card in 3 days , one flight change , website not working beyond confirm changes so called ,15 min wait and had flights changed to another week free of charge . Customer service staff great . Tough times for all Thank you EJ customer service”

Helpful Report

Posted 4 years ago

“Requested a refund for a cancelled flight on the 5th of January as Easyjet left us stranded in Fuerteventura! I am still waiting for a refund for the cancelled flights! What a joke. Care of duty = 0. Ridicioulos service. Would have thought because they left us stranded, they would at least sort the refund out so I can find another way home! I had to borrow money from family so we could get home!!!!!! They just pull their shoulders up when I asked when will they fly us home. Worst airline I ever dealt with!!!!! AVOID AS THEY DON’T CARE ABOUT ANYONE!”

Helpful Report

Posted 4 years ago

“Easyjet gave me problems. I have a flight from Seville to Gatwick on 7th of March which I want to change it and it is supposed I would have to pay the change difference. It doesn't happen. I tried to managed the booking for 23rd of April, same destination, and there is no fee difference, deduction. I have to pay the whole flight, all the price. I tried to call to customer service but they cannot do nothing. Even, there is more expensive. I asked if there is a possibility to speak with IT as it could be a mistake from the website but they said no. Conclusion. Easyjet is not flexible and he felt like he was theft as he has to pay a whole new flight when they specified only the difference fare to be pay. Easyjet - Difficultjet.”

Helpful Report

Posted 4 years ago

“Worst company ever!! !On 7 November Easyjet cancelled my flights which were supposed to be departing 22nd of December. I requested a cash refund which supposedly would take 30 days to be complete. It's now been almost 2 months and I still haven't received my money. I called CS and was told they would check with their financial team. Days have passed and I still haven';t received anything. You cancelled my flights almost 2 month ago, give me back MY MONEY!!”

Helpful Report

Posted 4 years ago

“I was denied boarding from this flight, they said I had the wrong covid-19 test even though I had a negative test taken within 72 hours of the flight as stated. I have contacted customer service multiple times to try to get a refund or at least the reason I was denied boarding in documentation so I can submit it to my travel insurance company, but cannot get a response back, except one stating that the reason I was denied boarding was that I showed the test on my phone, which I know to be false because I saw plenty of people do the same thing and be denied boarding and there is no policy on their website on what kind of test to take or that it can't be shown on a phone. I lost a business opportunity and hundreds of euros in accommodation and travel expenses in Spain. I will never fly this airline again, even if I have to take layovers to avoid it, and I hope after continuing to reach out, one day they'll have the decency to give me a legitimate reason for being denied boarding.”

Helpful Report

Posted 4 years ago

“They are real trash. They did not let me board my connecting flight from Egypt to Barcelona on December 13, 2020. They claimed that easyjet do not offer connections because their flights are all one way. With both flights paid of course and € 0 refunded they are a bunch of useless and incompetent cnts. I lost + € 500 and a 5-day stay in London buying another flight with another airline. Do yourself a favor and hire another airline, with these useless fcks you won’t be going anywhere.”

Helpful Report

Posted 4 years ago

“Unfortunately the company .... not only is one of the worst that I have had to face, but when faced with it in the world, people have an opinion about all the British. If they cannot get their money back, then what is it to talk about foreigners. It's sad. If only they were condemned for such an attitude.”

Helpful Report

Posted 4 years ago

Easyjet is rated 1.9 based on 381 reviews